Advanced Accident Investigation and Reporting May October 2017 Dubai, United Arab Emirates. This training course will highlight:

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1 Advanced Accident Investigation and Reporting May October 2017 Dubai, United Arab Emirates This training course will highlight: 22-DEC-16 This course is Designed, Developed, and will be Delivered under ISO Quality Standards Why and who conducts an investigation? Investigation methodology, the essential six-step process Characteristics of an effective incident/accident analysis programme The two major components that contribute to the cause of an incident Why investigations must be constructive, professional, credible and timely Safety Management Systems on promoting a pro-active Safety Culture

2 Advanced Accident Investigation and Reporting Why Choose this Training Course? In spite of all our best efforts, accidents and incidents occasionally occur. These unplanned or undesired events can adversely affect a company s work operations and may include work-related injuries, occupational illnesses, property damage, spills and fires. Critically all incidents should therefore be thoroughly investigated demonstrating a proven company-wide process of efficiency and effectiveness linked to the Safety Management System (SMS). The more serious the incident the more extensive the investigation. However, even a minor incident or near-miss incident also reuires a thorough investigation as this may reveal significant potential for a serious future incident should the conditions be left uncorrected. While incidents seem to happen for obvious reasons, there may be things that contribute to an accident which are not always immediately apparent. Attendance on this training course will provide you with the confidence and necessary professionalism to enable a thorough Accident Investigation as soon as practicable after the event. What are the Goals? At the end of this Training Course, you will learn to: Develop the knowledge and skills reuired to investigate all adverse events. Understand the causes of accidents and ill-health. Understand the elements that combine to form an accident. Develop confidence & professionalism in investigating, interviewing & reporting Ensure all employees & contractors are aware of the SMS and Safety Culture Apply the legal reuirements and company procedures Who is this Training Course for? This training course is suitable for those officers who may become involved in these investigation as well as Managers wishing to have a deeper knowledge of this process and crucially how it affects the interpretation of the law, regulations and company procedures. This course is suitable to a wide range of professionals but will greatly benefit: HSE Officers Supervisors Inspectors Advisors Auditors Team Leaders/Managers How will this Training Course be Presented? Participants to this Training Course will receive a copy of a comprehensive manual, copy of all slides and handout material with a thorough explanation of all the related subjects covered by the seminar outline with the presenter utilising a variety of proven learning teaching and facilitation techniues. Student participation, is encouraged with syndicate work, DVD material, case studies and assessments. This training course is designed to enable Safety Officers and others to understand the concepts of Advanced Accident Investigation & Reporting, how to successfully and professionally perform an effective investigation and to report recommendations to management to elicit improvements in HSE and therefore prevent reoccurrence. QualITy CerTIfICaTIOn Quality Certifi cations APPROVED P R O V I D E R

3 Daily Topics Day One Incident and Accident Theories Competency Description: All accidents whether major or minor are caused, there is no such thing as an accidental accident. Very few accidents, particularly in large organisations and complex technologies are associated with a single cause. The causes are complex and interactive. Sound knowledge of H&S Understanding the causes of accidents Risk control measures Understanding the types of accidents Awareness of the concept of Human Error Attributes of a Safety Culture (SMS) Incident & Accident Analysis Overview, exploring Accident Theory Identify accident and incident causation factors What are the necessary conditions for an accident to happen? Unsafe Acts V. Unsafe Conditions: Avoiding the Blame Game Role of the HSE Team Leader and a trained and prepared workforce during an Investigation Links between Risk Assessment and Incident Investigation Factors that contribute towards establishing a good safety culture? Case Studies organisation s who survived and those who failed Day Two Investigation Methodology Competency Description: An effective investigation reuires a methodical, structured approach to information gathering, collation and analysis. The findings of the investigation will form the basis of an action plan to prevent the accident or incident from happening again and for improving your overall management of risk. Active listening Interpersonal skills Observation skills Good communication skills Attentive, Patient and relaxed Six-step accident investigation process Scene Protection and Examination - Who should be involved at this stage Listen and Learn, and Learn to Look and Listen More The importance of Note Taking v. reliance on memory Scene Photographs (+video) and Sketching euipment reuired Case Studies Day Three Root Cause Analysis Competency Description: Behind every accident, there lies many contributing factors, causes and sub-causes. The theory of multiple causation is that these factors combine together, in random fashion, causing accidents. So, during accident investigations, there is a need to identify as many of these causes as possible, rather than just one for each stage of the domino seuence. Ability to identify Immediate, Underlying or Root Cause Ability to resist the temptation to blame Demonstrate competence in organisational and communication skills Planning and Implementation skills Factors affecting human performance Knowledge of Individual, Job and Organisational Factors What is the Root Cause and why is it important Basic v. Root Cause: Getting from effect to cause What uestions to ask to confirm Root Cause From Root Cause to Prevention Consider the Human Error issues Help to establish and maintain regulatory due diligence The role of policies, euipment and training on accident prevention Case Studies Advanced Accident Investigation and Reporting

4 Membership No.: Daily Topics Day Four Interviewing Techniues, Facts, Evidence & Witness Statements Competency Description: After you have initially documented the accident scene, the next difficult step is to start investigating for additional details by conducting interviews. This module will help you understand how to set up an interview and develop interview uestions, how to organise the interview and the participants to most effectively get accurate information. Demonstrate personal leadership skills Good interpersonal skills Ability to engage with witnesses Courtesy and good manners Purpose and preparation for the Interview Who conducts the interview Where to conduct an interview Building Rapport with the witness Obtaining Witness Statements Forms and Format Inculpatory and Exculpatory statements Group Exercise (Obtaining Statements) Day Five Report Writing & Practical Exercises Competency Description: Now that you have accurately assessed and analysed the facts related to the accident and developed effective corrective actions and system improvements, you must report your findings to those who have the authority to take action. In this module, we ll cover the procedure for effectively reporting the facts. Decision making skills Presentation and Persuasion skills Effective writing skills Ability to express recommendations Ability to prepare Executive Summaries Forms, format and structure Effective Writing Skills simple, self-explanatory and straightforward Writing the Report the aim is to persuade and seek action Help to prevent recurrence cost savings (human and financial) Class exercise - Accident Investigation based on case study Class exercise - Produce the outline of a suitable report from the above Quality Certifi cations Member of Clear Concepts. Clean Environment. The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc. Advanced Accident Investigation and Reporting

5 Advanced Accident Investigation and Reporting Please use BLOCK CAPITALS to fill in this form. It is important that you read carefully through all information before starting to complete the form. REGISTRATION DETAILS Family Name... First Name (Mr./Ms.)... Position... Company... Mailing Address Telephone Fax AUTHORISATION Mobile Authorised by... Position... Mailing Address Telephone Fax Mobile COURSE SCHEDULE May October 2017 Dubai, United Arab Emirates REGISTRATION FEES US$ 4,500/ - per participant This fee is inclusive of Documentation, Lunch and Refreshments MODE OF PAYMENT Please invoice my company Please invoice me Cheue payable to PetroKnowledge Limited WAYS TO REGISTER T: F: E: info@petroknowledge.com W: HOTEL ACCOMMODATION Hotel accommodation is not included in the Registration Fee. A reduced corporate rate and a limited number of rooms are available for attendees wishing to stay at the hotel venue. Please make your reuest for accommodation at least 3 weeks prior to the commencement of the course. CERTIFICATION A Certificate of Completion will only be awarded to those delegates who attend the entire course Training & Development Services for the Oil & Gas Industry PetroKnowledge Limited P. O. Box Abu Dhabi, U.A.E. CANCELLATIONS & SUBSTITUTIONS You must notify the Registrar of cancellations at least 2 weeks before a scheduled seminar in order to be eligible for a credit. If you cannot attend, you may send a replacement from your organisation at no charge. There is a $250 handling charge for all cancellations or rescheduling. We reserve the right to cancel a seminar due to low enrolment. All registrants will be notified in advance and a full refund will be provided upon reuest. DISCLAIMER Circumstances beyond the control of PetroKnowledge may necessitate postponement, change of venue or substitution of the Instructor. As such, PetroKnowledge reserves the right to implement such amendments.