BUSINESS MANAGEMENT AND ENTREPRENEURSHIP COURSES. Shifting knowledge to insight. enterprises.up.ac.za

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1 BUSINESS MANAGEMENT AND ENTREPRENEURSHIP COURSES Shifting knowledge to insight enterprises.up.ac.za 1

2 Contents Company Overview 3 Introduction 4 Computer and Information Literacy 6 ICT for Entrepreneurship 6 General Management 6 Entrepreneurship and Small Business Management 6 Business Rescue Decision-Making 6 Corporate Venturing 7 Business Process Management (BPM) 7 Event Management 8 Advanced Event Management 8 Business Management 8 Advanced Co-operative and Mentorship Programme 9 Financial Skills for Small Business Entrepreneurs 9 Retail Pharmacy Development 10 Effective Enterprise Risk Management 10 Entrepreneurship 11 Women Entrepreneurship 11 Starting a Business 11 Starting MY Business Online and in My Own Time 12 Managing MY Business 12 Growing MY Business 13 Professional Development 13 Office Management and Secretarial Development 13 2

3 Company overview Having played a profound part in the history of South Africa for more than 100 years, the University of Pretoria boasts a lasting legacy that endures through a cluster of innovative and multidisciplinary Training Solutions and Research Solutions rendered through Enterprises University of Pretoria (Pty) Ltd. Our Training Solutions and Research Solutions translate to increased productivity, enhanced customer service excellence and improved profitability within any industry. Drawing on the knowledge of academic and industry experts from the University of Pretoria, our track record includes high-quality, customised and practical solutions that set us apart from the traditional skills development and research organisation. With some of South Africa s most acclaimed academics and thought leaders on our teams of research specialists and course leaders, we ensure that our clients continuously engage in groundbreaking knowledge transfer shifting knowledge to insight. TRAINING SOLUTIONS We offer the best possible Training Solutions to organisations and individuals through career-focused short courses that provide proactive, relevant responses to the skills development needs identified in various industry sectors, places of work, communities, the country, and beyond. Already having made a significant impact on the careers of more than individuals from across the globe, we are taking our commitment to lifelong learning even further. Not only do we offer a selection of more than 500 short courses across 20 industry fields, we also provide a choice of training options that include scheduled courses, Continued Professional Development (CPD) courses, online and blended learning interventions and customised corporate training solutions. Scheduled courses Our scheduled courses are specifically designed to meet the training needs of our broader communities and are open to all prospective delegates throughout the year. In fact, at any given time we schedule in excess of 100 courses during a three-month period. This affords delegates and opportunity to pursue a variety of industry-related short courses, while being able to plan ahead and reap the benefits of workplace and professional skills development. CPD courses a We offer various CPD courses, activities and seminars for engineers, educators, veterinarians and medical professionals, among others, who need to continuously update their knowledge, acquire CPD points and maintain their professional status through their respective professional bodies. We also offer online CPD activities that cover various topics and include online tests, assessments and quizzes that can be completed towards CPD points. Professional Online Development (PODs) 8 By recognising that many professionals would like to continue honing their knowledge and skills, but often struggle to find the time to attend formal lectures, we provide intensive, collaborative and focused online or blended learning opportunities that can be accessed anywhere, at any time. Integrated under the University of Pretoria s Professional Online Development (PODs) offering, our online training options include Open Educational Resources (OERs), online short courses, open online courses and online CPD. Customised corporate solutions In an effort to address identified industry- or sector-specific training needs, our customised, in-house course options are geared towards organisations that need to upskill and develop their staff accordingly. We can design a basic course to introduce newly appointed staff to a specific topic, or provide specialised training to an executive committee on thought-leading management and leadership issues. All these courses can be presented on one of the various University campuses, any suitable venue or on-site. RESEARCH SOLUTIONS We are also in the unique position to offer our clients Research Solutions to help us better serve them as an add-on to our wide range of short courses. We facilitate research projects to clients through personalised services and innovative business solutions that are conducted by specialised project teams. Our focus areas include, among others, engineering and construction, sensory research and food product evaluation, economic modelling, statistical data mining solutions, agribusiness and actuarial risk management solutions and client retention strategies with close to 400 projects successfully completed in 2014 alone. WE ARE PART OF A GLOBAL COMMUNITY In pursuit of international markets for the extension of our business activities and services across the world, we have adopted a proactive approach in acquiring new business partnerships on the African continent (and beyond) for the successful execution of various training and research projects. In 2014, delegates from 56 different countries (of which 37 are on the African continent) registered for scheduled short courses, while a total of 170 different courses were attended by international delegates. Other international activities included 69 research projects for 42 clients in 25 countries, and the collaboration with 29 universities and other academic institutions. ACCREDITATION, CERTIFICATION AND OWNERSHIP Enterprises University of Pretoria (Pty) Ltd is wholly owned by the University of Pretoria. The University is registered as a multipurpose, public training provider in the higher education and training band. Delegates who successfully complete a course and comply with the related assessment criteria are awarded certificates by the University in recognition of their professional skills development. We are also registered as a service provider with and member of a selection of national and international organisations and professional bodies through which we can deliver business insight beyond the academic realm that not only showcases market relevance, but also suits clients unique organisational and industry needs. Enterprises University of Pretoria is a level 2 contributor to broad-based black economic empowerment (B-BBEE). 3

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5 BUSINESS MANAGEMENT & ENTREPRENEUR- SHIP The wide variety of Business Management and Entrepreneurship courses compiled by our industry experts will furnish you with the requisite business skills to succeed as either an aspiring or start-up entrepreneur. Entrepreneurs are making a difference not only to their immediate families and communities, but as the business leaders and employers of the future, they also contribute significantly to economic growth. With topics that range from start-ups, small businesses and the use of communication technologies to financial skills, advanced business management and mentorship programmes, our courses will empower you to visualise, plan and initiate business proposals and processes that could not only stimulate local economies, but also address poverty and unemployment through entrepreneur-focused initiatives in South Africa and the continent. BUSINESS MANAGEMENT AND ENTREPRENEURSHIP 5

6 BUSINESS MANAGEMENT AND ENTREPRENEURSHIP Computer and Information Literacy ICT for Entrepreneurship P This course stimulates ordinary people to harness the power of computing and the South African power of Ubuntu in starting and seeing through entrepreneurial ventures. It takes advantage of the national drive to instigate an entrepreneurial culture in South Africa and the opportunities available to anyone willing to venture out. The course utilises collaborative computing techniques to apprentice individuals and groups in the fundamental aspects to successfully start a business. Linking computing, Ubuntu and an entrepreneurial culture: the big picture Profiling individual inclinations towards business Ideas and opportunities: the difference Economics of business Business plans Business records management Business marketing and planning Prospective delegates should at least have a Grade 10 level of education and an advanced computer literacy (knowledge of MS Word, MS Excel, MS PowerPoint, MS Access, Internet and ) General Management Entrepreneurship and Small Business Management P This short course empowers delegates with the skills required to start a venture. Specific skills covered include motivation, creativity, opportunity identification and risk-taking. Furthermore, role-models and case studies, as well as marketing, financial and human resources management, are discussed. Delegates develop and write their own business plans, using their own unique ideas, as the course progresses. Creativity and innovation skills to identify opportunities Business plans Financial, marketing and personnel management Prospective delegates must have at least one year s working experience. Business Rescue Decision-Making P This experiential workshop aims at exposing delegates to rescue situations and decision-making to drive the turnaround process. Extensive coverage is given to operations, marketing, sales, HR, strategy and management during a rescue. The focus is on decisionmaking and reflecting on the results of the decisions made. Through simulation and group work, two to three facilitators support and enable experiential learning. Situations analysis Negotiation with stakeholders (role-players) Applying strategies 6

7 Strategising, reporting and board presentations Identification of disproportionate influencers of problem situations Reflections on what could have been done differently (Note: Delegates must read and prepare pre-work based on a case study, financial and management reports and other information supplied before starting the course.) Prospective delegates should at least have a National Senior Certificate (Grade 12). Corporate Venturing P This programme introduces delegates to the corporate venturing process, resulting in new venture plans. These plans serve as a basis for new venture creation and consequently lead to corporate entrepreneurship in established firms. The following will be taught in the course: creativity and opportunity identification, corporate venturing and entrepreneurial marketing, finance, and human resource management. Creativity and opportunity identification Corporate venturing Corporate entrepreneurial marketing Finance and human resource management Prospective delegates should at least have a National Senior Certificate (Grade 12). Business Process Management (BPM) P Businesses experience constant pressure from competitors that force them to continually evolve by redesigning, implementing and managing innovative business processes. This course in business process management provides an overview of the art and science of managing a business. Delegates are exposed to the basic concepts, tools and skills required as well as the difficulties experienced when introducing business process management into an organisation. Explaining the concept of model-driven architectures Understanding processes Process modelling notation and methods Exposure to modelling tools Process analysis and design Management of a BPR initiative Process optimisation and re-engineering Creation of an organisation-specific BPM methodology Change management and organisational buy-in Prospective delegates should at least have a relevant bachelor s degree. 7

8 BUSINESS MANAGEMENT & ENTREPRENEURSHIP BUSINESS MANAGEMENT AND ENTREPRENEURSHIP Event Management P Designed to provide people who are interested in event co-ordinating, with an overview of the event management process, this course covers events management in a variety of industries with relevant case studies and practical guidelines forming an integral part of the course. Orientation and introduction to event management Initiating and conceptualising the event Marketing the event Staging the event Event evaluation and reporting Prospective delegates should at least have a National Senior Certificate (Grade 12). Advanced Event Management P Event management is a fast growing profession and the industry trends are continually evolving. The scope of work required by corporate clients has greatly expanded from year-end functions to product launches. Gain the skills and knowledge required to bring a concept to life and execute seamless, memorable events. The programme will not only provide delegates with a competitive edge, but will also teach them about the creative and business aspects of events management. Introduction and event project management Pre-event strategies Marketing Finance Business plan for events Risk and legal Communication and business plan work session Final evaluation of delegates Prospective delegates should have at least two years working experience in Event Management or have successfully completed the short course in Event Management. Business Management P The course introduces first-time or aspiring managers to the fundamentals of business management, techniques for motivating staff and how to develop marketing material. Delegates will also gain theoretical and practical knowledge of basic managerial competencies, and will gain knowledge and skills that will form the foundation for more effective and efficient workplace performance, as well as enhanced organisational productivity. Value chain perspective of business management Environmental analysis Management and leadership Financial management Human resource management 8

9 Production management Inbound logistics Marketing management Prospective delegates should at least have a National Senior Certificate (Grade 12). Advanced Co-operative and Mentorship Programme P The Advanced Co-operative Training and Mentorship Programme focuses on establishing basic entrepreneurial and management skills that facilitate the start-up of the co-operative. Delegates are offered an introduction to entrepreneurship, the need for achievement (performance motivation), identification of opportunities, how to calculate prices and do quotations, basic business English, basic IT skills, how to successfully acquire and complete a tender, and many more useful skills required for the dynamic modern SME environment. Introduction to entrepreneurship Need for achievement (performance motivation) Identification of opportunities How to identify, find and explore market segments How to calculate prices and do quotations How to build a business profile for prospective customers, funding organisations, etc. Basic business English Basic IT skills and the use of different apps in business (Microsoft Office) How to acquire and complete a tender successfully Presentation of a business profile Prospective delegates should at least have a National Senior Certificate (Grade 12) and relevant working experience. Financial Skills for Small Business Entrepreneurs P Lack of financial literacy and/or business skills are often identified as the primary challenge in entrepreneurship. This online course helps delegates make sense of financial terms and concepts. In addition, delegates learn how to identify and manage the common challenges in business and are taught about the key measures and influencers of business performance. e-learning: 8 Terms and concepts (turnover, revenue, income, expenditure, cost of sales, operating costs, capital expenditure, gross profit, net profit, cash flow, debtors, creditors, aging, interest, gearing, financing) How to budget and how to use the budget to track performance Big ticket items and how they differ from expenses Managing risks The kinds of risks entrepreneurs need to manage Key measures that show how healthy MY BUSINESS is. Cash is king Prospective delegates should at least have a National Senior Certificate (Grade 12). 9

10 BUSINESS MANAGEMENT AND ENTREPRENEURSHIP Retail Pharmacy Development P This programme will enable merchandisers and in-store sales consultants to build brands through effective merchandising and brand representation, increase sell-out and to contribute to the overall store performance. Among other things, delegates will be taught practical sales and merchandising skills such as how to conduct a floor-walk or eye-ball check, determining out-of-stocks, verifying and correcting shelf health standards, and identify opportunities for cross merchandising. Understanding the retail environment (different functions, roles and inter-dependency) Distinguishing between wholesale and retail Store profiles Consumer behaviour and the impact on store profiles Basic supply chain and the impact thereof in the retail environment Basic marketing and the manifestation thereof on an in-store level Merchandising principles and applications Practical sales and merchandising Persuading and influencing in-store decision-makers Application of shelf-health principles Application of store-room health principles Competitor analysis Principles of promotions Planning promotional activity Implementation of promotional activity (build promotional stands) Application of point of sale material Strategies to endure pull-through of stock Interpersonal competence (dealing with authority and in-store staff) Customer satisfaction Team dynamics in a store environment Up-selling and strategies to increase sales Acting in a professional and ethical manner Prospective delegates should at least have a National Senior Certificate (Grade 12) and/or relevant working experience. Effective Enterprise Risk Management P Delegates will be equipped with the relevant knowledge of principles, tools and techniques that would engender overall improved performance in enterprise risk management. The generic content of the course will enable ease of contextual application across a wide variety of industries. Upon completion, delegates will be able to drive improved organisational performance through better risk management processes that are in line with global best-practices. Basics of management Strategic management principles Corporate governance and ethics Organisational behaviour Roles, culture and control in the risk environment Risk management frameworks Tools and techniques of risk management Prospective delegates should at least have a National Senior Certificate (Grade 12). 10

11 Entrepreneurship Women Entrepreneurship P This programme empowers women who run businesses on their own to become financially independent. It is intended for women who have their own businesses and need to improve their management skills or for those in large organisations to improve their entrepreneurial abilities. The course covers topics such as creativity and innovation, empowerment and enrichment programmes, and how to overcome the barriers women face in a business environment. How to start your own business General management of your own business How to be a successful woman in business How to obtain financial assistance Financial management How to manage growth How to compile a business plan Improving creativity and innovation How to overcome barriers facing women in business How to conduct market research Intensive marketing of your business, products or services How to build long-term relationships with various stakeholders How to balance the different roles women have to portray in the 21st century Delegates must have interest in business and a desire to start an independent small business. Starting a Business P This business start-up training will focus specifically on introducing the concepts and principles of entrepreneurship and small business management to the delegate that will equip him/her to start a business. Skills critical to long-term viability, such as the content, strategies and processes of entrepreneurship, creativity, innovation and opportunity recognition, as well an introduction to basic business skills, are included in this programme. Performance motivation Creativity Marketing and sales Financial aspects Human resources Matric and relevant experience. 11

12 BUSINESS MANAGEMENT AND ENTREPRENEURSHIP Starting MY Business Online and in My Own Time P This online course equips delegates with the necessary skills to start their own business, in their own time, customised to their own needs and aligned with their passion. It is not an off-the-shelf offering, but customised to serve every delegate s personal needs. The approach is practical, opportunity-driven and flexible (no textbooks, no boring cases). An online coaching service is offered to assist delegates to turn their unique business idea into reality. e-learning: 8 World of the entrepreneur Preparing for MY start-up MY innovative business model MY business plan Prospective delegates should have access to and knowledge of the internet and . Starting MY Business P This course intends to equip delegates with the necessary skills required to start a business that is aligned with their passion. Our approach is practical, opportunity-driven and flexible. Although this programme is presented in a formal class environment, our methodology is practical, visual and encourages participation and engagement by exposing the prospective entrepreneur to different methods of learning. The course is presented by highly skilled, equipped and internationally exposed lecturers in the field of entrepreneurship. World of the entrepreneur Preparing for MY start-up MY innovative business model MY business plan Prospective delegates should at least have a National Senior Certificate (Grade 12). Managing MY Business P Owning and running a business can be a daunting and difficult task. Entrepreneurs battle with cash flow, keeping employees and retaining customers. This course intends to address the management component that keeps a business afloat. Live case studies will be presented every day to enhance the learning experience. Field of management Managing MY value-to-customer Managing the people in MY business towards efficiency Managing the operations in MY business towards efficiency Managing the finances in MY business towards efficiency Prospective delegates should at least have a National Senior Certificate (Grade 12) and relevant working experience. 12

13 Growing MY Business P This course focuses on the growth phase of a business and will encapsulate innovation as a core driver of growth. This will assist entrepreneurs in establishing newness and high-flying business entities that will make a significant difference in the market environment. This course is presented on an advanced level of thinking and application, but caters for all branches of industry in reshaping a business towards profitable growth. MY business and growth (the dynamic nature of growth) Reshaping MY business model MY business plan towards growth Managing MY growing business Prospective delegates should at least have a National Senior Certificate (Grade 12) and relevant working experience. Professional Development Office Management and Secretarial Development P A secretarial role requires an extremely organised individual with the ability to work well under pressure, multi-task and effectively co-ordinate tasks in a fast-paced environment. Gain the skills and the knowledge required for becoming an efficient office assistant by learning office strategies that include flexibility in prioritising daily tasks, keeping an organised work environment and completing tasks within a shorter period of time. Information management and security Report-writing and better business English Basic project and event management Applied computing skills Public financial management Personal mastery Prospective delegates should at least have a National Senior Certificate (Grade 12). 13

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16 +27 (0) (0) Private Bag X41, Hatfield, 0028 For quotations on in-house training, Shifting knowledge to insight 16