TakeON! YOUR MANAGEMENT MATTERS

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1 How do we build our managers capability and confidence so they can lead their people to better performance? For more info on visit ON-Brand Partners

2 TURNING TRADITIONAL MANAGER DEVELOPMENT ON ITS HEAD BUILDING CORE MANAGEMENT COMPETENCIES IS CRITICAL TO DRIVING BUSINESS PERFORMANCE. Management Matters is a structured, yet flexible manager development programme. Its unique framework of tools and resources inspires real action and generates positive momentum. Management Matters is a programme for leaders delivered by leaders designed to improve both their confidence and capability. Managers are equipped with the essential competencies they need to step up and execute your strategy successfully. The unique conversation-based approach turns traditional manager development on its head. A series of bite-sized learning themes (monthly half-day sessions) uses simple tools and practices to help your people explore core management concepts, and immediately apply these in their work. Managers in the programme are further supported through a vibrant online community, enabling online coaching and collaboration with their peers. Our approach is proven to deliver rapid, positive change in core manager competencies and a new level of confidence and performance. Our managers need to be more effective at tackling conflict within the workplace! How do we get our managers to be more focused on delivering results? How do we get our managers to improve how they communicate with their people? The tools we use were developed and successfully tested in large complex organisations by creators ON-Brand Partners. Management Matters takes the best of these to create better managers who deliver better results. The benefits of include: Better strategy execution Greater change readiness Improved staff retention Alignment with vision and values Greater self awareness Stronger customer focus Improved cross-team collaboration For more info on visit ON-Brand Partners

3 MANAGEMENT WHY IT WORKS Builds on current strengths and what is working now. Allows you to address the most pressing competencies in order of priority to your organisation. Sustainable not a quick-hit training programme, but an ongoing process that steadily lifts management capabilities. Creates manager dialogue, rather than just information download an approach proven to be more effective in driving change. Easy implementation is designed to fix issues, not create them. Simple, flexible, practical processes and tools adapt to your organisation s specific needs and reflect your priorities and pace. Provides real-time online support and collaboration the ON2net, our online community, enables virtual coaching and ongoing visibility of managers progress. Managers can share ideas and insights, collaborate with and learn from other managers. Shifts the focus towards constant, incremental change quick wins build manager confidence across the organisation. Blends management development with on-the-job application, proven to be a more effective way of learning. Acknowledges that managers are time poor and have competing priorities. Builds internal capability to create managers who are more confident and competent to address future challenges. We need to get our managers to set and manage their priorities better! We need to get our managers to focus on solving their own problems! What can we do to get our managers and their people to be more focused on the needs of our valuable customers? For more info on visit ON-Brand Partners

4 A UNIQUE AND FLEXIBLE PROCESS YOUR BUSINESS PARTNER WORKS CLOSELY WITH YOU TO IDENTIFY YOUR DISTINCT MANAGEMENT PRIORITIES, AND THE TOOLS AND RESOURCES THAT BEST ADDRESS THESE. The Management Matters approach is effective in changing manager behaviours because it is based on the core principles of Sustainability, Constructive Dialogue and Collaboration. The biggest impact has had in our team and the business is to get people to think thinking about process improvements and behaviour improvements, and more importantly, get people excited about coming to work. Major NZ Finance company SUSTAINABILITY This process is so much more than one-off training, where benefits can fade quickly. It is about transferring skill and competency to your managers, to make them self-sufficient a real do-it-yourself approach. Sustainability Performance InItIal Impact BuIldIng momentum Conversation Shapers Time ON-Brand Partners 2009 USING DIALOGUE TO CREATE SOLUTION FOCUSED, ACTION-BIASED MANAGERS By involving managers in constructive dialogue, rather than one-way download, greater buy-in and traction is achieved. Download Debate Dialogue Me to You generates compliance Me vs. You generates conflict Us, together generating constructive collaboration COMMUNITY To ensure you always have ongoing support, comes with access to our online resource centre and community the ON2net. Here you can: download additional resources receive ongoing coaching from the team connect with other organisations to ask questions and share experiences and insights. For more info on visit ON-Brand Partners

5 FOCUS AREAS RESOLVES COMMON PERFORMANCE ISSUES IN FOUR KEY FOCUS AREAS: GOALS BRAND YOUR BUSINESS Managing the overall business PURPOSE understanding what we stand for and what our priorities are. CHALLENGE PRODUCTIVITY CHANGE KNOWLEDGE YOUR PEOPLE YOUR PERFORMANCE Managing the performance of my Managing my team and people in order for them to perform effectively. area and the factors that contribute to that performance. ON-Brand Partners 2009 EXPERIENCE COMMUNICATION WELLBEING POTENTIAL BRAND WORKING TOGETHER YOUR SERVICE Managing myself and understanding that I provide a service to others. QUALITY RECOVERY PROCESS BASICS For more info on visit ON-Brand Partners

6 > OUR PEOPLE ON-Brand Partners ENGAGE 2 EXCEL 3 EXCITE + M 3.4 INSIGHT INTO ACTION In leadership, one size doesn t fit all. Successful leaders are those who are able to adapt their style to the unique needs of their team members. After all everyone s different so why treat them all the same? To get the most out of a team we need to look at the bigger picture, and that means understanding 3 key things: Leading People is about your management team knowing: The individuals where are they on their development journey? The four situational leadership styles what do they look like in action? The tasks what is it I actually want them to do? How to choose the appropriate leadership style to The style of leadership is it right for the situation match their team members needs above? How flexible they are and which of the four styles they are most comfortable with The positive outcome of a matched leadership style and the consequences of a mismatch on In the past a leader was a boss. Today s performance leaders must be partners with their people... Leading People is about your management team they no longer can lead solely based on being able to: positional power. Ken Blanchard Diagnose their team members developmental level Identify characteristics and needs of their team The manager s role has drastically shifted from being members at varying developmental levels the boss to being a partner or an ally. Managers today must learn to move from simply Match their leadership style to their team members leading from position to be more collaborative and developmental needs supportive. While other leadership philosophies suggest Identify the skills they need in order to adapt their that successful leaders possess inherent qualities leadership style from one team member to another that help them become successful in their roles, the situational style of leadership is based on the premise that adaptability is key, and is a skill that can be learned. AT A GLANCE Knowing when to adapt and to change your style of leadership can give you the edge in a rapidly changing business environment. ON-Brand Partners ENGAGE 2 EMPOWER 3 EXCITE INSIGHT + INTO ACTION WHAT S THIS THEME ABOUT? Busy all day yet leave work feeling like you have achieved very little? Need more hours in the day? Fire fighting and find it difficult to plan? What comes next? The To Do list just gets longer, missing deadlines, taking work home, longer working days, worry, stress Managers often find themselves working longer hours, feeling stressed, becoming less productive and ultimately de-motivated. A major contributor to this is lack of personal planning. We tend to become driven by our Inbox and other people s requests, instead of starting each day with an achievable plan which is focused on achieving results. This Management Matters theme focuses on effective personal planning. Just imagine leaving work on time with a sense of achievement every day and knowing what s coming at you tomorrow. That s what we should be aiming for! WHY IS THIS IMPORTANT? IDEAL OUTCOMES Planning is bringing the future into the present Planning Ahead is about your management team so that you can do something about it now. understanding: Alan Lakein, author of How to Get Control of Your Why planning ahead is important Time and Your Life Where the focus should be In today s world, effective managers must be able to What needs to appear on their daily plan manage themselves first! The pace of change is unlikely to slow down, so our to-do lists, are only going to get busier. Why communicating their plan is key The ability to take control and plan ahead, is therefore critical. Planning Ahead is about your management team At the end of the day, successful managers know that having the skills to: bringing some structure to the day gets results. They are Achieve results everyday skilled at planning, anticipating the unexpected and realistic with their time. Accomplish deadlines with ease Enhance personal and team productivity Develop individually as well as a team Leave work everyday with a sense AT A GLANCE of real achievement ON-Brand Partners ENGAGE 2 EMPOWER 3 EXCITE M 4.3 M 1.3 INSIGHT + INTO ACTION WHAT S THIS THEME ABOUT? As life speeds up, ambiguity seems to grow, and there isn t always the time to gather the full facts in order to make an informed decision. Whether we are dealing with a crisis, or just operating in a fast world, today s managers are taking more risks, moving at pace, and relying on their instinct and experience. If you prefer detail (having all the facts in order to make a decision) and get your kicks out of seeing a job through to the finish. you ll be finding ambiguity hard to swallow. WHY IS THIS IMPORTANT? IDEAL OUTCOMES Take advantage of the ambiguity in Dealing with Ambiguity is about your management the world. Look at something and think team understanding: what else it might be That ambiguity is here to stay so deal with it! That we have to work with the information we ve Roger Von Oech, Author, Founder and got, even when it s not enough President of Creative Think The importance of making a decision, and being In today s world, most problems managers face are comfortable with the consequences unclear or ambiguous. Let s face it, the pace of change is never going to slow, and when people are involved, Dealing with Ambiguity is about your management things often don t go to plan! The ability to observe, team having the skills to: make decisions and adapt to an ever-changing environment where we don t have all the answers, is Effectively cope with change rapidly becoming a key leadership skill. Make decisions and act without having the total picture This Management Matters theme develops the key Cope when things are up in the air skills of emergent leadership the ability to act in Keep calm under pressure the moment, sense how things are going, and respond positively when dealing with ambiguity. Manage risk and uncertainty Face challenges head on AT A GLANCE TACKLING CRITICAL DEVELOPMENT AREAS Management Matters offers a diverse range of themes to help build the skills required to deliver your business strategy. Themes cover a diverse range of core people management competencies such as: Building Rapport Coaching for Success AT A GLANCE: LEADING PEOPLE Examples of Management Matters themes. WHAT S THIS THEME ABOUT? Connecting Vision and Purpose Courageous Conversations WHY IS THIS IMPORTANT? IDEAL OUTCOMES Creating an Influencing Strategy Customer Focus Dealing with Ambiguity AT A GLANCE: PLANNING AHEAD Driving Results Emotional Resilience Leading People Managing Change Planning Ahead Priority Setting Self Awareness The Art of Feedback AT A GLANCE: DEALING WITH AMBIGUITY For more info on visit ON-Brand Partners

7 GETTING READY TO If tackling the core challenges that are impacting your business performance is your top priority, let s talk about how can help you with the things that matter. CONTACT PEAK PERFORMANCE INTERNATIONAL: Linley Watson Managing Director Call: Mobile: linley@peakperformance.com.au For more info on visit ABOUT PEAK PERFORMANCE INTERNATIONAL YOUR TAKEON! BUSINESS PARTNER At Peak Performance, we help our clients turn corporate culture into competitive advantage. Since 1999 we have worked with some of Australasia s best known organisations to develop company culture, and helped almost 30,000 people hone their skills in leadership, sales and customer service. We focus on the issues that matter the most to your people and your customers. Using the tools, we help organisations to tap into their own potential to achieve their goals. Find out how to cultivate the conversations that will transform your business from the inside out, through inspirational leadership, and the outside in, through authentic engagement with your customers. Your competitors can give your customers what they need. We show your whole organisation how to give them what they want. The Peak Performance team brings energy, experience and insight to the table. Our clients see us as allies: enablers and trusted advisors. We love what we do and are proud of the results, but ultimately it s about you. To see exceptional change in your business, you need to think a little differently. Contact us for a quiet conversation about the things that matter to you. BUSINESS PARTNER We believe that Peak Performance has contributed to the success of our people and ultimately the success of our customers, the communities we serve and the Bank. Senior Manager Culture and Leadership Development, Bendigo Bank POWERED BY ON-BRAND PARTNERS has been developed by ON-Brand Partners, a New Zealand-based international business partner focused on design, innovation and execution in Organisational Effectiveness. Share our proven success in transforming a diverse range of organisations. For more visit us at For more info on visit ON-Brand Partners