FERC Training: Targeted, Effective, and Concise

Transcription

1 February 2017 FERC Training: Targeted, Effective, and Concise Utilities & Energy: Compliance & Ethics Conference Duke Energy Corporation Regulated Utilities Duke Energy Carolinas, LLC ( DEC ) Duke Energy Progress, Inc. ( DEP ) Duke Energy Florida, Inc. ( DEF ) Duke Energy Indiana, Inc. ( DEI ) Duke Energy Ohio, Inc.* ( DEO ) Duke Energy Kentucky, Inc. ( DEK ) * Transmission and distribution are rate-regulated. Generation is not rate-regulated. Does not have captive power customers. Customers 7.4 Million retail customers North/South Carolina Million Florida Million Ohio/Kentucky/Indiana Million Note: 525,000 retail gas customers in southwestern Ohio and northern Kentucky Legacy Duke Energy Legacy Progress Energy Regulated Generation 50,000 MW Coal 41% Nuclear 33% Gas and Oil 24% Hydroelectric and Solar 2% Employees 47,000* *Includes contingent workers. Duke Energy Renewables 2,400 MW Wind and solar renewable generation and energy transmission projects throughout the United States 2 1

2 Duke Energy Ethics & Compliance Organization Pres, CEO & Chair of BOD Audit Committee Board of Directors Exec VP & Chief Legal Officer VP, Chief E&C Officer Corporate Compliance Ethics and Training Program Compliance Compliance Program Federal RIM State Ethics Training Analyst Admin Federal RIM State Ethics Training IT Analyst 3 Ethics & Compliance Trainings 2016 elearnings Topics FERC Affiliate Restrictions / SOC Awareness FERC Market Based Rate / Cost Based Rate Data Privacy Code of Business Ethics State Regulatory Affiliate Requirements FCPA Political Activity Records & Information Management Total Deployments 102,000 instances 4 2

3 FERC training assessment Key considerations Targeted: Deploy to only those individuals who need to know Effective: Make it understandable, engaging and easier to retain Concise: Include only relevant information and emphasize what s important 5 Training Criteria - FERC Classifications FERC Classifications Background Implemented in 2012 Assigned to all individuals (including contingent workers) Classifications align with the individual s function based on the FERC s definition Added to HR system, found in Outlook Total employees/contingent workers 30,000/19,000 Purpose Assign annual FERC training Monitor system access Monitor physical access Monitor worker transfers 6 3

4 FERC Classifications - Definitions 7 FERC SOC/Affiliate Restrictions Training 2015 Approach Criteria Training assigned by FERC classification (as developed in 2012) Two versions deployed: Full version 1200 Condensed version (No Conduit Rule) Training revamped - simplified, and shortened Delivered via elearning (Articulate) approximately 7 minutes Challenges Training fatigue Pushback from management/trainees on applicability Increase in required trainings across all businesses/targeted groups 8 4

5 FERC training assessment Key considerations Targeted: Deploy to only those individuals who need to know Effective: Make it understandable, engaging and easier to retain Concise: Include only relevant information and emphasize what s important 9 FERC SOC/Affiliate Restrictions Training 2016 Approach Criteria Training assigned by FERC Classification Reviewed FERC s functional definitions with focus on Shared Support (6,7) Modified Duke FERC classification definitions likely factor Reviewed every department and function Applied modified definition for Shared Support (6,7) Moved approximately 5,000 workers from shared support (6) to low risk shared support (7) Identified workers for shorter, targeted messaging (i.e. Human Resources) Benefits Increased productivity (5,000 workers x 7minutes = 580 hours ) Identified individuals for specific targeted messaging s (i.e. Human Resources, IT) Increased information retention 10 5

6 Keys to success Make it impactful Introduce micro learning concept Carve out specific topics and target only those that need to know Understand the difference between training and awareness Vary methods of delivery and adapt to the audience Traditional elearnings blasts Video/animation Classroom Intranet Continually assess Regularly review criteria for determining audience Measure effectiveness and solicit feedback Challenge status quo 11 Questions 12 6