THE ROLE AND IMPACT OF INFORMATION TECHNOLOGY TOWARDS THE UNEMPLOYMENT RATE OF HUMAN RESOURCE MANAGEMENT

Transcription

1 THE ROLE AND IMPACT OF INFORMATION TECHNOLOGY TOWARDS THE UNEMPLOYMENT RATE OF HUMAN RESOURCE MANAGEMENT MUNITA TAN PB12037 BACHELOR OF PROJECT MANAGEMENT WITH HONOURS UNIVERSITI MALAYSIA PAHANG

2 THE ROLE AND IMPACT OF INFORMATION TECHNOLOGY TOWARDS THE UNEMPLOYMENT RATE OF HUMAN RESOURCE MANAGEMENT MUNITA TAN Report submitted in partial fulfillment of the requirement for the award of the degree of Bachelor Degree in Project Management with Honors Faculty of Industrial Management UNIVERSITI MALAYSIA PAHANG DECEMBER 2015

3 ii SUPERVISOR S DECLARATION I hereby declare that I have checked this thesis and in my opinion, this thesis is adequate in term of scope and quality for the award of the degree of Bachelor of Project Management. Signature : Name of Supervisor : MADAM ZARITH SUFIA BINTI AZLAN Position : LECTURER Date :

4 iii STUDENT S DECLARATION I hereby declare that the work in this thesis is my own except for quotations and summaries which have been duly acknowledged. The thesis has not been accepted for any degree and is not concurrently submitted for award of other degree. Signature : Name ID Number : MUNITA TAN : PB12037 Date :

5 viii TABLE OF CONTENTS SUPERVISOR S DECLARATION STUDENT S DECLARATION DEDICATION ACKNOWLEDGEMENT ABSTRACT ABSTRAK TABLE OF CONTENTS LIST OF TABLES LIST OF FIGURES Page ii iii iv v vi vii viii xi xii CHAPTER 1 INTRODUCTION 1.1 Introduction Problem Background Problem Statement Research Objectives Research Questions Research Hypothesis Scope Significant of Study Operational Definition Expected Result 6 CHAPTER 2 LITERATURE REVIEW 2.1 Introduction Information Technology The Evolution of Information Technology Types of Information Technology Data Warehouse Enterprise Resource Planning Enterprise System 12

6 ix Expert System Search Engines Geographic Information System Global Information System Office Automation Roles of Information Technology Advantage of IT Disadvantage of IT Impact of Information Technology Business Model, Commerce and Market Structure Workplace and Labor Market Education Private Life and Society Definition to Employment Rate Types of Unemployment Impact of IT on Unemployment Rate Review of Research Methodology of Similar Research Theoretical Framework Conclusion 26 CHAPTER 3 RESEARCH METHODOLOGY 3.1 Introduction Research Design Population Sampling Data Collection Design of Questionnaire Data Analysis Conclusion 33 CHAPTER 4 RESULTS AND DISCUSSIONS 4.1 Introduction Pilot Test Reliability Analysis for Pilot Test Normality Test for Pilot Test 37

7 x 4.3 Response Rate Demographic Analysis Mean Test Normality Test Correlation between Role and Impact of IT towards the Unemployment Rate of Human Resource Conclusions 52 Chapter 5 CONCLUSION AND RECOMMENDATIONS 5.1 Introduction Discussion Limitations of Research Recommendations for Future Research Conclusions 56 REFERENCES 57 APPENDIX Questionnaires 60 Gantt Chart for Final Year Project 1 64 Gantt Chart for Final Year Project 2 65

8 xi LIST OF TABLES Table No. Title Page 2.1 Review of research methodology of similar research Table of determining sample size from a given population Reliability of role of information technology for pilot test Reliability of the impact of IT on unemployment rate Normality test on the role of information technology Normality test on the impact of IT on the unemployment rate Demographic analysis of age Demographic analysis of gender Demographic analysis of highest level of education Demographic analysis of current position Demographic analysis of respondent working experience in IT industry (years) Statistical analysis of demographic data Mean test and ranking for role of information technology Normality test on the role of information technology Normality test on the impact of IT on the unemployment rate Rule of thumb for interpreting the size of a correlation coefficient Correlation between communication and unemployment rate Correlation between inventory management and unemployment rate Correlation between data management and unemployment rate Correlation between management information system and unemployment rate Correlation between customer relationship management and unemployment rate 51

9 xii LIST OF FIGURES Figure No. Title Page 2.1 Types of information technology The role of information technology Theoretical framework of role and impact of IT towards the unemployment rate of human resource Research design framework Data collection framework 31