Internal training courses. Organisational Development

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1 Internal training courses Organisational Development 2018

2 Aston values Professional and Ambitious Innovative and Collaborative Ethical and Inclusive

3 At Aston we are dedicated to developing the people and the ideas that will shape the businesses and communities of tomorrow Aston 2020

4 Accredited training courses The Institute of Leadership and Management is a recognised leader in the field of workplace accreditation. Delivered internally, Aston offers a range of courses to introduce concepts of personal management and team work, formal management and leadership theories, and to develop coaching skills. ILM Level 3 Award/Certificate in Leadership and Management These qualifications are ideal for anyone who has management responsibilities and is serious about developing their abilities. The course supports practicing team leaders seeking to move up to the next level of management, and managers who need to form an effective team. During the Award course you will complete modules in: How to use techniques to solve problems and make decisions How to apply a range of leadership styles How to establish an effective team How to motivate to improve performance Organising and delegating in the workplace The course content will be delivered over six sessions over a seven month period, with three written assignments and two professional discussions throughout the year. You can also choose to complete the Level 3 Certificate to develop skills in chairing meetings, developing staff through training and coaching and managing the challenges of change in the workplace, accredited through an additional two assignments and a presentation. The course begins in autumn each year. Delegates are nominated by their line managers to participate in this course. ILM Level 5 Certificate Coaching and Mentoring The Level 5 Certificate in Coaching and Mentoring is designed for managers, department heads and practising middle managers who are team leaders and want to develop their staff through coaching and mentoring. During the Certificate course you will complete modules to: Gain a critical understanding of the role and responsibilities of the workplace coach and mentor Be able to assess your own skills, behaviours, and knowledge as a coach and mentor Plan your further development Plan, deliver, and review coaching and mentoring in your organisation The programme involves 4 days of tutor-led training, two written assignments and a minimum of 12 hours practice coaching. All delegates who successfully complete the programme are expected to join an internal coaching pool and undertake a minimum of 6 hours formal coaching per year. Interested in a degree level apprenticeship? Aston offer a Level 6 Chartered Manager apprenticeship. To find out more visit

5 Leadership & Management Preparing for PDR (for Managers) The Performance Development Review is the time set aside for each employee to discuss their work at Aston, their development needs and their career aspirations, and as such is a key means to engage your staff. This course is for managers who have no experience of conducting Performance Development Reviews (or appraisals) but who will be required to do so in the future, or those who want to refresh their knowledge of the PDR process. understand how to: Prepare for the review Manage the meeting Ask the right questions Use active listening skills Agree objectives Identify training and development needs This is a half day course run throughout the year. Recruitment and Selection Aston s success and excellence is built upon its people. Finding and selecting the right people for every role is a key part of our strategy and this training is essential for anyone who manages or participates in the recruitment and selection of staff. The law around recruitment and selection How to identify and remove unconscious bias from the R&S process How to create a job description that attracts and selects the right candidates How to shortlist against the right criteria for the role, and how to discount irrelevant criteria How to interview to appoint the right candidate for the role Pre-course activity: Learners will need to be familiar with the University policy and process for recruitment and selection, available on the intranet. This is a half day course run throughout the year. See also: Safer Recruitment Training

6 New! Optimising Performance As a manager at Aston, you have the ability to create the conditions for high performance within your team and to ensure that all members of your team are engaged and are able to bring their best to work. This training course provides managers at Aston with the knowledge and a range of tools to set high performance standards and as well as manage the situations where performance is not where it needs to be. The role of the manager in enabling high performance What employee engagement is and it relates to high performance How to engage your teams for success and the practical steps to take How to address underperformance both informally and formally During the session there will be the opportunity to practice skills in a safe environment and address common performance related scenarios. Giving Feedback Having the right conversation with an employee at the right time can provide an opportunity to engage someone to give their best, remove the barriers that can get in the way of this, create opportunities for learning and development and address underperformance by addressing the cause. Giving feedback is a skill in and of itself so this is an essential course for anyone who manages in their role at Aston. : Give feedback to acknowledge success and reward employees Give feedback around career development and PDRs Give feedback to address underperformance Have an awareness of how to receive feedback yourself, through coaching or reviews This is a 90 minute training session run throughout the year.

7 New! Probation Management The probation period is a critical time for new starters, and an opportunity as the manager for you to build a strong working relationship, set challenging goals and be sure that the new starter will be successful in the role. The probation period can also present challenges that need to be actively managed, but each one of these is an opportunity to strengthen your professional relationship with your new starter. This course is for anyone responsible for the probation period management of new employees. It is in the interests of the manager and the employee for the probation period to be managed clearly and actively, and this course will provide you with the skills to do so. The importance of the probation period How to induct new starters into the University How to establish an effective relationship with the new employee How to set challenging probation targets How to manage common probation scenarios This is a half day course that is essential for anyone managing probationary periods. New! Managing Investigations An essential part of fairness within the formal processes at the University is the ability of managers to conduct an impartial investigation. A well-conducted investigation will ensure that the employee is treated fairly and decisions can be made with confidence, while an investigation that isn t well-conducted can undermine future processes and lead to decisions being overturned. As a manager at Aston you may be asked to lead an investigation into a conduct, capability or grievance issue. It is then essential you first complete this training session. The need for investigations following an allegation of misconduct The role and remit of the Investigating Officer The principles of conducting a fair and thorough investigation How the final report is to be presented This is day course delivered over one or two sessions, comprising of presentation and workshop skills so different methods can be applied and evaluated.

8 New! The Aspiring Manager If you aspire to move into the role of manager or have been appointed to a team leader or manager role, this course provides an introduction to the knowledge and skills needed to become effective. How to manage yourself principles of time management and stress management The differences between a group and a team, and how teams become effective The different types of communication within the workplace, and how to communicate effectively The differences between a manager and a leader, and types of leadership style Your own strengths and areas for development for the future This course runs several times during the year. Delegates are nominated by line managers to attend this course. This is a 2.5 day course with a project to be completed outside of the training. Associate Dean / Head of Group Leadership Programme This programme is for any member of the academic staff who has taken on the role of Associate Dean or Head of Group Leadership within the University. This programme is a series of sessions presented and facilitated by Aston senior leaders and John Ramsden Associates, who have a wealth of experience in university leadership. The course comprises of five sessions of management theories, discussions and workshops and will enable learners to How to establish your position and realise yourself as a leader How to negotiate and influence others How to engage and motivate others for success How to make change to processes, practices and culture As part of a cohort of peers from across the University schools, learners will form Action Learning Sets where they each bring a problem they face at a leadership level, and discuss and coach conversations around these over the duration of the programme. Delegates are invited to attend this course once appointed to Associate Dean or Head of Group roles. The course begins in July each year, and further sessions run in October, November, December and January.

9 Personal Effectiveness Time Management If there aren t enough hours in the day then this course will help you find them with a range of practical ideas and techniques to effectively manage your time. : Make an assessment of the way you manage your activity Discover ways to prioritise and make realistic choices Be able to manage interruptions Develop and use a time management system This is a bite-sized course run throughout the year. Preparing for your PDR (for employees) The Performance Development Review is the time set aside for each employee to discuss their work at Aston, their development goals and their career aspirations. If you are new to Aston or want a refresher on the process, then this course is for you. understand how to: Prepare for the review Agree and input into your objectives Receive feedback Identify your training and development needs Have a career development conversation This is a bite-size course run throughout the year. Presentation Skills Delivering a successful presentation requires not just confidence, but the ability to speak clearly, concisely and professionally. As well as considering your choice of words, your body language also communicates your message and the visuals you choose compliment or take away from this. This course is suitable for anyone who is seeking to develop their skills to enable them to present on a variety of subjects in a variety of situations. How to structure and focus attention on your presentation How to deliver the presentation The importance and impact of your body language How to design effective visual aids This is a day course, split over two sessions. Session 1 covers the design and delivery of a presentation. Attendees are required to bring a 10 minute presentation on any subject which will be presented and then discussed. Session 2 is a chance to present again after the feedback from session 1.

10 Aston Women s Development Programme Aston University aims for gender representation throughout the organisation - this programme is part of the strategy for realising this by providing women in middle management roles and academic positions with an awareness of how careers can be developed, a recognition of the challenges that they will face and the skills to overcome these through development of personal awareness, skills to handle difficult situations, an understanding of how to work within in the culture and structure of the organisation, and career planning skills. In each session there is time for informal networking, coaching conversations and also a lunch session where previous attendees of the programme are invited. There are also opportunities to meet between sessions to help establish mentoring and networks of support. Using experienced external facilitators and working to a career planning frame, the programme is designed to help attendees Looking inwards to understand yourself better with a focus on personal awareness Looking outwards at the organisation and how the work environment plays a part in your career Looking forwards to set goals, develop skills for success and consider on-going training needs New! Introduction to Coaching There are many benefits to being coached: creativity and productivity can be unlocked, collaboration and performance improved, and an effective intervention delivered at low cost and with minimum time. Coaching also empowers people to find their own solutions to problems, which they are most likely to commit to and realise. Creating a coaching culture at Aston forms part of our People Strategy and this course provides an introduction to the concepts of coaching, some of the tools to help facilitate effective coaching conversations and the time to practice and develop skills in a supportive environment. The principles of coaching in the workplace The uses for coaching and the benefits of this approach for you and your team A model of coaching that can be applied professionally This is a day course running from autumn 2017 The course starts with an introductory one hour session and then continues with four one day modules. Attendees will also need to spend time individually to complete exercises and consider ideas for future progression.

11 e-learning Safer Recruitment Training Certain roles across the University require the job holder to work with children or vulnerable adults, and If you are recruiting to these roles, then this e-learning course is essential to understand best practice in safer recruitment. If you are in a role where you will recruit people who work with children or vulnerable adults, then please speak to your manager about accessing this course. Further information Contact the Organisational Development team to discuss whether we can offer or source bespoke training programmes to fit your individual or team development needs. Contact or visit See also: Recruitment and Selection Training Safeguarding Any employee of Aston University has the potential to come into contact with children or vulnerable adults and we have a duty to care to keep them safe. However, not everyone who would be recognised as vulnerable is without risk: we can all find ourselves in situations where our wellbeing may suffer, and we have a responsibility to care for all our students: as well as personal care, we must be aware of the risks of radicalisation, forced marriage and suicidal thoughts. This training provides an introduction for all employees of Aston University.