Beyond Time and Attendance:

Transcription

1 Beyond Time and Attendance: The Transformative Power of Workforce Management Mollie Lombardi VP/Principal Analyst Workforce Management Brandon Hall Group Jim Manfield Solution Consultant Kronos Incorporated

2 Agenda The Evolution of Time and Attendance Going Above and Beyond with Data Taking in the Mystery out of Analytics

3 Deploy and Measure

4 Workforce Management Priorities 60% 54% All Respondents 40% 39% 39% 20% 0% Improving workforce analytics capabilities Reducing manual transactions within HR Building long term workforce planning capabilities Source: Brandon Hall Group, Workforce Management Study 2014

5 The Evolution

6 Workforce Management Process Automation Manual/spreadsheet Partially automated Fully automated Outsourced Not applicable Time and attendance 12% 34% 46% 5% 3% Scheduling 22% 42% 22% 3% 11% Absence management 21% 34% 33% 3% 8% Leave management 18% 36% 35% 6% 4% Source: Brandon Hall Group, Workforce Management Study 2014

7 Impact of Automation on Accuracy and Compliance Source: Brandon Hall Group, Workforce Management Study 2014

8 It s a Business Thing Organizations with fully automated time and attendance solutions saw 67% greater year over year improvement in customer satisfaction & 2½ times greater year over year revenue growth

9 Impact of Automation on Integration and Transparency Source: Brandon Hall Group, Workforce Management Study 2014

10 Transparency is Crucial Engagement Turnover Trust

11 KRONOS INCORPORATED KRONOS INCORPORATED Engagement, Turnover, Trust

12 What is Employee Engagement? Engagement is the point at which employees voluntarily go the extra mile KRONOS INCORPORATED

13 What is the Main Goal? Right Person Right Place Right Time Right Attitude An engaged employee is a productive employee KRONOS INCORPORATED

14 How Do You Engage Your Employees? KRONOS INCORPORATED

15 Engage Your Employees From Day 1 KRONOS INCORPORATED

16 Provide Them with Self Service Change availability Manage all requests Request to swap or cover Self-schedule KRONOS INCORPORATED

17 Don t Forget Your Millennials KRONOS INCORPORATED

18 Millennials Like To Work Everywhere KRONOS INCORPORATED

19 Mobility KRONOS INCORPORATED

20 What Makes a Happy Workforce? Self service HR, Benefits, Timecard, Time-off Requests, Scheduling Bring Your Own Device Laptop, Tablets, Phones Provide real-time, meaningful data KRONOS INCORPORATED

21 KRONOS INCORPORATED KRONOS INCORPORATED Going Above and Beyond with the Data

22 Time & Attendance Data KRONOS INCORPORATED

23 Overwhelmed with Data COST What s the cost? Should we hire? Overwhelmed with data? BIG DATA HIRE How productive are we? PRODUCTIVITY Hourly, Shift, Daily, Weekly, Bi-Weekly Monthly, Quarterly Do we have the right people, in the right place, at the right time? KRONOS INCORPORATED

24 Workforce Analytics: Bringing Order to Chaotic Data How do you make data accessible and easier to consume? How do you identify what is relevant? How do you get the information you need to make decisions? Your Data Sorted and Arranged in Context Presented Visually KRONOS INCORPORATED

25 Workforce Analytics: Visibility, Insight & Continuous Improvement Performance Targets Keep Small Issues From Becoming Large Ones Predefined Views Make It Easy To Isolate Root Causes Easily Identify Cause-and-Effect Relationships With High-Quality Information Information is easier to access, understand and act upon KRONOS INCORPORATED

26 Visibility: Manage in the Moment Workforce Tablet Analytics On-demand visibility from anywhere at any time Designed for the ipad KRONOS INCORPORATED

27 It s All Connected

28 It s All Connected Activities Analytics Absence Management HR and Payroll Forecasting and Scheduling Hiring Time and Attendance Data Collection Control Labor Cost Minimize Compliance Risk Improve Workforce Productivity Solving 3 Critical Business Issues KRONOS INCORPORATED

29 Data Analytics Insight

30 Automation drives Reporting and Analytics 80% No or partial automation 78% Fully automated 60% 40% 45% 20% 19% 24% 0% Can run reports on current data Can use data for predictive analytics Source: Brandon Hall Group, Workforce Management Study 2014

31 Be Not Afraid! +

32 Analytics Isn t Data in Color Data just is no context, no relative meaning Analytics requires combining data to find correlation Predictive analytics requires deep insight into causation it can be used to model likely futures

33 Prepare for a Modern World

34 65% Of organizations indicate their time and attendance solutions have been in place 3 years or more

35 Provider Selection Criteria Criteria ranked critically important 50% 43% 40% 34% 25% 0% Customer service/support Ability to integrate with organization's existing enterprise systems Price/cost Source: Brandon Hall Group, Workforce Management Study 2014

36 Consumerization Mobility Engagement Integration

37 Questions? Mollie Lombardi, VP and Principle Analyst Workforce Management Brandon Hall Jim Manfield, Solution Consultant Kronos Incorporated KRONOS INCORPORATED