Social Worker / Counsellor. Employment Services

Transcription

1 ROLE DESCRIPTION Role Title: Department: Reports to (title): Social Worker / Counsellor Employment Services Area Manager Organisational Environment MADEC is a community based non-profit company dedicated to servicing the Sunraysia, Mid Murray, Murray Darling, Riverland, Murraylands, Kadina/Clare and Adelaide South regions. As an innovative and responsive community business MADEC will meet the needs and aspirations of individuals and communities through premium provision of community education, training, employment and enterprise services. MADEC operates as a multi-site service provider within Job Services Australia, managing an Education, Employment Services Contract which delivers employment/educational outcomes for defined job seeker groups in accordance with guidelines set down by the Department of Employment (DOE). Primary Purpose of Role The main focus of the position is to provide vocational and/or professional counselling to job seekers to assist overcoming significant barriers to finding employment. Direct Reports to this Role nil Total Number of Reports nil Key Relationships Internal Reports on a day to day basis to the Area Manager and/or Team Leader Works in collaboration with and provides support to other members of the team Provides advice and support to Employment Consultants within MADEC External Has contact with Centrelink, and other stakeholders and welfare organisations HR/PD/067 PD Social Worker / Counsellor Date of Issue: 04/12/2013 Page 1 of 6

2 Key Responsibilities/ Accountabilities: Conduct Job Seeker Assessments including specialist assessments such as psychological assessments Conduct initial interviews and assessments, develop/amend Intervention Plans Be involved in on-going case management and individualised assistance to job seekers or providing brief interventions with job seekers managed by another Employment Consultant Conduct one on one interviews with job seekers for the purpose of monitoring their progress, as well as, providing on-going support Schedule and implement appropriate activities that reflect the job seekers progress and their changing needs Establishing a relationship of trust and respect with job seekers Encouraging job seekers to talk about issues they feel they cannot normally share with others Assisting job seekers to make decisions and choices regarding possible ways forward Working to agreed targets in relation to job seeker contact and employment goals Liaising, as necessary, with other agencies and individuals to help make changes based on the issues raised by job seekers Proactively promote and market MADEC job seekers to potential employers to secure ongoing sustainable employment outcomes Provide customer assistance for jobseekers referred to Job Services Australia services. Including assisting with resume summaries, interviewing skills, career and labour market information, with a view to placing job seekers into sustainable employment or training in the shortest timeframe possible. Correctly document information in accordance to the Job Services Australia contract, guidelines, Key Performance Indicators and MADEC Work Instructions. Maximize outcomes for eligible jobseekers, particularly the long term unemployed and highly disadvantaged Maximize the delivery of high quality, ethical employment services Preparing a marketing strategy in consultation with the job seeker including identifying employers and locations, transport and licence restrictions, certificate and ticket requirements Maintain accurate, timely and relevant information on jobseeker files and the DOE IT systems Maintain and manage a suitable appointment schedule for all jobseekers, ensuring compliance with DOE contractual obligations concerning contact Maintain privacy and security of all records according to the Social Security and Privacy Acts Attend and participate in regular staff meetings Actively promote MADEC and all of its services to the wider community HR/PD/067 PD Social Worker / Counsellor Date of Issue: 04/12/2013 Page 2 of 6

3 General Contribute to the achievement of the goals as outlined in the Strategic Plan and the overall objectives of the organisation Adhere to MADEC s policies and procedures and Code of Conduct for employees Complying to OH&S, WorkCover and EEO requirements by supporting the overall Quality and Safety Management Systems to provide a safe and healthy work environment, free from sexual harassment and discrimination Comply with MADEC s Environmental Management System (EMS) by committing to the continuous improvement of our environmental performance by implementing measures to ensure avoidance of environmental harm and minimisation of impacts. Qualifications and Experience: Qualifications/ Memberships Allied health qualifications including psychologist, vocational rehabilitation counsellor, social worker, community or welfare qualifications or equivalent qualification Where qualification requires you must have registration to practise Be eligible to obtain professional membership Maintenance of a current driver s license is essential Experience: Experience in providing clinical services to assist vulnerable members of the community Previous counselling experience An understanding of the Jobs Services Australia system, in particular, servicing requirement and knowledge of support services available to jobseekers Knowledge of local referral agencies and other providers of complimentary programs A working knowledge of relevant legislation, e.g. the Social Security Act, Privacy Act, Freedom of Information Act, Anti-Discrimination legislation and mechanisms and Occupational Health and Safety regulations Skills: A flexible and solutions based approach with job seekers which will assist in dealing with a range of barriers and directing them to employment The use of evidence based practice models Excellent administrative, organisational and report writing skills with a strong focus on accuracy Competent use and knowledge of computer software, particularly MS suite of products and proficiency in the use of databases Personal Attributes: Interpersonal, oral and written communication skills appropriate to the primary objectives of the role HR/PD/067 PD Social Worker / Counsellor Date of Issue: 04/12/2013 Page 3 of 6

4 A willingness and capacity to learn on a continuous basis Ability to apply skills and knowledge outside the confines of the major role, to exercise initiative and to adapt to changing demands Able to work both autonomously and as a team member An understanding of and commitment to quality and customer services A non-judgmental and empathetic attitude and showing acceptance of people of diverse backgrounds Effective organisational and time management skills Capacity to provide leadership and gain the cooperation of others At MADEC We Value Trust, Honesty and Accountability The upholding of trust, honesty and individual and organisational accountability in all we do and say. Walks the talk Shows respect Is transparent Is accountable Communicates consistently, honestly, constructively and with good intent. Recognise, give credit to and respect our people for their contributions. Dignity and Respect The right of each and every person to be treated with respect and dignity. Supports team members and colleagues Builds relationships Energises others Treats colleagues and subordinates in a fair and equitable manner. Build relationships across the organisation. Relates easily with a wide range of diverse people Community The spirit and ethos of community development and community well-being. Community focus Looks for opportunities to strengthen the communities we operate in. HR/PD/067 PD Social Worker / Counsellor Date of Issue: 04/12/2013 Page 4 of 6

5 Initiative and Creativity The initiative and creative potential of individuals and the contribution they can make to MADEC. Open to new ideas Shows initiative Adaptive Open to new ideas and processes Collaborate on changes and support ideas of others. Growth and Development The professional growth and development of board members, management and staff that will enhance their skills, knowledge and experience. Creates a picture of success Develops and coaches others Provides service, knowledge and experience to others. Provides a culture that supports continual learning. Quality and Continuous Improvement The development and delivery of high quality services to our job seekers and customers through continuous improvement and organisational development processes. Understands the business Seeks opportunities for business benefit Thinks analytically Understands how the department works and contributes to business success Challenges the status quo Continually reviews processes to ensure best practice. Thinks conceptually Economic, Social and Environmental Sustainability The principles and practices of economic, social and environmental sustainability. Understands the business Seeks opportunities for business benefit Thinks analytically Thinks conceptually Seeks opportunities to improve, quality and efficiency, safety, health and the environment Ensure safe working environment for employees by actively resolving safety issue in a timely manner. Being thoughtful about resource HR/PD/067 PD Social Worker / Counsellor Date of Issue: 04/12/2013 Page 5 of 6

6 Approved by: Name Louise Williams Position Title Human Resources Manager Date 3/12/2013 Employee Acknowledgement: Name Signature Date HR/PD/067 PD Social Worker / Counsellor Date of Issue: 04/12/2013 Page 6 of 6