TELLING TRANSIT S STORY: CREATING A CULTURE OF SAFETY KPTA Expo 15 Manhattan, Kansas August 4, 2015

Transcription

1 TELLING TRANSIT S STORY: CREATING A CULTURE OF SAFETY KPTA Expo 15 Manhattan, Kansas August 4, 2015

2 DAY 2: CREATING & SUSTAINING A SAFETY CULTURE

3 AGENDA AND SESSION DIRECTION WEDNESDAY Leadership the Key to a Strong Safety Culture MAP-21, Pillars of Safety: How They Affect You Now Tips, Tools, Ideas to implement in your Transit System Summary and Conclusion

4 We hope you enjoy this session. We are Moosely a fun teaching team.

5 Safer Conditions & Behaviors Management Supervision Hiring Reporting Security Maintenance Safety Plans Re-engineering Training Regulations Policies Procedures Technologies

6 SAFETY CULTURE SELF-ASSESSMENT 1. Employee suggestions 2. Provide feedback 3. Informed of safety changes 4. Able to freely speak-up 5. Question tasks counter to safety 6. Reporting near misses no punish. 7. Safety top priority to mgmt. 8. Accidents + corrective measures 9. Safety VS. Productivity 10. Rules prevent accidents 11. Discuss prevention 12. Act on repeated accidents 13. Safety issues communicated 14. Mistakes not held against employee 15. Accidents don t happen 16. No serious safety problems/issues 17. Leadership values safety 18. Effective SMS 19. Encouraged to identify hazards 20. Productive safety meetings See Handout: 1-25

7 Close Calls - Running Red Lights

8 LEADERSHIP THE KEY TO A STRONG SAFETY CULTURE

9 "engaging in and maintaining behaviors that help others achieve our safety goals" INTEGRAL SAFETY LEADERSHIP

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11 AMERICAN CULTURE & VALUES We hold certain values that are paramount to our culture: Individuality Privacy Equality Time Informality Achievement & Hard Work/Play Direct & Assertive Looking to the Future & to Change Innovation/Adaptability

12 THE CONTEXT OF AMERICAN CULTURE

13 ATTITUDE S INFLUENCE ON RESULTING BEHAVIORS Attitudes Beliefs Behavior Emotional Component Cognitive Component Behavioral Component How it makes you feel towards the individual, change, issue, organization Your thoughts & beliefs about the individual, change, issue, organization How the attitude influences your behavior towards the individual, change, issue, organization or within the organization

14 AN INDIVIDUAL S ATTITUDE Includes workplace perceptions of: People: management, peers or customers Issues, objects, events & activities Policies, procedures, rules or directions Can be: Positive Negative or Uncertain, mixed or indifferent Influenced by circumstances: Personal, life experiences, by others Important issues to employees Cleveland RTA

15 Chief Causes of Accidents WHY FOCUS ON BEHAVIOR? Unsafe Conditions Unsafe Behavior Act's of God

16 THREE TOP REASONS FOR ACCIDENTS Rushing Tight schedules Late, on-time performance pressures Distractions Vehicle operator multi-tasking Eating, drinking Cell phones, Kindles, other devices Passenger issues Poor Preparation Lack of training & certification Inexperience

17 INDICATIONS OF A POOR SAFETY ATTITUDE Exercise

18 WHAT DO THESE ATTITUDES PRODUCE? Complacency Being upset, angry, disengaged or disinterested Recklessness, carelessness Lack of job confidence, skill Fatigue /Stress (or I need a drink.)

19 UNSAFE TRANSIT CONDITIONS OR UNSAFE BEHAVIORS?

20 5 8 Go for it! 6 7

21 RURAL TRANSIT UNSAFE CONDITIONS Wildlife Collisions Roadway Collisions Road Conditions Fatigue/Complacency Distractions Farming Skills & Behavior

22 THE ABC THEORY A B Activator Aspect of the environment, precedes and influences behavior Behavior Something you can see, every day every task Its either safe or unsafe C Consequence Every behavior is followed by a series of consequences B.F. Skinner

23 EXERCISE THINK LIKE A LEADER: ACTIVATOR (Why?) BEHAVIOUR (What?) CONSEQUENCES CHANGE Late for work Operator speeding Ticket Emergency Operator speeding Hits curb, damages the vehicle Attitude Operator speeding Crash; injury to others

24 OPEN ENDED QUESTIONS 1. What led you to this decision? 2. What suggestions for improvement do you have? 3. When will this action take place? 4. When do you consider you will make changes? 5. Where do you feel you need help?

25 6. Why are you considering taking this action? 7. How do you plan to turn this situation around? 8. How do you plan to implement this change? 9. What inspires you about working for our company? 10.What will you do differently the next time?

26 MAP-21 PUBLIC TRANSPORTATION SAFETY PROGRAM MANAGEMENT SYSTEM

27 SAFETY MANAGEMENT SYSTEM (SMS) Not a case of reinventing of the wheel for safety Incorporation of existing safety programs, components & elements Major elements: Safety Policy & Plan Risk Management Safety Assurance Safety Promotion

28 FTA S GOAL: DEVELOPING & MAINTAINING A POSITIVE SAFETY CULTURE SMS, Bus Safety Program Safer Behavior, Being Proactive, Promoting Safety Culture Cost Savings, Reduced Losses Rider Assistance Driver Shied

29 PART 3: TIPS, TOOLS, IDEAS TO IMPLEMENT IN YOUR TRANSIT SYSTEM Creating a Culture of Safety for Excellent Public Transportation

30 CULTURAL VALUES IN REFERENCE TO SYSTEM SAFETY Individuality Privacy Equality Time Informality Achievement & Hard Work/Play Direct & Assertive Looking to the Future & to Change Innovation Adaptability

31 LEVERAGING OFF OF CULTURAL VALUES FOR SAFETY Individuality Develop safety leaders/champions in every department Recognize difference in safety issues by department Seek safety contributions from all individuals Privacy Make safety a personal concern Allow for individual concerns about safety & provide feedback Equality Include representatives from all departments on a safety committee Be consistent & fair, Walk the talk Involve employees in planning, designing & implementing safety

32 LEVERAGING OFF OF CULTURAL VALUES FOR SAFETY Direct & Assertive Act on unsafe conditions & unsafe behaviors immediately Communicate Insist on safety first Accident investigation Looking to the Future & to Change Recognize evolving hazards & trends Listen to the music. Expect the unexpected. Solicit input on trends, issues & concerns Innovation/Adaptability Challenge and eliminate complacency deal with attitudes Use technology

33 Safety Leadership Principle #18: Listen to the music.

34 LEVERAGING OFF OF CULTURAL VALUES FOR SAFETY Time Make safety part of the job Provide the time for safety meetings & tailgate meetings Don t set up rushing & short-cuts Informality Promote safety in a motivating manner Promote through casual chats Achievement & Hard Work/Play Have fun in promoting safety, get folks involved Reward & recognize on safety performance & innovation Motivate employees

35 THE AMAZING RACE

36 USING CULTURAL INFLUENCES

37 TELLING TRANSIT S STORY SUMMARY & CONCLUSION Creating a Culture of Safety within Public Transportation

38 SUMMARY & CONCLUSION Overview Part 1: Leadership the Key to a Strong Safety Culture Part 2: MAP-21, Pillars of Safety and How They Affects Tribal Transit Leadership the Key to a Strong Safety Culture Part 3: Tips, Tools, Ideas to implement in Your Transit system

39 SAY IT, SHOW IT, MODEL IT, SAY IT AGAIN

40 One last tip. And, thank you for your participation.

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