Position Description Volunteer Coordinator For the MyCH Samsung Tablet Program

Transcription

1 Position Description Volunteer Coordinator For the MyCH Samsung Tablet Program Catholic Community Services NSW/ACT 1. Position Title Volunteer Coordinator (for the MyCH Tablet) 2. Reporting to Volunteer Manager 3. Classification: The position is a part time 3 days per week, temporary role till 30 June Organisation Catholic Community Services (CCS) delivers high quality client focussed care and services consistent with the priorities outlined in our Strategic Plan. These priorities are: Our Mission; Client focus, Client Choice; People, Support and Resourcing; Systems and sustainable services; Our Brand, our position; Quality framework, business excellence; Research and innovation. All Staff are required to demonstrate competencies in their roles that align with CCS responsibilities and accountabilities. Catholic Community Services is underpinned by the Catholic ethos and infused by its values. The incumbent of this position may be required to work across different programs and service types, including but not limited to HACC, Home Care Packages, NRCP, TACP, Mental Health, Homelessness and Disability. 5. Position Location The Volunteer and Client Support Coordinator will work be based at Macquarie Park or Hunters Hill The Volunteer and Client Support Coordinator will be required to travel within Sydney to interview new volunteers and coordinate volunteer / clients matching. 6. Position The primary aim of this role is to recruit and match volunteers with elderly home care clients who have been provided with a new MyCH Samsung tablet. (MyCH is short for My Catholic Healthcare. The tablet is powered by a program called Breezie, which provides a simplified interface designed for elderly people. Each tablet has been personalised to meet the needs of individual clients. Volunteers will visit clients in their homes and will engage them in new ways to use the tablet, such as , Skype call to family or friends, reading the news, accessing internet to discover information on interests. For some clients this will be their first interaction with the internet, others may have had some experience. Responsibilities include: A) To advertise, recruit, interview, complete application forms and police checks with volunteers, induct and match volunteers with clients. Recruitment, induction, orientation and matching of volunteers with clients are critical component of the role. B) Provide client support to encourage them to engage with a volunteer C) Provide ongoing support to volunteers D) Update and maintain database on volunteers 1

2 Prior to appointment applicants must have a Police Criminal History check and receive a clearance authorisation. A registered and insured motor vehicle suitable for business use and a current unrestricted Drivers Licence Uphold, abide by and behave in accordance with Catholic Healthcare (CHL) and Catholic Community Services (CCS) Vision, Mission and Values 7. Qualifications/Skills/Experience: Experience working with volunteers or managing remote teams similar transferrable skills/experience Engaging with elderly people or able to demonstrate similar transferrable skills/experience. Demonstrated highly developed interpersonal skills and ability to communicate with all stakeholders including staff, volunteers and clients Demonstrated high level of organisation skills to simultaneuosly manage multiply tasks A working knowledge of Microsoft Office products including Word, Excel and Outlook and ability to use client/data management systems, and a solid knowledge and experience using mobile devices Ability to work as a team member and use initiative A Class C Drivers license and the ability to travel in Sydney to meet Volunteers and clients. A background in aged care and or volunteer coordination is desirable 8. Customer Service: Utilise highly developed verbal and written communication skills. Communicate with clients at various levels. Demonstrated ability to provide excellent customer service to all CCS stakeholders as well as external stakeholders Maintain a professional attitude and appearance when representing CCS. Ability to engage in a positive collaborative manner with other CCS team members, such as volunteer team, roster staff, customer service officers and care staff to achieve optimal and responsive customer service for potential clients and volunteers. 9. Process and deliver on client referrals from Coordinators Regularly consult with coordinators, case managers and project manager to discuss client needs. Provide regular and appropriate feedback to staff regarding client referrals and volunteer availability. Maintain a client referral list. Meet/Phone client referrals in a timely manner through an appropriate volunteer match. Provide feedback to staff and management to assist growth. 10. Provide regular, ongoing for support for volunteers and clients Communicate with Client after the clients has received their Samsung Tablet Maintain regular contact with volunteers. Deal with volunteer issues as they arise in a positive and appropriate manner. Provide volunteers with relevant information and guidance as required. Ensure volunteers satisfaction with program participation. 2

3 11. Conduct volunteer induction and orientation Interview Volunteers and ensure paper work is completed including Police Checks. Provide training and orientation to volunteer prior to commencement of visits to clients home. A practical induction will be provided on the first contact/or visit when the volunteer is introduced to the client. Where possible volunteer coordinator will be available to assist with volunteer special Events and training sessions. 12. Provide administrative excellence Update and maintain volunteer data base and police check information regularly. Ensure volunteers complete essential paperwork which will be filed appropriately. Clear and relevant information is provided to management and staff including volunteer updates, contribution to newsletters and monthly reports. 13. Professional Development Participate in the performance development review process Participate in professional development as required and attend in-service as required Attend staff meetings, seminars, workshops, conferences as required Attends agreed professional development programs, meetings and workshops Meet Key Performance Indicators as agreed to with Volunteer Manager. 14. Meeting Regulatory and CCS Policy Compliance Report and manage incidents/complaints and hazards in accordance with CCS Policy and Procedure. This includes reviewing client needs and amending to strategies and prevent a recurrence of incident or negative feedback, ensuring that a clients rights are upheld at all time Participate in the Performance and Development Review (PDR) Process, and take responsibility for achieving targets Ensure stewardship and efficient use of IT and company resources, to support ongoing and sustainable use of services. 15. Service Development and Business Innovation Develop effective and high profile relationships with external stakeholders, particularly those that could potentially provide volunteers, that promote the MyCH Knowledge and aptitude to learn new computer and technology systems coach volunteers and clients in its use. Demonstrated ability to manage multiple tasks and flexibility in dealing with changing priorities and managing competing demands Take responsibility for Quality outcomes in all aspects of program delivery, including participating in internal/external audits for service compliance s Develop continuous quality improvement action plans as a result of client and volunteer feedback or any gaps identified via internal audits. Action plans will demonstrate corrective action and improved systems that positively impacts on clients/stakeholders service provision 16. Decision Making Authority/Accountability Financial: None 3

4 Assets: Mobile Phone 17. Key Stakeholders Volunteers, Clients and Families, Carers, Advocates Community Workers, Senior Community Workers, Care Advisors Community Services Consultants/Seniors/Service Manager/Regional Manager Roster Team, Customer Service Centre, Administration staff Signoff I have read and understand the duties and job requirements of this position Name.. Signature Date. 4

5 Appendix OUR MISSION In keeping with Catholic Healthcare s mission, we in Catholic Community Services, strengthen lives and create inclusive communities in NSW and the ACT through our network of quality services. VISION Creating a sustainable and vibrant ministry of care. VALUES Compassion: Nurturing the life of clients and all those who work with us. Respect: Recognising the rights of all persons and treating each person with dignity. Honesty: Clarity of purpose, truth and sincerity in our communications. Hospitality: Respecting and welcoming everyone who comes into our presence and inviting all who wish to be part of the rich tradition and resources of Catholic Healthcare. Excellence: Leading the way in care and services. CATHOLIC HEALTHCARE POLICY It is a condition of employment with Catholic Healthcare that all staff are aware of, and abide by all organizational policies you can obtain copies of policies from your Manager or on the Catholic Healthcare Intranet site. Any breach of the Catholic Healthcare policies may result in the termination of employment. EQUAL EMPLOYMENT OPPORTUNITY RESPONSIBILITIES Catholic Healthcare is committed to the policy that discrimination, bullying or harassment in the workplace will not be tolerated. All staff has a responsibility to ensure that they do not act in any way that constitutes harassment, bullying or discrimination against other staff, and to help maintain a work environment free of harassment, bullying and discrimination. WORK HEALTH AND SAFETY Catholic Health Care Services is committed to providing safe places of work for all employees. Catholic Healthcare strives to achieve this through the Catholic Healthcare Work Health, Safety and Injury Management system. This system is designed to ensure people at all levels within the organization recognize and commit to their safety responsibilities by signing their Work Health and Safety Responsibility & Accountability Statement on commencement. Maintaining a safe workplace is a key responsibility of your role with Catholic Healthcare. Your manager will discuss these things with you. Catholic Healthcare requires you to report all identified WH&S risks immediately to your manager. CHILD PROTECTION RESPONSIBILITIES Catholic Health Care Services is committed to the well-being and safety of children and young people. The organization recognizes the important responsibility all staff members have in the care and protection of children who may be at risk of harm. Staff involved in the provision of health care to children are required to: Be familiar with and adhere to Legislation in relation to Child Protection and comply with NSW Health Policies and Procedures (including Frontline Procedures for the Protection of Children and Young People and current circulars) and organisational policies in relation to Child Protection. 5