Head of IT Services. Spot salary circa 50K (Negotiable subject to skills & experience)

Transcription

1 Head of IT Services Spot salary circa 50K (Negotiable subject to skills & experience) Thank you for your interest in joining our team. We have enclosed details of some of the benefits that form part of the package when working for us below to help inform your decision on whether you would like to apply to work with us. Please don t hesitate to contact the HR section on if you have any queries. Base of work will be at our new fully open plan office at the Urban Village, 220 High Street, Swansea. SA1 1NW. You will be required to work from other sites/locations as required by the business Hours of work: Full time post 35 hours per week (It is recognised that whilst these are contractual hours, the post holder will be expected to work as is required commensurate to the responsibilities and level of the role) Full driving licence and access to a vehicle is essential Prior to appointment all successful job applicants are required to provide proof of : Legal eligibility to undertake this type of work in the UK Relevant qualifications and professional membership If successful at interview the Group will take up a minimum of 2 references which must be satisfactory to us, and must cover the last 2 years preceding start of employment There is a 6 month probationary period Closing Date 15 th July 2015 Interview date 1 st Stage interviews 23 rd July 2015 if successful candidates will be invited back for the 2 nd Stage assessment centre on 3 rd August 2015 For an informal discussion regarding the role please call David Rees (CPS Group) on To apply for this vacancy please send your CV to 'DRees@cpsgroupuk.com' Coastal Housing Group (2015) Page 1 of 10

2 GENERAL CONDITIONS OF EMPLOYMENT Head of IT Services Working Hours Salary Monday to Friday 35 hours Paid 28 th of each month Spot Salary Cost of living award considered annually for 1st April Pension Social Housing Pension Scheme (SHPS) final salary pension scheme Group contributes 14.8% Employee contributes between 7.8% - 9.8% dependent on age 3 x Life Assurance on joining pension scheme Or Defined contribution scheme Group contributes 5% Employee contributes 5% 3 x Life Assurance on joining pension scheme Permanent Health Insurance Non-contributory permanent health insurance scheme (after 5 years service) Holidays Holidays start at 25 days per year, increase to 30 days over 5 years 8 bank holidays plus additional 2 days at Christmas Benefits For all other benefits please see the benefits section of the careers website for further details Coastal Housing Group (2015) Page 2 of 10

3 Training and Development Excellent training opportunities are available, both in-house and externally Sponsorship & day release available for professional training & fees Secondments & development opportunities are encouraged within the Group We pay one professional subscription fee per annum per person Welsh lessons run weekly in house Health, Safety & Wellbeing We are very committed to the health, safety and wellbeing of our staff, and ensure that the environments and practices reflect our commitment to that aim. We also offer a range of well being choices including annual health checks, well-being sessions, counseling and support, fitness classes and yoga Diversity Embracing diversity is important to us. We are committed to promoting fair treatment for staff, clients and tenants and other stakeholders and don t tolerate discrimination in any form Environment We are committed to protecting the environment. Some of our initiatives include purchasing environmentally friendly and recycled products where possible, recycling and encourage our tenants to do the same Coastal Housing Group (2015) Page 3 of 10

4 Head of IT Services Job Description: Accountable to: Responsible for: Base of work: Head of IT Services Director of HR & Organisational Development IT Team The base of work will be the Group s head office located in High Street, Swansea, although you may be required to work from other offices/sites if the job requirements dictate this. Coastal s Vision and Values Vision Providing homes and services that enable our tenants to thrive and the communities we serve to prosper. Supported by: Growing our social business and extending the reach of our homes and services Values Trust we trust our staff to get the job done Respect we respect our tenants and our staff and have a no blame culture Innovation we try new things so we can do things better Learning and growing we think about what we do and learn from it High Standards we are proud of what we do and aim always to deliver the right service at the right time Overall Purpose of the Role The overall purpose of the Head of IT Services role is the leadership and management of a proactive, effective and efficient IT services function for the Group. The Head of IT Services will ensure the Groups IT capabilities, service delivery, systems, data, and business information is fit-for-purpose and continually aligned with business requirements; enabling and supporting the achievement of corporate objectives. As a member of the Senior Management Team, the Head of IT Services shall play a key part in developing Coastal and embodying the organisation s values and leadership behaviours at all times. Coastal Housing Group (2015) Page 4 of 10

5 Areas of Accountability The Head of IT Services will be responsible for the following: Strategic Direction Providing strategic advice and guidance on emerging technologies and the general direction of IT with accountability for developing and maintaining IT services and systems that are aligned with business requirements and enable and support the Group in meeting corporate objectives. Being an active member of the Senior Management Team; contributing to the overall development of Coastal; assisting in the development and delivery of the Corporate Plan and ensuring the appropriate structures and resources are in place to enable the Group to meet its corporate objectives. IT Services, Systems, Security and Infrastructure Supporting the delivery of business requirements through: Fostering a solution-oriented approach that recognises and fulfils changing business needs Fostering a continual service improvement approach by being visible to customers of IT and carrying out customer satisfaction surveys and attending formal departmental meetings to capture current issues and emerging needs. Defining and managing a balanced IT service portfolio and the associated investments (budgets), which includes forming and chairing an Investment Board with business representatives where requests for new services are assessed and approved/rejected based on business value and strategic alignment. Ensuring the IT infrastructure is fit for purpose, resilient and scalable to meet the current and future needs of the business through carrying out periodical reviews of local and wide area networks (LAN/WAN), wireless networking, servers, virtualisation, databases, storage and backups, security, firewalls, end user computing, remote working, printing, and telephony (mobile and fixed). Ensuring robust and effective disaster recovery and business continuity plans are in place with annual reviews and invocation tests. Managing procurement processes and IT supplier relationships to ensure the Group gets value for money and that underpinning contracts and agreements meet the needs of the business. Developing and managing IT service delivery processes, which include: o Service Level Management and Reporting o Change Management o Incident Management o Problem Management o Request Fulfilment o Continual Service Improvement Coastal Housing Group (2015) Page 5 of 10

6 Developing and embedding of project management processes for ensuring new systems and significant changes are delivered in a controlled manner (to time, budget, risk, and scope requirements). Regulation and Data Protection Providing the Management Team and Board with clear and accurate information on performance in areas of accountability, and being responsible for advising on and ensuring that appropriate measures are in place. Ensuring the Group s activities meet statutory and regulatory requirements in areas of accountability and working in partnership with the Coastal Data Protection Officer to ensure the protection of data in accordance with the Data Protection Act Leadership Providing inspirational leadership; managing, coaching, motivating, and developing the IT team to deliver high levels of performance at individual and team levels. Setting and monitoring clear and achievable objectives and providing clear and positive feedback. Ensuring the IT team is adequately staffed to meet the changing needs of the Group. Fostering a culture within the team to that encourages innovative, professional and solution-oriented mindsets. Stakeholders and communication Establishing and maintaining a respectable external profile and developing relationships through professional, collaborative networks to support the Group s strategic aims. Represent and promote the group in the wider arena e.g. through the media etc. and protect and enhance the Group s reputation. Continuous Professional Development Have an awareness of, and commitment to personal development needs, and actively seek to keep up-to-date with any changes in legislation, technology, regulation, policy, etc. Systems Thinking As part of the Senior Management Team, create and support an open, innovative and collaborative culture that learns from others, encourages experimentation and is prepared to take calculated risks with staff are empowered to do their jobs. Encourage creativity and fresh ideas for current and future service delivery. Coastal Housing Group (2015) Page 6 of 10

7 Promote the Vanguard method of continuous improvement and lead by example in understanding both demand and work flow. Act on both internal and external systems to remove blockages and improve work flow where this requires strategic level involvement. Workplace Responsibilities Health & Safety: Comply with Health and Safety regulations and the Groups working procedures Equal Opportunities: Treat colleagues, clients and stakeholders in a fair, nondiscriminatory way Any Other Duties: Carry out any other duties reasonably requested by the Group NB. This is not exhaustive and may change to meet the needs of the Group Coastal Housing Group (2015) Page 7 of 10

8 Assessed at Interview Assessed on Application Desirable Essential Head of IT Services Person Specification Education & Qualifications Qualified in ITIL A relevant Business/Management Qualification Recognised Project Management Qualification e.g. Prince2, PMP Professional Knowledge & Experience Proven successful leadership at a senior level in an IT transformation / change role with emphasis on alignment with business requirements Experience of having worked in a IT Services role in a number of sectors Experience of working strategically across the business and defining and implementing IT strategies Track record of successfully managing change and/or of implementing innovative solutions Experience of implementing and maintaining systems and data integrity with user-friendly business information reporting Knowledge and experience of Lean or Systems thinking approach to organisational management Practical experience of restructuring, resourcing and running a customer focused IT service with an emphasis on continuous improvement Demonstrates a wide hands on knowledge of systems and software with the ability to learn, and develop new systems and applications Experience of aligning resources and activities to achieve strategic aims Proven project management and contract management skills Understanding of the importance of business information with the ability to analyse and interpret IT data Coastal Housing Group (2015) Page 8 of 10

9 Assessed at Interview Assessed on Application Desirable Essential Head of IT Services Person Specification Experience and understanding of the management and monitoring of complex budgets Proven ability to lead, motivate and develop a successful IT team Experience of working effectively with board and committee members Excellent awareness of the wider environment IT challenges and trends Understanding and experience of housing and its current market Track record of working with professional, collaborative networks Skills & Abilities Strong leadership, interpersonal and motivational skills High level written, numerical and verbal communication skills Ambition and drive, with a career history that demonstrates the desire to develop, improve and progress Sense of diplomacy with sound political awareness and sensitivity Ability to network and build positive working relationships and partnerships with a wide range of stakeholders Communicates clearly and with influence, including complex issues Driven to achieve results with high standards and expectations of service delivery Ability to write and present meaningful reports to management team and Board Personal Qualities Entrepreneurial mindset with drive to improve services and performance Able to build a culture of structured effective communication by setting an open, consistent and constructive style Able to successfully influence a broad spectrum of people Coastal Housing Group (2015) Page 9 of 10

10 Assessed at Interview Assessed on Application Desirable Essential Head of IT Services Person Specification Able to build a culture of strong commercial awareness and continuously strive for cost effectiveness whilst delivering strategic objectives Successfully build a culture of team working which creates and maintains an environment that encourages collaboration, liaison and networking within and across teams Excellent communication, presentation, negotiation, analytical and influencing skills Professional, credible, inspiring and approachable with outstanding interpersonal skills Excellent people skills with a sense of humour, and the ability to adapt to a diverse range of situations and people Self aware and committed to own continuous development as well as that of the team Resilient and focused Commitment to the values, aims and objectives of Coastal Full Driving Licence and access to a vehicle Flexibility & Commitment Commitment to attending evening and weekend meetings and events as required, and to travel with occasional overnight stays Willingness to contribute to and be actively involved in any tenant involvement/community activities and corporate events Coastal Housing Group (2015) 10 Page 10 of