Finance and Administration. Data Report

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1 The Survey of Organizational Excellence Univ. North Texas Health Science Ctr. Fort Worth Finance and Administration Data Report 2007 ID: 763 Category: 103

2 Table of Contents Survey Results: Survey Respondent Information...1 Survey Constructs...5 Primary Items...11 Compensation...27 Institution Wide...32 Additional Items...36 *Additional Items are not included if none were submitted. Appendix: Survey Constructs...A1 Key to the Data File...A6 Survey Insert...A8 See our Web Page: Current Benchmark Data Survey Interventions Example and Best Practices Helpful Publications, and Additional Survey Information The University of Texas at Austin School of Social Work 1925 San Jacinto Blvd Austin, Texas Phone (512) Fax (512)

3 Survey Respondent Information Survey respondent information is returned on all demographic variables. However, if less than five respondents have selected a demographic variable, "Less Than Five" is reported as the number of survey respondents, and "Not Available" is reported as the percent of survey respondents. Page 1

4 Survey Respondent Information Total Respondents: 69 Number of Survey Respondents Percent of Survey Respondents Organization as a Whole Gender Male : % 33.57% Female : % 63.90% Race/Ethnic Identification African-American/Black: % 7.58% Mexican-American/Hispanic: % 9.93% Anglo-American/White: % 69.86% Asian-American: Less Than 5 Not Available 5.23% Multiracial/Other : Less Than 5 Not Available 4.15% Age 16 to 29 years old: % 10.83% 30 to 39 years old: % 17.33% 40 to 49 years old: % 25.81% 50 to 59 years old: % 28.70% 60 years and older: % 13.90% Education Did not finish high school: Less Than 5 Not Available Not Available High school diploma (or GED): % 9.75% Some college: % 24.19% Associate's Degree: % 5.78% Bachelor's Degree: % 18.95% Master's Degree: % 16.43% Doctoral Degree : Less Than 5 Not Available 22.74% I am currently in a supervisory role. Not : Less Than 5 Not Available 6.50% Yes : % 35.74% No : % 54.69% Page 2

5 Survey Respondent Information Total Respondents: 69 Number of Survey Respondents Percent of Survey Respondents Organization as a Whole Hours per week employed: Less than 20 hours: Less Than 5 Not Available Not Available 20 to 39 hours: Less Than 5 Not Available 1.44% 40 or more hours: % 95.49% I received a promotion during the last two years: Not : % 9.93% Yes : % 25.45% No : % 61.73% I received a merit increase in the last two years: Not : % 10.29% Yes : % 46.93% No : % 39.71% I plan to be working for this organization in two years: Not : Less Than 5 Not Available 3.79% Yes : % 81.41% No : % 10.47% My length of service with this organization is: Less than 1 years : % 13.18% 1-2 years : % 20.22% 3-5 years : % 19.31% 6-10 years : % 19.68% years : % 8.84% 15+ years : % 16.43% I am the primary wage earner in my household: Not : Less Than 5 Not Available 3.79% Yes : % 58.66% No : % 34.12% Page 3

6 Survey Respondent Information Total Respondents: 69 Number of Survey Respondents Percent of Survey Respondents Organization as a Whole There is more than one wage earner in my household: Not : % 3.61% Yes : % 58.48% No : % 35.20% The number of persons in my household is: 1 person: % 17.15% 2 persons: % 36.28% 3 persons: % 17.15% 4 persons: % 18.23% 5 persons or more: % 8.48% My annual gross (before taxes) salary is: Less than $15,000: Less Than 5 Not Available Not Available $15,000-$25,000: % 11.37% $25,001-$35,000: % 20.76% $35,001-$45,000: % 14.08% $45,001-$60,000: % 14.98% $60,001-$75,000: % 10.47% $75,001-$90,000: Less Than 5 Not Available 6.68% More than $90,000 : % 18.23% I am primarily Faculty : Less Than 5 Not Available 24.55% Staff : % 72.92% Page 4

7 Survey Constructs The Survey assessment is a framework, which at the highest level, consist of five Workplace Dimensions capturing the total work environment. Each Workplace Dimension consists of several Survey Constructs designed to broadly profile areas of strength and concern so that interventions may be targeted appropriately. Survey Constructs are developed from the Primary Items series. Appendix A1 contains a summary of Survey Constructs and related Primary Items. Scores for the Constructs range from a low of 100 to a high of 500. In this section, the reported data are categorized by Workplace Dimension and include the current score for each Dimension s Construct. If available the past three Construct scores for your organization are provided. Comparative construct average benchmarks include a statewide score, a construct average for organizations of similar size (FTE Category), and an average construct score for organizations of similar mission. Page 5

8 Survey Constructs Work Group This dimension relates to employees' activities within their immediate work vicinity. They include factors that concern how employees interact with peers, supervisors and all of the persons involved in day-to-day work activity. This is the immediate work environment of the employee. Supervisor Effectiveness Supervisor Effectiveness provides insight into the nature of supervisory relationships in the organization, including the quality of communication, leadership, and fairness that employees perceive exist between supervisors and themselves. Organizational Category 1 Score: 341 Organization Score: 346 Fairness Fairness measures the extent to which employees believe that equal and fair opportunity exists for all members of the organization. Organizational Category 1 Score: 325 Organization Score: 336 Team Effectiveness Team Effectiveness captures employees' perceptions of the effectiveness of their work group and the extent to which the organizational environment supports appropriate teamwork among employees. Organizational Category 1 Score: 324 Organization Score: 324 Diversity Diversity addresses the extent to which employees feel that individual differences, including ethnicity, age and lifestyle, may result in alienation and/or missed opportunities for learning or advancement. Organizational Category 1 Score: 340 Organization Score: 349 Page 6

9 Survey Constructs Accommodations This dimension looks at the physical work setting and the factors associated with compensation, work technology and tools. It is the "total benefit package" provided to employees by the organization. Fair Pay Fair Pay is an evaluation from the viewpoint of employees of the competitiveness of the total compensation package. It addresses how well the package "holds up" when employees compare it to similar jobs in their own communities. Organizational Category 1 Score: 221 Organization Score: 257 Physical Environment Adequacy of Physical Environment captures employees' perceptions of the work setting and the degree to which employees believe that a safe and pleasant working environment exists. Organizational Category 1 Score: 384 Organization Score: 379 Benefits Benefits provides an indication of the role that the employment benefit package plays in attracting and retaining employees. Organizational Category 1 Score: 379 Organization Score: 364 Employment Development Employment Development captures perceptions of the priority given to the career and personal development of employees by the organization. Organizational Category 1 Score: 336 Organization Score: 354 Page 7

10 Survey Constructs Organizational Features This dimension addresses the organization's interface with external influences. It is an internal evaluation of the organization's ability to assess changes in the environment and make needed adjustments. Also included are assessments of the quality of relations the organization shares with the public. In essence, this dimension captures the "corporate" culture. Change Oriented Change Oriented secures employees' perceptions of the organization's capability and readiness to change based on new information and ideas. Organizational Category 1 Score: 349 Organization Score: 343 Goal Oriented Goal Oriented addresses the organization's ability to include all its members in focusing resources towards goal accomplishment. Organizational Category 1 Score: 359 Organization Score: 348 Holographic Holographic refers to the degree to which all actions of the organization "hang together" and are understood by all. It concerns employees' perceptions of the consistency of decision-making and activity within the organization. Organizational Category 1 Score: 356 Organization Score: 347 Strategic Strategic orientation secures employees' thinking about how the organization responds to external influence, including those which play a role in defining the mission, services and products provided by the organization. Organizational Category 1 Score: 392 Organization Score: 372 Quality Quality focuses upon the degree to which quality principles, such as customer service and continuous improvement, are a part of the organizational culture. Organizational Category 1 Score: 386 Organization Score: 370 Page 8

11 Survey Constructs Information This dimension refers to how consistent and structured communication flow is within the organization and to outside groups. It examines the degree to which communication is directed towards work concerns. How focused and effective it is, as well as, how accessible information is to employees. Internal Internal Communication captures the nature of communication exchanges within the organization. It addresses the extent to which employees view information exchanges as open and productive. Organizational Category 1 Score: 317 Organization Score: 319 Availability Availability of Information provides insight into whether employees know where to get needed information and whether they have the ability to access it in a timely manner. Organizational Category 1 Score: 368 Organization Score: 349 External External Communication looks at how information flows in and out of the organization. It focuses upon the ability of the organization to synthesize and apply external information to work performed by the organization. Organizational Category 1 Score: 371 Organization Score: 360 Page 9

12 Survey Constructs Personal This dimension reports on how much internalization of stress is occurring and the extent to which debilitating social and psychological conditions appear to be developing at the level of the individual employee. It addresses the important interface between employees' home and work lives, and how this relationship may impact job performance and organizational efficiency. Job Satisfaction Job Satisfaction addresses employees' satisfaction with their overall work situation. Weighed heavily in this construct are issues concerning employees' evaluation of the availability of time and resources needed to perform jobs effectively. Organizational Category 1 Score: 368 Organization Score: 358 Time and Stress Time and Stress Management looks how realistic job demands are given time and resource constraints, and also captures employees' feelings about their ability to balance home and work demands (note: The higher the score the lower the level of stress). Organizational Category 1 Score: 358 Organization Score: 354 Burnout Burnout is a feeling of extreme mental exhaustion that can negatively impact employees' physical health and job performance, leading to lost resources and opportunities in the organization (note: The higher the score the lower the level of burnout). Organizational Category 1 Score: 366 Organization Score: 365 Empowerment Empowerment measures the degree to which employees feel that they have some control over their jobs and the outcome of their efforts. Organizational Category 1 Score: 352 Organization Score: 348 Page 10

13 Primary Items For the following section employees are asked to indicate how strongly they agree or disagree that the statement describes their immediate workplace. Possible responses include: (1) Strongly Disagree, (2) Disagree, (3) Feel Neutral, (4) Agree, (5) Strongly Agree and (6) Don't Know/ Not. Any survey item with an average (mean) score above the neutral midpoint of "3.0" suggests that employees perceive the issue more positively than negatively. Scores of "4.0" or higher indicate areas of substantial strength for the organization. Conversely, scores below "3.0" are viewed more negatively by employees. Questions that receive below a "2.0" should be a significant source of concern for the organization and receive immediate attention. Page 11

14 Primary Items 1. We are constantly improving our services. Category Code 103: Current Score: 4.04 Standard Deviation: 0.93 Number of Respondents: 69 All Organization: Current Score: 3.81 Standard Deviation: 1.05 Number of Respondents: 545 Frequency: Percentage: 33.33% 47.83% 10.14% 7.25% 1.45% Not Available 2. Our goals are consistently met or exceeded. Category Code 103: Current Score: 3.86 Standard Deviation: 0.93 Number of Respondents: 69 All Organization: Current Score: 3.66 Standard Deviation: 0.99 Number of Respondents: 543 Frequency: Percentage: 24.64% 46.38% 20.29% 7.25% 1.45% Not Available 3. We provide high quality programs and services. Category Code 103: Current Score: 4.10 Standard Deviation: 0.76 Number of Respondents: 69 All Organization: Current Score: 3.95 Standard Deviation: 0.97 Number of Respondents: 544 Frequency: Percentage: 30.43% 50.72% 14.49% 2.90% Not Available 1.45% 4. We develop services to match the needs of those we serve. Category Code 103: Current Score: 4.19 Standard Deviation: 0.76 Number of Respondents: 68 All Organization: Current Score: 3.93 Standard Deviation: 1.02 Number of Respondents: 543 Frequency: Percentage: 35.29% 51.47% 7.35% 4.41% Not Available 1.47% Page 12

15 Primary Items 5. My performance is evaluated fairly. Category Code 103: Current Score: 3.67 Standard Deviation: 1.12 Number of Respondents: 69 All Organization: Current Score: 3.67 Standard Deviation: 1.17 Number of Respondents: 542 Frequency: Percentage: 18.84% 50.72% 11.59% 8.70% 7.25% 2.90% 6. My supervisor is consistent when administering employee policies. Category Code 103: Current Score: 3.56 Standard Deviation: 1.27 Number of Respondents: 69 All Organization: Current Score: 3.63 Standard Deviation: 1.24 Number of Respondents: 541 Frequency: Percentage: 26.09% 34.78% 14.49% 14.49% 8.70% 1.45% 7. Every employee is valued. Category Code 103: Current Score: 3.45 Standard Deviation: 1.23 Number of Respondents: 69 All Organization: Current Score: 3.46 Standard Deviation: 1.26 Number of Respondents: 542 Frequency: Percentage: 20.29% 36.23% 21.74% 11.59% 10.14% Not Available 8. We work to attract, develop, and retain people with diverse backgrounds. Category Code 103: Current Score: 3.50 Standard Deviation: 1.08 Number of Respondents: 69 All Organization: Current Score: 3.59 Standard Deviation: 1.11 Number of Respondents: 540 Frequency: Percentage: 11.59% 44.93% 15.94% 11.59% 5.80% 10.14% Page 13

16 Primary Items 9. We have adequate computer resources, (hardware and software). Category Code 103: Current Score: 3.83 Standard Deviation: 0.92 Number of Respondents: 69 All Organization: Current Score: 3.68 Standard Deviation: 1.09 Number of Respondents: 541 Frequency: Percentage: 18.84% 59.42% 8.70% 11.59% 1.45% Not Available 10. Information systems are in place and accessible for me to get my job done. Category Code 103: Current Score: 3.90 Standard Deviation: 0.91 Number of Respondents: 69 All Organization: Current Score: 3.76 Standard Deviation: 1.02 Number of Respondents: 542 Frequency: Percentage: 18.84% 66.67% 2.90% 8.70% 2.90% Not Available 11. Information is shared as appropriate with other organizations or institutions. Category Code 103: Current Score: 3.67 Standard Deviation: 0.98 Number of Respondents: 69 All Organization: Current Score: 3.59 Standard Deviation: 0.98 Number of Respondents: 543 Frequency: Percentage: 13.04% 52.17% 15.94% 7.25% 4.35% 7.25% 12. The right information gets to the right people at the right time. Category Code 103: Current Score: 3.13 Standard Deviation: 1.09 Number of Respondents: 69 All Organization: Current Score: 3.11 Standard Deviation: 1.11 Number of Respondents: 542 Frequency: Percentage: 4.35% 40.58% 26.09% 15.94% 10.14% 2.90% Page 14

17 Primary Items 13. We integrate information and act intelligently upon that information. Category Code 103: Current Score: 3.55 Standard Deviation: 0.99 Number of Respondents: 69 All Organization: Current Score: 3.44 Standard Deviation: 1.05 Number of Respondents: 543 Frequency: Percentage: 10.14% 55.07% 20.29% 8.70% 5.80% Not Available 14. The work atmosphere encourages open and honest communication. Category Code 103: Current Score: 3.30 Standard Deviation: 1.10 Number of Respondents: 69 All Organization: Current Score: 3.29 Standard Deviation: 1.23 Number of Respondents: 543 Frequency: Percentage: 10.14% 42.03% 23.19% 17.39% 7.25% Not Available 15. We feel the channels we must go through at work are reasonable. Category Code 103: Current Score: 3.37 Standard Deviation: 1.05 Number of Respondents: 69 All Organization: Current Score: 3.30 Standard Deviation: 1.10 Number of Respondents: 541 Frequency: Percentage: 4.35% 57.97% 13.04% 15.94% 7.25% 1.45% 16. Work groups or committees are trained to incorporate the opinions of each member. Category Code 103: Current Score: 3.05 Standard Deviation: 1.09 Number of Respondents: 69 All Organization: Current Score: 3.26 Standard Deviation: 1.06 Number of Respondents: 542 Frequency: Percentage: 7.25% 26.09% 31.88% 18.84% 8.70% 7.25% Page 15

18 Primary Items 17. Work groups or committees receive adequate feedback that helps improve performance. Category Code 103: Current Score: 3.13 Standard Deviation: 1.02 Number of Respondents: 69 All Organization: Current Score: 3.26 Standard Deviation: 1.03 Number of Respondents: 542 Frequency: Percentage: 5.80% 30.43% 30.43% 18.84% 5.80% 8.70% 18. We have an opportunity to participate in the goal setting process. Category Code 103: Current Score: 3.35 Standard Deviation: 1.20 Number of Respondents: 69 All Organization: Current Score: 3.41 Standard Deviation: 1.17 Number of Respondents: 543 Frequency: Percentage: 13.04% 40.58% 17.39% 13.04% 10.14% 5.80% 19. Decision making and control are given to employees doing the actual work. Category Code 103: Current Score: 3.16 Standard Deviation: 1.23 Number of Respondents: 69 All Organization: Current Score: 3.22 Standard Deviation: 1.22 Number of Respondents: 544 Frequency: Percentage: 10.14% 39.13% 15.94% 20.29% 11.59% 2.90% 20. We seem to be working toward the same goals. Category Code 103: Current Score: 3.72 Standard Deviation: 0.97 Number of Respondents: 69 All Organization: Current Score: 3.51 Standard Deviation: 1.08 Number of Respondents: 543 Frequency: Percentage: 15.94% 55.07% 15.94% 7.25% 4.35% 1.45% Page 16

19 Primary Items 21. There is a sense of trust throughout the organization. Category Code 103: Current Score: 2.94 Standard Deviation: 1.08 Number of Respondents: 67 All Organization: Current Score: 2.91 Standard Deviation: 1.16 Number of Respondents: 542 Frequency: Percentage: 2.99% 32.84% 29.85% 20.90% 11.94% 1.49% 22. We are given the opportunity to do our best work. Category Code 103: Current Score: 3.78 Standard Deviation: 1.01 Number of Respondents: 69 All Organization: Current Score: 3.64 Standard Deviation: 1.10 Number of Respondents: 542 Frequency: Percentage: 18.84% 57.97% 11.59% 5.80% 5.80% Not Available 23. I feel a sense of pride when I tell people that I work for this institution. Category Code 103: Current Score: 4.10 Standard Deviation: 0.74 Number of Respondents: 68 All Organization: Current Score: 3.97 Standard Deviation: 0.92 Number of Respondents: 540 Frequency: Percentage: 26.47% 60.29% 8.82% 1.47% 1.47% 1.47% 24. The amount of work that is expected of me is reasonable. Category Code 103: Current Score: 3.68 Standard Deviation: 1.04 Number of Respondents: 69 All Organization: Current Score: 3.60 Standard Deviation: 1.07 Number of Respondents: 544 Frequency: Percentage: 14.49% 59.42% 13.04% 5.80% 7.25% Not Available Page 17

20 Primary Items 25. We are efficient. Category Code 103: Current Score: 3.62 Standard Deviation: 1.13 Number of Respondents: 69 All Organization: Current Score: 3.41 Standard Deviation: 1.12 Number of Respondents: 544 Frequency: Percentage: 20.29% 46.38% 14.49% 13.04% 5.80% Not Available 26. Outstanding work is recognized. Category Code 103: Current Score: 3.45 Standard Deviation: 1.14 Number of Respondents: 69 All Organization: Current Score: 3.39 Standard Deviation: 1.18 Number of Respondents: 543 Frequency: Percentage: 14.49% 46.38% 15.94% 15.94% 7.25% Not Available 27. There is a real feeling of teamwork. Category Code 103: Current Score: 3.31 Standard Deviation: 1.27 Number of Respondents: 69 All Organization: Current Score: 3.26 Standard Deviation: 1.19 Number of Respondents: 544 Frequency: Percentage: 15.94% 37.68% 18.84% 13.04% 13.04% 1.45% 28. We feel that our efforts count. Category Code 103: Current Score: 3.43 Standard Deviation: 1.16 Number of Respondents: 69 All Organization: Current Score: 3.40 Standard Deviation: 1.17 Number of Respondents: 542 Frequency: Percentage: 13.04% 46.38% 23.19% 5.80% 11.59% Not Available Page 18

21 Primary Items 29. We are encouraged to learn from our mistakes. Category Code 103: Current Score: 3.58 Standard Deviation: 0.92 Number of Respondents: 69 All Organization: Current Score: 3.66 Standard Deviation: 0.98 Number of Respondents: 542 Frequency: Percentage: 7.25% 59.42% 17.39% 8.70% 4.35% 2.90% 30. We have adequate resources to do our jobs. Category Code 103: Current Score: 3.51 Standard Deviation: 0.98 Number of Respondents: 68 All Organization: Current Score: 3.46 Standard Deviation: 1.09 Number of Respondents: 541 Frequency: Percentage: 7.35% 58.82% 17.65% 10.29% 5.88% Not Available 31. We are given accurate feedback about our performance. Category Code 103: Current Score: 3.50 Standard Deviation: 1.13 Number of Respondents: 69 All Organization: Current Score: 3.45 Standard Deviation: 1.07 Number of Respondents: 542 Frequency: Percentage: 11.59% 55.07% 11.59% 11.59% 8.70% 1.45% 32. When possible, alternative work schedules (flex-time, compressed work weeks, job sharing, telecommuting) are offered to us. Category Code 103: Current Score: 3.14 Standard Deviation: 1.33 Number of Respondents: 69 All Organization: Current Score: 3.41 Standard Deviation: 1.20 Number of Respondents: 545 Frequency: Percentage: 11.59% 33.33% 8.70% 18.84% 13.04% 14.49% Page 19

22 Primary Items 33. Learning opportunities or training are made available for personal growth and development. Category Code 103: Current Score: 3.14 Standard Deviation: 1.15 Number of Respondents: 69 All Organization: Current Score: 3.38 Standard Deviation: 1.15 Number of Respondents: 544 Frequency: Percentage: 7.25% 37.68% 21.74% 18.84% 10.14% 4.35% 34. Learning opportunities or training are made available for professional growth or skills development. Category Code 103: Current Score: 3.32 Standard Deviation: 1.16 Number of Respondents: 69 All Organization: Current Score: 3.52 Standard Deviation: 1.17 Number of Respondents: 543 Frequency: Percentage: 10.14% 47.83% 13.04% 18.84% 8.70% 1.45% 35. We have access to information about job opportunities, conferences, workshops, and training. Category Code 103: Current Score: 3.57 Standard Deviation: 0.96 Number of Respondents: 69 All Organization: Current Score: 3.66 Standard Deviation: 0.98 Number of Respondents: 544 Frequency: Percentage: 10.14% 55.07% 20.29% 10.14% 4.35% Not Available 36. My supervisor is supportive of my career goals. Category Code 103: Current Score: 3.74 Standard Deviation: 1.04 Number of Respondents: 69 All Organization: Current Score: 3.88 Standard Deviation: 1.09 Number of Respondents: 544 Frequency: Percentage: 20.29% 46.38% 18.84% 4.35% 5.80% 4.35% Page 20

23 Primary Items 37. We have sufficient procedures to ensure the safety of employees in the workplace. Category Code 103: Current Score: 4.06 Standard Deviation: 0.78 Number of Respondents: 69 All Organization: Current Score: 4.05 Standard Deviation: 0.85 Number of Respondents: 541 Frequency: Percentage: 24.64% 62.32% 10.14% Not Available 2.90% Not Available 38. Our workplace is well maintained. Category Code 103: Current Score: 3.94 Standard Deviation: 0.91 Number of Respondents: 69 All Organization: Current Score: 3.87 Standard Deviation: 1.00 Number of Respondents: 543 Frequency: Percentage: 23.19% 59.42% 8.70% 5.80% 2.90% Not Available 39. Within my workplace, there is a feeling of community. Category Code 103: Current Score: 3.57 Standard Deviation: 1.16 Number of Respondents: 68 All Organization: Current Score: 3.58 Standard Deviation: 1.12 Number of Respondents: 543 Frequency: Percentage: 17.65% 50.00% 13.24% 10.29% 8.82% Not Available 40. The environment supports a balance between work and personal life. Category Code 103: Current Score: 3.58 Standard Deviation: 1.12 Number of Respondents: 69 All Organization: Current Score: 3.53 Standard Deviation: 1.10 Number of Respondents: 544 Frequency: Percentage: 13.04% 59.42% 8.70% 10.14% 8.70% Not Available Page 21

24 Primary Items 41. The pace of the work in this organization enables me to do a good job. Category Code 103: Current Score: 3.68 Standard Deviation: 1.01 Number of Respondents: 69 All Organization: Current Score: 3.57 Standard Deviation: 1.05 Number of Respondents: 543 Frequency: Percentage: 15.94% 55.07% 14.49% 10.14% 4.35% Not Available 42. My job meets my expectations. Category Code 103: Current Score: 3.71 Standard Deviation: 0.96 Number of Respondents: 69 All Organization: Current Score: 3.65 Standard Deviation: 1.04 Number of Respondents: 545 Frequency: Percentage: 15.94% 55.07% 15.94% 10.14% 2.90% Not Available 43. We balance our focus on both long range and short term goals. Category Code 103: Current Score: 3.58 Standard Deviation: 0.95 Number of Respondents: 69 All Organization: Current Score: 3.58 Standard Deviation: 1.01 Number of Respondents: 544 Frequency: Percentage: 10.14% 56.52% 17.39% 13.04% 2.90% Not Available 44. My ideas and opinions count at work. Category Code 103: Current Score: 3.49 Standard Deviation: 1.11 Number of Respondents: 69 All Organization: Current Score: 3.58 Standard Deviation: 1.17 Number of Respondents: 544 Frequency: Percentage: 11.59% 52.17% 20.29% 5.80% 10.14% Not Available Page 22

25 Primary Items 45. People who challenge the status quo are valued. Category Code 103: Current Score: 2.88 Standard Deviation: 1.02 Number of Respondents: 69 All Organization: Current Score: 3.15 Standard Deviation: 1.15 Number of Respondents: 542 Frequency: Percentage: 1.45% 27.54% 34.78% 18.84% 11.59% 5.80% 46. Work groups or committees are involved in making work processes more effective. Category Code 103: Current Score: 3.29 Standard Deviation: 0.98 Number of Respondents: 69 All Organization: Current Score: 3.41 Standard Deviation: 1.06 Number of Respondents: 540 Frequency: Percentage: 4.35% 42.03% 23.19% 15.94% 4.35% 10.14% 47. The people I work with treat each other with respect. Category Code 103: Current Score: 3.64 Standard Deviation: 1.16 Number of Respondents: 69 All Organization: Current Score: 3.65 Standard Deviation: 1.13 Number of Respondents: 542 Frequency: Percentage: 18.84% 52.17% 13.04% 5.80% 10.14% Not Available 48. The appropriate information is shared with the public. Category Code 103: Current Score: 3.60 Standard Deviation: 0.88 Number of Respondents: 68 All Organization: Current Score: 3.67 Standard Deviation: 0.91 Number of Respondents: 540 Frequency: Percentage: 8.82% 51.47% 27.94% 2.94% 4.41% 4.41% Page 23

26 Primary Items 49. Favoritism (special treatment) is not an issue in raises and promotions. Category Code 103: Current Score: 2.96 Standard Deviation: 1.25 Number of Respondents: 69 All Organization: Current Score: 3.19 Standard Deviation: 1.29 Number of Respondents: 545 Frequency: Percentage: 8.70% 30.43% 21.74% 20.29% 15.94% 2.90% 50. Our employees are generally ethical in the workplace. Category Code 103: Current Score: 3.90 Standard Deviation: 0.99 Number of Respondents: 69 All Organization: Current Score: 3.94 Standard Deviation: 0.88 Number of Respondents: 541 Frequency: Percentage: 23.19% 57.97% 10.14% 2.90% 5.80% Not Available 51. I am confident that any ethics violation I report will be properly handled. Category Code 103: Current Score: 3.43 Standard Deviation: 1.21 Number of Respondents: 69 All Organization: Current Score: 3.66 Standard Deviation: 1.08 Number of Respondents: 544 Frequency: Percentage: 17.39% 39.13% 17.39% 14.49% 8.70% 2.90% 52. Harassment is not tolerated at my workplace. Category Code 103: Current Score: 3.86 Standard Deviation: 1.21 Number of Respondents: 69 All Organization: Current Score: 3.99 Standard Deviation: 1.01 Number of Respondents: 543 Frequency: Percentage: 33.33% 39.13% 7.25% 8.70% 7.25% 4.35% Page 24

27 Primary Items 53. I am satisfied with the opportunities I have to evaluate my supervisor's performance. Category Code 103: Current Score: 2.75 Standard Deviation: 1.17 Number of Respondents: 69 All Organization: Current Score: 2.98 Standard Deviation: 1.30 Number of Respondents: 543 Frequency: Percentage: 4.35% 20.29% 26.09% 18.84% 15.94% 14.49% 54. When possible, problems are solved before they become a crisis. Category Code 103: Current Score: 3.59 Standard Deviation: 1.06 Number of Respondents: 69 All Organization: Current Score: 3.43 Standard Deviation: 1.14 Number of Respondents: 543 Frequency: Percentage: 10.14% 65.22% 5.80% 11.59% 7.25% Not Available 55. We use feedback from those we serve to improve our performance. Category Code 103: Current Score: 3.73 Standard Deviation: 1.00 Number of Respondents: 69 All Organization: Current Score: 3.80 Standard Deviation: 0.96 Number of Respondents: 543 Frequency: Percentage: 15.94% 56.52% 7.25% 13.04% 2.90% 4.35% 56. I believe we will use the information from this survey to improve our performance. Category Code 103: Current Score: 3.50 Standard Deviation: 1.03 Number of Respondents: 69 All Organization: Current Score: 3.47 Standard Deviation: 1.12 Number of Respondents: 542 Frequency: Percentage: 11.59% 44.93% 24.64% 8.70% 5.80% 4.35% Page 25

28 Primary Items 57. I have regular involvement (once a month or more) in community activities or groups. Category Code 103: Current Score: 3.51 Standard Deviation: 1.14 Number of Respondents: 68 All Organization: Current Score: 3.54 Standard Deviation: 1.12 Number of Respondents: 541 Frequency: Percentage: 14.71% 38.24% 16.18% 11.76% 5.88% 13.24% Page 26

29 Compensation For the following section employees are asked to indicate how strongly they agree or disagree that the statement describes their level of satisfaction with their compensation. Possible responses include: (1) Strongly Disagree, (2) Disagree, (3) Feel Neutral, (4) Agree, (5) Strongly Disagree and (6) Don't Know/ Not. Any survey item with an average (mean) score above the neutral midpoint of "3.0" suggests that employees perceive the issue more positively than negatively. Scores of "4.0" or higher indicate areas of substantial strength for the organization. Conversely, scores below "3.0" are viewed more negatively by employees. Questions that receive below a "2.0" should be a significant source of concern for the organization and receive immediate attention. Page 27

30 Compensation 58. People are paid fairly for the work they do. Category Code 103: Current Score: 2.28 Standard Deviation: 1.12 Number of Respondents: 69 All Organization: Current Score: 2.73 Standard Deviation: 1.19 Number of Respondents: 545 Frequency: Percentage: 2.90% 11.59% 21.74% 28.99% 27.54% 7.25% 59. Salaries are competitive with similar positions in the community or at comparable institutions. Category Code 103: Current Score: 2.16 Standard Deviation: 1.12 Number of Respondents: 69 All Organization: Current Score: 2.60 Standard Deviation: 1.20 Number of Respondents: 543 Frequency: Percentage: 2.90% 11.59% 11.59% 34.78% 28.99% 10.14% 60. Benefits can be selected to meet individual needs. Category Code 103: Current Score: 3.59 Standard Deviation: 0.94 Number of Respondents: 69 All Organization: Current Score: 3.45 Standard Deviation: 1.08 Number of Respondents: 541 Frequency: Percentage: 8.70% 56.52% 17.39% 8.70% 4.35% 4.35% 61. I understand my benefits plan. Category Code 103: Current Score: 3.94 Standard Deviation: 0.67 Number of Respondents: 69 All Organization: Current Score: 3.84 Standard Deviation: 0.78 Number of Respondents: 544 Frequency: Percentage: 13.04% 72.46% 7.25% 5.80% Not Available 1.45% Page 28

31 Compensation 62. Benefits are comparable to those offered in other jobs. Category Code 103: Current Score: 3.86 Standard Deviation: 0.80 Number of Respondents: 69 All Organization: Current Score: 3.64 Standard Deviation: 0.94 Number of Respondents: 542 Frequency: Percentage: 17.39% 55.07% 15.94% 7.25% Not Available 4.35% 63. My pay keeps pace with the cost of living. Category Code 103: Current Score: 2.21 Standard Deviation: 1.21 Number of Respondents: 69 All Organization: Current Score: 2.40 Standard Deviation: 1.22 Number of Respondents: 544 Frequency: Percentage: 2.90% 17.39% 13.04% 27.54% 36.23% 2.90% 64. Changes in benefits and compensation packages have been explained during the last two years. Category Code 103: Current Score: 3.48 Standard Deviation: 1.07 Number of Respondents: 69 All Organization: Current Score: 3.44 Standard Deviation: 1.02 Number of Respondents: 543 Frequency: Percentage: 14.49% 37.68% 23.19% 13.04% 4.35% 7.25% 65. I am satisfied with my continuing education/training opportunities. Category Code 103: Current Score: 3.08 Standard Deviation: 1.12 Number of Respondents: 69 All Organization: Current Score: 3.30 Standard Deviation: 1.18 Number of Respondents: 542 Frequency: Percentage: 5.80% 31.88% 26.09% 15.94% 10.14% 10.14% Page 29

32 Compensation 66. I am satisfied with my medical insurance. Category Code 103: Current Score: 3.38 Standard Deviation: 1.17 Number of Respondents: 69 All Organization: Current Score: 3.41 Standard Deviation: 1.11 Number of Respondents: 543 Frequency: Percentage: 11.59% 44.93% 14.49% 14.49% 8.70% 5.80% 67. I am satisfied with my sick leave. Category Code 103: Current Score: 4.07 Standard Deviation: 0.77 Number of Respondents: 69 All Organization: Current Score: 4.00 Standard Deviation: 0.76 Number of Respondents: 543 Frequency: Percentage: 23.19% 65.22% 2.90% 4.35% 1.45% 2.90% 68. I am satisfied with my vacation. Category Code 103: Current Score: 4.09 Standard Deviation: 0.83 Number of Respondents: 69 All Organization: Current Score: 3.93 Standard Deviation: 0.87 Number of Respondents: 544 Frequency: Percentage: 26.09% 62.32% 2.90% 2.90% 2.90% 2.90% 69. I am satisfied with my retirement. Category Code 103: Current Score: 3.82 Standard Deviation: 0.94 Number of Respondents: 69 All Organization: Current Score: 3.73 Standard Deviation: 0.89 Number of Respondents: 542 Frequency: Percentage: 18.84% 53.62% 13.04% 7.25% 2.90% 4.35% Page 30

33 Compensation 70. I am satisfied with my dental insurance. Category Code 103: Current Score: 3.08 Standard Deviation: 1.20 Number of Respondents: 68 All Organization: Current Score: 3.06 Standard Deviation: 1.23 Number of Respondents: 541 Frequency: Percentage: 7.35% 35.29% 14.71% 22.06% 10.29% 10.29% 71. I am satisfied with my vision insurance. Category Code 103: Current Score: 2.67 Standard Deviation: 1.10 Number of Respondents: 69 All Organization: Current Score: 2.86 Standard Deviation: 1.17 Number of Respondents: 545 Frequency: Percentage: Not Available 26.09% 11.59% 28.99% 11.59% 21.74% 72. I am satisfied with my holiday benefit. Category Code 103: Current Score: 4.13 Standard Deviation: 0.90 Number of Respondents: 69 All Organization: Current Score: 3.89 Standard Deviation: 0.96 Number of Respondents: 544 Frequency: Percentage: 31.88% 56.52% 2.90% 1.45% 4.35% 2.90% 73. I am satisfied with my Employee Assistance Program (E.A.P.). Category Code 103: Current Score: 3.30 Standard Deviation: 1.08 Number of Respondents: 69 All Organization: Current Score: 3.28 Standard Deviation: 0.99 Number of Respondents: 544 Frequency: Percentage: 4.35% 27.54% 20.29% 2.90% 7.25% 37.68% Page 31

34 Organization Wide For the following section employees are asked to indicate how strongly they agree or disagree that the statement describes the organization as a whole. Possible responses include: (1) Strongly Disagree, (2) Disagree, (3) Feel Neutral, (4) Agree, (5) Strongly Disagree and (6) Don't Know/ Not. Any survey item with an average (mean) score above the neutral midpoint of "3.0" suggests that employees perceive the issue more positively than negatively. Scores of "4.0" or higher indicate areas of substantial strength for the organization. Conversely, scores below "3.0" are viewed more negatively by employees. Questions that receive below a "2.0" should be a significant source of concern for the organization and receive immediate attention. Page 32

35 Institution Wide 74. Information and knowledge are shared openly within this organization. Category Code 103: Current Score: 3.26 Standard Deviation: 1.01 Number of Respondents: 69 All Organization: Current Score: 3.21 Standard Deviation: 1.17 Number of Respondents: 545 Frequency: Percentage: 7.25% 33.33% 28.99% 15.94% 4.35% 10.14% 75. An effort is made to get the opinions of people throughout the organization. Category Code 103: Current Score: 3.51 Standard Deviation: 1.06 Number of Respondents: 69 All Organization: Current Score: 3.31 Standard Deviation: 1.15 Number of Respondents: 544 Frequency: Percentage: 11.59% 50.72% 15.94% 13.04% 5.80% 2.90% 76. We work well with other organizations. Category Code 103: Current Score: 3.83 Standard Deviation: 0.57 Number of Respondents: 69 All Organization: Current Score: 3.62 Standard Deviation: 0.85 Number of Respondents: 545 Frequency: Percentage: 7.25% 50.72% 20.29% Not Available Not Available 21.74% 77. We work well with our governing bodies (the legislature, the board of regents, etc.). Category Code 103: Current Score: 3.98 Standard Deviation: 0.69 Number of Respondents: 69 All Organization: Current Score: 3.69 Standard Deviation: 0.81 Number of Respondents: 542 Frequency: Percentage: 17.39% 47.83% 15.94% 1.45% Not Available 17.39% Page 33

36 Institution Wide 78. We work well with the public. Category Code 103: Current Score: 3.94 Standard Deviation: 0.74 Number of Respondents: 68 All Organization: Current Score: 3.74 Standard Deviation: 0.86 Number of Respondents: 543 Frequency: Percentage: 16.18% 58.82% 14.71% 1.47% 1.47% 7.35% 79. We understand the state, local, national and global issues that impact this organization. Category Code 103: Current Score: 4.05 Standard Deviation: 0.80 Number of Respondents: 69 All Organization: Current Score: 3.75 Standard Deviation: 0.88 Number of Respondents: 545 Frequency: Percentage: 23.19% 43.48% 10.14% 4.35% Not Available 18.84% 80. We know how our work impacts other employees. Category Code 103: Current Score: 3.85 Standard Deviation: 0.94 Number of Respondents: 69 All Organization: Current Score: 3.56 Standard Deviation: 1.02 Number of Respondents: 539 Frequency: Percentage: 20.29% 52.17% 10.14% 10.14% 1.45% 5.80% 81. Our web site is easy to use and contains helpful information. Category Code 103: Current Score: 3.78 Standard Deviation: 0.72 Number of Respondents: 69 All Organization: Current Score: 3.48 Standard Deviation: 1.06 Number of Respondents: 544 Frequency: Percentage: 10.14% 65.22% 17.39% 7.25% Not Available Not Available Page 34

37 Institution Wide 82. I have a good understanding of our mission, vision, and strategic plan. Category Code 103: Current Score: 4.09 Standard Deviation: 0.66 Number of Respondents: 69 All Organization: Current Score: 3.95 Standard Deviation: 0.80 Number of Respondents: 545 Frequency: Percentage: 24.64% 60.87% 13.04% 1.45% Not Available Not Available 83. I believe we communicate our mission effectively to the public. Category Code 103: Current Score: 3.84 Standard Deviation: 0.77 Number of Respondents: 69 All Organization: Current Score: 3.50 Standard Deviation: 1.00 Number of Respondents: 543 Frequency: Percentage: 13.04% 56.52% 13.04% 7.25% Not Available 10.14% 84. My organization encourages me to be involved in my community. Category Code 103: Current Score: 3.73 Standard Deviation: 0.75 Number of Respondents: 69 All Organization: Current Score: 3.55 Standard Deviation: 0.98 Number of Respondents: 544 Frequency: Percentage: 11.59% 47.83% 27.54% 4.35% Not Available 8.70% Page 35

38 Additional Items Organizations participating in the Survey are invited to submit up to 20 additional items for inclusion in the Survey. These items are printed on an insert and included in each employee's survey packet. Please refer to the insert that has been included later in this binder for more information on additional items submitted by this organization. *Additional Items are not included if none were submitted. Page 36

39 Additional Items 1. I have good understanding about how my work contributes to our mission, vision and goals. Category Code 103: Average Score: 3.65 Standard Deviation: 0.97 Number of Respondents: 68 All Organization: Average Score: 3.40 Standard Deviation: 1.10 Number of Respondents: 544 Frequency: Percentage: 14.71% 52.94% 17.65% 11.76% 2.94% Not Available 2. Merit pay is distributed fairly. Category Code 103: Average Score: 2.85 Standard Deviation: 1.21 Number of Respondents: 69 All Organization: Average Score: 3.00 Standard Deviation: 1.23 Number of Respondents: 544 Frequency: Percentage: 7.25% 23.19% 28.99% 17.39% 17.39% 5.80% 3. Work that is done well is effectively recognized. Category Code 103: Average Score: 3.08 Standard Deviation: 1.04 Number of Respondents: 67 All Organization: Average Score: 2.94 Standard Deviation: 1.19 Number of Respondents: 539 Frequency: Percentage: 4.48% 35.82% 20.90% 28.36% 4.48% 5.97% 4. My supervisor encourages my unit to plan, evaluate how we are doing, and improve our performance in an ongoing manner. Category Code 103: Average Score: 3.29 Standard Deviation: 1.14 Number of Respondents: 69 All Organization: Average Score: 3.24 Standard Deviation: 1.10 Number of Respondents: 543 Frequency: Percentage: 8.70% 42.03% 14.49% 18.84% 7.25% 8.70% 5. I have received recognition or praise for good work in the last seven to ten days. Category Code 103: Average Score: 3.12 Standard Deviation: 1.20 Number of Respondents: 69 All Organization: Average Score: 3.18 Standard Deviation: 1.28 Number of Respondents: 543 Frequency: Percentage: 8.70% 37.68% 15.94% 23.19% 10.14% 4.35% Page 37

40 Additional Items 6. Our institution has a clear and consistent set of values that governs how we do business. Category Code 103: Average Score: 3.81 Standard Deviation: 0.85 Number of Respondents: 68 All Organization: Average Score: 3.75 Standard Deviation: 0.94 Number of Respondents: 544 Frequency: Percentage: 16.18% 58.82% 16.18% 7.35% 1.47% Not Available 7. The expectations for my job are clearly stated and effectively evaluated. Category Code 103: Average Score: 3.37 Standard Deviation: 1.09 Number of Respondents: 69 All Organization: Average Score: 3.43 Standard Deviation: 1.11 Number of Respondents: 542 Frequency: Percentage: 10.14% 44.93% 21.74% 14.49% 7.25% 1.45% 8. In our organization, we always try to develop win-win solutions. Category Code 103: Average Score: 3.14 Standard Deviation: 1.07 Number of Respondents: 69 All Organization: Average Score: 3.11 Standard Deviation: 1.17 Number of Respondents: 540 Frequency: Percentage: 4.35% 39.13% 26.09% 17.39% 8.70% 4.35% 9. Leadership development is supported and promoted. Category Code 103: Average Score: 3.09 Standard Deviation: 1.00 Number of Respondents: 69 All Organization: Average Score: 3.13 Standard Deviation: 1.13 Number of Respondents: 540 Frequency: Percentage: Not Available 40.58% 31.88% 11.59% 10.14% 5.80% 10. My supervisor does not wait until my annual evaluation to talk to me about my progress. Category Code 103: Average Score: 3.09 Standard Deviation: 1.24 Number of Respondents: 69 All Organization: Average Score: 3.40 Standard Deviation: 1.22 Number of Respondents: 543 Frequency: Percentage: 10.14% 33.33% 23.19% 15.94% 14.49% 2.90% Page 38

41 Additional Items 11. Our institution invests in the skills of its employees. Category Code 103: Average Score: 3.33 Standard Deviation: 1.02 Number of Respondents: 69 All Organization: Average Score: 3.23 Standard Deviation: 1.12 Number of Respondents: 542 Frequency: Percentage: 7.25% 43.48% 26.09% 14.49% 5.80% 2.90% 12. There is good alignment of goals throughout the organization. Category Code 103: Average Score: 3.04 Standard Deviation: 1.11 Number of Respondents: 69 All Organization: Average Score: 3.29 Standard Deviation: 1.16 Number of Respondents: 545 Frequency: Percentage: 4.35% 39.13% 18.84% 26.09% 8.70% 2.90% 13. The behavior of management is consistent with the stated goals, objectives, and values of the institution. Category Code 103: Average Score: 4.21 Standard Deviation: 1.06 Number of Respondents: 69 All Organization: Average Score: 3.95 Standard Deviation: 1.07 Number of Respondents: 546 Frequency: Percentage: 47.83% 36.23% 7.25% 1.45% 5.80% 1.45% Page 39

42 Survey Constructs Dimension 1: Work Group Supervisor Effectiveness Construct Score = 341 Avg ORG 18: We have an opportunity to participate in the goal setting process : We seem to be working toward the same goals : We are given the opportunity to do our best work : We are given accurate feedback about our performance : My supervisor is supportive of my career goals : People who challenge the status quo are valued : Favoritism (special treatment) is not an issue in raises and promotions Fairness Construct Score = 325 Avg ORG 5: My performance is evaluated fairly : My supervisor is consistent when administering employee policies : There is a sense of trust throughout the organization : When possible, alternative work schedules (flex-time, compressed work weeks, job sharing, telecommuting) are offered to us : Favoritism (special treatment) is not an issue in raises and promotions Team Effectiveness Construct Score = 324 Avg ORG 17: Work groups or committees receive adequate feedback that helps improve performance : Decision making and control are given to employees doing the actual work : There is a sense of trust throughout the organization : We are efficient : There is a real feeling of teamwork : Work groups or committees are involved in making work processes more effective Diversity Construct Score = 340 Avg ORG 7: Every employee is valued : We work to attract, develop, and retain people with diverse backgrounds : Work groups or committees are trained to incorporate the opinions of each member : The people I work with treat each other with respect Page A1

43 Survey Constructs Dimension 2: Accommodations Fair Pay Construct Score = 221 Avg ORG 58: People are paid fairly for the work they do : Salaries are competitive with similar positions in the community or at comparable institutions : My pay keeps pace with the cost of living Physical Environment Construct Score = 384 Avg ORG 9: We have adequate computer resources, (hardware and software) : We have sufficient procedures to ensure the safety of employees in the workplace : Our workplace is well maintained : Within my workplace, there is a feeling of community Benefits Construct Score = 379 Avg ORG 60: Benefits can be selected to meet individual needs : I understand my benefits plan : Benefits are comparable to those offered in other jobs Employment Development Construct Score = 336 Avg ORG 16: Work groups or committees are trained to incorporate the opinions of each member : Learning opportunities or training are made available for personal growth and development : Learning opportunities or training are made available for professional growth or skills development : We have access to information about job opportunities, conferences, workshops, and training : My supervisor is supportive of my career goals Page A2

44 Survey Constructs Dimension 3: Organizational Features Change Oriented Construct Score = 349 Avg ORG 13: We integrate information and act intelligently upon that information : We have an opportunity to participate in the goal setting process : My ideas and opinions count at work : When possible, problems are solved before they become a crisis : An effort is made to get the opinions of people throughout the organization Goal Oriented Construct Score = 359 Avg ORG 2: Our goals are consistently met or exceeded : We integrate information and act intelligently upon that information : We have an opportunity to participate in the goal setting process : We are efficient Holographic Construct Score = 356 Avg ORG 14: The work atmosphere encourages open and honest communication : Decision making and control are given to employees doing the actual work : I feel a sense of pride when I tell people that I work for this institution : We feel that our efforts count : Within my workplace, there is a feeling of community : An effort is made to get the opinions of people throughout the organization : We know how our work impacts other employees Strategic Construct Score = 392 Avg ORG 55: We use feedback from those we serve to improve our performance : We work well with other organizations : We work well with our governing bodies (the legislature, the board of regents, etc.) : We work well with the public : We understand the state, local, national and global issues that impact this organization : I have a good understanding of our mission, vision, and strategic plan : I believe we communicate our mission effectively to the public Quality Construct Score = 386 Avg ORG 1: We are constantly improving our services : We provide high quality programs and services : We develop services to match the needs of those we serve : Outstanding work is recognized : We have adequate resources to do our jobs Page A3

45 Survey Constructs Dimension 4: Information Internal Construct Score = 317 Avg ORG 12: The right information gets to the right people at the right time : Work groups or committees receive adequate feedback that helps improve performance : Information and knowledge are shared openly within this organization Availability Construct Score = 368 Avg ORG 10: Information systems are in place and accessible for me to get my job done : The right information gets to the right people at the right time : We feel the channels we must go through at work are reasonable : We understand the state, local, national and global issues that impact this organization : We know how our work impacts other employees : Our web site is easy to use and contains helpful information External Construct Score = 371 Avg ORG 11: Information is shared as appropriate with other organizations or institutions : The work atmosphere encourages open and honest communication : We have access to information about job opportunities, conferences, workshops, and training : The appropriate information is shared with the public : We work well with the public : We understand the state, local, national and global issues that impact this organization : I believe we communicate our mission effectively to the public Page A4

46 Survey Constructs Dimension 5: Personal Job Satisfaction Construct Score = 368 Avg ORG 22: We are given the opportunity to do our best work : The environment supports a balance between work and personal life : The pace of the work in this organization enables me to do a good job Time and Stress Construct Score = 358 Avg ORG 24: The amount of work that is expected of me is reasonable : We have adequate resources to do our jobs : The environment supports a balance between work and personal life : We balance our focus on both long range and short term goals Burnout Construct Score = 366 Avg ORG 23: I feel a sense of pride when I tell people that I work for this institution : We feel that our efforts count : We are encouraged to learn from our mistakes : My job meets my expectations : My ideas and opinions count at work Empowerment Construct Score = 352 Avg ORG 21: There is a sense of trust throughout the organization : We are given the opportunity to do our best work : I feel a sense of pride when I tell people that I work for this institution : We are encouraged to learn from our mistakes : People who challenge the status quo are valued : We know how our work impacts other employees Page A5

47 Key to the Data Files (Provided in Excel format) This key can be used to interpret the layout of the 763 _Org_Items.xls, 763 _OC1_Items.xls, and 763 _OC2_Items.xls and the 763 _Org_Additional_Items.xls, 763 _OC1_Additional_Items.xls, and 763 _OC2_Additional_Items.xls Microsoft Excel data files found on the returned disks. 763 _Org_Items.xls lists the scores for each of the Survey Items for the organization as a whole. 763 _OC1_Items.xls lists the scores for each of the Survey Items for each of the organizational categories filled in Organization Code Box # _OC2_Items.xls lists the scores for each of the Survey Items for each of the organizational categories filled in Organization Code Box # 3. If an Organizational Category did not have five or more respondents no Survey Item scores will appear for that category. 763 _Org_Additional_Items.xls lists the scores for each of the Additional Items for the organization as a whole. 763 _OC1_Additional_Items.xls lists the scores for each of the Additional Items for each of the organizational categories filled in Organization Code Box # _OC2_Additional_Items.xls lists the scores for each of the Additional Items for each of the organizational categories filled in Organization Code Box # 3. If an Organizational Category did not have five or more respondents no Additional Item scores will appear for that category. Sample Data Excerpt*: *This is sample has been formatted to allow it to fit on one page. Actual Data Files will not have the header column formatted at a 45 degree angle and will not have a sub-header row with letters "A"-"T". Key: A: "ID" This column contains either the Organization's ID number or the Organizational Category Number. C: "ITEM_NO" This column contains the item number. E, G, I, K, M, O: "R_COUNT" These columns contain the number of respondents who selected response "R", where R=SA (Strongly Agree), A (Agree), N (Neutral), D (Disagree), SD (Strongly Disagree), or NA (Not /Don't Know"). Q: "RESPONSE_COUNT" This column contains the total number of respondents to this item. S: "STD_DEV" This column contains the Standard Deviation of the responses Strongly Agree through Strongly Disagree as explained in the "AVG" definition. B: "NAME" This column contains either the Organization's Name or the Organizational Category Name. D: "ITEM_TEXT" This column contains the text of the item. F, H, J, L, N, P: "R_PCT" These columns contain the ratios of the number of respondents who selected response "R" (defined under "R_COUNT") to the total number of respondents for this item. Multiplying by 100 will yield the percent of respondents who selected response "R" out of the total number of respondents to this item. R: "AVG" This column contains the average score on this item. This is done by assigning values 5-1 to the responses Strongly Agree to Strongly Disagree respectively, summing these values for the item, and dividing by the total number of respondents who answered with a response Strongly Agree through Strongly Disagree. T: "VR" This column contains the number of "valid" responses; i.e. the number of respondents who selected responses Strongly Agree through Strongly Disagree. It is used as the number of respondents when computing the Average and Standard Deviation. Page A6

48 Key to the Data Files This key can be used to interpret the layout of the 763 _Org_Constructs.xls, 763 _OC1_Constructs.xls, and 763 _OC2_Contructs.xls Microsoft Excel data files found on the returned disks. 763 _Org_Constructs.xls lists the scores for each of the Survey Constructs for the organization as a whole. 763 _OC1_Constructs.xls lists the scores for each of the Survey Constructs for each of the organizational categories filled in Organization Code Box # _OC2_Items.xls lists the scores for each of the Survey Constructs for each of the organizational categories filled in Organization Code Box # 3. If an Organizational Category did not have five or more respondents no Survey Construct scores will appear for that category. Sample Data Excerpt: Key: A: "ID" This column contains either the Organization's ID number or the Organizational Category Number. C: "CONS_NO" This column contains the construct number. E: "SCORE" This column contains the score of the construct. B: "NAME" This column contains either the Organization's Name or the Organizational Category Name. D: "CONS_NAME" This column contains the text of the constructs. Page A7