Creating value through responsible leadership

Transcription

1 Creating value through responsible leadership Corporate Responsibility January 2015

2 Kevin Valenzia Territory Senior Partner Contents Committees People Community Environment As the largest and leading professional services firm in Malta, one of the fundamental principles we follow is doing what is right for our clients, our people and our community. Over the years, we have consistently played our part on issues that are important to our stakeholders and central to our business from the quality of services we provide, the diversity of our people at the workplace, our engagements within society, and our environmental footprint. This publication demonstrates our Corporate Responsibility. We are involved with a number of stakeholders to protect our cultural heritage and offer support to a wide range of organisations in our community, which includes the development of our profession, charitable contributions, pro bono work, as well as volunteering by our people to support these initiatives. The way in which we work also has an impact on the environment, and we consistently undertake and discuss improvements to minimise our impact on the environment. At PwC, we are uniquely placed to deliver a distinctive service to our clients, and depend on the quality of our people to help us reach this objective. Providing a work environment to our people in which they can contribute to achieving this objective is fundamental in helping us deliver this service. We therefore strive to make PwC a great place to work, and foster a culture amongst our people that is genuinely inclusive and respectful. Being a responsible employer is part of our ethos and we aim to develop a high performance culture so that our people can develop careers which motivate them and which they value. We are proud of our commitment towards Corporate Responsibility in our community, our people and the environment, but believe that there is still a lot more we can do. We aim to run our firm in a manner which contributes towards building a sustainable future, and I hope that this publication gives some idea of how we are doing this.

3 Committees People Various committees where our people contribute towards the Firms CR strategy. To attract and retain the best talent, we strive to create responsible leaders who build relationships and create value for our clients and the broader marketplace. We also want to provide an experience for our people that allow them to feel engaged and motivated to give their best every day. We recognise our people for their contributions, and support them to develop and reach their full potential. We focus on... Coaching learning and development diversity and inclusion rewards and recognition Coaching talent management work / life balance At PwC we are committed to recruiting and developing the next wave of leaders. This is achieved through our various student and employee training and development programmes, which focus on bringing out the PwC professional in each one of our people. Whilst it is our aim to retain the brightest of recruits, our people are equipped with transferable business skills which can be utilised within most sectors in our economy - this is part of PwC s commitment to the community in which we operate. Lisa Pullicino Creating value through responsible leadership 5

4 It is important for the firm to not only be an equal opportunities employer, but also to promote diversity in our teams. In my experience, nothing stimulates effective work better than using different ways of operating and various ways of looking at problems. These results are achieved through the diversification of our workforce. It is in our firm s best interest to offer various initiatives to our people, such as family friendly measures, in order to allow each member of staff to continue to add value to our clients within their respective roles. We achieve this by... Equipping our people with the skills to grow professionally and personally by investing in continuous training, professional coaching and development. At PwC Malta we have a dedicated talent management and coaching programme that focuses on individual needs and development. This enables us to monitor performance and reward our people accordingly. Running a comprehensive annual training programme that ensures our staff is exposed to a wide range of training activities that focus on technical, business and IT skills. Offering our employees attractive career options within our local practice and within our worldwide network. We encourage our people to build successful relationships with our international and local clients. Creating a work environment that supports the wellbeing of our people through our flexible work practices. We have also recently teamed up with First Steps (a local day care) to open a nursery and childcare centre opposite our offices called First PwC. This gives working parents an easy and convenient solution for their young children. Promoting corporate values that make our people feel proud to be part of our firm and creating a distinctive PwC experience for our people through social events and Corporate Social Responsibility events, which are often in connection with heritage projects. Creating career opportunities through our staff mobility programme. This not only boosts the delivery of increasingly high-quality services to clients, but also develops the cultural skills and international perspective of people across the PwC network. Our people gain significant work experience abroad in the Channel Islands, Italy, Switzerland, the United Kingdom and the United States. Every year we ask our people for their feedback, ideas and views on our firmwide strategy and company life at PwC, through our Global People Survey. This gives us insight on levels of employee engagement and helps focus our efforts for improvement. The survey includes a number of questions related to corporate responsibility, diversity and our impact on the environment. Spark is an internal social network where PwC people can connect with colleagues to share ideas, collaborate on projects, and ultimately create more value for our clients. For an organisation like PwC, Spark represents a new and effective way of working together providing instant access to the expertise and perspectives of 195,000 people around the world. Our TSP, Kevin Valenzia, keeps a daily blog on any meetings he has which he feels are worth sharing with the firm it is an excellent way for him to keep in touch with each and every staff member. Every year we run the Upward Feedback program, which is designed to give our more senior members of staff the feedback they need to excel in their coaching, supervisory and/or leadership role within the firm. We believe that candid feedback will drive a higher level of performance within the firm and in turn result in making us more distinctive in the marketplace. Interesting figures regarding our staff 63% female Average age is years old 28 percent work reduced hours 37% male 48,000 training hours delivered in Lucienne Pace Ross man weeks of overseas secondments The PwC Experience winners The PwC student programmes ACA The ACA qualification is a professional qualification giving students the opportunity to learn while in full time employment. It is a challenging qualification which will enable the student to enroll in a successful and exciting career path. The PwC Experience Award recognises individuals and teams who through their actions live the PwC values of inspiring leadership, developing teamwork, achieving excellence and demonstrating the PwC Experience behaviours in serving clients and developing our people. Nominations are sent in from across the Firm and are evaluated by the PwC Experience Committee which is made up of staff members and partners representing all service lines Mark Lautier 2011 Francesca Fenech 2010 Gillian Pullicino CareerDeal The CareerDeal programme is a student-internship programme that has been successfully running for over ten years, seeking to support students throughout their university studies in Accountancy, whilst preparing you for your future within PwC. ACCA The ACCA Qualification is designed to provide the students with accounting knowledge, skills and professional values which will deliver finance professionals who are capable of building successful careers across all sectors, whether they are working in the public or private sectors, practising in accounting firms, or pursuing a career in business David Leone Ganado 2008 Etienne Bonnici 6 PwC Creating value through responsible leadership Luke Spiteri 2013 Melanie Micallef Gauci

5 Community Professional Organisations Our Lady of Victories We provide financial support to a number of charities and NGOs, including Din l-art Helwa whereby we contribute to restoration of paintings and frescoes in the Our Lady of Victories Chapel in Valletta. Accountancy Board Time value on activities related to the profession Life Cycle Challenge L-Istrina Supporting Andrew Schembri (Advisory Service) - in his Lifecycle Challenge in Japan. Blood Donation Pro bono work on various charities and community organisation such as annual L-Istrina program. Sustainability Advisory Services Sponsorships Blood donation events organised biannually at our Qormi offices to facilitate staff willing to donate. Cash Donations We support The Ladybird Foundation and the Malta Rugby Football Union CareerDeal Hours to CSR Emerging Leaders Network Donation to worthy various worthy causes including cash collected by staff during social events. The PwC 1 million Start up Fund 8 PwC Creating value through responsible leadership 9

6 Environment 1. Green Team We are monitoring and managing our impact on the environment. We track our performance in terms of environmental KPIs on a monthly basis. A Team set up for this purposes, internally referred to as the Green Team, meets on a quarterly basis to consider results and actions that may be appropriate. 2. Saving Measures We constantly looking for ways to reduce our environmental impact. In the design and development of the new floor at our offices in Qormi, and in the refurbishment of the other floors, we implemented the following energy saving solutions: Improved distribution and flexibility in controlling air conditioning units to achieve better temperature control, particularly in open areas and taking into consideration the proximity to external windows Insulation within the roof lightweight structure which helps to reduce ingress of heat Use of glass with thermal insulation properties on all external apertures and shading devices on all south and west facing apertures to reduce air conditioning load Installation of energy saving lights throughout most of our premises together with motion sensors that turn off lights when floors and rooms are not in use. Sensors also control electricity intensity depending on the availability of external light Use of collected rainwater to supply all our restrooms We calculate our carbon footprint on a yearly basis. The operational boundary of our footprint calculation looks at the above three elements together with travel (including travelling to work and to meetings, locally and overseas) and laptops as our main consumables. The major contributors to our emissions are electricity and travel which on average are responsible for 46% and 49% of our emissions respectively. Our commitment to sustainability 3. Corporate Responsibility Our Corporate Responsibility strategy works towards four main objectives: Contributing towards the wider community, and to our profession Making the office a better place to work in for our people Reducing our footprint on the environment Assisting clients in integrating corporate responsibility goals within their business strategy, through our sustainability services Our day-to-day choices have an impact on the environment and our community. It is our mission to raise awareness with our people, to influence our behaviours, and to measure the impact. Romina Soler 10 PwC Creating value through responsible leadership 11

7 Contact Us PwC, 78 Mill Street, Qormi QRM3101. Malta T: E: Copyright 2015 PricewaterhouseCoopers. All rights reserved. PwC refers to the Malta member firm, and may sometimes refer to the PwC network. Each member firm is a separate legal entity. Please see for further details.