9/10/2011. Onboarding Secrets: Boosting Your Retention Metrics. Janet s Story. Agenda. Tim Ruef September 12, 2011 Burlington, VT

Transcription

1 Onboarding Secrets: Boosting Your Retention Metrics Tim Ruef September 12, 2011 Burlington, VT Janet s Story 20 Agenda Onboarding defined Strategic & economic need Onboarding & engagement 10 secrets for success Improving your program Summary conclusions 2 1

2 Why Are Here Onboarding mistakes common Onboarding mistakes costly 22 Onboarding Defined Process of facilitating transition of new hires quickly and smoothly to maximize individual & organization success Align agreement on need for role Acquire identify recruit & select Accommodate provide tools for success Assimilate help them join with others Accelerate help them deliver results faster Bradt,George,& Vonnegut,Mary, Onboarding: HowtoGet Your New EmployeesUp tospeed in Half thetime, 2009, John Wiley & Sons, Inc. 22 Onboarding Stages Compliance basic legal & policy related rules 100% Clarification - understands job and expectations Culture organizational norms, informal & formal 50% Connection - interpersonal relationships & networks 20% Bauer, Tayla, Onboarding New Employees: Maximizing Success; SHRM Foundation Effective Practice Guidelines Series, p r o s p a s s i v e a c t i v e 2

3 Engagement Continuum Fully Engaged Happy; Maximum Contribution Crash & Burners Company Issue Search Targets Unhappy; Maximum Contribution Almost Engaged New Hires Active/No Results Disengaged Unhappy; No Contribution Happy; No Contribution Engagement Drivers Provide timely, continuous, and relevant feedback and acknowledgement Draw attention to importance of employee s work and link to overall business success Manager Actions Relate to employee as an individual Remove road blocks Demand accountability, focus and urgency 1. Implement basics prior to first day 2. Make the 1 st day special 3

4 3. Co-create a written onboarding plan 4. Persuade candidate & manager to participate The Reluctant Participant Don t Worry, I ve Done This a Million Times. 23 Bonus Secret Create an environment where it is OK to ask for help The Question is not Can I help you, but What help do you need? Bauer, Tayla, Onboarding New Employees: Maximizing Success; SHRM Foundation Effective Practice Guidelines Series P3 4

5 5. Get new hire connected Be a guide - appoint a buddy 6. Monitor program faithfully over time 7. Use technology to facilitate process BUT...Onboarding not just for big companies Getting fully on line not critical for all Not necessarily important if fewer employees are undergoing onboarding at any given time Just invest attention on your own strategic plan 8. Use milestones (30, 60, 90, 120 days) to check employee progress 9. Engage key stakeholders in planning & progress meetings 10. Set clear, simple, measurable objectives 5

6 Organizational Differences An Olympic Metaphor 24 A Word about Metrics Establish clear definitions Establish clear units of measure Establish Clear benchmarks to judge performance Realize several years of data may be necessary Key to funding for onboarding programs 22 Christina s Story Ruef & Associates LLC 25 6

7 Improving Your On Boarding Program Assess current program; develop metrics Interview candidates at 3 months Exit interviews yield minimal useful info Ensure quick wins via objectives that are specific, achievable, & measurable 26 Conclusion Onboarding key to talent management strategy Key to success of business leaders and you Understand who owns process & controls various steps Coordinate stakeholders to integrate process Connect/engage stakeholders & new hire Result = faster learning curve, improved communication, productive, engaged workforce Onboarding Results Candidate and Company Higher job satisfaction Greater commitment / lower turnover Higher performance levels You Strategic impact Direct effect on business success Career growth 7

8 Summary Onboarding defined Strategic & economic need Onboarding & engagement 10 Secrets for success Improving your program 27 Michael E. Marion &Associates, Inc. 26 Tim Ruef Contact Information (201) (201) (cell) 450 Summit St Ridgewood, NJ