Our values underpin the delivery of our purpose, and our promise to ensure that our customers never stop getting more out of life.

Transcription

1 Role Overview Position Title: Senior Business Analyst Reports To: Team Leader Senior BA Location: Christchurch Date: May 2018 About Enable We re building the fibre broadband network for around 180,000 homes, businesses and schools in Christchurch and surrounding areas. It is a part of the Government s ultra-fast broadband (UFB) initiative, a nationwide project that, when complete, will place New Zealand amongst the leading countries in the world for access to fibre broadband. Enable is playing a vital role as our city rebuilds our fibre connectivity sits at the heart of our vision for a city built for the future. Our purpose statement, that was created by our people, is Connecting our Community with Unlimited Opportunity. We believe that with access to fibre broadband and the opportunities it unlocks, the people of Christchurch will gain unprecedented access to global markets and services, and connect with each other in exciting new ways, while also being a key enabler in advancing community services and the way we learn. Our values underpin the delivery of our purpose, and our promise to ensure that our customers never stop getting more out of life. Purpose of this Role The primary responsibility for this role is to provide high-quality business analysis services to internal customers as part of the implementation of Business Improvement including Operational and Business support systems. Business Analysts work with stakeholders from all business units and related third parties to analyse, improve, define and document business requirements and processes and software requirements for technology initiatives, including online products, workflow automation, self-service solutions, visual performance management, content management systems, third party integration, and business information systems. Business Analysts are responsible for supporting the full improvement process, from defining a business improvement idea to the post implementation support of the business improvement project including adoption of process and or system improvements and analysing and defining business benefits. Page 1 of 5

2 Key Relationships Within Enable: Major External Contacts: GM Business Improvement and Systems Chief Operating Officer Enable Business Analysts Product owners Wider Business Retail Service Providers Third Parties Key Dimensions of Role Number of Reports: Expenditure Authority: Other: (e.g. Sales Revenue / Margin Target / Volume Indicators etc.) Nil N/A N/A Page 2 of 5

3 Key Responsibilities Business Outcome: Key Responsibilities: KPI: Business Analysis Documentation Work with the business to formulate and document business User Stories including acceptance criteria, and Business Requirements Identify, investigate and analyse business requirements, processes, procedures and work practices Assist with planning of agile backlogs, developing user stories and acceptance criteria Identify and evaluate inefficiencies and recommend optimal business practices, system functionality and behaviour Uses project management methodologies, principles and techniques to develop project plans and to cost, resource and manage projects Takes responsibility for, or supports deploying functional solutions, such as creating, adopting and implementing system test plans and user acceptance test plans, which ensure acceptable quality and integrity of the system Uses data and process modelling techniques to create clear system specifications for the design and development of system software Uses Change Management techniques (e.g. the PROSCI ADKAR model) to ensure adoption of changes. Coaching of other business analysts, where needed Capture business requirements and high and low level process design Supports the creation of user and training documentation, and supports formal training classes Develop functional specifications for use by system developers, including wireframes, user stories, and functional designs. Develop business cases for business improvement ideas Standards and procedures adhered to Project/Work effectively and efficiently project managed through to outcome, on time, within costs, to scope and quality Project/Work handed over to standard All project and operational reports prepared and submitted in alignment with business rules and procedures Other BAs supported by coaching and peer reviews Best practices established Standards produced to required format and quality as directed Standards maintained as directed. Standards achievement reported monthly. Page 3 of 5

4 This position description is not intended to be a complete or limiting description of the functions that may reasonably be requested to undertake. Key Challenges for the Position Enable Networks is a relatively young company. It s processes and systems are rapidly maturing to meet the needs of a dynamic industry, our customers and our shareholders. The Business Improvement and Systems team and this role of Senior Business Analyst are change agents to ensure that improvements to processes and systems deliver great and sustained outcomes. Other Relevant Information Take personal responsibility for your health, safety and wellness. Overtly demonstrate that you live the value of caring for each other, our community and the environment. Health, Safety and Wellness: Continuous Improvement: Statutory / Compliance Responsibilities: Leadership: (relevant for all roles with direct reports) Below should be included for roles with direct reports: Provide leadership and direction in matters relating to health, safety and wellness by implementing and improving Enable's health, safety and wellness management system. Demonstrate a commitment to continually improving health, safety and wellness performance. Allocate the necessary human and financial resources to achieve strategic goals. Seek out ways to continuously improve and own the experience by taking charge and making great happen. Participate enthusiastically and positively in improvement initiatives. Safeguard Enable from legal/reputation risk by complying with all relevant statutory, regulatory, contractual and legal requirements and standards. Comply with all of Enable s requirements and policies including the enforcement of internal controls and delegated authority rules. Know and monitor compliance and advise the CEO and General Counsel on any risk and ensure agreed mitigation plans are in place and actioned. Lead and motivate the team to ensure optimal performance and the achievement of overall business objectives and business plan. Create a high performance focused culture through personal leadership, teamwork and the development of individual accountability for performance. Foster open and positive culture where employee input is encouraged, and differences are resolved constructively. Ensure appropriate people development processes are in place to facilitate growth and development of employees. Maintain a positive and committed team through the implementation of People and Culture policies, performance management, effective communication, and employee recognition. Ensure the maintenance of appropriate professional ethics, knowledge and standards within the team. Page 4 of 5

5 Person Specification Formal Education Specialist Training and Experience Specific Knowledge, Skills and Attributes A Bachelor s Degree and at least five years experience working as a Business Analyst or Business Process Analyst Experienced in enterprise-level change, working in high-pressure, time-critical project environments Experience being part of Development teams following Agile(Scrum) methodology Preferred experience in Operational Support Systems and Business Support Systems, with knowledge of the NZ TCF Industry standards Preferred experience and knowledge of ITIL and TMForum frameworks e.g., etom, SID, TAM Strong analytical capability Strong critical thinker A creative thinker in identifying process improvement Sound business acumen; ability to conduct cost/benefit analysis Manages internal and supplier relationships to ensure good outcomes for both customers and the business Strong stakeholder management skills, able to facilitate and present to Senior Leadership team Effective team player, ability to initiate and establish good relationships both inside and outside the organisation Ability to communicate effectively to a wide audience (Senior Management, Customers, Vendors etc.) Strong written and verbal communication, including technical writing skills Able to source, understand and present in an audience-appropriate format a good level of detail that can facilitate good quality decision making Good organisational skills and ability to prioritise daily activities Takes ownership and responsibility for work output Ability to work under pressure and multi-task Excellent professional standards Preferred experience in Lean Six Sigma Expert in BPMN version 2 Preferred experience in Sparx Enterprise Architect Strong SQL interrogation skills Expert in MS Excel, MS Word, MS Visio and PowerPoint Experience in MS Project Page 5 of 5