EMPLOYMENT OPPORTUNITY

Transcription

1 EMPLOYMENT OPPORTUNITY The National Social Security Fund (NSSF) is positioning itself to be the Social Security Provider of Choice in Uganda. With our shared purpose of being the Social Security Provider of choice providing exceptional customer service and better operations with a workforce that is well motivated and skilled, we are looking to recruit a person with high integrity, dedication and commitment to lead our Operations Department: 1)JOB TITLE: REPORTS TO: DEPARTMENT: HEAD OF OPERATIONS MANAGING DIRECTOR OPERATIONS Main Purpose To provide overall leadership and strategy execution for the Operations Department to achieve the mandate of ensuring optimal efficiency and effectiveness across the organizations operations. The goal of this position is to secure the functionality of business to drive extensive and sustainable growth while delivering value to our internal and external customers. Key Objectives To provide leadership and direction to the Operations Department Formulate and implement the strategy and policies of the Operations Department in line with the Fund s long - term strategy. Develop and sustain a culture of innovation to continuously improve service delivery and efficiency Provide strategic and operational direction to prepare the Fund to deal with the sector dynamics of growth and regulations. Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization Motivate and lead a high performance management team; attract, recruit and retain required members of the team; provide mentoring as a cornerstone to the organization s succession plan. Represent the Fund and manage key relationships with stakeholders.

2 Responsibilities Responsible for improving Data Quality, Benefits TAT and Customer Satisfaction Leverage on technology to automate all core processes in line with the Fund s strategy Set comprehensive goals for performance and growth for the Department. Lead employees to meet or surpass organizational set goals. Coordinates with human resources department to recruit skilled talent and keep the best employees Developing and implementing budgets and resource allocation. Preparation of Cash flow projections for the Benefits section Foster a success-oriented, accountable environment within the Fund. Develop, implement and sustain a Fund wide quality assurance strategy. Provide strategic leadership to the Operations Department through participating in high level decision making with key stakeholders. Prepare periodic reports for the Board, Managing Director, EXCO, and for other high level external stakeholders. Resolve high level and or sensitive client queries, complaints or request Put in place a mechanism to improve monitoring of all non-compliant employers as mandated by the existing laws. Keep the general public aware of the Fund s services and products. Education Master s degree in Business Administration, Management or Economics Professional qualification of ACCA, CPA or CFA Related Job Experience Over 10 years experience with 5 of them at a senior management level in a large multinational or financial institution. Skills and Abilities Demonstrated experience in successfully handling customers. Demonstrated prior experience in leading and managing big teams (over 50 people) Understanding of business functions such as HR, Finance and Audit. Demonstrable competency in strategic planning and business development in the pensions and social security industry Experience in sales revenue growth Working knowledge of data analysis and performance/operation metrics Working knowledge of IT/Business infrastructure and MS Office Outstanding organizational and leadership abilities Excellent interpersonal and public speaking skills Aptitude in decision-making and problem-solving Budget-focused mindset Negotiation skills Possess personal qualities of integrity, credibility, and commitment to corporate mission

3 Additional Eligibility Qualifications Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems. Computational Skills, Interpersonal Skills, Legal Compliance, Customer Service, Financial Analysis, Industry Knowledge, Accounting Knowledge, IT Knowledge, Public Speaking, Problem Solving, Plan Implementation, Critical Thinking, Presentation Skills, Motivational Knowledge, Product Knowledge, Leadership, Time Management, Crisis Management, Risk Management, Exceptional Oral and Written Communication Skills, Budgeting and Sales Experience, Strategic Planning, Business Development 2) JOB TITLE: CONTRIBUTIONS MANAGER REPORTS TO: DEPARTMENT: HEAD OF BUSINESS BUSINESS MAIN PURPOSE: The job holder is responsible for creating, disseminating and implementing business policies and strategies, providing leadership and direction and dealing with all management issues in the section and the Branch network for excellent customer service, membership and contributions growth in the Fund. Spearheading, managing, supervising and monitoring all activities under the Contribution Section geared at enforcing the NSSF Act for the growth of the Fund membership and contributions. Supervising Business managers and related staff in their performance of various operational activities. Creating and cementing relationships with employers and members Duties and Responsibilities include: Formulate the Contributions Section Business plan in line with the Department s strategy. Provide leadership to the Contributions Section. Develop and prepare policy guidelines and procedures and periodically review them for efficient operations of the section. Prepare and periodically review and evaluate the section budget, and carry out cost benefit analysis of Branches. Identify and explore new markets to increase the market share of the Fund in the pensions industry through membership and contributions growth. Review, support and manage the implementation of Branch locations, operational costs and contracts management for the Contributions section. Formulate annual performance work plans and targets for the Contributions section.

4 Monitor and evaluate the section performance through periodic reports and regular visits to all branches. Analyze any resultant bottlenecks and prescribe immediate and or, transformational corrective action. Regularly meet with Contribution Section managers to review performance progress and to strategize for future performance goals. Develop a training programme geared to improving the skills and productivity of the Contributions section team. Grow contributions and membership base through both Relationship Management and ensuring adherence to the existing laws. Implement Data standards in the registrations and contributions data processes. Put in place a mechanism to improve monitoring of all non-compliant employers as mandated by the existing laws. Develop and implement a plan for transfer of non-compliant employers to the compliance section. Liaise with the operations department on matters relating to non-compliant employers for their subsequent action. Continuously improve business controls in the branch network for satisfactory Audit rating. Education Requirements: A good bachelor s degree preferably in the Social Sciences, Business Management, Marketing, Finance, and or any other business field. A postgraduate qualification in business, marketing or finance will be of added advantage. Related Job Experience: At least 7 years of demonstrated managerial experience in sales, customer care or relationship management in a busy financial or commercial environment; 3 years of which must be at a senior managerial level. Demonstrated experience in strategy formulation and execution shall be an added advantage. Skills and abilities Strategic Planning Skills Analytical Skills Public Relations Skills People Management Skills Communications Skills Ability to Multi-Task Proficiency in Common IT Software e.g. Windows packages. Good Numerical Skills Ability to remain focused on a goal for long periods

5 3) JOB TITLE: REGIONAL BUSINESS MANAGER - NORTHERN UGANDA REPORTS TO: DEPARTMENT: CONTRIBUTIONS MANAGER BUSINESS MAIN PURPOSE: Responsible for managing the operations and business growth of the entire region and resident Business Unit with the aim of increasing contributions collections, managing costs, increasing market share, improving customer experience, enhancing relationship management and staff development. Develop both short-term and long-term strategies and initiatives for business growth within the regional Business Units. Provide leadership and support to the Business Units within the region. Duties and Responsibilities include: Developing and implementing regional business growth strategies and develop regional work plans in alignment with business objectives Providing leadership and technical guidance to the Managers and teams within the Business Units in the region. Developing and implementing initiatives to enhance customer experience within the Regional Business Units Developing sensitization and awareness programmes for employers within the region Implementing new services aimed at improving Customer convenience within the region Carryout training needs assessment and recommend relevant trainings for staff in the region Forecasting annual, quarterly and monthly contributions collections Proposing ideas and innovations for business improvement within the region. Promoting Organisational values by developing value programmes and implementing them within the region. Providing support and supervision to all the Business Units within the region Developing specific plans to ensure contributions and membership growth for both the short term and long term Develop standards for smooth issuance of the clearance certification. Growing contributions from employers within the region Identifying prospective sales opportunities, developing forecasts and business plans for the Business Units. Increasing membership through employer and employee registration within the Business Units. Identifying and developing strategic relationships with key stakeholders within the region.

6 Planning and organizing regional employer and member annual meetings Engaging defaulting employers and providing support to the Managers within the region in the recovery of contributions arrears. Directly participating in negotiations leading to payment plans by defaulting employers within the region. Reviewing regional expenses and recommending to management required improvements Supporting the implementation of the voluntary membership growth across the regional network. Managing the process of employer inspection in the Regional Office and providing support to the Business Units in execution of employer inspections Providing support to the Operations Department in the clearance of suspense through member registration Conducting product knowledge training and certification of all staff under supervision. Responding to and resolving all audit issues as recommended by both internal and external auditors to improve the control environment within the Business Units Implementing Fund policies and procedures in execution of business by the Business Units within the region Monitoring both member and employer registration and collection of contributions to enhance data integrity Monitoring the clearance of suspense arising from contributions received from unregistered members in the region. Recommending transfer of non-compliant employers to the Operations Department for further management as per procedure. Education Requirements: Bachelor s degree preferably in the Social Sciences, Business Administration, Marketing or Finance. A postgraduate qualification in business, marketing or finance will be of advantage.. Related Job Experience: At least 6 years of hands-on experience in sales, customer care or relationship management in a busy financial or commercial environment; 3 years of which must be at a managerial level. Ability to speak a couple of Northern Uganda dialects will be an added advantage. Key Competences: IT skills(word, excel, power point presentation) Strong negotiating skills

7 Excellent oral and written communication skills and effective listening. Excellent presentation skills Problem solving and analytical ability Judgment and decision making ability Motivated self-starter, comfortable in fast paced environment. Demonstrated integrity and ethical standards Technical expertise and knowledge of Fund products and business. Strong leadership, motivation and managerial skills Driving skills Planning and organizing skills Team building skills and ability to work productively with wide range of people. Experience in monitoring marketplace to identify business opportunities. Interpersonal skills. Mentoring/Coaching/Grooming skills. Strategic planning ability Interested individuals should send copies of academic credentials, application letters and detailed CVs addressed to the Head of Human Resources & Administration, and delivered to the Registry on 13th Floor Workers House by Tuesday 7 th November 2017, for registration and onward transmission. Please note that canvassing or lobbying will lead to automatic disqualification of the candidate