People Are a Major Asset or Challenge for Community Banks

Transcription

1 People Are a Major Asset or Challenge for Community Banks Presented by Eunice M. Glover, President Center for Enhancing Organizational Learning and Development

2 Session Contents Introduction Eunice Glover s Three Elements of Success Social+Emotional Learning Commitment to Continuous Learning: Education and Training Knowledge of the Business & Legal Environments and Societal Trends Social+Emotional Intelligence The Business Case S+EI Profile (Assessment) PPT 1-4 Copyright: CEOLDEVELOPMENT, LLC Workforce Learning and Performance Teaching Organizations to Succeed!

3 SUCCESS FACTORS Pivotal Jobs Plus S+EI, Talent, and Performance moves the Organization s Strategic Needle. E. Glover s Three Elements Of Workplace Success Social+Emotional Learning: A Choice for Success Source: Eunice Glover; Beyond HR: John W. Boudreau; Peter M. Ramstad HR = Pivotal Job Commitment to Continuous Learning & Training Knowledge of the Business & Legal Environments & Societal Trends Workplace Success Copyright: CEOLDEVELOPMENT, LLC Workforce Learning and Performance Teaching Organizations to Succeed!

4 Emotional Intelligence Defined SE+I FOUR QUADRANT MODEL Personal Competence Social Competence Self- Awareness Learn/know as much as you can about yourself! S+EI Four-Quadrant Model Social Awareness Be aware of the emotions of others! Self- Management Control what you know about yourself and then manage it. Source: Daniel Goleman; Laura A Belsten, PhD; Bradberry and Greaves 2005 Personal & Career Success Relationship Management Ease into more productive positive relationship behavior.

5 EMOTIONAL INTELLIGENCE DEFINED Emotional intelligence refers to an ability to recognize the meanings of emotions, their relationships, and to reason and problemsolve on the basis of them. Emotional intelligence is involved in the capacity to perceive emotions, assimilate emotionrelated feelings, understand the information of those emotions, and manage them." John Mayer, Ph.D.

6 HR Success Strategies Starts with YOU! Daniel Goleman ESCI Popularize EI 1990 For Leaders, the first task in Management has nothing to do with Leading Others; step one poses the Challenge of Knowing and Managing Oneself. Daniel Goleman Source: Daniel Goleman Succeed!

7 S+EI IS ABOUT BEHAVIOR AND BEHAVIORS CAN BE CHANGED Genetics Personality Behavior Source: Laura A Belsten, PhD Source: Laura A Belsten, PhD Succeed!

8 The Role The Brain Plays in S+EI/EQ/EI Source: Daniel Goleman Succeed!

9 Self-Awareness is recognizing a feeling as it happens. It is the keystone of emotional intelligence. The ability to monitor feelings from moment to moment is crucial to psychological insight and self-understanding. People with greater certainty about their feelings are better pilots of their lives and have a surer sense of how they feel about personal decisions. their feelings are better pilots of their lives. They have a surer sense of how they really Source: Daniel Goleman; Laura A Belsten, PhD; Bradberry and Greaves 2005 Succeed!

10 Self-management is about handling feelings so that they are appropriate. This skill builds on self-awareness. Self-management is the capacity to soothe oneself, to shake off rampant anxiety, gloom, or irritability. People who are poor in this ability are constantly battling feelings of distress, while those who excel in it can bounce back far more quickly from life s setbacks and upsets. Source: Daniel Goleman; Laura A Belsten, PhD; Bradberry and Greaves 2005 Succeed!

11 Social-awareness is the ability to understand the emotions, needs, and concerns of other people, pick up on emotional cues, feel comfortable socially, and recognize the power dynamics in a group or organization. Source: Daniel Goleman; Laura A Belsten, PhD; Bradberry and Greaves 2005 Succeed!

12 Relationship Management is the product of the first three emotional skills: self-awareness, self-management and social awareness. It s your ability to utilize your awareness of both your own emotions and those of others. and those of others to manage interactions successfully. Source: Daniel Goleman; Laura A Belsten, PhD; Bradberry and Greaves 2005 Succeed!

13 The Business Case For S+EI When S+EI Is Lacking: Increased Employee Challenges = Increased $Cost to Your Organization Top Ten Organizational Challenges: 1. Engagement 2. Employee Retention/Turnover 3. Performance 4. Major Skills Gap 5. Wellness (Cost of Insurance) 6. Productivity 7. Recruiting the Right Talent 8. Rapid Business Changes 9. Global Competition 10. Customer Loyalty Source: Daniel Goleman; Laura A Belsten, PhD Succeed! Copyright: CEOLDEVELOPMENT, LLC

14 CHALLENGE: WHEN S+EI IS NOT A PERSONAL ATTRIBUTE CUSTOMERS Top reasons for losing customers: 70% are related to lack of S+EI (The Forum Corporation on Manufacturing and Service Companies, 2004) Succeed!

15 CHALLENGE: WHEN S+EI IS NOT A PERSONAL ATTRIBUTE TEAMS DYSFUNCTIONAL TEAMS LEAD TO PRODUCTIVITY LOSS AND TURNOVER Source: Daniel Goleman; Laura A Belsten, PhD; Bradberry and Greaves 2005 Succeed!

16 CHALLENGE: WHEN S+EI IS NOT A PERSONAL ATTRIBUTE MANAGERS 73% of those in their 20s and 30s said their health is at stake due to a bully boss 72% of workplace Bullies are Bosses 40% of Bullied workers voluntarily leave 20% Surveyed say their boss has little or no integrity (a key S+EI competency) 77% of Targets lose their jobs by making the Bully Stop The current situation... is costing $360 billion a year in lost productivity. Business Wire/The Bad Boss Study. November, 2012 Source: Daniel Goleman; Laura A Belsten, PhD; Bradberry and Greaves; ; Succeed!

17 CHALLENGE: WHEN S+EI IS NOT A PERSONAL ATTRIBUTE CAREER Poor interpersonal relationships Single most common factor being too harshly critical Insensitive or demanding Alienating co-workers and direct-reports. Rigidity Inability to accept feedback about traits they need to change or improve Inability to listen, learn and Inability to work with a team Being disrespectful Being uncooperative Not sharing information, plans or credit. change. - Center for Creative Leadership, 2005 Copyright: CEOLDEVELOPMENT, LLC

18 McDonnell Douglas Source: Laura A Belsten, PhD/ Daniel Goleman/Rueben Bar Succeed!

19 ASSET: S+EI Driven Workplace MetLife s S+EI programs with selected groups resulted in S+EI trained and coached sales people outselling their control group counterparts by 37% (key competencies of self-confidence, optimism, initiative, and empathy). At L Oreal, S+EI programs brought in $2.5 million more in sales in the first year. American Express Financial Services S+EI coaching & training program introduced to financial advisors, and sales increased 18% share by 24%). At Sheraton, S+EI programs (150,000 Associates introduced to the program. Sheraton increased its market by 24%. Source: SixSeconds White Paper, October 1, 2010 Succeed!

20 ASSET: S+EI Driven Workplace In Business Greater Productivity Retention of top performers Employee satisfaction & engagement Profitability/Customer Satisfaction More Flexible Employees Better Decision-making More Creativity/innovative problem solving Source: Laura A Belsten, PhD Copyright: CEOLDEVELOPMENT, LLC In Life Individuals Are healthier Live longer Enjoy more satisfying marriages Have larger, deeper, and more fulfilling social networks Improved Memory

21 PERSONAL COMPETENCY Self-Awareness Self Management Emotional Self Awareness Behavior Self Control Accurate Self Assessment Integrity Personal Power Innovation & Creativity Initiative & Bias for Action Achievement Drive Realistic Optimism Resilience Stress Management Personal Agility Intentionality Achievement Drive

22 SOCIAL COMPETENCY Other Awareness Empathy Situational Awareness Relationship Management Communication Interpersonal Effectiveness Powerful Influencing Skills Conflict Management Inspirational Leadership Catalyzing Change Building Bonds Teamwork & Collaboration Coaching & Mentoring Others Building Trust Source: Laura A Belsten, PhD

23 Source: Institute for Social+Emotional Intelligence

24 Source: Institute for Social+Emotional Intelligence

25 OPEN THE DOORS TO SUCCESS IN YOUR ORGANIZATION BY DEVELOPING A CULTURE OF S+EI LEARNING! Social + Emotional Intelligence Assessment (for awareness) Introducing the concept into the culture Training programs Individual development program: Coaching Source: Laura A Belsten, PhD Copyright: CEOLDEVELOPMENT, LLC

26 Questions?

27 The End Eunice Glover, MAOM, CSC, S+EI Thank You!