MAGIC: Five Keys for Managers to Unlock the Power of Employee Engagement

Transcription

1 MAGIC: Five Keys for Managers to Unlock the Power of Employee Engagement David Mason, Ph.D. Senior Consultant Charles Rogel, MBA VP Products & Marketing

2 About DecisionWise Founded countries 70 languages 200+ clients Named one of the fastest growing private companies in America and 2016

3 When Asked. Do you understand the concept of employee engagement? 65% 41% Managers Non-Managers

4 Employee Engagement Groups (% of Total) How does the engagement level of the manager compare to the engagement of his or her employees? 60.00% 50.00% 48% 51% 43% 45% 40.00% 36% 34% 32% 30.00% 24% Fully Engaged Key Contributors 20.00% 10.00% 12% 20% 14% 14% 9% 9% Opportunity Group Fully Disengaged 3% 5% 0.00% Fully Engaged (n=808) Key Contributor (n=1154) Opportunity Group (n=292) Manager Engagement Groups Fully Disengaged (n=46)

5 What does a good day look like for you?

6 Defining Engagement Engagement Employee engagement is an emotional state where employees feel passionate, energetic, and committed to their work. This translates into employees who give their hearts, spirits, minds, and hands to deliver a high level of performance to the organization

7 We Wrote the Book on Engagement Extensive psychological literature review DecisionWise 2013 study of over 13 million responses Over two decades of research Business case studies

8 The Engagement Experience Engagement Hearts, Spirits, Minds, and Hands Satisfaction Contractual Transformational Transactional

9 The Engagement Experience M A G I C Meaning Autonomy Growth Impact Connection Hearts, Spirits, Minds, and Hands Satisfaction Contractual Transformational Transactional

10 ENGAGEMENT MAGIC Self-Assessment Results Low Moderate High M A G I C

11 M A G I C Meaning Autonomy Growth Impact Connection

12 Meaning Q: What is meaning? When one s work has purpose beyond the job itself.

13 Does your job inspire you?

14 Which jobs are meaningful? Which jobs are not? Can anything have meaning?

15 I m part of a team building the world s largest indoor coliseum. -Philippine Arena in Ciudad de Victoria, the Philippines

16 Two Types of Meaning Inherent Associated

17 Autonomy Q: What is autonomy? The ability to control and shape one s role and environment in a way that best uses one s talents and preferences to produce optimal results.

18 Are you given the freedom to fully utilize your talents and abilities in your current position?

19 Types of Autonomy Spatial Temporal Social Task

20 Freedom vs. Anarchy

21 Growth Q: What is growth? Developing; becoming better tomorrow than you are today, both professionally and personally.

22 Do you regularly feel challenged and stretched in your job?

23 Stretching and Growth

24 Zone of Proximal Development Too easy Too hard 0 Aligned Zone of 100 Proximal Development

25 Impact Q: What is impact? Causing and being a part of results; seeing positive and worth while outcomes of one s efforts.

26 Do you leave work each day feeling like you were able to accomplish something significant?

27 Game Theory

28 IMPACT Where Do Your Tasks Fall? High Low Low EFFORT High

29 Connection Q: What is connection? A sense of belonging to something greater than oneself.

30 Do you feel like you belong?

31 Types of Connection Social Task Organizational Work Values Mission

32 Training Agenda Employee Training- 1 day Manager Training- half day Engagement vs. Satisfaction Self-assessment Results Why Engagement? 5 Keys Meaning Autonomy Growth Impact Connection My Engagement Action Plan Manager s Influence The ROI of Engagement One-on-One Engagement Interview Creating Ownership Creating the Environment Developing Your People Your Leadership Plan

33 Take the ENGAGEMENT MAGIC Self-Assessment

34 Learn More Available at: