JOB ADVERT - Details. Property Manager Exeter Area. Internal Reference Number: Closing date: Dependant on Experience

Transcription

1 JOB ADVERT - Details Company: Role title: Blenheims SW Ltd Property Manager Exeter Area Internal Reference Number: Closing date: Salary: Working Hours: Temporary / Fixed Term / Permanent contract: Location: Contact details for applications: Dependant on Experience 37.5 hours per week Perm Exteter, South West Vicki winner - vwinner@blenheims.co.uk Role description: Organisation: Originally founded in 1856 as Marsh and Parsons the Arcturus Group has been under the control of the current owners and Group Board members since Blenheims has developed from a small Property Management business into one now employing over 75 staff in three locations across the Southern part of England. For more information, please visit Function: To have full responsibility for all aspects of an allocated portfolio of residential properties providing efficient and accurate day to day management and the ultimate point of client and leaseholder contact. The portfolio is likely to consist of a maximum of 35 blocks and in the region of 300 to 500 units and may include permanent members of on-site staff. This will include a

2 mixture of properties graded by their importance to the firm but will be in the region of up to 5 Grade 1 (most important); up to 10 Grade 2 (mid importance) and up to 15 low importance blocks or estates. The Property Manager will be encouraged, but not required, to develop additional skills and responsibilities with the aim of eventually progressing to the role of Senior Property Manager. Key Responsibilities and Duties: Client Portfolio: In addition to carrying out all duties and tasks of the Assistant Property Manager position: 1. Oversee the day to day management of leasehold properties to a very high standard. 2. Develop and maintain a good working relationship with the client, prepare quarterly management reports in the approved format, attend and minute client Board meetings, including AGM s, Director s meetings and Resident Meetings. 3. Review service charge budgets, including reserve funding for the forthcoming year within set timeframes. 4. Manage expenditure against budget throughout the financial year and produce reports as required by the client. 5. Receive and manage all reactive and planned repairs and maintenance requirements and bringing any major defects to the attention of senior team members or Scheme Surveyor for inclusion in cyclical maintenance programmes. 6. Placing, overseeing and regularly reviewing maintenance contracts with your Administrator for equipment, plant and general services and ensuring the service visits are undertaken as per the contract. 7. Ensure that all utility contracts are passed to the Company preferred broker and renewal dates are adhered to. 8. Assist with the project management of major internal and external works along with the relevant surveyor or relevant professional consultant and ensure that all notices are served in accordance with Section 20 Landlord and Tenant Act. 9. Assist with the preparation of small works and minor internal redecoration specification of works in the approved format and administer the works in line with JCT Minor Works Contracts.

3 10. Ensure that all Company fees are issued as and when appropriate for works excluded from the management contract. 11. Maintain strong working relationship with insurance brokers, surveyors, contractors, consultants etc. andcreate new working arrangements for the benefit of the client and Company. 12. Ensure that all insurances other than building insurance including for example Terrorism, D&O, Personal Accident Cover and Engineering are relevant to the scheme and are current. 13. Ensure insurance claims are logged promptly and all claims are managed efficiently and effectively and liaise with the insurance broker and loss adjustors where your Administrator is unable to progress the claim. 14. Be the first point of contact for all Leaseholder enquiries whether by telephone, post or s, ensuring prompt response, recognising and referring any matters which are beyond skill set to someone more senior. 15. Manage on-site staff and associated relevant employment issues up to the point of referring to the HR Department. 16. Carry out service charge debt recovery up to the point of appointing a debt recovery agent; 17. Carry out site visits at regular intervals in line with the management agreement and prepare site inspection reports in the approved format and make available to the client on request. 18. Manage all compliance issues and lessee requests for consents in line with client instructions and referring any matters outside of skill level to your Line Manager. 19. Ensure that all responses to pre-sale enquires are complete and accurate and a response is provided within agreed timeframes. 20. Ensure that Health and Safety regulations are adhered to and arrange necessary Risk Assessments. Ensure necessary steps are taken to ensure compliance with risk assessments and Health and Safety management system is kept up to date. 21. Maintain regular communication with residents concerning management issues including by written communication, s, newsletters, websites etc.

4 22. Ensure that invoices are correctly addressed, coded and promptly paid on a routine basis. 23. Assist in and ensuring prompt delivery of service charge accounts to leaseholders. 24. Assist with the set-up of new schemes and oversee the issuing of introduction letters to leaseholder s and contractors. 25. Carry out Company Secretary duties where appointed by the client to act as Company Secretary in-line with Companies House requirements. 26. Write and maintain bespoke rules and regulations books and ensure that they are regularly distributed. 27. Maintain a close working relationship with Property Management Team, assist with any other property issues that may arise and where requested deputise in the absence of other members of the Team. 28. Develop, maintain and update a portfolio tracking system identifying key issues on each building in your portfolio Skills and Experience: 1. Good knowledge of relevant Landlord and Tenant Act, RICS and ARMA Guidelines and Regulations and procedures and best practices on disseminating residential block property management services 2. Experience in interpreting, advising and implementing such Company procedures in a consistent manner 3. Good knowledge of London buildings structures and developments including, purpose built and conversions 4. The verbal communication skills to communicate with a diverse client group and internal staff 5. The written communication skills and numerical skills to produce good correspondence and reports. 6. Very good IT skills including Outlook, MS Word, Excel. Knowledge of QUBE advantageous. 7. Very good organisational and time management skills, ability to multi-task 8. Experience in working effectively in teams

5 9. A commitment to providing good customer service 10. Assist with the development of junior staff to develop their property management skills 11. To develop skills and build portfolio to be able to progress in property management career Entry: 1. Must have previous experience at residential block administrative level Training: Essential qualifications are: 1. AIRPM and progressing to MIRPM Company website (optional):