JOB DESCRIPTION. York Families Wellbeing Service

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1 JOB DESCRIPTION York Families Wellbeing Service LOCATION: POST: Various - York Local Area Teams Families Support Worker SALARY: NJC 20 ACCOUNTABLE TO: RESPONSIBLE FOR: Team Leader N/A ORGANISATIONAL EXPECTATIONS: Community Links aims to provide a high quality customer service adhering to the principles of best practice, promoting equal opportunities and working positively with diversity. Community Links is an ambitious, forward thinking organisation and you must be committed to developing and enhancing the services we provide. The organisation expects all its employees to carry out their duties in a professional manner with a client focus, ensuring that respect and courtesy is shown to them, colleagues, other service providers and all those in contact with the organisation. You are expected to uphold the values and ethos of Community Links at all times. OUTLINE OF POST: The Community Links York Families Wellbeing team provides flexible, supportive, responsive housing and mental health support to Families in the community within the context of the York Early Help Local Area Teams (LATs). The role of the LAT Families Support Worker is to support and enable service users to live happily, successfully and securely within their home and community meet their day to day housing and mental health needs. This will involve working 1:2:1 and delivering goal orientated support plans. Workers should use a whole family approach and creative, empowering interventions to support the families they are working with. They will be expected to support with addressing debt and budgeting problems, ASB, claiming the correct benefits, accessing training, education and employment, social isolation, inter-family relationships and accessing physical or mental health support. They will support families to become more resilient and have the confidence to move their lives in positive directions to meet their personal goals. They do this by building trust, working creatively and encouraging positive risk taking. All this should be done within the wider context of being part of the LATs. We support service users in their homes and in the local community.

2 MAIN TASKS: 1. To work positively and collaboratively with the York Local Area Teams 2. To manage and prioritise a caseload of families with a housing need. 3. To positively support families with their day to day financial, health, and tenancy-related needs as identified in their support plan. 4. Take all reasonable precautions to ensure the health and safety of service users and self, understanding and following risk assessments as instructed. 5. To understand use the principles and framework of York Early Help assessment and strategy. 6. To understand and use the principles and framework for the assessment of Children in Need. 7. To work proactively and collaboratively with service users, their families and any other professional agencies involved. 8. To help prevent the escalation of support needs of a family. 9. To either lead or collaborate with a multiagency team as a part of a FEHA. 10. To ensure that client records and other information systems are completed accurately and within agreed timescales. 11. To ensure that support undertaken is meaningful, respectful, promotes selfdetermination and is in line with the individual support plan. 12. To adhere to organisational policies and procedures relating to risk and personal safety. 13. To contribute to the achievement of annually set individual and team targets. 14. To participate in regular supervision. 15. To represent Community Links in a knowledgeable and professional manner at all times. 16. To maintain appropriate professional boundaries at all times. 17. To identify own training and development needs in conjunction with your line manager and participate in training opportunities as directed. 18. To partake in Community Links Personal Development Review system.

3 19. Any other duties commensurate with the grade and level of responsibility of this post. Please note this job description is intended to provide a guide to the general duties and responsibilities of the role the post holder is expected to adopt a flexible approach to the tasks. It should not be regarded as a contractual document. It will be reviewed regularly and may be varied at the discretion of Community Links.

4 PERSON SPECIFICATION York Families Wellbeing Service Families Support Worker The person specification should be read in with the job description. It is used at the short listing and interview stage to decide how suitable each candidate is to take on the role. Community Links does not necessarily expect that each candidate will fulfil all the criteria listed in the Desirable column but any gaps could form areas for development in the future. Approach Essential {insert where appropriate} Desirable {insert where appropriate} Demonstrate a commitment and enthusiasm for working with our client group Demonstrate understanding and commitment to equal opportunities and diversity Demonstrate a commitment to enabling and empowering clients to become actively involved in Community Links Able to build and maintain relationships whilst maintaining appropriate professional boundaries Demonstrate a willingness to participate in shaping the future of the organisation by taking on responsibilities and projects in addition to core workload Knowledge & Skills Essential Desirable Good verbal, written and numeracy skills sufficient to be able to make accurate written records Good technical literacy of Microsoft Applications e.g. Word, Excel, and Access etc. Good interpersonal skills including listening and display empathy Creative, flexible and imaginative approach to working with families with complex needs Understanding of how to work safely, manage risk and have awareness of health and safety issues particularly around personal safety Identified by: A = application form I = interview E = exercise I A, E I, E

5 Knowledge of York Housing Options Knowledge of Welfare Benefits Have access to a car for work purposes and hold a full current UK driving licence Demonstrate an understanding of Early Help, Children in Need and Child Protection Understanding of Whole Family Approach Knowledge of Families Early Health Assessment Language skills e.g. Urdu, Polish, BSL, etc Experience Essential Desirable Experience of working with service users in the community. Experience of working with families Experience of lone working Experience of multi-agency working A A Experience of mental health either as service user, carer, worker or volunteer