Oak Street Funding. June 26, 2014

Transcription

1 What s Your Level of EQ? SarahTurner Turner, Director of Corporate Development Oak Street Funding June 26, 2014

2 You never get a second chance to make a good first impression. Will Rogers

3 Have you heard of Emotional Intelligence (EQ)?

4 Definition of Emotional Intelligence the ability to monitor one's own and others' feelings and emotions and to use this information to guide one's thinking and actions. Peter Salovey and John D. Mayer

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6 Why is it so Important?

7 The Magnitude of Emotion On average, people experience 27 emotional experiences each waking hour With nearly 17 waking hours in each day That equates to 456 emotional experiences from sunrise to sunset The Emotional Intelligence Quick Book 6/26/2014 7

8 Why is it so Important? Personal Success Team Success

9 Personal success It s so critical to success that it accounts for 60% of performance in all types of jobs. It s the single biggest predictor of performance in the workplace and thestrongest driver of leadership and personal excellence. The Emotional Intelligence Quick Book

10 Team success Mirror Neurons a special class of brain cells that fire when an individual observes someone else making a movement (we tend to follow other s lead) Whatever your EQ is, be it high or low, it will rub off on others.

11 Sound easy? Only 36% of us can accurately identify our emotions as they are happening. What s the risk if we can t? Do you have policyholders, team members, strategic t partners, or even family and fi friends who occasionally push your buttons? How you react in those moments your EQ will build or break those relationships.

12 EQ Benchmark model Recognition Regulation Personal Self Awareness Social Daniel Goleman s Benchmark Model

13 Self Awareness The foundation of EQ The ability to recognize and understand emotions and their impact as they are happening

14 Do you know when you are having an emotional reaction? Rarely are our reactions a surprise to our body, but they are often a surprise to our brain. What are the physical clues?

15 Signs of an Emotional Reaction Sweaty palms? Racing heart? Flushed cheeks? Watery eyes? Clinched teeth? Knotted stomach?

16 Tip: Improving your Self Awareness 1. Identify things that trigger negative emotions (anger, annoyance, frustration). For example, when someone cuts you off in conversation you are about to make a difficult phone call your caller i.d. displays the number of an annoying customer you re missing resources needed to complete a task a deadline is moved up suddenly you arrive on time for a meeting and half the people are late 2. Review your list. What situations evoke the strongest emotions. While complete avoidance is unlikely, being aware of their existence allows for more productive decision making

17 EQ Benchmark model Recognition Regulation Personal Self Awareness Self Management Social Daniel Goleman s Benchmark Model

18 Self Management The ability to pull back on impulsivity i it and process our reactions in such a way as to create positive outcomes.

19 Fans after losing a world series

20 Outcomes of our Emotions Trigger Event Emotional Reaction Self Talk Knee Jerk Reaction

21 Self Management Tip Power of the Pause

22 EQ Benchmark model Recognition Regulation Personal Self Awareness Self Management Social Social Awareness Daniel Goleman s Benchmark Model

23 Social Awareness Being attuned to other people's emotions and concerns, as well as bi being able to notice and adapt to social cues. Contributing article, WikiHow

24 Social Awareness Tip Practice Active Listening (two eyes, two ears, one mouth) Hearing is something we do without trying, listening is a choice. Denny Faurote

25 EQ Benchmark model Recognition Regulation Personal Self Awareness Self Management Social Social Awareness Relationship Management Daniel Goleman s Benchmark Model

26 Relationship Management Ability to influence interactions with others as you are communicating to generate a positive outcome.

27 I ve Ive learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. Maya Angelou

28 Relationship Mgt Tip Remold your brain Plasticity is the term neurologists now use to describe the brain s ability to adjust to pressure and change. Each time we force ourselves out of our comfort zone, we have less trouble the next time we are faced with similar challenges. - The Emotional Intelligence Quick Book

29 One thing you plan to do differently as a result of listening in today? Keep in mind We are what we repeatedly do. Excellence, then, is not an act, but a habit. Aristotle

30 Recommended Resources By Travis Bradberry & Dr. Jean Greaves comes with an EQ assessment Daniel Goleman a series of book, each a broader look at various aspects of Emotional lintelligence

31 Questions?