CIO of the Future. Analyzing how the changing business landscape will demand an expanded role for a Chief Information Officer

Transcription

1 CIO of the Future Analyzing how the changing business landscape will demand an expanded role for a Chief Information Officer Avi Pollock VP, Innovation and Strategic Planning RBC

2 The changing role of the CIO Characteristics of tomorrow s CIO So you ve decided you want the job 2

3 Roles of Yesterday s CIO: Leader atop a large pyramid organization of SMEs Owner of a Black-Box Chief Project Manager/IT Builder Chief Technology Buyer Chief Risk Avoider Back-Office Provider Cost Centre Manager Metrics Driven CEO of an independent operating unit Roles of Tomorrow s CIO: 3

4 Roles of Yesterday s CIO: Roles of Tomorrow s CIO: Leader atop a large pyramid organization of SMEs Owner of a Black-Box Chief Project Manager/IT Builder Chief Technology Buyer Chief Risk Avoider Back-Office Provider Cost Manager Metrics Driven CEO of an independent operating unit Enterprise Leader and Consensus Builder Chief Innovation Officer and Thought Leader Trusted Business Advisor Chief Software Integrator Chief Risk Taker and Risk Manager Vendor and Partner Manager Business enabler accountable for outcomes Cost Manager Technology translator and educator 4

5 Scenario 1 A line of business wants to buy 500 licenses of SaaS social media monitoring software What Yesterday s CIO would say: No! Violates our commitment to safety & Soundness We can build a better one What Tomorrow s CIO would say: Can we merge the insights with our current data to generate new insights? 500 licenses sounds like too many to start. Let s try a pilot with 50 and assess the results Let s see if other businesses are looking to build the same capability 5

6 Scenario 2 Business wants to buy 5,000 licenses of a SaaS Talent Management product and integrate it with your HRIS What Yesterday s CIO would say: We need to host in our data centre if we are going to integrate Our HRIS provider can customize us a talent management module Data can t be housed securely outside our organization. What Tomorrow s CIO would say: How do we best integrate Is this leveragable for the organization We need to assess their security protocols and data controls 6

7 Scenario 3 The organization has selected a new robust technology package for case management. What Yesterday s CIO would say: We can customize the software to meet the unique requirements of our business partners Let s understand the detailed business requirements What Tomorrow s CIO would say: The business has options. If we implement as is then we can release in 90 days or we can customize to make it work and take 12 months Let s understand how the business use cases and how this tool supports them 7

8 Scenario 4 Social Media is not just a way for employees to manage their personal lives, but can be a key competitive differentiator. What Yesterday s CIO would say: Social media is a fad and has no business relevance When the business gives us requirements we can consider solutions Block access to all social media sites. What Tomorrow s CIO would say: There s an opportunity to use social inside to improve the effectiveness of our organization and requires an enterprise approach to get the most value. I will sponsor this. Our businesses can use social media to interact with our clients. Let s make sure they can get the value and be compliant with regulation Employees wasting time on social media is a performance management issue to be dealt with by a manager 8

9 Scenario 5 Customers want to use your organization s data to make the next killer app. What Yesterday s CIO would say: Why would they want to do that? Why would we do that? What Tomorrow s CIO would say: What data can we make available Governments at all levels are doing this and enabling new innovations from the public I d like to sponsor a hackathon to get the ball rolling 9

10 Scenario 6 Businesses complain that their IT costs are too high and they aren t sure what they are paying for What Yesterday s CIO would say: Who s complaining Businesses are always complaining IT is too expensive We ve delivered 40 projects this year What Tomorrow s CIO would say: What purchase are they concerned about in their IT bill? Can we offer another tier of service or remove a service Here s what we have done to reduce the cost of the service We ve enabled x$ revenue and new cost savings 10

11 Scenario 7 Next Generation IT professionals come to work for you. What Yesterday s CIO would say: They need to earn their stripes They need to learn how we do things here Make sure we develop their technical skills What Tomorrow s CIO would say: How can we challenge them? Maybe fresh eyes will help us improve how we do things today Make sure we develop their leadership skills This is the way we ve always done it here. 11

12 Scenario 8 Board and leadership starts asking whether we re prepared to defend against cybersecurity threats? What Yesterday s CIO would say: Of course. We shut down everything. We have all sorts of tools and protocols in place. There will never be a breach What Tomorrow s CIO would say: Let s deliver a briefing on the different threats and how we re addressing them in with a balanced approach We have leading cybersecurity talent that keeps us ahead of the bad guys We will be breached but we are ready to mitigate 12

13 The changing role of the CIO Characteristics of tomorrow s CIO So you ve decided you want the job 13

14 Characteristics of Tomorrow s CIO Ability to stay ahead of consumer demands; Ability to see the impact of technology on the future of the businesses you support; Skill to recognize and implement effective, balanced governance; Marketer for the Technology Organization Tolerance for ambiguity Innovation visionary the art of the possible and culture driver Leadership in a very complex environment Managing and nurturing a team of future leaders 14

15 You re not alone The New CIO Leadership Team An odd collection of habits, skills and experiences which shouldn t work together! Creativity AND Process Orientation Intellectual Curiosity Agnostic to the tools, driven by the concepts Willingness to listen and to argue Tireless Commitment, Belief and Thick Skin Low desire for personal glory, high drive for success Diversity 15

16 The changing role of the CIO Characteristics of tomorrow s CIO So you ve decided you want the job 16

17 So you want the job how do you prepare? Get a wide range of experiences Work on all sides of the business IT/Fence (or ignore the fence all together) Be remarkably open to changes Re-invent yourself proactively and often Try something new every day Be ready to take a seat at the enterprise wide table (and have something to say when you get there) Build a peer network in the broader community other industries, academia, vendors Reach out to your staff 17

18 Some people make things happen. Some watch while things happen. And some wonder "What Happened?" Avi Pollock VP, Innovation and Strategic Planning