How to Create a Culture of Excellence Driven by Staff

Transcription

1 How to Create a Culture of Excellence Driven by Staff Presented By: David L. Callecod, FACHE President/CEO Lafayette General Health Lafayette, Louisiana Marisa M. Alack, LOT VP J2E Lafayette General Health Lafayette, Louisiana

2 Execution Framework: Evidence-Based Leadership SM LEADER EVALUATION Implement an organization-wide leadership evaluation system to hardwire objective accountability LEADER DEVELOPMENT Create process to assist leaders in developing skills and leadership competencies necessary to attain desired results MUST HAVES Rounding, Thank You Notes, Employee Selection, Pre and Post Phone Calls, Key Words at Key Times PERFORMANCE GAP Re-recruit high and middle performers, Move low performers up or out STANDARDIZATION Agendas by pillar, peer interviewing, 30/90 day sessions, pillar goals ACCELERATORS Leader Evaluation Manager Validation Matrix SM Provider Feedback System SM Studer Group Rounding Patient Call Manager TM 2

3 David L. Callecod, FACHE President Mission: To Restore, Maintain and Improve Health Net Patient Revenue: $944,148,490 Operating Income: $ 39,923,789 Annual Inpatient Discharges: 48,741 Medical Staff: 1,199 FTE s: 5, System Payroll: $314,374,426 (Non-inclusive of benefits or contract labor) Figures are based on annualized 2016 data Website:

4 Why Involve Staff? Long term sustainability Understand culture better if participate in it Leaders are busy Succession planning Demonstrates empowerment accountability for culture is ALL of our responsibility! David Callecod, Lafayette General Health 4

5 Idea 1: How to Involve Staff Pillar Board Blitz Squads 1. Team creates criteria & scoring grids 2. Give budget & team IDs rewards/ recognition 3. Divide departments & give copies of LEM/ Department Goals to squad members 4. Assess all pillar boards, unannounced 5. Take pictures, show slide show at Forums 6. Results public Marisa Alack, Lafayette General Health 5

6 Pillar Board Blitz First Generation Expectations: Updated Org. Goals & Results Updated Dept. Goals & Results Subsequent Generations Expectations: An Employee Can Show Board Location Explain a goal on pillar board Explain item on Stoplight Report Explain an action being taken for a current goal/ result Marisa Alack, Lafayette General Health 6

7 Idea 2: How to Involve Staff Secret S.E.R.V.I.C.E. Agents 1. ID specific standards to validate 2. Assign agents different standards Best Dressed Mob Trash Detail Escort Detail Covert Operators 3. Give budget & team ID s rewards & recognitions Marisa Alack, Lafayette General Health 7

8 Idea 3: How to Involve Staff Staff Evaluation Manager Creators 1. ID high performers from all aspects of system 2. Involve HR, IT, and Leadership Advisor 3. Advisor rounds on team (ID WWWs & OFIs) 4. Team creates SEM (Staff Evaluation Manager) 5. SEM Virtual Test Team of Leaders Marisa Alack, Lafayette General Health 8

9 Marisa Alack, Lafayette General Health 9

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16 Idea 3: How to Involve Staff Staff Evaluation Manager Creators Staff Evaluation Manager Owners 1. SEM Staff Enhancement Team 2. SEM Leader Enhancement Team Marisa Alack, Lafayette General Health 16

17 David Callecod, Lafayette General Health 17

18 Success of the J2E Across 5 Pillars Emp Eng PEOPLE Inpt Sat SERVICE ED Sat SERVICE Phy Sat SERVICE HCAHPS Ov QUALITY Net Rev Inc FUNDING Market Share GROWTH David Callecod, Lafayette General Health 18

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20 Insert Your Photo Here David Callecod, FACHE President/ CEO Marisa Alack Vice President J2E