UNIVERSITY OF DERBY JOB DESCRIPTION

Transcription

1 UNIVERSITY OF DERBY JOB DESCRIPTION JOB TITLE DEPARTMENT Student Income Team Coordinator Finance LOCATION Kedleston Road, Derby DE22 1GB JOB NUMBER SALARY per annum REPORTS TO Income Team Leader Role Summary Responsible for the day to day management and operation of the student facing Income Team. Working closely with the Income Team Leader you will ensure that our collections systems are setup and operated in such a way that provides the correct level of control, maximum recovery of debt and fully support the student experience. Representing the Income Team Leader across the University on student based initiatives and working parties to ensure that the decision making of the University is underpinned by good quality advice and support which will allow us to translate vision into action. Principal Accountabilities 1.Manage Student Income staff In conjunction with the Income Team Leader assist in the recruitment and development of results focused responsive Income staff. Manage the day to day workload of the student team ensuring it maintains a professional approach in understanding, responding and delivering client and customer needs. As line manager for the student facing Income clerks you will be responsible for management of workloads, objective setting and DPR reviews along with their training and development needs. You will be responsible for motivating the team and inspiring them to achieve beyond what they think they can. You will be expected to maintain a long term plan for the development of the team, creating opportunities for them to learn and develop their skills to ensure a robust responsive service is maintained. 2. Debt Management 1

2 Deliver the day to day operation of student debt management to achieve internal and external targets and deadlines. Ensure a high degree of assurance in the integrity of our operations by ensuring all actions and decisions are transparent. Take responsibility for sanctioning extended credit terms for self and line reports, balancing risk and student experience. Deliver the day to day operation of student debt management to achieve internal and external targets and deadlines. Ensure a high degree of assurance in the integrity of our operations by ensuring all actions and decisions are transparent. Take responsibility for sanctioning extended credit terms for self and line reports, balancing risk and student experience. Assist Finance Management to ensure Income Team policies and procedures are documented, acted upon and support both the Financial Regulations and the Finance Department in the achievement of its goals. Ensure that the processes in use are compatible with, and make most use of, the systems available to the team. To assist with initiatives in the department that involves a required change in process or procedure. Deliver future proof outcomes by thinking ahead and anticipating future needs and challenges. Assist in systems development. You will be required to work at super user level on testing and developments and have a full understanding of data flows and data relationships in the Student Financials system. 3. Customer Service Ensure an inherent customer service ethos within self and team. Champion continuous improvement in service delivery and raise the profile of the profile of the team by attending intake days, visit days and training and welcome events to maximise student: finance contact with a view to improving collection rates. Ensure that constructive and productive relationships are maintained with all stake holder groups. 4. Reporting and Reconciliation Work at expert user level on the student and associated systems and have a full understanding of data flows and data relationships in the student system. Take responsibility for month end balancing and reconciliation of the sales ledger and the production of the month end sales ledger management reports for circulation to Finance SMT and Executive, showing activity to date and to target, bad debt provisions and write off detail. 5. Financial Guidance and Direction 2

3 You will provide information guidance and advice to budget managers and support staff University wide, working with them on matters of finance and processes particularly around payment terms and conditions, debt collection, income recognition and good practice. You will develop and range of financial management information including planning and statistical information to support and direct regular meetings with all areas of the University in support of their debt portfolio management. You will identify and implement necessary changes to protect Financial integrity and improve financial processes in Colleges and Departments. Working independently you will be required to demonstrate the ability to influence challenge and negotiate at all levels. You will be required to establish monitoring procedures for key controls to ensure timely resolution and implementation of effective remediation. 6. General You will be expected to seek and adopt best practice, maintain a high level of accuracy in all outputs and provide a flexible approach to delivering to deadlines. Work with influence across the University by developing and sustaining relationships that can be instrumental in the management of debt and the student experience You will be fully aware of the Health and Safety responsibilities to you and your staff. Promote and exemplify the University s values. To carry out any other duties or projects consistent with the role and level of the post as may be required from time to time. To continue personal and professional development under the support and guidance of the Income Team Leader and senior Finance colleagues. 3

4 1. Essential Criteria Qualifications: GCSE Maths and English Grade C or above. Educated to A level/hnc standard or equivalent experience Experience: Leading and managing teams and performance against agreed targets in a supportive environment. 2 years Sales Ledger experience.proven track record in achievement of credit control targets without compromising commercial relationships with customers. Advanced Financial administration skills and experience across a variety of finance functions. Advanced IT skills Financial record keeping, reporting and interpretation Ability to develop and sustain constructive cross departmental relationships. Experience of working to strict deadlines Experience in identifying and implementing improvements in systems, procedures and processes. Skills, knowledge and abilities: Excellent numeric and reporting skills Well-developed interpersonal skills, able to build positive relationships with colleagues, customers and key stakeholders. Able to work with influence, challenging and negotiating across all ranges of stakeholders and managers. Advanced negotiation skills in challenging situations both remote and face to face. Able to communicate effectively both verbally and written. Proactive approach to problem solving. Strong analytical and interpretation skills. Able to demonstrate a sound understanding of key financial and business processes. High levels of professionalism, enthusiasm and commitment to succeed. Self-motivated. Business requirements: Ability and commitment to work additional hours to meet deadlines as appropriate and with reasonable notice. 4

5 2. Desirable Criteria Qualifications: Customer Service Qualification AAT Qualification Degree or equivalent relevant and substantial experience Experience: Experience of working in the HE sector. Knowledge and experience of large corporate systems e.g. PeopleSoft Benefits As well as competitive pay scales, we offer generous holiday entitlement. We also offer opportunities for further salary progression based on performance, and the opportunity to join a contributory pension scheme. For more information on the benefits of working at the University of Derby go to 5