Position Description Fundraising Coordinator - Data

Transcription

1 ORGANISATIONAL ENVIRONMENT Able Australia is a secular non-profit organisation that provides services to people living with multiple disabilities including deafblindness, and youth and families who are experiencing disadvantage. Our vision is to create a community where the people we support are seen, heard, respected, valued and connected. We reach out to people, helping them achieve a quality of life that anyone in the community might expect and a feeling of worth, belonging and self-fulfilment. We are a community based organisation that aims to facilitate an improvement in social development and human services. We work from a social justice perspective that includes the principles of access, participation and the right to equality and equity for all. Position Details Position Title: Contract Status: Part-Time Location: Classification level: Victoria Level 5 Pay Point 1 Modern Award/EBA: Social, Community, Home Care & Disability Services Industry Award 2010 Reporting to: National Fundraising Manager Date Approved: July 2016 P a g e 1 5

2 JOB PURPOSE The Fundraising Coordinator (Data) works in conjunction with the National Fundraising Manager (NFM) and the Fundraising Coordinator (Customer Service) to ensure that the business operations of the Fundraising department are run effectively. KEY RESPONSIBILITIES Data Management Database support in regards to all fundraising activities including Quarterly Appeal Campaigns, Regular Giving Program, Bequest Program and Stewardship Program. Conduct Fundraising Database analysis as directed by the National Fundraising Manager and make recommendations for analysis and strategy. Database set-up and maintenance. Provide recommendations in the selection of mailing lists from the Fundraising Database as directed by the National Fundraising Manager. Process donations, raffle tickets, banking, receipting and thank you letters. Regular and end-of-month reporting. Filing and storage of donation paperwork. Process and update database with returned mail. Creating campaign and Donor Selection. Timely provision of reporting requested by the National Fundraising Manager. Liaise as required with Accounts and Fundraising Team regarding donors and donation processes Train new staff in database processes related to their role. Become a subject matter expert in Technology One - Fundraising Module. Act as a back-up to the Fundraising Coordinator (Customer Service) as required. Stakeholder Engagement Assist with the coordination of stewardship activities such as invitations to events, KEY PERFORMANCE INDICATORS Adhere to set timeframes in regards to all activities. High level of accuracy. Compliant with government regulations in regards to storage of data. Adhere to set timeframes. High level of accuracy. All printed materials available on time. P a g e 2 5

3 distribution of information packs, answering phone calls, etc. General Suggest strategies and actions for fundraising activities, based on knowledge and prior learnings, with a national focus. Contribute, as required, to the administration of projects and any other tasks as requested by the National Fundraising Manager. Keep general information for relevant projects up-to-date and provide timely feedback. Appropriate feedback on strategies and actions suggested. Workplace Health & Safety Demonstrates an understanding of and commitment to Workplace Health and Safety policy and procedures. Understands and adheres to emergency procedures for own work location and organisation premises. Identifies potential risks and hazards in the working environment and responds to them appropriately and in accordance with organisation policy and procedure. Reports all emergencies, hazards, incidents and near misses within defined timelines and following correct processes. Records all emergencies, hazards, incidents and near misses using the Tickit reporting system. Quality & Continuous Improvement Day to day practice demonstrates support for and compliance with organisation policies, procedures and relevant work instructions. Participates fully in quality and continuous improvement activities and initiatives across the organisation. Promotes a culture of continuous improvement as an integral part of core practice. Supports and participates in relevant internal and external certification and auditing programmes. Seeks opportunities for improvement within own work practices and makes appropriate suggestions for organisational P a g e 3 5

4 improvements using the Continuous Improvement System. Diversity & Equity Demonstrates an understanding of and commitment to legislation and Able Australia policy and procedure in relation to workplace equity and diversity. Is sensitive to difference and treats all colleagues and clients with dignity and respect. Contributes to ensuring that the workplace is free from bullying and harassment. Ensures own practice prevents and eliminates unlawful discrimination. Continuous Professional Development Completes mandatory training within defined timescales. Identifies appropriate opportunities for professional development and seeks authorisation to participate in them. Attends and participates in planned development activities. Actively participates in supervision and performance development and review processes. Organisation Citizenship Develops and maintains positive working relationships with colleagues and clients. Works collaboratively to achieve shared goals and targets. Represents Able in a positive and professional manner. Adheres to organisation codes of conduct and dress. Other duties Undertake other duties commensurate with the position as reasonably directed. Key Selection Criteria Essential Database experience minimum of three years. Knowledge / experience in the fundraising / marketing sector. Experience or desire to work in the NFP sector. P a g e 4 5

5 Organisational Relationships The ability to become a subject matter expert in Technology One Fundraising Module. Analytical Skills: Ability to conduct fundraising analysis and for extraction. Communication Skills: The ability to liaise with all parts of the business, be a team player and the ability to work well with others is crucial. Attention to detail: ability to look at minute details to ensure that data is being recorded and stored properly. Logical thinking: ability to make recommendations in determining best practice procedures and policies in relations to Database Management. Problem Solving: ability to solve data problems as they arise. Reports to: Fundraising Manager Direct Reports: Nil Internal Relationships: Fundraising Coordinator (Customer Service), Business Services Manager, Business Analyst, and Able Australia Staff. External Relationships: Donors, suppliers, government regulatory bodies. P a g e 5 5