SUPERVISORY ATTITUDES AND BEHAVIOR IN RELATION TO ATTITUDES OF EMPLOYEES TOWARD INCENTIVE SYSTEM

Transcription

1 SUPERVISORY ATTITUDES AND BEHAVIOR IN RELATION TO ATTITUDES OF EMPLOYEES TOWARD INCENTIVE SYSTEM

2 Pag* 2 V////////A /////////A "When a job is being timed, what does your line foreman do? H ATTITUDE TOWAKD INCENTIVE SYSTEM No. of He asks the men for their h7% ideas about the job He talks over with the time study men h5% anything he thinks is not right about the standard H tries to get proper allowances for the men He tells the men beforehand that the h2% time study men are coining in He checks over the labor standard sheet He helps set up the job for timing He times the job himself along with the time study men k\$ kof> He times the job himself after it has 33? been timed by the time study men He leaves it all up to the time 27% study men \ 53* 152 V//////////>//////////////A 55* /////////////////////////// % 387 ////////////////////////////I % 581 /////////////////////////////! ////////////////////////////A V////////////////////////////A Y % 78 ////////////////////////////////A V//////////////////////////////////7 73* 261 //////////////////////////////////// h39 T i 59% 356 /////////////'///7//7/7/7////A % 112 h5l

3 Page 3 [////////> "How good is your line foreman at explaining things about the Time Study and at Maytag?" Nbo of He's very good at explaining 56% these things ]///////////////////// 157 He's good at explaining $3% these things jmuimummnnh Vf/iu/iiiiiii/nii/i/, ui% 253 He's just fair at explaining ho% these things ViinUiUIIIII!)!!!!}}!!)!!)^ 6o% V////////////////////////////I He*s not too good at explaining 21% these things \liiimm/i/iiniiuinniiiiniiiiiii tii!iimiiiwiiiiii//miii/n/ii//i, 19% 157 He doesn't try to explain these things viiiiii/imiiu/iiiiii/iiuiimimh 16% 157 V////////////////////////////////////I

4 Page U yi/(iii/\ ' When job standards get changed in your work group, how is your line foreman at explaining the reasons for the changes?" ~ Nbc of He"s very good He 9 s good at this at.this He c s just fair at this He s not too good at this He doesn*t try to explain the reasons for changes 51* h9% 36? 22? 2h% f Timuummmimih ue% V/////////////////////A \/i//iiiin ii ii 11 n II II ih 51% ///////////////////////// i/ii////u//iu///u/!i////u/\ 6h% 339 iiuuumuiiiiimuumniiiiima m 153 V/Ullt/ll/flllllllllUUIIIIII/lllllfi V///////////////////////////////////JA yiiiii/i/it/iiiiiifiiiiiiiiii/iiiiitii U

5 , lutuhk "When job standards get changed in your work group, does your line foreman let you know about the changes beforeeand?' 1 Noo of He always lets us know beforehand 57% /////////////////////! 23U He usually beforehand lets us know k% 358 /////////////////////////I He sometimes lets us know beforehand He usually does not let us know beforehand 3W vmminm/itmiiim/miiih 66% 288 V///////////////////////////////& 23* vimiiiiijliiiimmiiiuiiumiiih m 136 v////////////////////////////////////, He never lets us know beforehand 98

6 Page t////////yj "When men have complained to your line foreman about the labor standard on their job, how has your line foreman usually felt about the standard?" Noo of He haa always agreed with th«men that the standard should be 35? changed 97 He has usually agreed with the men that the standard should be changed iif% i////////////////////////a He has usually felt that the standard is all right the way 37? it is f//////////////////////////////i 63% U30 He has always felt that the standard is all right the way it is 27? c :nii!!)ii l nn)unuiiiuiiiik 13% in y//////////////////////////////////\

7 yjtttttth yfff ML imia "If your line foreman thought that the labor standard on a job was too tight, would he try to do something about it?" Noo of He'd try very hard to do something about it 55* V77777/ /77777i h5% V///////////////////M 230 He'd try fairly hard to do something about it He'd try a little to do something about it He wouldn't try very much to do anything about it 50* plllllttfftlllflllinilh 50% V///////////////////////A 288 ia% % 309 V////////////////////////7//A 28* ?2* 188 V/////////////7////////////////////A He wouldn't try at all to do 12* I V it!)I III 1711)K 88* 126 anything about it I II11II11I I,

8 Page 8 fiimfh "If your line foreman thought that the labor standard "on a job was too tight and he tried to get it changed, how much could he do about it?" too of He could do a great deal about it U5* V/////////////////////////A 55% yi/iim/niiiin////i/i/i\ 190 He could do quite a lot about it 5o% V/////////////////////7/A 50% 215 W//////////////////////A He could do something about it hl% Y/////////////////////J//A 53% 381* V////////////////////////I He could not do very much about it He could do nothing at all about it 30* viiiimnitmiiumiimiiimii 10% 272 ii/u/ii/iu/i/ini/ii////in//i//i 15% yum/niwiimiiinmmmnmmih m 81 '////////////////////////////////////////j

9 Page 9 V////////A ////////// "If your line foreman sees that a man is not sticking to the job method described in the labor standard sheet, what doe6 he do about it?" ATTITUDE TOWARD INCETTTIVE SYSTEM Noo of Case 8 He doesn*t do anything about it Z9% vininniiininwmnmmmk 71* 99 t//mt//titiff///i/i{i/fffu/{fffi He doesn't do anything about it, as ho% long as the man isn't hurting himself, the machine, or the quality of his work He always tries to get the man to UZ% stick to the method described in the labor standard sheet V////////////////////////////A 60* ////////////////////////////// V///////////////////////////A 58* 52U ////////////////////////////A

10 Page 10 V////////A ////////// "Suppose a man under your line foreman is able to hit a very high level of productivity because he has figured out an "easier method for doing his job 0 As far as you know, how would your line foreman feel No 0 of about it?" Hy line-foreman would feel that the U3$ man' s labor standard should not be changed My line foreman would feel that the 1$% man's labor standard.should be changed but he should also be paid for the idea under the Employee Idea Plan Ify line foreman would feel that the 2i$ "man's labor standard should be changed - he doesn't think a man should make more money for less effort umi/miumiiihu/iih 57* 33U //////////////////////////// //////////////////////////// 57* 128 //////////////////////////// immmimim/iinmmmm/n V//////////////////////////////////// 76* 196

11 Page 11 UJTTTTTTt f///////// "If you were dissatisfied with the labor standard on your job, what would be the first thing you would do about it?" No e of I'd talk to my department 51? head about it \iimiiiiiiiiiiiiiiiiii) k9% 76 I'd talk to my line foreman 50? about it /////////////////////////( U21 I'd talk to my line 36? steward about it piuinmnmnimnuumh 6h% 393 I'd talk to the head steward in my department about it 26% ynitniiniwiinnwi/wwiwh 7h% 156 /////////////////////////////////////

12 Page 12 Incentive 1 System /71 ////////// "In doing his job can a line foreman usually satisfy both the company and the men, or must he take sides?" Noo of Can always satisfy both 76? Can usually satisfy both $7? Usually has to take sides 33? Always has to take sides 13? ] 2h% Ul/lHlflll JJ T77\ ki% V/77//////77////7777/A ] W V7//777///7//////////7/7///7///7/A m //77/////////7/////7///7///777//7/7/77//7//A

13 Page 13 /////////A Ulllllllh ff What usually happens when a man makes a complaint about something? 1 * Noo of Almost always taken care of 79% Usually taken care of 70% Sometimes k7% Often not taken care of 21? Hardly ever taken care of 19% i * 7///7///A * 7////777/777/A Y t S3* V7/77/77/77//////////////A viiiniiiiiiiiiiiiiiimiiimiiiiiiiiik 79* \{ll//lllllll/ll!llll/l/llllll/lf!hlll t VllllllIllHIIIIIIIIIIIIHlHlllltllllllK 81* ]///l7////7f////ll///7/7/f//l7l7l/l7l//7/\ ll»2

14 Page lij V'////////A ]/////////j "How much do top- management people really about the workers at Maytag?" care Noc of They care a lot 75? They care a little 52? They don't really care at tj.1 19? iinmiiuih i/nfi/iii/th iimimminimmih f//////////////////////a iiiiii/iinii/iiiniiiniiiimiiiii/iiii U08 ///////////////////////////////////////// 266 1*57 "How much does your line foreman really care about the people in his work group?" No 0 of He cares a lot 60? He cares a little 1*2? He doesn't really care at all 23? hot Y//7/7/////7/////7/A Y \ 58* V////7////7/7///////7///77//A \Jll71HllllllimillllllHlllll7lIllllh 77* V/////7//77//7///7/77//7////7//777//7/I

15 \nnmiih "How much do top union officers really care about the workers at Maytag?" 1 No=> of They care a lot $0% They care a little hp% They don't really care at all J2% viimmmmmiiimi *>* ///////////////////////// \iiiiiimniiniimiimiiuh W///////////////////////////A 805 1*17 iiimiuiiiiimmmmmmiii m 101 /////////////////////////////////a "How much does your line steward really about the people in his work group?" care No= of He cares a lot h,6% He cares a little 1*8? He doesn't really care at all 36? 'iimmmmuuiimiih '/i/nnffii/i/iiii/iiu/ih u/ummiuniumuu ////////////////////////// ummmuiimmum/miia l/ll/l/llllllll!ll/iiiui/l/ll/lh 866 1*06 126

16 ATTITUDES AND BEHAVIOR OF TIME STUDY MSN IN RELATION TO ATTITUDES OF EMPLOYEES TOWARD INCENTIVE SYSTEM

17 Page 17 Dissatisfied' with V////////A V////////J "If the time study men have checked your standard when you have not asked for it, how did they go about it?" N0 3 of Canes They explained to me their reasons $0% for checking my standard They asked me for my ideas about U3? the labor standard They told me beforehand they were 37? going to check my standard They talked to my line foreman 26? about the labor standard They checked my standard without even 26? telling me about it j/////////////////////////] 50% '///////////////////////A V ///////////////////////////7\ 51% 23 ///////////////////////////A Y/////////////////////////////A 63* 125 V/-7//////////////////////////A viiiiimimiumimmiimuma ih% 193 V///////////////////////////////////A y 1 ////////////////////////////////////] 259 ih% V///////////////////////////////////A 105

18 Page 18 nmniih 'A, r In timing jobs, what do the time study men try to do?" No. of Satisfy top management 38? Set a fair standard for the job 8U? Satisfy the men 82? V/////////////////////////////A 11*1*8 62* illllllflll/llllllllllllllllllh i/lflua Vlllllllh 18* V/////M

19 Page IS //////////< "How do the time study men feel about most labor standards?" No, of Too tight 39% About right $1% Should be tighter 18? V////////////////////////////A 13 6i% V////////////////////////////A YT W% '//////////////////////// W//////////////////////////////////////A '//////////////////////////////////////// 205

20 Page 20 _ I////////// ]////////// n How good a job do you feel the time study men do when they "effort rate" a man on a job?" ATTITUDE TOWARD INGEHTIVE SYSTEM No 0 of They usually or always do a good job of effort-rating Sometimes they do a good job, sometimes they don't They usually don't do, or never do a good job of effort-rating m 21% ////////// V//////////////////////////A 56% 503 I//////////////////////////I / /777/7/777/77/ /] 1U1 362 ///////////////////////////////////////////A

21 Page 21 U V//////// "Have the time study men ever come in and checked your labor standard without your asking for it?" No of No U8? Yes, once U? Yes, twice. 31? Yes, three or more times 20? V////////////////////////A 55852* viiiiiuiiiiiiiiiiiimmuii 59* V//////////////////////////// ////////////////////////////////A 91 69* ///////////////////////////////// V//////////////////////////////////////A 197 //////////////////////////////////////// 28U so

22 Page 22 _ VIIIMill ////////// "Have the time study men ever changed the labor standard on your job without your asking for it?" No 0 of No k&% Yes, once 31% Yes, twice 2k% Yes, three times or more 19% vimuiiiiiiniiinimih 52% 66h tlllf/l/lllllll/l/ll/l/hh 7////////////////////////////////A % W///////////////////////////////A y/i/ii/////i/////ii//ii/i/ii/////iiii\ \>//////////////////////////////////////A * '//////////////////////////////////////A 81;

23 ADDITIONAL FACTORS IN RELATION TO ATTITUDES OF EMPLDIESS TOWARD INCENTIVE SYSTEM

24 Page 2k V////////A Vffffff/fh "In the past year or so? have standards been changed in your department for any of the following reasons?" No c of Worker on a job hits a low 36? level of productivity Worker turns in an idea under 37? the Employee Idea Plan Changes in materials 37? Changes in machines and equipment 36? Worker turns in a grievance about 35? the labor standard on his job Changes the time study men make 30? on job methods Time study men find worker using 27? a different job method Worker on a job hits a high level 27? of productivity Line foreman finds workers using 25? a different job method W////////////////////////////A i/*5 62% '////////////////////////////// V/////////////////////////////A % V/////////////////////////////J V/////////////////////////////A U62' 63* //////////////////////////////A {///////////////////////////////A 1*98 6U* ///////////////////////////////A V//////////////////////////////A 65* ]//////////////////////////////// ynnumni/iinuhwiimimk io% f/////////////////////////////////a V///////////////////////////////////] * V//////////////////////////////7///A 1* *11 7//////////////////////////////////A 73* ///////////////////////////////////A V///////////////////////////////////A 75* 186 <////////////////////////////////////

25 Page 25 Incentive system imrrm in/nut "In the past year or so, have there been any changes on your job because of changes in materials, tools, or equipment?" Noo of No changes 50? 502 One or two changes 36? U55 Many changes 21? 156

26 Page 26 (////////> ////////) "In the past year or so, have there been any changes on your job because of changes in material's," tools or equipment? (If yes:) If the change meant some change in the way you do your work, did you have any say in deciding how the changes might be made?" Noo of I had quite a lot of say I had some say I didn't have much say I had no say at all kq% 28% 26% V////////////////////////// 57* vniinmimiunmmh 52* \i////i/iii/iu/imi!iii\ V/Y///////////////////////////////M % i//////////////////////////////////a /////////////////////////////////////

27 4 Page 27 WW* "Have any of the following things been holding you up in your job?" Noo of Trouble with machines or 37? equipment People not getting materials 37? or parts to me fast enough v//ii//i//ii//i/i///////iu/m I. imiuummnmimmiix 63* iiui/i/ni/ifiui/i/i/ii/iuk 63* U Other people in my group not 35? doing their share tnimmmimimmmtiih /////////////////////////////// w 68 Poor materials or 33? parts 67* 538 \l/ll!ll////lfl///iii//l////ll/lll My foreman not planning 22? the work well i/////iiii///iiil//ii/iii/i/imiii/iii 97 Trouble getting tools or 18? having tools fixed iuiiiiniiinuiiii/iiiiiniiiiiiiini\ 82* 137 ////////////////////////////////////////

28 Page 28 W///////A V////////A "As far as you know, is the labor standard on a job ever changed because a man hits a high level of productivity? 11 No«of No 75? lea 38? , 25? V////////////A 5ii ? 1319 V//////////////////////////////A "Why do you think this sometimes happens?" NOc of Other people told me it happens U3? It happened to other people I know 3k% My line steward told me it happens 33? ify line foreman told me it happens 33? It happened to me 25? iiinniiiiiniiifiin/mm ///u/iiii/iifui/n/nu/in mmmimmmmmmum ii/ii/iii/miii/iiiiiiiimiim 'immmimmmmimiinn 61% 163 '///////////////////////////////// vniimminmiimiiimiiii/i v/ii/ii/wiiu/iniiii/iii/ii/m 51% 66% 61% 1(38 &5k V///////////////////////////////////I

29 r Page 29 "If a man hits a very high level of productivity because he has figured out an easier job method, dp you think his standard should be changed?" ////////// tfumtti Noo of Yes Yes, but he should also be paid under the Employes 1 Idea Plan No 6U? 61? uiimiiiminih 36% 61 i/iiniiiiifiiiiih y/mu/n/if/mi/h 39% w»o (iii/i///f/i/iiiinh imiimmiuimniimih 1375 ll/lllll(/llllllll/////!/llh "If a man hits a hi( i level of productivity because he has a liiose standard, do you think hi3 standard should be changed?" 1 ATTITUDE TOWARD INCENTIVE SYSTQI Noo of Yes> No 55? \Z//////////////////////7i u5? W/////////////////////A ]/iimnuniiiiimi!iiinih 58? /////////////////////////////i 77? IOI48

30 Page 30 "V/hat does the company feel should be done if a man hits a very high level of productivity because he has figured out an easier method?"" yinnuih mi/u//k No. of Company feelst Standard should not be changed 62% Standard should be changed but 62% &tan should be paid under EIP Standard should be changed 3h% )7, 38* //////////////////A / 38* VI//I/1//////////// , 66* V///////III///II///III//I///I1//A t 966 ;t What does the union feel should be done if a man hits a very high level of productivity because he has figured out an easier method?" Union feels: Nc«of Standard should not be changed $6% Standard should be changed but h9% man should be paid under KIP Standard should be changed hi? iluiiiiiiillllllllllh v////ii/n//i//n/iih 11/IIIIIIUI l/lllllll/lh Illl/UlllllllllU/ll/llh % 821 V////////////////////////////I 72

31 frge 31 }//////////j y////////}{ "AH in ajjlp, what do you think of Maytag aa a place to work? 01 No. of A very good place 82? Good place, but some things. 66? should be changed Fairly good, but quite a few 111? changes needed All right, but many changes 23? needed Not very good lu? I m ///////A ih% 77/7///7//77///A Y i 59* V/////////////////7///////////\ n% 7/7////7//7////777///7/77/////////7// '7///777////////7////77//I///////////7//7IA 55 W '/////////////////////////////////////////A