ATTRIBUTION AND FOLLOWERSHIP

Transcription

1 ATTRIBUTION AND FOLLOWERSHIP Leadership INTERNATIONAL BUSINESS ANNISA DEVIANA / GHEA AMALIA / JESSICA FELICIANA / RAVINA TARA / UTAMI NURIMA / YIN YI WEI /

2 INTRODUCTION Attributes and Followership are the highlights in our group assignment. Attributes studied stage model which are the manager tries to determine the cause of the poor performance and the manager tries to select an appropriate response to correct the problem. And as the manager give an attribution to his/her follower, the follower will take the initiative to deal with problems and appreciate his/her manager efforts to make necessary changes by inceasing his/her perfomance and give a contribution to the company. Based from Attributes and Followership Theory our group did a research about The manager's role in the effectiveness and productivity of subordinates in Cikarang. NARRATIVE HOKA HOKA BENTO JABABEKA CIKARANG On Thursday, October nd 04, we went to Hoka-Hoka Bento Jababeka Cikarang that just open recently at the end of the September, 04. Hoka-Hoka Bento is Japanese fast food restaurant that offer healthy, wide variety, and hygienic Japanese food that is affordable. Hoka-Hoka Bento also develop a cozy restaurant atmosphere. These principal make Hoka Hoka Bento the biggest Japanese Fast Food concept s restaurant in Indonesia.

3 When we arrived in Hoka Hoka Bento Jababeka, we were asking the employee if the manager is in the place and able to spend a few of his time with us. The employees then went to the backdoor and not long after that, A man with a fine suit came to us. He introduced himself as the supervisor of Hoka Hoka Bento and asked us politely what can he do for us. Then, we explain our final assigment of Leadership that we need to find a manager in Cikarang and give a questionnaire about Attributes and Followership. Mr. Agung Kristianto as the supervisor then agreed to answer our questions. After answering our questionnaire, we all thanked to him and also took a picture with him.

4 PIZZA HUT DELIVERY PASIMAL JABABEKA CIKARANG The second place that we went was Pizza Hut Delivery (PHD) that located in Pasimal Jababeka Cikarang. Pizza Hut knows pizza like nobody else.they ve been providing a menu for family fun in Indonesia, with an exciting range of pizzas, pastas, toppings, sides and desserts. They ve even developed a special children s menu to make sure there s something to suit everyone. The Pizza Hut menu evolves over time, meaning you can always find your favourites, plus innovative new toppings, side dishes and desserts. Remember, you can also collect from any Pizza Hut location. Just use the collection section to find your nearest Hut and order online. You can choose when you want to pick up your pizza, so it s made to order at your convenience. When we arrived, we asked the employees if the manager is in the place and able to spend a few of his time with us. The employee then said that the manager was still outside the office and asked us if we want, he could call or text his manager. We agreed and decide to wait for about 5 minutes.

5 Finally, the manager arrived and welcome us to her office. The manager turned out to be very attractive and wise named Miss Valent. After we explain why we came, she agreed to answer the questionnaire from us. At the end of the time, we thanked to her for her time and also took a picture with her and the employee. 4

6 YOKO BENTO PASIMAL JABABEKA CIKARANG The last place that we went was Yoko Bento that located in Pasimal Jababeka Cikarang. Yokobento Japanese Food Restaurant & Fried Chicken, is a blend of Japanese and American cuisine. Yokobento providing Japanese cuisine that is processed in accordance with the tastes of the tongue of Indonesia. Choice of materials of high quality and Hygienic Halal, then processed by experts who are experienced restaurant for a dozen years in the field, resulting in a very high quality cuisine and tasteful, with a very affordable price by the whole society. When we arrived, we directly met mr. Tonni as the leader in Yoko Bento Jababeka Cikarang in a place. We politely asked him if he can be able to spend his time to answer the questionnaire from us. 5

7 He agreed and while we were waiting for him, we order some foods for takeaway. Mr. Tonni is a welcome and fine leader, he told us about his experience and gave us some advice to be a good leader, that we need to get involved not only giving an order. We are chatting a while and finally after Mr.Tonni finished we thanked him and also took a picture with him. 6

8 ANALYSIS PROFILE OF RESPONDENTS Based from our research, we took a sample of managers in Cikarang, with the profile of the respondents as follows : Profile of s Criteria Sub Criteria Total Gender Man Woman Occupation of s Branch Manager Leader Supervisor Latest Education Senior High School Diploma Bachelor of Degree 7

9 ANALYSIS OF RESEARCH FINDINGS To describe the manager leadership behavior, we used descriptive analysis based on responses from the managers. Strongly Agree Agree Strongly Agree 4 5 Questionnaire Codes Manager Manager Manager Q Q Q 4 Q4 Q5 Q6 Q Q8 5 Q9 Q0 Q Q 4 Q Q4 4 8

10 Q5 Q6 Q7 Q8 5 Q9 Q0 5 QUESTIONNAIRE ANALYSIS Q : Every company has subordinates who have problems both within the office and outside the office Strongly Agree Agree DIS DIS DIS Strongly Q : Internal problems faced by the subordinates affect relationships between superiors and subordinates Strongly Agree Agree DIS DIS DIS Strongly 9

11 Q : Personal problems of employees / subordinates affect the results of the performance at work Strongly Agree Agree Strongly DIS DIS DIS Q4 : The role of managers is to provide solutions to the subordinates that has problems Strongly Agree Agree Strongly DIS DIS DIS Q5 : Manager reserves the right to diffuse the performance of subordinates who are less well Strongly Agree Agree Strongly DIS DIS DIS 0

12 Q6 : Managers do not need to interfere in the problems being faced by the employees / subordinates Strongly Agree Agree DIS DIS DIS Strongly Q7 : Firing employees is the best solution to resolve the problem Strongly Agree Agree Strongly DIS DIS DIS Q8 : Warning is the main solution to solve the problem Strongly Agree Agree Strongly DIS DIS DIS

13 Q9 : Discuss and provide advice to the subordinates who are having problems are the main and best solution Strongly Agree Agree DIS DIS DIS Strongly Q0 : Managers need to provide opportunities for subordinates who want to improve and enhance their work after he faced the problems Strongly Agree Agree DIS DIS DIS Strongly Q : Psychological state employees affect the work performance Strongly Agree Agree

14 Strongly DIS DIS DIS Q : The physical condition of the subordinate affect the work performance Strongly Agree Agree Strongly DIS DIS DIS Q : Skills that employees have helped in improving the work performance Strongly Agree Agree DIS DIS DIS Strongly

15 Q4 : Employee behavior impact on subordinate work performance Strongly Agree Agree Strongly DIS DIS DIS Q5 : The attitude of the managers affect subordinate s work performance Strongly Agree Agree DIS DIS DIS Strongly Q6 : Recognition of accomplishments achieved by the subordinates is very important Strongly Agree Agree DIS DIS DIS Strongly 4

16 Q7 : Building a good relationship with the subordinates is crucial to improve the performance of the company Strongly Agree Agree DIS DIS DIS Strongly Q8 : Managers need to give advice when the subordinates get into trouble Strongly Agree Agree DIS DIS DIS Strongly Q9 : Managers need to provide feedback on the work carried out by the subordinates Strongly Agree Agree DIS DIS DIS Strongly 5

17 Q0 : Managers need to provide support to subordinates in performing and completing the work Strongly Agree Agree DIS DIS DIS Strongly TABLE OF FREQUENCY NO Questions Score Percent Category Every company has subordinates who have problems both within the office and outside the office Good Internal problems faced by the subordinates affect relationships between superiors and subordinates Good Personal problems of employees / subordinates affect the results of the performance at work Good 4 The role of managers is to provide solutions to the subordinates that has problems Good 5 Manager reserves the right to diffuse the performance of subordinates who are less well 6 Managers do not need to interfere in the problems being faced by the employees / Good Good 6

18 subordinates 7 Firing employees is the best solution to resolve the problem Good 8 Warning is the main solution to solve the problem Good 9 0 Discuss and provide advice to the subordinates who are having problems are the main and best solution Managers need to provide opportunities for subordinates who want to improve and enhance their work after he faced the problems Good 4 60 Enough Psychological state employees affect the work performance Good The physical condition of the subordinate affect the work performance Enough Skills that employees have helped in improving the work performance Good 4 Employee behavior impact on subordinate work performance 5 The attitude of the managers affect subordinate s work performance 6 Recognition of accomplishments achieved by the subordinates is very important Good Good Good 7 Building a good relationship with the subordinates is crucial to improve the performance of the company Good 8 9 Managers need to give advice when the subordinates get into trouble Managers need to provide feedback on the work carried out by the subordinates Good Good 7

19 0 Managers need to provide support to subordinates in performing and completing the work Enough Jumlah Rata-rata Good RECAPITULATION Recapitulation of the respondents wanted the average was calculated as follows : Average Score = Total Score Total Question Rata-rata skor = 4 0 = 6. Furthermore, in the form of a percentage determined by the following calculation : Percentage score = Average Score 00 % Ideal Score Percentage score = % 8

20 70 = 88.7 CATEGORY PERCENTAGE The calculation of the percentage of scores obtained 88.7 %. Therefore, when inserted into the Category Percentage : Percentage Category Good 76 % - 00 % Enough 56 % - 75 % Not Good 40 % - 55 % Bad Less than 40 % Then, the manager's role in the effectiveness and productivity of employees in Cikarang is Good. 9