Federation of Master Builders (FMB)

Transcription

1 FOR INTERNAL USE ONLY Federation of Master Builders (FMB) Our members are expected to adhere to the FMB Code of Practice, a copy of which is attached. We can, if appropriate, refer the Member s conduct to the FMB Standards and Conduct Committee for consideration, where there have been serious breaches of the Code. Please be aware that this is an internal process, to assist the FMB in monitoring its membership. We will only contact you if the information you have provided leads to the member being expelled from the FMB. We are unable to provide you with progress updates. Please fill in the sections of this form in full and return to: FMB Complaints Department, Viscount Court, 245 Leeds Road, Rothwell, Leeds, LS26 0GR or complaints@fmb.org.uk For more information call: Your personal details Name Address (Include address where works done if different from your residential address) Postcode Contact Number Address Details of Member Name Address Postcode Contact Number Address Date the work started If the work is finished, please tell us the date the work was completed.

2 Please can you outline where you feel the member has broken our Code of Practice. It is important you include all information you feel is appropriate. Please include any relevant correspondence you had with the company regarding the points you have made in your complaint and any relevant pictures. (The FMB can only accept a maximum of 15 photos with your complaint). You may continue on additional sheets as required. I hereby authorise the FMB to use the information provided on this form for the purpose of their National Standards and Conduct complaint procedure. this includes providing copies of any information I have provided, to the member I have complained about. Your Signature Date

3 CODE OF PRACTICE FOR

4 Members of the Federation of Master Builders (FMB) agree to comply with the requirements of the Code of Practice when they join the FMB and every time they renew their membership. The FMB Code of Practice for Members lays down the minimum standard practices expected of our Members in the industry. Before work begins As a Member of the FMB you must make sure that you are competent to carry out the project in a timely manner. You will fulfil all financial dealings and contractual obligations with your client with the utmost integrity and duty of care. You must have sufficient current public liability insurance and employer s liability insurance. FMB Insurance Services Ltd can assist. All advertising and marketing material must be clear, legal and truthful. It must be compliant with all relevant UK legislation. Unless otherwise agreed in writing you will give a written quotation together with a description of the work and ensure it complies with all relevant legislation including but not limited to Unfair Terms in Consumer Contracts Regulations 1999 and the Consumer Contracts (Information Cancellation and Additional Charges) Regulations Using a Contract As an FMB Member you should use one of our approved contracts or quotation letters with terms of business available to Members from our website You will make your client aware of warranties such as Build Assure through FMB Insurance Services Ltd or similar insurance backed products. Work in Progress As an FMB Member when work is in progress you are expected to: Use your best endeavours to maintain a good relationship with your client and their appointed representative(s) as appropriate. Proceed with the work with due diligence according to the written contract or quotation between you and the client. Brief your client regularly on progress. If they are required, you will give the appropriate notices to the Building Control Authority unless the contract specifies otherwise. Inform the client of any unforeseen problems or delays as early as possible. Confirm in writing any changes to the work specified and/or extra costs and agree these with the client before such work begins. Comply with all health and safety regulations. Ensure your employees and/or subcontractors will at all times treat the client and their property with respect and ensure that the working site remains a safe, clean and healthy environment. Take responsibility for any subcontractors that you engage and for their work. Supply the client with samples of materials and fittings for prior approval as may be required.

5 Completed Work When the work is complete you shall be expected to: Leave the site clean, tidy and ready for use. Any waste will have been properly disposed of in compliance with relevant legislation. Give any relevant instructions, guarantees/warranties and work completion certificates to the client as well as briefing the client about any relevant maintenance or operating issues. Agree a return date with the client to complete any rectifications or snagging which may arise or as stated within the terms of the contract. Dealing with complaints Breaches FMB will investigate all alleged breaches of this code through the FMB National Standards and Conduct Committee (NSCC) under our Rules. If the facts are adjudged to infringe this Code the NSCC will have the power to impose any of the following sanctions: To decide that the reported conduct does not warrant any further action or: To issue a written warning to the Member and/or; To decide that compulsory training must be undertaken or; To expel the Member. All breaches of this Code are dealt with as an internal matter and the decision of the FMB is final. If you have a dispute with your client you are expected to: Try and resolve any dispute by discussion and by reference to the terms of your contract. Comply with requirements of the Alternative Dispute Resolution Directive. Seek guidance and/or advice from the FMB if necessary. Follow the FMB s Dispute Service; if the dispute cannot be resolved through our service then it may be referred to an independent Alternative Dispute Resolution organisation.

6 CODE OF PRACTICE FOR MEMBERS About the FMB The Federation of Master Builders (FMB) is the UK s largest trade association in the building industry, with national offices in England, Northern Ireland, Scotland and Wales, supported by additional regional offices. Established in 1941 to protect the interests of small and medium-sized building firms, the FMB is independent and non-profit-making, lobbying for members interests at both national and local levels. The FMB is a source of knowledge, professional advice and support for its members, providing a range of modern and relevant business building services to save them time and money. The FMB also offers advice to consumers via its Find a Builder and Check a Member services. Please visit