Partnering in the Kingdom s Transformation Journey

Transcription

1 Partnering in the Kingdom s Transformation Journey

2 LEADERS VISION The Centre is providing an expanding and impressive customer list with vital business process and IT services to help boost their productivity, efficiency and cost management, and in the process is bringing jobs from other parts of the world to the Kingdom and adding real value to our economy. H.E. Khalid A. Al-Falih, Minister of Health & Chairman of Board of Directors, Saudi Aramco GE is committed to partnering with the Kingdom in helping to achieve their social and economic growth aspirations and goals. Today, Saudi Arabia is placing high emphasis on creating jobs for its youth and women and we are proud to be supporting female employment opportunities in the Kingdom, offering placement opportunities and world class training programs. Jeffrey R. Immelt Chairman & CEO, GE By drawing on our proven global expertise in a host of services including IT and BPS, our ability to partner with corporations as well as develop talented professionals, we will help achieve the goals of this pioneering venture. N. Chandrasekaran, CEO & MD, TCS 02 03

3 LANDMARK DAY KEY MILESTONES AWARDS VISITORS & CLIENT SPEAK TRAINING & EMPLOYEE ENGAGEMENT INFRASTRUCTURE THE WAY FORWARD

4 24 TH SEPTEMBER 2013 A LANDMARK DAY IN OUR JOURNEY This was a landmark day for Tata Consultancy Services (TCS), General Electric (GE) and Saudi Aramco as it saw the launch of the first all women business process services & IT centre in Riyadh, Kingdom of Saudi Arabia (KSA). The pioneering venture harnesses the excellence of the three organizations to train and develop professional capabilities in Saudi women, and create new employment opportunities in the Kingdom. Saudi Aramco, GE and Tata Consultancy Services signing ceremony to launch the first all women business process services & IT centre in Saudi Arabia. Front row from left: N Chandrasekaran, CEO and Managing Director, TCS, H.E. Khalid A. Al-Falih, Minister of Health and Chairman of Board of Directors, Saudi Aramco & Jeffrey R. Immelt, Chairman and CEO, GE. Back row from left: Neeraj Srivastava, Regional Director, Saudi Arabia & Bahrain, Cyrus P. Mistry, Chairman, Tata Group, H.E. Eng. Abdullatif Al-Othman, Governor of SAGIA, H.E. Dr. Ali Bin Nasser Al-Ghafis, Governor, Technical and Vocational Corporation, Khalid G. Al-Buainain, Senior Vice President, Technical Services, Saudi Aramco & Nabil Habayeb, President & CEO of GE MENAT and Madhu Kannan, Group Head for Business Development and Public Affairs at Tata Sons. 14 TH SEPTEMBER 2014 INAUGURATION OF THE ALL WOMEN Business Process Services & IT Centre The all women business process services & IT centre was inaugurated by H.E. Dr. Tawfiq Bin Fawzan Al Rabiah, Minister of Commerce and Industry, KSA, HRH Prince Saud Bin Khalid, Deputy Governor of Saudi Arabian General Investment Authority (SAGIA) and senior executives from TCS, GE, and Saudi Aramco. 6 7

5 JANUARY - JUNE 2014 KEY MILESTONES > First 20 Saudi associates hired > Contract signed & GE work started > GE & Saudi Aramco headcount at 100 FTE each JULY - DECEMBER 2014 > Akaria BPS facility inaugurated > Contract signed with STC > GE IT operations commenced > Centre headcount at 450+ WE HAVE COME A LONG WAY - THE JOURNEY ~ 1,000 Associates 85% Saudization JANUARY - JUNE 2015 > Women s Advisory Council (WAC) for the centre established > Centre headcount at 500+ JULY - SEPTEMBER 2015 > Saudi Aramco received a CSS score of 95% across all processes > Centre headcount at 550+ OCTOBER - DECEMBER 2015 > Leadership development programs rolled out successfully > Support for the Ministry of Economy & Planning, KSA commenced JANUARY - MARCH 2016 > Centre headcount at ~1,000 The centre provides specialized business process & IT services to its customers, backed by world-class delivery capabilities. Services Offered Finance & Accounting Supply Chain Management Human Resources Outsourcing Information Technology Enterprise Data Management A close partnership between TCS, Aramco and GE through the amazing talent in Saudi and our global domain experts has proven to be a winning model for competing globally. The growth of a culture focused on delivery, quality and process improvement, along with an overall commitment to excellence continues to add value for all customers and is a testament to the whole team in the Centre. Shane Fitzsimons, Senior Vice President, GE Global Operations 50+ Countries Supported 610,000+ Training Hours 8 9

6 AWARDS Top Employer, KSA & Middle East - The Top Employers Institute, Feb 2016 Best Employer, KSA - Runner up - III Talent & Diversity Forum, Kingdom of Saudi Arabia, Dec 2015 NASSCOM Corporate Award for Excellence in Diversity & Inclusion, Jan 2015 Best Local Initiative for Women Economic Empowerment Award by Women in Leadership Economic Forum, Dubai, Nov 2014 The centre will help corporations in the Kingdom take advantage of a globally accepted business and operating model, which allows business to focus on core competencies. It will provide knowledge and industryspecific services with TCS globally recognized integrated delivery processes and best-in-class execution. Neeraj Srivastava, Regional Director, Saudi Arabia & Bahrain, TCS 10 11

7 VISITORS & CLIENT SPEAK The female employees are assigned to complex IT projects managed by Tata Consultancy Services at STC in an environment that adheres to our noble Islamic principles. This supports the strategy of the government, which aims to create employment opportunities for women. The female employees will have to keep raising the bar of excellence to foster growth and success. Dr. Khaled Biyari, STC Group CEO Shane Fitzsimons, Senior Vice President, GE Global Operations David H. Thorne, Senior Advisor to the U.S. Secretary of State On behalf of Capital Projects Accounting Unit (CPU), I appreciate you and your team on the efforts and sincerity in successfully handling CPU activities so far. I am pleased to see the team accomplish significant improvement of CPU outsourced activities. More specifically, I sincerely appreciate your role in dealing with the proponent confrontation supported by Saudi Aramco GIs and AIMs and I hope that you will keep up the good work in the future also. I am pleased to have you as a partner to our staff. I am very well aware that you have put in lot of hard work on organizing and leading the team that reflected your dedication, loyalty and team spirit. I really value your dedication towards work. Thank you for giving this business partnership process your best. Ahmed A. Binhasan, Capital Projects Unit, Supervisor Projects & Fixed Assets Accounting Division, Saudi Aramco Joan Robinson-Berry, Boeing SSG VP Thank you very much for your effort, help and support in closing this issue by posting the GR in a quick manner. We appreciate your help in teaching us for creating GCC which we never did in the past. In my opinion, SAUDI ARAMCO Expeditor Group is a victory in the field of expediting within SAUDI ARAMCO and with its customers. Pray to ALLAH for the better. - Mohammed Hisham, Supervisor, Sales Administration, STOPAQ Saudi Factory Co. (Supplier - Saudi Aramco) 12 13

8 TRAINING & EMPLOYEE ENGAGEMENT HR is one of the key elements for the growth of our centre, wherein our processes are very strong and our mechanism is efficient and appreciative, while never forgetting that people come first. We were 20 when we started and now we are fast growing. All this has been made possible through our rigorous training programs. I enjoy working with TCS from the day I joined. They offer a thorough training to prepare you for your role. I am all for knowledge acquisition and I went to the client location to understand the process. It was a great experience for me. I m glad to be working with TCS and providing service to GE. The work environment here is positive and professional. I can see my future career with TCS and I know it s a really good place for my professional growth. I am very proud and happy to have 16 different nationalities working together in the same place, we share our cultures and traditions and we respect each other and this is what makes TCS special. I look forward to a long and fruitful association with TCS as it allows me to be creative, work independently and make a difference. Working with this organization has certainly reinforced my commitment to what we are trying to accomplish, thereby contributing to maintaining customer s leading role in the local telecom industry, utilizing TCS s vast knowledge in the industry due to its global presence. The environment of competitiveness, eagerness, learning, creativity and safety at women s centre not only helps in the holistic development of my personality but also encourages me to give my best at everything I do

9 INFRASTRUCTURE I joined TCS two years ago as a team member in customer relations management. In these 2 years in TCS, I have learned efficiency, professionalism and achieved my ambition to be what I am today. Being a part of TCS family has a huge impact on my career, it gave me the opportunity to work with an important customer in Saudi Arabia. I came up the ladder as a team leader, and now working in a multinational company with people from different ethnicity that has boosted my learning experience not only as a professional but as a person as well

10 THE WAY FORWARD Creating employment opportunities for a large number of women over the next 5 years Enable growth of a scalable and sustainable globally competitive women s centre in Saudi, providing best-in class delivery to customers, contributing to increased capability and career opportunities for women resulting in diversification of the service. Dr. Amal Fatani, Centre Head Growth through partnerships GE, Saudi Aramco, Government, Global Customers MoU signed with the King Saud University to collaborate with academia in the Kingdom to upskill and build capability through TCS unique Academic Interface Programs (AIP) Scalable and Sustainable globally competitive service delivery 18 19

11 About Tata Consultancy Services (TCS) Tata Consultancy Services offers IT services, consulting, and business solutions, delivering real results to global business, to ensure a level of certainty no other firm can match. TCS provides a consulting-led, integrated portfolio for IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model, recognized as the benchmark of excellence in software development. A part of the Tata group, India s largest industrial conglomerate, TCS has over 344,000 of the world s best-trained consultants in 46 countries. The company generated consolidated revenues of US $15.5 billion for year ended March 31, 2015 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at Contact For more information about TCS Business Process Services, visit: bps.connect@tcs.com For more information about TCS IT Services, visit: About General Electric (GE) GE (NYSE: GE) is the world s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. GE is organized around a global exchange of knowledge, the GE Store, through which each business shares and accesses the same technology, markets, structure and intellect. Each invention further fuels innovation and application across our industrial sectors. With people, services, technology and scale, GE delivers better outcomes for customers by speaking the language of industry. For more information, visit us at