SAP HR Digital Experience

Transcription

1 brought to you by SAP HR SAP HR Digital Experience Sabrina Dick, HR Director SAP Central & Eastern Europe INTERNAL

2 Our HR Guiding Principles aim at world-class HR consumer experiences Simplify Make HR interactions smooth and easy Consumer experiences Standardize Scale while providing personalized HR services Consumer satisfaction Deliver enjoyable HR services with human touch 2

3 Why we all need to evolve. SAP s Digital Business Framework We are enabling our customers to transition to digital businesses and Run Simple. Digitalization is the new norm Digitization is changing businesses, processes and people. Customer expectations Employees are digital consumers and expect the same from their employer. 3

4 Three dimensions of SAP s digital transformation Culture Business Technology 4

5 Cultural Transformation. From PROFIT To PURPOSE From CONTROLLING To EMPOWERING From HIERARCHIES To COMMUNITIES 5

6 We take our HR Operating Model to the next level focusing on experiences. Enhanced Three-Pillar-Model Experience-Focused-Model Three-Pillar-Model HR BP HR Practices Globalization of HR along three pillars of responsibility (Business Partnering, Transactional Servicing, Design) Globalized Transformation to become more scalable, cloud enabled and customer focused Transformed Holistic end-to-end setup for a superior HR customer experience provided by One HR Leading-Edge Legend: = Business partnering = Build (design) = Run (recurring execution) 6

7 HR technology innovation enables us to design engaging HR services. Continuous Performance Management Performance & goals Development planning 360 Feedback Succession Management Compensation Planning Travel Expense People Profile Employee Central SAP Talk Total Rewards HR Core SAP JAM SuccessFactors Mobile External Workers Recruiting HR analytics Social collaboration Appreciate Cloud Transformation Recruiting Marketing Recruiting Management Multiposting Onboarding Pre-start portal Onboarding forms LMS LMS Learning Workforce analytics Own SAP SAP Cloud Platform SAP Alumni Employee Engagement Agility & Innovation Simplify & Standardize Total Cost of Ownership 85 Engagement Index (+3 in 2016) HR Service Satisfaction is at an all time high 50 go-lives in 2017 so far 75% of the go-lives were quick wins (< 3 months to go live) 80% of HR processes in the Cloud HR customer satisfaction at an all time high with 7.8 (scale 1-10) 5 Global on-premise systems to the cloud + Multiple decentralized LMS to One 7 Global Learning Platform

8 We continue to boost HR Customer Satisfaction* *Source: Annual HR Customer Feedback Survey 2017 data point refers to data collection January 2018 (retrospective assessment of 2017) 8

9 And the market agrees. In 2017 alone, we received 281 employer awards*. *Several awards have been received in multiple locations. 9

10 We are proud but we don t stop! The journey never ends the experience only gets better 10

11 Thank You let s stay in touch! # DigitalHR Sabrina Dick HR Director Central & Eastern Europe 11