33 rd Annual Session October 13-18, Dallas, Texas Cox School of Business/SMU/ Graduate School of Banking

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1 IBAT 33 rd Annual Session October 13-18, 2013 Dallas, Texas Cox School of Business/SMU/ Graduate School of Banking Celebrating 33 Years in Community Banking Strategic Operations: Leadership, Technology, Education Audience: Bank Operations Professionals, Cashiers, Loan Officers, Operations Officers, Chief Financial Officers

2 The Bank Operations Institute (BOI) leads the fi eld in preparing community bankers for banking in the 21st Century. Guided by the industry s top regulators and educators, BOI builds its program around moving operations offi cers from the back room to the boardroom. Here the emphasis is on practical, real-world issues and solutions. BOI takes students through the nuts and bolts of operations to a new level of strategic thinking and presentation. This is a two year program that provides the practical management and leadership techniques necessary for successful community bank operations. The dynamic curriculum is monitored by regulators and bankers and offers strategic insight into both the present and future of banking technology, processes, and project management. Students from a multi-state area attend BOI for one week each fall for two years. The program is taught by noted regulators, bankers, educators, and professionals with an emphasis on the practical skills needed for effective and profi table operational management. Presented by the BOI/SMU/IBAT Education Foundation qualifies for 40 hours CPE credits BOI 2013 Advisory Council Regulators Bankers Advisors BOI Gilbert Barker Comptroller of the Currency Charles Cooper Texas Department of Banking Kristie Elmquist FDIC Federal Reserve Bank of Dallas Kevin Monk Alliance Bank Robert Hulsey American National Bank of Texas Patrick Gray TIB-The Independent BankersBank TIB-The Independent BankersBank Louis Ehlinger Texas Heritage Bank Perry Ritchie Compass Bank Randall James Randall S. James & Associates, Inc. Dennis Simmons Southwestern Automated Clearinghouse Association (SWACHA) S. Scott MacDonald Director SMU Brad Olson Olson Research Associates, Inc. Keith Seibold FDIC - Retired Cerfi s Group, Inc. Julie Courtney, CAE, CMP IBAT Education Foundation Mary E. Lange, CAE IBAT Education Foundation

3 Core Curriculum Participants achieve a comprehensive understanding of the community bank operations function and how it contributes to the overall success and profi tability of the bank. Level One Curriculum Includes: Defi ning the different functions and departments within the bank and how they integrate and support one another Banking and technology processes and procedures Regulatory agencies and reporting, purpose and structure Bank performance analysis Risk management concepts/techniques Fraud reduction techniques Controlling non-interest expense Effective internal control and audit procedures issues Human resources management Project management processes Marketing and cross selling measurement tools Payment and collections trends Electronic banking Time management techniques Level Two Curriculum Includes: Managing for high performance banking Bank investment/portfolio management Strategic focus strategies Branching issues Delivery systems and channels Risk management strategies Fraud reduction techniques Human resources strategies Maximizing bank performance Strategic planning/budgeting Bankruptcy and legal topics Bank simulation models

4 Schedule - Level One Sunday October 13 Monday October 14 Tuesday October 15 Wednesday October 16 Thursday October 17 Friday October 18 12:00-1:00pm Check In fast fast fast fast fast 1:00-3:00pm Purpose and Structure of Regulatory Agencies 3:00-3:15pm 3:15-6:15pm Bank Dynamics Brad Olson 7:00-9:00pm Opening Banquet Quarterly Report Cam Leonard Legal Aspects of Deposits Steven Camp 12:30-2:30pm Bank Performance 2:30-2:45pm 2:45-4:45pm Bank Performance 4:45-5:00pm Results Bank Performance Bank Performance 12:30-2:00pm Behavioral Profi le Ruth Riley 2:00-2:15pm 2:15-3:45pm Internal Controls Mario Fuentes 3:45-4:00pm 4:00-5:30pm Regulatory Panel Gilbert Barker Charles Cooper Kristie Elmquist Chris Williston Results 7:00-9:00pm Class Challenges 8:15-10:15am Project Robert Hulsey 10:15-10:30am 10:30-11:30am Corporate Account Takeover Phillip Hinkle 12:30-2:30pm Investment Portfolio Drew Simmons 2:30-2:45pm 2:45-4:15pm HR 101: Best Practices of Interviewing and Hiring Mary White 4:15-4:30pm 4:30-5:30pm Best Practices in HR Louis Ehlinger Results Diane Van Gelder Chris Finnegan Diane Van Gelder Chris Finnegan 12:30-2:00pm HR 102: Retention and Performance Strategies Mary White 2:00-2:15pm 2:15-3:45pm Time 3:45-4:00pm 4:00-5:00pm Intro to Bank Sim 5:00-5:15pm Results 8:15-11:30am Shareholders Meeting 11:30-11:45am 11:45am-1:00pm / Graduation

5 Schedule - Level Two Sunday October 13 Monday October 14 Tuesday October 15 Wednesday October 16 Thursday October 17 Friday October 18 8:00-11:15am Strategic Planning 11:15-11:30am Brad Olson 12:30-1:30pm 1:30-3:00pm 3:00-3:15pm 3:15-5:15pm Asset/Liability Linda Clement 7:00-9:00pm Opening Banquet fast Asset/Liability Brad Olson 12:30-2:00pm Enterprise Risk Dennis Simmons Jeff Multz 2:00-2:15pm 2:15-3:45pm Enterprise Risk Dennis Simmons Jeff Multz 3:45-4:00pm 4:00-5:30pm 5:30-5:45 Results fast Vendor Brad Smith David McCullough 12:30-2:00pm How to Infl uence Legislation Chris Williston 2:00-2:15 2:15-3:45pm 3:45-4:00pm 4:00-5:30pm Regulatory Panel Gilbert Barker Charles Cooper Kristie Elmquist Chris Williston Results 7:00-8:30pm Class Challenges fast Legal Aspects of Operations David Dixon Jacob Clifton 12:30-1:30pm Marketing: How to Win Customers/Infl uence ROI Andy Slipher 1:30-1:45pm 1:45-2:45pm Project Bill Wade 2:45-3:00pm 3:00-4:30pm Project Bill Wade 4:30-5:30pm Results fast Best Practices: Community Bank Training Mary Lange Emerging Trends in the Payments System Paul Elzner & Jennifer Rodgers 12:30-1:30pm Diane Van Gelder Chris Finnegan 1:30-1:45pm 1:45-2:45pm Diane Van Gelder Chris Finnegan 2:45-3:00pm 3:00-4:00pm Professional Edge Mary Lange 4:00-5:30pm Results fast 8:00-11:30am Shareholders Meeting 11:30-11:45am 11:45am-1:00pm / Graduation

6 The BOI Experience Imagine six days spent each year for two years on the lush Southern Methodist University Campus in Dallas. Students gain a thorough understanding of banking operations: from uniform bank performance reports, simulation models, project management experiential modules, investment and interest risk management to new fraud reduction product and tools on the horizon. In short, BOI is the launching pad from which highpotential managers learn what makes the bottom line function so they can measure the effectiveness of their decisions. Ultimately, this powerful school helps lift operations professionals to the upper echelons of banking management in a knowledge-based economy. Classes are held at the Edwin L. Cox School of Business, which Business Week and others consistently rank as one of the nation s top-tier business schools. Allied with the Cox School, you benefi t not only from BOI s reputation, but also from its fi rst-rate facilities and staff, and the reputation of the SW Graduate School of Banking. At BOI, instruction is characterized by small classes, high faculty-student interaction, leadership development, state of the art visual aids, materials and classrooms. The Program Content In a series of informative lectures, case studies and interactive class exercises, you will become profi cient in a number of key managerial areas that govern the operational aspects of community banking. Attendees benefi t from the skills listed and the banks benefi t from greater operational effi ciencies, enhanced regulatory compliance, and a greater awareness of income opportunities driven from the operational side of the bank. Value Proposition BOI describes the bank operations and the regulatory environment. BOI explains the factors affecting bank performance and profi tability. BOI develops skills for strategic planning and project management. BOI outlines the legal aspects of banking especially operational and compliance issues. BOI discusses and develops an understanding of human resource functions. BOI measures the impact of marketing and cross-selling. BOI prepares students with skills for effective presentations to the Boards of Directors. Who Should Attend? Operations and lending offi cers who need to develop and perfect managerial competencies and techniques around the operations of community banking. This includes cashiers, operations offi cers and head tellers transitioning into management, loan offi cers, branch managers, future chief fi nancial offi cers and supervisory/ management personnel. Program Dates and Fees The 33rd session of BOI will be held Sunday, October 13 Friday, October 18. Space is limited. The $1875 enrollment fee represents the best value in banking education today and compares favorably with other banking programs. It includes tuition and most meals for six days, course notebook and all handout materials. Meals include opening banquet on Sunday, lunches daily in the Umphrey Lee Cafeteria on SMU Campus, closing graduation luncheon, and informal dinners on two evenings, plus all breaks throughout the week.

7 BOI 2013 Sponsors IBAT Annual Education Sponsors PLATINUM GOLD GOLD SILVER Schwartz & Associates SILVER BRONZE BRONZE Abound Resources Condley And Company, L.L.P. Deluxe Financial Services State Association Sponsors Missouri Independent Bankers Association Independent Community Bankers of Minnesota Community Bankers Association of Oklahoma

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