Manufacturers Alliance Seminar Improving Team Performance

Transcription

1 Manufacturers Alliance Seminar Improving Team Performance Practical experiences from peers on developing a team that is great than the sum of its parts Jason Eccles Operations Manager Branches LLC 1

2 Branches LLC Manufacturer of premium canoe, kayak and SUP paddles One factory; Osceola, WI Seasonal; 75% of sales between Feb Jul Employees 36 FT seasonal at peak Improving Team Performance Results in: Conflict resolution skills Safer work environment Reduced turnover Helps recruiting efforts Profitability gains 2

3 Improving Team Performance Widget counts, productivity charts and performance metrics are not always the answer Do your people care about the score? Do they care about their co workers? Improving Team Performance You do not want to compete with us Ed Vater, President Branches LLC 3

4 Improving Team Performance Understand and communicate the reason why your people should care? Improving Team Performance 1. Culture and Work Environment 2. Emotional Intelligence 3. Leadership Development Consider these as leading metrics to achieving improved team performance 4

5 Culture and Work Environment Build and reinforce a respectful work environment Don t accept destructive behavior Teach people to recognize Triangulation and discourage it s practice Culture and Work Environment Triangulation 1. The victim is the person who feels slighted or wronged 2. The persecutor is the person that made him or her feel that way 3. The rescuer is the individual that the victim goes to for help van rooy/triangle resolve workplace conflict.html Encourage direct communication 5

6 Culture and Work Environment Destructive behavior that is persistent will destroy your team Address employee behavior quickly and effectively 1. Coach for improvement 2. Remove from your organization Example Emotional Intelligence (EQ) The capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically. 6

7 Emotional Intelligence (EQ) Why it s important TalentSmart tested emotional intelligence alongside 33 other important workplace skills, and found that emotional intelligence is the strongest predictor of performance, explaining a full 58% of success in all types of jobs. 90% of top performers have high EQ 2018 TalentSmart Inc. Emotional Intelligence (EQ) The Branches approach: The entire company 4 customized training sessions 2 hrs each EI 2.0 by Travis Bradberry & Jean Greaves 7

8 Results Emotional Intelligence (EQ) Our company wide EQ training was more effective than any other initiative we've undertaken. Ed Vater, President I don t have to deal with the conflict that I once had to. Travis Hamlin, Production Supervisor Reduced busy season staff needs by ~2 ee s Leadership Development Effective Leadership is a company s most important asset. Nearly impossible to improve a team s performance without effective Leadership. 8

9 Leadership Development Assess and understand your current Leadership Personality Profile, MBTI Wonderlic Testing Leadership Potential Assessment Tool Taken from: "The 21 Irrefutable Laws of Leadership" by John C Maxwell Leader Feedback Assessment 19 pt assessment of a Leader by their direct reports Leadership Development 9

10 Leadership Development Personal & Professional Coaching and Mentoring Reading books (leadership library) Professional Training Manufacturer s Alliance Workshops and Certifications WITC; 2 Year degree program and Certificates Customized Training Programs by WITC Team Dynamics Employee Engagement and Recognition Emotional Intelligence E.I. 2.0 by Travis Bradberry Individual Leadership Development Plan (ILDP) coming fall 2018 Improving Team Performance 1. Culture and Work Environment 2. Emotional Intelligence 3. Leadership Development Succeed in these 3 areas and you will receive discretionary effort from your employees. 10

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