State of the CIO :: 2012 A Global Update

Transcription

1 State of the CIO :: 2012 A Global Update CONTENT COMMUNITY CONVERSATION CONVERSION

2 Purpose and Methodology Survey Goal CIO s annual State of the CIO survey was conducted with the objective of understanding how the role of the CIO continues to evolve in today s business climate and to help define the CIO agenda for This definitive benchmarking survey, now in its 11 th year, measures the role of the CIO in the organization, budgetary responsibilities, business and leadership challenges, and the key skills needed for the job today. Survey Sample Survey Method Field Work Sept 12-21, 2011 Total Respondents 596 Margin of Error +/- 4.2% Audience Base CIO Forum on LinkedIn and CIO audience Collection Number of Questions Online Questionnaire 30 (incl. demographics) 2

3 BUSINESS STRATEGIST FUNCTIONAL TRANSFORMATIONAL CIO s Moving from Functional to Strategic yrs. Aligning IT initiatives with business goals 1 58% 1 60% 4 38% Implementing new systems and architecture 3 47% 3 49% 8 31% Cultivating the IT/business partnership 5 40% 4 43% 6 36% Leading change efforts 6 38% 6 38% 4 38% Redesigning business processes 7 33% 8 27% 7 33% Improving IT operations/systems performance 2 53% 2 53% 11 24% Cost control/expense management 4 45% 5 42% 13 15% Managing IT crises 8 26% 7 28% 15 5% Negotiating with IT vendors 8 26% 8 27% 14 10% Security management 11 22% 11 23% 12 16% Driving business innovation 10 25% 10 26% 1 53% Developing and refining business strategy 12 21% 12 22% 3 40% Identifying opportunities for competitive differentiation 13 17% 13 17% 2 43% Developing new go-to-market strategies & technologies 14 9% 14 12% 9 28% Studying market trends/customer needs to identify commercial opps. 14 9% 15 9% 10 27% Q. Which of the following activities best characterize your focus and how you spend your time in your current role? Q. Which of the following activities would you like to spend more time on in the next 3-5 years? 3

4 Strategic Role More Prevalent in Emerging Markets Tenure Member of EC 5.57 years 5.48 years 4.83 years 4.94 years 4.08 years 66% 90% 79% 58% 69% North America Central/South America Africa/Middle East Europe Asia Pacific 4 Transformational Strategic Functional 54% 22% 24% 48% 29% 24% 50% 25% 25% 56% 22% 22% 42% 32% 26% Reports to CEO Reports to CFO 36% 24% 52% 10% 50% 4% 41% 33% 46% 18%

5 Macro Economics Fuel IT s Focus IT Executives Your industry s business outlook 8% 21% 38% 32% Your organization s business outlook 13% 21% 31% 34% Your team's/ division s performance against metrics/goals 27% 36% 21% 15% A very good year A somewhat good year A somewhat challenging year A very challenging year Q: How would you rate the following over the next 12 months? 5

6 LOB Understanding of IT will Accelerate Value Broader understanding of IT by non-it colleagues 77% 9% 9% 4% Growing economic strength in emerging economies such as China and India 40% 33% 22% 6% Growing threat to enterprise security 17% 10% 69% 4% Stagnant U.S. job growth 10% 29% 57% 5% Global recession 6% 9% 82% 3% Positive impact (net) No impact Negative impact (net) Not sure Q: How do you anticipate the following business and economic issues will impact your organization within the next 3 years? 6

7 Slight Majority Recognize IT as Strategic Partner Cost center Service provider 21% 27% IT partner Business peer 15% Business game-changer 7% 30% Q: In general, how would you best characterize the way your company s business stakeholders perceive the IT organization currently? (Please select one only) 7

8 Multiple Stakeholders Being Brought In Actions taken to solidify or elevate IT s relationship with business stakeholders Met more frequently with influential stakeholders 1 62% 1 59% Fixed major problems with systems operations 2 50% 2 51% Delegated more IT operations to trusted lieutenants 7 35% 3 46% Created quick wins for business partners 3 44% 4 44% Trained IT staff to partner better with business stakeholders 6 36% 5 41% Initiated new products and services for competitive advantage 4 40% 6 40% Created a portfolio approach to IT 5 37% 7 39% Developed IT leadership capabilities in senior managers 9 28% 8 38% Developed a cross-functional focus among IT managers 8 32% 9 36% Cultivated a relationship with a board member 10 25% 10 29% Trained IT staff to focus on external customers 10 25% 11 28% Created a project management office 10 25% 12 27% Called on customers 13 18% 13 23% Deepened staff bench strength in management/leadership expertise 14 15% 14 18% Q: Which of the following actions have you taken in the past year to solidify or elevate IT s general relationship with business stakeholders? 8

9 Conclusions CIOs continue to shift their focus toward Business Strategy and 2012 is a tipping point in that journey. Macro economics are a concern, however transformative efforts continue unabated and enterprise security is a top concern in transformation. CIOs are broadening their scope of responsibility beyond IT across the enterprise. Tech initiatives now broaden beyond cloud to Mobile and Analytics however differences lie in global geo s. Business strategy is now table stakes for CIO s and they are driving that approach across today s IT organizations. 9

10 Contact To view the full State of the CIO study please contact Adam Dennison at or Bob Melk at 10