Team Leader. The Burys, Godalming, Surrey, GU7 1HR

Transcription

1 Job Description : Business Support Team Leader Waverley is an ambitious authority, committed to being one of the leading Councils in the country at a time of major change by developing a high performing, highly engaged staff team to share the organisation s values and deliver our corporate objectives. JOB DESCRIPTION Job title: Service: Team: Location: Reporting to: Business Support Team Leader Planning Building Control The Burys, Godalming, Surrey, GU7 1HR Business Support Manager Responsible for: Building Control dministrators x 2 OUR ORGNISTIONL VLUES Openness Excellence Fairness In Waverley we value openness and honesty where communication is clear and constructive and actions are transparent. In Waverley we value excellence, working in a consistent and professional way to achieve the highest standards possible, taking the time to recognise and celebrate success. In Waverley we value fairness and respect, working with integrity to ensure that everyone is treated well and has equal access to the opportunities available. Team Work Taking Ownership In Waverley we value team work and collaboration, with approachable staff actively contributing to our shared corporate goals. In Waverley we value taking ownership, where everyone feels personally committed to issues at hand and is working towards a positive outcome PRINCIPL PURPOSE OF THE ROLE To support the Building Control Business Manager in developing the marketing and promotion of the Waverley Building Control service To take responsibility for the administration duties and deliver improved systems and processes to facilitate an efficient service.

2 MIN DUTIES ND CCOUNTBILITIES To develop and maintain an effective marketing and communication strategy to build relationships with internal and external customers To develop and maintain systems and processes to support the Building Control Service s Team Leader for administration to manage the team and take responsibility for monitoring and prioritisation of workload To organise and administer building control workshops and training events as required for customers and stakeholders To participate in Regional Marketing Working Group meetings and LBC National, regional and local marketing events / meetings as required To assist in the preparation and completion of official statistics / returns ny other duties commensurate with the grade and responsibilities of the post DIMENSIONS OF THE ROLE The Team consists of a Business Manager, 1 Principal Surveyor, 6 Surveyors, 1 Trainee Surveyor, Business Support Team Leader and 2 dministrators. Processing approximately 1600 applications p.a Income of approximately 600,000 p.a site inspections p.a. 500 plan checks p.a. Role is office based and includes some attendance at external meetings and events to promote and represent the Waverley Building Control Team RES OF CCOUNTBILITY/PROBLEM SOLVING DECISION MKING / SCOPE FOR IMPCT To support the Local uthority Building Control wards strategy and Waverley Building Control Partners Scheme To support the delivery of the marketing strategy, including identifying to line manager, new initiatives to build internal and external customer relationships To deal with customer queries and assist the Business Manager as required To compile performance and financial information to facilitate the effective management of the business To develop efficient processes and systems to effect continuous improvement for the Building Control Team To maintain the building control customer database for marketing purposes. CUSTOMERS ND CONTCTS Internal Waverley colleagues External customer base LBC Marketing Group

3 SERVICE/TEM STRUCTURE Business Manager Principal Surveyor Business Support Team Leader Central/Eastern Team Western Team dministration Building Control Surveyor Building Control Surveyor dministrator Building Control Surveyor Building Control Surveyor dministrator P/T Building Control Surveyor Building Control Surveyor Trainee BC Surveyor

4 PERSON SPECIFICTION Candidates must be able to fully demonstrate all essential criteria within their application form to be shortlisted for this role. PERSON SPECIFICTION ESSENTIL CRITERI HOW DESIRBLE CRITERI HOW SSESSED SSESSED QULIFICTIONS / EDUCTION / TRINING / EXPERIENCE GCSE or equivalent education Extensive practical on the job marketing experience or formal training in marketing Marketing Degree Previous experience of using Visio or similar process mapping tools Extensive experience or formal training in process mapping and/ or operational delivery of a service KNOWLEDGE /TECHNICL SKILLS uthoritative understanding of property / construction industry Substantive and demonstrable performance monitoring experience Knowledge of Safeguarding Building Regulations knowledge bility to act as lone professional to provide sound advice to line manager regarding marketing and promotion of the service COMMUNICTION blity to effectively communicate and promote the service offer to a diverse customer base I Complaint handling experience CUSTOMER SERVICE Demonstrable experience in understanding the

5 customer and taking ownership of the task in hand Understanding of and commitment to promoting equality and diversity in service delivery and employment. TEM WORKING ble to demonstrate working within a team to deliver a high performing service MNGING SELF ND OTHERS Demonstrates effective organisational skills Takes ownership and accountability I Change management training and / or experience I I Experience of managing a small team CN DO PPROCH / CHIEVING RESULTS Effectively shares best practice bility to take ownership and deliver appropriate solutions to improve the service. Has experience of effective implemention of new technology SPECIL REQUIREMENTS ble to develop and implement robust new processes and new technology For business continuity purposes you are required to have access to the internet at home via broadband on a PC, laptop or tablet. How assessed = pplication CV/Personal Statement C = Certificates/professional Registration D = DBS police check E = Exercise I = Interview M = Medical assessment

6 To comply with the Public Sector Networks (PSN) Code of Connection, Waverley Borough Council, like other public organisations, need to undertake basic disclosure checks for unspent convictions only, in respect of those staff who will access our IT systems. s a result, a Police ct Disclosure form, together with Guidance Notes, will be sent to you if you are successful in the appointment of this post. For Official Use only Job title: Business Support Post no: CB14 dministrator Service: Planning JE score: 301 Team: Building Control Pay band: 7 Location: The Burys Position type: Full time Godalming, (if part time, working 37 Hours/ Five day week Surrey GU7 1HR pattern) Competencies: Communication: 3 (level 1 4) Customer Service: 3 Team Working: 3 Managing Self and Others: 3 Can do approach/results: 3 REVIEWED BY: Elizabeth Sims DTE: 17/03/16 CHECKED IN: LST UPDTED: Employee Services this? 02/03/2016 DTE: DTE: