REB Strategic Plan July 1, 2014-June 30, 2017 Summary Scoreboard. Year 2 / QTR 4 Progress July 1, 2015 June 30, 2016.

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1 REB Strategic Plan July 1, 2014-June 30, 2017 Summary Scoreboard Year 2 / QTR 4 Progress July 1, 2015 June 30, 2016 KPI Metric Key: KPI Metric Trend between Quarters: 1. Changing = Moved from one Level to Next 2. Improving = Expanded Partially Implemented 3. Continuing = No Major Change in KPI Metric

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3 REB Strategic Plan July 1, 2014-June 30, 2017 Summary Scoreboard Year 2, QTR 4 Progress Strategic Priority ONE Key Performance Indicators (KPIs) Be the Leading Source of Regional Labor Market Information and Innovative Ideas for Advancing Workforce Development (1) (2) (2) TWO Improve Education and Employability Skills of Adults for Quality Careers THREE (1) (6) (1) Develop 21st Century Youth Education and Employability Skills for Quality Careers (2) (4) (1) FOUR Be the Leading Advocate, Planner and Convener to Promote and Fund Regional Workforce Development (0) (3) (1) Total YR2/ Qtr4 (4) (15) (5) YR1 Qtr4 (4) (18) (1)

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5 Strategic Priority 1 Be the Leading Source of Regional Labor Market Information and Innovative Ideas for Advancing Workforce Development Goal/Strategy 1. During all Plan years, the REB will identify key workforce development indicators from multiple data channels, analyze workforce data and trends, formulate projections and recommendations, and disseminate reports to a broad network of regional partners and collaborators. 1. CHANGING Labor Market Data Produced 2016 Workforce Development and Technology Adoption Report which articulated findings and recommendations on the state of regional advanced manufacturing sector wsith comparison analysis to results form 2012 and 2014 surveys. Produced Strategic Plan for the Connected Learning in Afterschool Learning and Summer Partnership (CLASP) formerly known as the Hasbro Summer Learning Initiative. Developed and disseminated a Survey on Direct Care workers in the Allied Health industry. Findings and recommendations will be prepared in a report to be produced in FY 2017-Q-2. Produced a chronological a summary of the ten (10) year accomplishments and initiatives of the Healthcare Workforce Partnership of Western Massachusetts. Contracted by the City of Springfield to prepare a Labor Force Survey and Demand Analysis. Report completed on June 30, 2016 and sent to City for final review prior to publishing in July In Year 2, the REB will implement and manage a web-based portal of workforce related labor market information and workforce development research reports, promising practices and innovative programs. REB continues to use data on new Regional Labor Market Information section on REBHC website to provide labor market information to a broad range of customers. REB continues to post reports cited above to the REBHC website in appropriate locations. REB continues to provide guidance to Career Center staff on effective use of data dashboards contained on REB Regional Labor Market Information web link. 1. During all Plan years, the REB will use a Data Driven Decision Making (D M) process to prioritize resource allocation for workforce development programs deployment and One Stop Career Center services. Resource Alignment REB s WIOA Training Contract Database is fully operational and is providing data driven financial analytics that is assisting REB team in projecting future resource allocations and contract expenditure trends.

6 Goal/Strategy 1. In Year 2, the REB will design and implement one (1) innovative practice/program that will improve the workforce development delivery system, and will prepare summary reports that document the innovation process. 3. CONTINUING The REB continues to develop innovative approaches to improve the regional workforce development delivery system but does not feel that we have implemented and documented a true innovation process that would warrant trending to the Partially Implemented metric. Innovation Practices and Services 2. In Year 2, the REB will facilitate and manage the scale-up of one (1) innovative practice, program or service that will improve the workforce development system for businesses and system users. 2.IMPROVING REB has been selected by the MA EOLWD-Division of Career Services to coordinate the implementation of two new State-wide workforce development programs, Talent Connect and Workforce Training Fund (WTF) On-the-Job Training program. This selection is a direct result of the REB s successful management of the On- the-job Driven National Emergency Grant (JD NEG) program. REB continues as the partial state-wide operational and fiscal management of four (4) year Massachusetts American Apprenticeship program

7 Strategic Priority 2 Improve Education and Employability Skills of Adults for Quality Careers Goal/ Strategy 1. During all Plan years, the REB will assist the One Stop Career Centers in identifying and adopting new assessment tools that are aligned with required business and industry competencies and result in more comprehensive career plan development for OSCC customers. Workplace Readiness Standards REB internal staff, One Stop Committee, and Career Center Strategic Planning Group continue discussions on most effective methods to serve business and respond to needs of job seekers. Reviewing State designed Customer Flow and Business Flow protocols for possible adaption to activities at two REB. OSCC s have submitted their Career Ready 101 Years 2 and 3 Implementation Plan to EOLWD- DCS. Anticipate procurement process for One Stop Career Center Operators to be finalized in FY 2017-Q The REB will work with the literacy providers and their business partners to align resources and program operational schedules that will increase the service delivery capacity in Hampden County by the end of Year CONTINUING Program Capacity Building Selected activity occurred in Q-4, however the REB does not feel that level of activity warrants trending to the Partially Implemented metric. 2. In Year 2,the REB will facilitate the partnering of two (2) business and industry literacy champions with each DESE funded Adult Career Pathways program to enhance curriculum contextualization and create a range of work- based learning opportunities for program learners. 3. CONTINUING REB continued internal planning to identify business and industry representatives for the ACP programs who are ready to implement/accelerate business engagement in their programming.

8 Goal/ Strategy 3. During all Plan years, the REB will be the focal point for codifying and disseminating innovative programs, practices and service delivery models that enhance the employability of adults for quality career pathways. Program Capacity Building (cont d) REB has begun implementing the Apprenticeship job creation model with selected business in Hampden and Worcester Counties. Apprentice program has begun at Tri-State Trucking. The REB, working with the State, has developed new, innovative Work Process and Related Technical Instruction (RTI) in CNC Machine Operator which has been approved by the MA Division of Apprentice Standards. In Year 2, the REB will facilitate the implementation of an integrated sector-based career pathways framework that will advance adults along an integrated career continuum with multiple program options, expanded transition to work-based learning opportunities, flexible points of entry and exit, and reinforced by a coordinated case management system of services and supports that enhance positive program and career pathway outcomes. 3. CONTINUING Adult Sector Based Career Pathways No substantial progress in Q-4. During Plan years 1 and 2, the REB will identify two (2) innovative adult education/training practices/programs and will provide assistance/ and or resources to support implementation and evaluation. REB has begun implementing the Apprenticeship job creation model with selected business in Hampden and Worcester Counties. The REB, working with the State, has developed new, innovative Work Process and Related Technical Instruction (RTI) in CNC Machine Operator which has been approved by the MA Division of Apprentice Standards.

9 Goal/ Strategy 1. During all Plan years, the REB will provide information, data, and research based practices to the One Stop Career Centers that will strengthen their capacity to provide a comprehensive array of workforce related services to business and industry. Career Center Capacity Enhancement The Career Centers Strategy Group and the One Stop Career Center Committee continue to provide the two career centers with data driven business guidance. REB re-contracted the regions two OSCC for FY 2017, and continue discussions with the OSCC s on the development of State-aligned Customer Flow and Business Flow protocols to enhance services to business and job seekers. 2. In Year 2, the REB will continue to conduct quarterly meetings of the One Stop Career Center directors, their Board chairs, REB One Stop Career Center Committee Chair, and a REB Vice President with heightened focus on operational strategies that support enhanced employer services and that assist job seekers. 1- CHANGING Quarterly meeting conducted on June 3, Career Centers Strategy Group continues discussions on most effective methods to serve business and respond to needs of job seekers. Career Centers Strategy Group reviewing State designed Customer Flow and Business Flow protocols for possible adaption to activities at the two centers.

10 Goal/Strategy Strategic Priority 3 Develop 21 st Century Youth Education and Employability Skills for Quality Careers 1. In Year 2, the REB will develop a common cross-sector career pathways framework that will advance youth along an integrated K-16 career pathway continuum with multiple program options, expanded work-based learning opportunities, and reinforced by a coordinated case management system of services and supports that enhance positive program outcomes. 3. CONTINUING This KPI is closely connected to the work being conducted in Strategic Priority 2- Adult Sector Based Career Pathway. Selected activity occurred in Q-4; however REB does not feel that level of activity warrants trending to the Partially Implemented metric. Full implementation of WIOA will help move this forward. 2. During all Plan years, the REB will allocate funding to in-school and out of school programs that provide youth with expanded work-based programming, academic interventions, and support systems and networks that improve the graduation rate and result in successful transition to post-secondary education and/or career employment. Employability Development Pathways and Systems WIOA ISY and OSY programs for FY 16 moving forward as planned. Program outcome metrics on target with operational plan. WIOA ISY and OSY procurement process for new two year cycle completed in Q-4. Two new Out-of School (OSY) operators selected for FY During all Plan years, the REB will act as the intermediary to accelerate the design and implementation of sector-based career pathway programs that intentionally link secondary education, post-secondary education, and employers in career pathways with currency in the labor market. REB Pathway to Prosperity Program (WSHS-STCC) receives complementary review on program audit by Regional U.S. DOL. REB conducted a Healthcare Career Awareness Forum on June 7, 2016 for 31 regional guidance counselors to educate them on educational and career opportunities in the allied health industry. Pathways to Prosperity-Allied Health program (HCC-CCHS) finalized full Gr course and credit granting matrix. Holyoke Public Schools Receiver has adopted a recommendation from the Secondary School Redesign team to develop new pathway programs modeled after the Pathways to Prosperity- Allied Health program (HCC-CCHS). Putnam Academy continuing to investigate adoption of in-school Signaling Success employability development program for incoming th grade students.

11 Goal/Strategy In Year 2, the REB will facilitate initiatives and interventions that will result in increased coordination and alignment between agencies serving out-of- school youth and the One Stop Career Centers to ensure that youth successfully transition to the next level in their career pathway. 3. CONTINUING Comment The REB continues to engage in episodic discussion on initiatives that will result in increased coordination and alignment between agencies serving out-of- school youth and the One Stop Career Centers, but does not feel that we have made sufficient progress to warrant trending to the Partially Implemented metric. Full implementation of WIOA will help move this forward. Youth Service Delivery Capacity Building and Alignment In Year 2, the REB will continue to work with existing community based partnerships to deepen and broaden the scope of its school time and out-of-school time programs and services to elementary age students. 1.CHANGING REB HSLI program continues its work with school time and community-based, out-ofschool time programs in the Region. Produced Strategic Plan for the Connected Learning in Afterschool Learning and Summer Partnership (CLASP) formerly known as the Hasbro Summer Learning Initiative. REB awarded $60,000 by the Davis Foundation to operate CLASP program in summer CLASP, in partnership with Westfield Public Schools, awarded $60,000 for a new two year after school career/educational program focused on middle school students from Westfield Public Schools. HSLI 2015 Literacy Evaluation (Rosinski-2015) concluded that the HSLI achieved its goal of maintaining student reading performance and proficiency over the 2015 summer months.

12 Goal/Strategy 1. In Year 2, the REB will work with each REB funded out-of-school youth agency to assist in expanding work- based learning and employability readiness supports and services for participating youth. 3. CONTINUING Employer Engagement REB continues to direct and resource agencies engaged in work with out-of-school youth. Program outcome metrics on target with operational plan. 2. In Year 2, begin to implement strategic priority to Develop workplace readiness training geared towards employers and supervisors of youth with youth provider partners and with business input. Additional collaborative work ensued on-line via Google Drive. Draft of Employer Supervisor Guide shared with REB Youth Council on June 21, 2016 for feedback. Will complete in Yr3.

13 Strategic Priority 4 Be the Leading Advocate, Planner and Convener to Promote and Fund Regional Workforce Development Goal/Strategy 1. During all Plan years, the REB will inform key stakeholders on issues that impact the workforce development eco-system and create opportunities for accelerating regional partnership development and deployment and improving workforce development program alignment and expansion. Communicating the REB s Mission REB sponsored and presented at the May 4, 2016 Springfield Regional Chamber May breakfast on the Regions Creative Economy. REB acknowledged by the STCC Foundation at its April 14, 2016 annual event with the Dedication to Community award. REB President chairing a section of a State-wide MA DESE initiative focused on career pathways for all students. REB acknowledged by the Holyoke Innovation District for its work in Advanced Manufacturing during REB President continues to Co-chair Holyoke Employers Forum with HCC President. REB President presents at several planned, agenda meetings on work of REB and its partners. 2. In Year 2, the REB will meet with local mayors, other locally elected officials, and the local State legislative delegation to discuss workforce development issues and opportunities that impact job creation and regional economic development and expansion in Hampden County. REB continues general operational interaction with staff of local state legislators on State budget related line items and issues that impact the REB.

14 Goal/Strategy 1. During all Plan years, the REB will work with the economic development entities and educational institutions in Hampden County to align their strategic goals with specific strategic priorities contained in the REB s Strategic Plan. Align Regional Workforce and Economic Development Strategic Goals Comments REB with twelve (12) Core Partner, including the the EDC as the lead agency, was chosen by the Federal Reserve Bank of Boston to receive a three year Working Cities Challenge grant. 1. During all Plan years, the REB will develop and implement a Funding Strategy that is aligned with its Mission that will result in an 8% annual increase in new revenue derived from new and/or additional public and private funding sources. 1. CHANGING Secure Public and Private Funding REB awarded $60,000 grant for CLASP from the Davis Foundation. REB awarded $60,000 grant for United Way to conduct two year program in collaboration with Westfield Public Schools. REB awarded grant from City of Springfield for $124,833 for the Job Creation/Technology Training Program REB awarded $9,999 from City of Springfield as part of the City s Community Compact Grant to conduct labor market analysis for the City. REB in final stages of contracting with MA EOLWD on two new State-wide workforce development programs, Talent Connect and Workforce Training Fund (WTF) On-the-Job Training program.