JOB IDENTIFICATION. 8 th September,2016 REPORTING STRUCTURE. Senior Application Developer. IT Manager- Development & MIS Job Grade: ZT3

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1 JOB DESCRIPTION JOB IDENTIFICATION Job Title Name of Incumbent Job Grade Level Department Section Location Described Revision No. Systems Analyst ZT4 High Information Services IT Development and MIS Lusaka 8 th September,2016 ZT/IS/SA1 REPORTING STRUCTURE Senior Application Developer Job Grade: ZT4 IT Manager- Development & MIS Job Grade: ZT3 Systems Analyst Job Grade: ZT4 Level: High OVERALL PURPOSE 1. Provide leading expert support to existing and upcoming internal business applications 2. Provide business support to all Zamtel s Telecom business units (Commercial, Finance, HR, Technical and Legal) to understand the business needs and translate them into System Requirements Specifications (SRSs) 3. Continuously analyse and improve existing Business Support Systems to ensure the highest level of integrity and support towards the business 4. Expected to work closely with the Systems Architect on the software architecture of the applications and systems within the team JOB SPECIFICATION Human Resources (2016) Page 1 of 6

2 Minimum Qualifications Degree in Computer Science, Information Technology, Information Systems, or equivalent Professional Registration Information Communication Technology Society of Zambia(ICTSZ) or any other recognised body Minimum Experience Minimum of 3 years of experience in a computing environment as administrator or Software Developer level Minimum of 3 years in designing, improving and documenting business processes Minimum of 3 years of experience in Business Support Systems front end applications Key Knowledge Working knowledge of ITIL processes Knowledge of COBIT5 Framework Knowledge of telecommunications-related best practices Java development such as J2EE, JSP, JDBC, Java Script Web Development such as C#,.NET, ASP.NET, XML, HTML, PHP, XSLT, Content Management. Development with RDBMS including ORACLE or MS SQL Server Oracle Applications Development such as PL/SQL, SQL, SQL*Plus, TOAD, Oracle Discover Knowledgeable of relational databases and/or SQL databases Strong understanding of the software development cycle Key Skills General understanding of application maintenance development and change management methodologies Strong analytical, verbal and writing communication skills Ability to role model and manage customers and fellow team members People Skills Project Management Time management skills (specifically the ability to prioritise) Coaching and Mentoring skills Key Attributes/Competencies Achievement Orientation Highly developed Analytical Thinking Customer Focus Orientation Integrity Flexibility Teamwork and cooperation Flexible attitude to working times/arrangements Human Resources (2016) Page 2 of 6

3 Ability to work under tight deadlines and ability to respond to high priority situations Innovativeness Systematic KEY JOB OUTPUTS KEY PERFORMANCE OBJECTIVES AREA(KPA s) 1. System Analysis Provide business support to all Zamtel s business units to understand the business needs and translate them into System Requirements Specifications Identify options for potential solutions and assess them for both technical and business suitability Draw specific proposals for modified or replacement systems Present proposals to internal clients Work closely with developers and a variety of end users to ensure technical compatibility and user satisfaction Oversee the implementation of a new system Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements KEY PERFORMANCE INDICATORS (KPI s) Accuracy of data analysis WEIGHTING 25 Human Resources (2016) Page 3 of 6

4 Liase closely with IT Infrastructure Team to provide expert support and systems management for assigned systems and applications within agreed SLAs Involvement in testing new products, services and technologies. Testing new and upgraded applications before implementation and rollout Provide User Acceptance Test environment in conjunction with the Project Sponsor/Owner Closely liase with Project Managers Development, improvement and document of Business Support processes to ensure the highest possible level of integrity and support of all IT-systems towards the business 2. Customer Satisfaction Contribute towards High levels of 35 continually improving all proactive aspects of service delivery customer Weigh up the pro s and service con s of each solution to maintained provide the best services to customers Provide input into the best buys/most suitable equipment to meet customer requirements Deliver first time right service excellence Write end-user manuals for new/existing systems Human Resources (2016) Page 4 of 6

5 In Collaboration with the Business Trainer, provide training to users of a new system Provide assistance and advice to business users in the effective use of applications and information technology 3. Supervisory/Managerial/ Build and enforce a caring Sound 20 Leadership Complexity approach towards all relationships clients are built and Develop supportive maintained relationships with reports Workflow is and encourage team spirit effective Communicate actively and Communication effectively resolving any forums are potential conflicts that may used effectively arise and sharing and providing relevant information 4. Documentation System 10 Produce project feasibility documented reports according to the Ensure documentation and guidelines in the policy implementation. software standard Document updates every 6 document months and version control of documents. Ensure adherence to organisations policy, IS procedures and documentation standards 5. Section Reporting Prepare weekly and monthly reports showing sectional performance -Weekly report handed before close of business every Friday - 10 TOTAL 100 Human Resources (2016) Page 5 of 6

6 NOTE: Management may at its discretion change the KPIs and weighting as per dictates of the job and these would be signed for. Incumbent Signature IT Manager- Development & MIS Chief Information Officer Chief Human Resources & Administration Officer CONTENT ACCEPTANCE 8 th September,2016 Human Resources (2016) Page 6 of 6