11/7/2016. The Role of Technology in the Evolution of Human Resources. Many companies are ripping out decades of investment in lastgeneration

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1 The Role of Technology in the Evolution of Human Resources Anne Patten, MSIO Ashley Gomez, HR Intern IO Student 1 Many companies are ripping out decades of investment in lastgeneration ERP systems and replacing them with tools that can directly empower managers and employees. 2 Bersin by Deloitte, 2015 Agenda History of HR Technology at County of Riverside Our current Selection & Testing Processes Where we might be headed in the future Why new technologies fail Tips for successful implementation of new technology 3 1

2 History of Talent Management & Technology Past Present Future Hard Copy Resume PeopleSoft Human Capital Management Talent Acquisition Manager 2007 Resumix JobMatch Focus on: Execution of Business Needs, Applicant Experience, and Data Analytics / Reporting COUNTY OF RIVERSIDE: FORMER SELECTION PROCESSES 5 JobMatch 150,000 + resumes at any given time in database Resume matching No opportunity for applicant expression of interest by job Massive Applicant Pool used across all jobs Manual Review of Resumes 6 2

3 User Testing with JobMatch Test from Home (unproctored) Separate account with testing vendor Manually export test scores Scores manually entered into JobMatch 7 COUNTY OF RIVERSIDE: CURRENT SELECTION PROCESSES 8 PeopleSoft HCM Talent Acquisition Manager Live in January 2014 Applicant must express interest at the job level Automated screening Offers many efficiency benefits Integrated with test vendor, scores autopopulate into TAM 9 3

4 Our Current Selection Process 1. Position Evaluation / Pre-Planning Establish Screening Approach 2. Job Posting 3. Applicant Interest Submit Application & Answer Screening Questions 4. Testing (when applicable) 5. Certify 6. Interview 7. Hire 10 Value Added Automated Screening High Volume Recruitments Highly Customizable on Needs of Recruitment Collect Unique Information 11 CoR Testing Process TAM Order Tests Auto- Return Scores CEB 12 4

5 CONSIDERATIONS TO MAKE WHEN EVALUATING SOLUTIONS FOR THE FUTURE 13 Progression Over Time Pre 1990: : : 2011-????: Era of Personnel Management Era of Human Resources Era of Talent Management Era of Business Execution 14 The Context Has Changed Technological Advancements Rapid Pace Information Sharing at an All Time High Systems of Record Systems of Engagement Diverse applicant pool 15 5

6 Meeting Applicant Expectations Remaining Competitive Ease of Use > Features & Efficiencies Improve Applicant/Employee Experience Multiple Avenues to Apply Mobile Technology Consumer-Like Experience 16 Make Technology Accessible Nearly every part of HR from sourcing to recruitment to talent and performance management to learning is being transformed It is important to evaluate the success of these technologies through employee engagement with the software The technology we implement has to make sense to those that will be using it 17 It all starts with a conversation Partnering with Business Leaders to: Define business strategy Efficiently manage talent Drive business execution Effectively Supporting Business Execution: Implement methods that can predict and select for specific employee behavior Utilize technology that supports these ends 18 6

7 70% Software Implementation are Considered Failures Why? 49% fear over role-definition 44% customization needs create time & expense burdens 37% problems developing report & analytics 29% no prior knowledge / experience with HCM 28% internal resource constraints Biggest challenge may be people, not systems (Mercer, XXXX) 19 So What s the Solution? Change Agents: Define what constitutes success upfront (this can be tough if you don t know what you need or want) Identify key stakeholders, evaluate their commitment levels throughout the process Gap analysis: where is your organization and where do you want to be? What are the metrics employees will be held accountable for? Assemble implementation teams wisely Develop a solid communication strategy for all players involved in the implementation 20 Wrap-Up History of Recruiting and Selection systems at County of Riverside Reviewed current selection processes Role of HR in business execution Tips for Success in any implementation 21 7

8 Thank you! Anne Patten, MSIO Ashley Gomez, HR Intern IO Student 22 8