Duration of job. Our excellent customer and client service and effective and secure exams delivery are essential to continued growth of the business.

Transcription

1 Role Profile Job Description Ref no: Job Title Exams Coordinator Directorate or Region Americas Department/Country Exams Mexico Location of post Mexico Pay Band 4 / H Reports to Exams Operations Manager Duration of job 18 months (renewable by mutual consent) Purpose of job: To coordinate the administrative and logistics activities for the compliant delivery of exams products and services in line with British Council quality standards and exam board requirements, ensuring this meets or exceeds customer expectations. In general the role will be expected to follow predefined processes and procedures and work relatively independently within these. The role is likely to provide support from their own expertise to Exams Assistants and other Exams Officers with different expertise. It directly line manages one or more exams assistants and is expected to manage the performance of venue staff where required. Context and environment: (e.g. dept description, region description, organogram) Mexico is an important commercial, cultural and educational partner for the UK and we see to increase the impact of our operations locally. British Council Exams aims to achieve this by providing opportunities through access to quality UK qualifications. Our portfolio of products and services includes IELTS, Aptis, Cambridge Assessment English suits of exams and Professional and University exams for students who need to take exams from a wide range of institutions around the world. Our excellent customer and client service and effective and secure exams delivery are essential to continued growth of the business. Accountabilities, responsibilities and main duties: (including people management and finance) You will play an important role in the Mexico Exams team to manage the distribution line of products in the portfolio of British Council Mexico Exams. You will manage, implement and supervise exam delivery in line with British Council and Examination board service and compliance policies. You will work closely with the Exams management team to ensure that exams are administered compliantly, making sure all clients receive effective customer care, support and information regarding the sitting of exams. The post requires an individual with strong organisational skills, excellent interpersonal skills and an eye for detail. Managing exams processes To manage exams registrations, sessions, venues for exams To supervise receipt, dispatch and security of exam materials for exams and others as required. To manage and implement technical requirements and corporate technical standards for the 1 of 5 Recruitment Team May 2015

2 efficient processing of online registrations and CBT tests as required. Administration control To ensure that information about income is recorded accurately for income reconciliations to be completed on time and meet audit standards To ensure that business transformation actions happen in line with the needs of the business. Marketing and customer service To ensure that detailed information about examinations and sessions is made available to customer service, marketing and sales colleagues for them to help customers make purchase decisions. To ensure that customer feedback is collected in line with corporate standards. To perform relationship management with stakeholders for quality customer service follow up. To liaise with marketing teams to fully understand brand guidelines. Quality assurance and Compliance To ensure exam British Council standards, QCA, and Examination Board exams inspections are met. To recruit, organise training for, supervise and timetable exams venue staff. To recruit, organise training for, supervise and timetable oral examinations. To ensure that all parts of the Exams operation compliance and guidelines are applied and upheld in line with standards and policy for the following areas: o Child protection o Equal Opportunity and Diversity o Health and safety o Information Management o Anti-bribery Key relationships: (include internal and external) Internal Country Exams Manager Exams Operations Manager Finance Team and Senior Finance Controller Other Exam and CMR Coordinators Exams teams Global Safety and Security, Child Protection teams External Venues Venue staff and examiners Vendors Suppliers Exam partners Customers Other important features or requirements of the job (e.g. travel, unsocial/evening hours, restrictions on employment etc) There may be a need for some travel for meetings and to support the Exams team at unsocial hours and weekend work. 2 of 5 Recruitment Team May 2015

3 Please specify any passport/visa and/or nationality requirement. Please indicate if any security or legal checks are required for this role. Applicants should have full legal right to work in Mexico Yes Person Specification Behaviours Essential Making it happen (more demanding) Delivering clear results for the British Council Working together (essential) Establishing a genuinely common goal with others Being Accountable (more demanding): Delivering the best work in order to meet my commitments Desirable Assessment stage Shortlisting and/or Interview Please note: the other behaviours below will not be assessed at interview. However, all behaviours will be used for performance management purposes. Connecting with Others (essential): Making regular opportunities to understand others better Creating Shared Purpose (essential): Communicating an engaging picture of how we can work together Shaping the Future (essential): Looking for way in which we can do things better 3 of 5 Recruitment Team May 2015

4 Skills and Knowledge Managing People (Level 1) Supports others Provides support to less experienced members of the team and is aware of individual differences. Helps colleagues perform tasks and use systems and processes. Managing Projects (Level 2) Analyses project data Examines project data and performance, reporting on progress and recommending corrective action as needed.. Shortlisting and/or Interview Experience Planning and organizing (Level 2) Plans ahead Organises own work over weeks and months, or plans ahead for others, taking account of priorities and the impact on other people. Managing Finance and Resources (Level 1) Uses resources efficiently Uses resources efficiently in own role and complies with financial rules and procedures. Using Technology (Level 2) Operates as an advanced user Works as an advanced practitioner in the use of office software and/or British Council standard and social media platforms and trains or coaches others in their use. Managing Risks (Level 2) Supports a risk management culture Has track record of identifying and highlighting risks and suggesting mitigating actions. Proven experience in quality compliance and process execution of at least 3 years. Proven experience organising and planning different sorts of Short listing and/or Interview 4 of 5 Recruitment Team May 2015

5 projects, services or events that require at least one-month planning and that involve several variables. Proven experience leading teams. Qualifications Ability to operate in Spanish (both written and spoken) at B2. -Ability to operate in English at B2. -University degree in Administration, Industrial Engineering, Modern Languages or related career. -Ability to work with common systems such as Excel, Word and Outlook, and to learn more complex systems. Understanding or basic knowledge of the certifications and/or exams administration Shortlisting Submitted by Country Exams Manager LSP Date of 5 Recruitment Team May 2015