Integrated Management Systems

Transcription

1 Integrated Management Systems ISO 9000 Conference, Orlando Florida By Terri Andrews and Wayne Pardy - Quality Plus Inc. 2012

2 Global Business Realities The global realities of today s business environment are forcing many organizations to change and adapt, and quickly. There is no longer the luxury of studying, hedging, and waiting until things return to normal. Normal will be determined by those who have the foresight and vision to take control of the present to help shape a brighter future.

3 The purpose of an integrated management system is to help provide: 1. A clear representation of all the features of your respective management system pieces, 2. To show how they impact and complement one other, and 3. To demonstrate how their relationship assists in managing the respective management systems risks of the organization.

4 INTEGRATED MANAGEMENT SYSTEM Governing Policies Financial Planning & Control Business Ethics 3 rd Party Representat ion Legal Intellectual Property Health & Safety Quality Environment Risk Management Procurement Project Execution Training Drug & Alcohol Integrated Management System Documents and Controls PEOPLE PROCESSES SYSTEMS

5 IMS Systems Model Commonalities & Synergies Health & Safety CSA Z1000 ANSI Z10 PEOPLE PROCESSESS SYSTEMS Quality ISO 9001 PEOPLE PROCESSESS SYSTEMS Environment ISO Management Responsibility Leadership, Involvement of People, Policy & Objectives, Customer Focus, Planning, Responsibility & Authority, Communication, Management Review Resources & Systems Controls Human Resources, Competency & Training, Infrastructure & Equipment, Working Environment, Manuals & Guidelines, Procedures, Document & Data Control, Records

6 IMS Systems Model Commonalities & Synergies Health & Safety CSA Z1000 ANSI Z10 PEOPLE PROCESSESS SYSTEMS Quality ISO 9001 PEOPLE PROCESSESS SYSTEMS Environment ISO Measurement, Analysis & Improvement Monitoring & Measurement, Nonconformance (Incident, Accident, Near Miss) Control, Analysis of Data, Internal Audits & Assessments, Corrective Action, Preventive Action, Lessons Learned, Communication

7 IMS Systems Model Unique Processes Health & Safety CSA Z1000 ANSI Z10 PEOPLE PROCESSESS SYSTEMS Quality ISO 9001 PEOPLE PROCESSESS SYSTEMS Environment ISO Product & Service Realization Planning, Legal & Regulatory Compliance, Controls, Implementation, Emergency Prevention, Preparedness & Response, Management of Change Monitoring & Measuring Planning, Regulatory Compliance, Design, Contracts Mgmt., Procurement, Production & Service Provision, Management of Change Calibration, Monitoring & Measuring Planning, Legal & Regulatory Compliance, Environmental Aspects & Impacts, Controls, Emergency Prevention, Preparedness & Response, Checking, Evaluation of Compliance

8 The Case for Integration: The list of benefits to be realized by implementing management systems and consolidating common system requirements can be a long one. They can include: 1. Alignment of business and QHSE goals and maximization of key performance indicators 2. Recognition of how all people and processes interact and affect each other for more effective management of interfaces 3. Creation of an integrated team approach focusing on mutual goals and benefits 4. Establishment of common objectives, processes, and procedures 5. Creation of synergies, thereby reducing redundancy and increasing effectiveness and efficiency

9 ... list of benefits continued 6. Reduced risk through management based on factual data and overall analysis of performance metrics 7. Systematic prioritization of effort for greatest organizational benefit 8. Single framework for performance enhancement across all functional areas 9. Comprehensive identification and analysis of problems and opportunities to improve 10. Prevention of sub-optimization advancement of one area at the expense of another

10 ... list of benefits continued 11. Increased understanding of all customers (internal and external) and stakeholders needs, wants, and perceptions 12. Savings of time, money, and effort 13. Establishment of accountability and clear boundaries 14. Improved internal processes and communications

11 Words of Advice from some IMS practitioners Anjia Lees - Sydney, Australia Training is key so that everyone from top to bottom understand there responsibilities in terms of the system.

12 Gregory Wenck - Brisbane, Australia Major challenges are: Getting HSE out of their silos and standalone systems based on and thinking to talk in a meaningful way with the 9000 folks. Safety mentality - 'safety above all else' in too much of a compliance focus rather then a value added continuous improvement focus.

13 Stuart Whibley What has been of great help to me and staff is the changing of the Quality Manual into an Integrated System Manual as this now outlines the interrelation between the previously known quality procedures and the HS&E system requirements.

14 Baskar Kottle EMS and OHSAS are very compatible for integration; however... QMS is different in terms, concepts and requirements. Following the cross reference tables at the end of the standards will help integrate all three easily. Without these tables and using them it would have been very difficult. Also understanding how many documented procedures required for EMS and OHSAS is another task we must understand while integrating them.

15 The Bottom Line An effectively implemented integrated management system aligns policy with strategic and management system objectives and provides the framework upon which to translate these objectives into functional and personal targets. The goal-oriented framework depicted in the following diagram demonstrates how goals established at the uppermost levels of the organization flow down through the integrated management system to influence functional and personal objectives and targets.

16 Goal Oriented Framework

17 Conclusion With an integrated system, your organization can become a unified whole, with each function aligned behind a single goal Instead of "silos", you have a genuinely coordinated system: greater than the sum of its parts. An integrated system provides a clear, holistic picture of all aspects of your organization, how they affect each other, and their associated risks. There is less duplication, and it becomes easier to adopt new systems in future.

18 An integrated management system allows a management team to create one structure that can help to effectively and efficiently deliver an organization's objectives. From managing employees' needs, to monitoring competitors' activities, from encouraging best practice to minimizing risks and maximizing resources, an integrated approach can help an organization achieve their objectives.