Enhancing Ethical Culture

Transcription

1 Enhancing Ethical Culture PRACTICAL VIEWS FROM THE EMPLOYEE PERSPECTIVE Yolanda Lopez Smaistrla January 22, 2015 Unless someone like you cares a whole awful lot, Nothing is going to get better. It s not. Dr. Suess, The Lorax 1

2 Agenda Culture Employee Journeys BP Reset E&C Programs Q&A Culture What is it? Edgar Schein says: A pattern of shared basic assumptions learned by a group as it solved its problems of external adaption and internal integration.a product of joint learning. Aristotle says: We are what we repeatedly do. Most people say: The way things are done around here. Tradition Ritual Belief Words Behaviors Symbols Assumptions Attitudes 2

3 Simply Environment Role Modeling My Journey Environment Role Modeling (Leadership) Recruiting On boarding Training Performance Reward/Recognition Transfer/Promotion Exit 3

4 Cliff Notes Org External Internal Risks/Reward HL&P State/Locally Regulated (Houston meets Austin) Long term orientation Tenneco Nationally Regulated (Texas meets Washington) Long term orientation Enron Global largely unregulated; regulated in some places (Enron meets the World) Short term orientation KPMG Global mixed regulation (Hello Tax & Consulting) Mid/long term orientation BP Global mixed regulation Decentralized Long term orientation Rules based Father daughter / journeyman model Rules based Coach team relationships Rule bending Ask why Deal centric Stock Watch Us vs. Them Rules respected Project centric Partner variable Leaning on values Business led tone Line variable Steady Stable Entrepreneurial Best/brightest Creative/Innovative Smoke and mirrors Gatekeeper Trusted relationships Regaining trust Portfolio strength Dividends Employee Journey Recruiting On boarding Code Certification Training Reward/Recognition Transfer/Promotion Exit/Retire Year 0 Year 1 Year 2 Year 3 Year 4 Year 5+ Conversations 1: Supervisor 1: Team 1: Organization Performance Supporting Functions HR, Legal, Ethics, Audit Concerns/Question Helpline 4

5 For one of your prior employers, describe the culture, risks and rewards experienced. At your tables More employee journeys Environment Role Modeling Risks/Rewards Lessons learned? Take 10 minutes, then identify a representative to report out. BP Reset Situation Prior to 2010 Multiple incidents Huge exposure US Trading Monitor Resolve to Change New CEO Executive Projects E&C Approach Updated Code of Conduct Ethical Leadership Speaking Up 5

6 From the Inside Behaviors Before After Decisions Former Values Progressive Responsible Innovative Performancedriven New Values Safety Excellence Respect Courage One Team Values Define, Connect, Embed We are BP (Nov 2011) New values and behaviors Refreshed Code of Conduct Single Performance Mgmt. Aligned Rewards (self, team, org) Internal Networks Code of Conduct Performance (Next 3 years) Communications Measurement Training Brand Localization Training Values Comms Reward & Recognition (Journey continues) 6

7 Sustainability Review 2011 Sustainability Review

8 Assume your current organization recognizes a need to change, what areas would you consider priorities? At your tables Organizational journeys Environment Leadership Stakeholders Take 10 minutes, then identify a representative to report out. E&C Program Policies Oversight DOA Comms. / Training Monitoring Discipline Prevention Values Code of Conduct Governance Pre hire Leadership Controls Performance Assessments CECO Audit Compensation Escalations Operations/Co mmercial Resources Post hire Staff Investigations Enforcement Self reporting Note: Color variations represent different internal ownership within a single Program. 8

9 Internal Controls TYPES COSO CUBE Policy Segregation of Duties Management Review Reconciliation (tick and tie) Access Monitoring Audit Unless someone like you cares a whole awful lot, Nothing is going to get better. It s not. Dr. Suess, The Lorax Actions Start today Identify 1 3 action steps you can take to improve your organization s culture. Answer: What will matter most? Take 10 minutes to write down your thoughts and submit your ideas online at: Steps: 1. Go to 2. Enter your actions and 3. Receive our collective ideas and actions in 1 week. 9

10 Practical Points 1 Culture = Environment + Role Modeling 4 Big organizations can institute cultural change. 2 Drawing from your personal journey can help you build a better program. 5 Every element of the E&C Program can ultimately influence the culture. 3 Assume there are about 5 years to set things right. 6 Employee milestone events are opportunities to improve engagement and alignment. 10

11 Find me On LinkedIn: With my card: Yolanda L. Smaistrla INDEPENDENT CONSULTANT office cell