COME LEAP AHEAD THE CARNEGIE WAY

Transcription

1 COME LEAP AHEAD THE CARNEGIE WAY

2 Who are we What do we do How our solutions work Why companies opt for us

3 Who Are We Legendary success of 98 years in making people & organizations effective One of the world s largest training organization with operations in over 80 countries

4 Who Are We 8 million graduates who vouch by the successful techniques Trusted name with more than 400 of the Fortune 500 companies for their people requirements

5 Mission Statement Dale Carnegie Training is a global provider of locally delivered training in leadership, sales, interpersonal and communications skills essential to improving the performance of individuals and teams, and adding value to organizations. We will help keep these pins together

6 Dale Carnegie in India Successful relationship with more than 500 organizations spread across various sectors Wide reach in 4 business hubs of India and training capability across the country With more than 120 customizable solutions we are a one stop shop for all people skill related issues End to end service provider in the areas of talent development through profiling, assessment, training and e-learning through exclusive partnerships

7 Presence across all the sectors

8 Our Approach Where you want to be WHAT DO WE DO Where you are overcoming barriers Every barrier has a breakthrough solution and that is what we work on

9 Partnering in growth Where you want to be CONTINUE WHAT DO WE DO EVALUATE DELIVER DISCOVER DESIGN Where you are There are no right products, there are right solutions

10 How we ensure it works Where you want to be WHAT DO WE DO Where you are Learning is easy, the trick is in institutionalizing the implementation

11 Why Dale Carnegie? We will help you identify your personal barriers to effective communication We deliver critical methods & techniques which help people connect confidently with any audience and help generate new growth

12 Why Dale Carnegie? We align performance goals with strategy, define performance standards & use human relation principles to develop teamwork & trust We help you handle mistakes with consideration & help people embrace new ideas We will lay a foundation for success with ethics and values

13 The Best Salesman of the year We reflect the timeless practices of Dale Carnegie who authored the book How To Win Friends and Influence People (12 th Best Selling Book of the world ever*) and many such best sellers Originally published in 1936, it has been translated into 47 languages, including Hindi, Nepalese, and Telugu. 30 million copies have been sold till date

14 Dale Carnegie Advantage WHAT IS LATENT WILL BECOME PATENT

15 Dale Carnegie Advantage WHAT IS DORMANT WILL BECOME DOMINANT

16 Why Dale Carnegie Training Works We know that attitudes and skills to a large degree determine results. Our training process is built on this unique understanding. Triangle of Success Top Performers Possess The Right Attitudes & Skills Improve Attitude & Increase Skills to Leverage Knowledge Knowledge Why DCT Works

17 Why Dale Carnegie Training Works contd.. We observe and adapt to the way people change and improve. Application-Based Follow-up Begins Cycle of Performance Improvement Follow-Up Attitude Practice Knowledge Motivational Action-Oriented Delivery Method Review Time-Tested Principles Why DCT Works

18 Programs Overview & Scope More than 100 Programs 7 Skills Areas Communication & Human Relations Leadership / Management Sales Professional Development Customer Service Teams Presentations

19 Cycle of Self Development Higher Performance Need To Want To Can Do Will Do Skill Practice Attitude Knowledge Practice with Coaching Techniques and Processes

20 The Dale Carnegie Course (DCC) Program Objectives Build Greater Self-Confidence Strengthen People Skills Enhance Communication Skills Develop Leadership Skills Improve Our Attitude Dale Carnegie Training has contributed to our corporate culture in a significant way. The camaraderie and sense of oneness created in the Dale Carnegie Course has been incredibly valuable to our business. Phil Ma(son,President & Owner, Core Products Interna8onal, Inc.

21 High Impact Presentations Plan and organize professional presentations Create and maintain a positive first impression Be more natural & relaxed when making presentations Communicate ideas with clarity & force Sell ideas & inspire others Dale Carnegie has helped me to guide the business to a posi>on where it is recognised as one of the best UK regional law firms - Andrew Chalkley,CEO & Partner,Boyes Turner

22 Sales Advantage Program Objec8ves Build self-confidence Communicate value Master a consultative selling process Strengthen relationships Over the last two years we grew 29 and 24 percent. This year we have a good opportunity to have another year of strong growth. We could not have experienced this growth without Dale Carnegie Training. - George LiHle, President, HDR Engineering, Inc. Develop a positive attitude

23 Sales Model INTEREST Planning RAPPORT CUSTOMER RELATIONSHIP SOLUTION Follow-Through COMMITMENT MOTIVE

24 Leadership Training for Managers Drivers Self Direction People Skills Process Skills Communication Our number one responsibility, and the only way we are going to have succession and perpetua>on within our company, is developing our associates. It s amazing how many promo>ons I see come through in our company among associates who have taken the Dale Carnegie Course. Accountability Tim Lynch Assistant VP,Claims Division, Auto- Owners Insurance Company

25 Leadership People Developing Personal Leadership Communicating to Lead Recognizing Human Potential Building Cooperation Making Decisions Managing Conflict and Change 1. Self-direction 2. People skills 3. Process skills 4. Communication 5. Accountability Points of overlap create Drivers, common to both leadership and management Coaching Process and Appraisal Systems Delegation Process Performance Process Planning Process Innovation Process Developing Organizational Leadership Process Management

26 Other Programs Building High Performance Teams(BHPT) World Class Customer Service(WCCS) People Side of Process Improvement(PSPI) Gen Next

27 Building High Performance Teams Team Leadership Team Commitment Team Communication Team Collaboration Team Coordination

28 World Class Customer Service Learning Objectives Individual Contribution to Create a WCCS Organization Enhancing Self Image Understanding World Class Standards Manage your Attitude Quantitative and Qualitative sides of Customer Service

29 OUR CLIENTS

30 OUR CLIENTS contd For complete client list please log on to

31 TESTIMONIALS Warren Buffett says he was motivated to take the Carnegie course as a 20-year-old, when the prospect of public speaking would cause him to vomit watch?v=ondxvktyndw To this day, Buffett keeps his Dale Carnegie diploma close at hand in his office. "It changed my life," he has said.

32 TESTIMONIALS LEE lococca ON DALE CARNEGIE LEADERSHIP Communication has been my most valuable management tool. I grew up scared to death of all the thought of standing in front of a group people and giving a speech. It still terrifies me. When I landed my first important job at Ford, they sent me to a Dale Carnegie course. The idea was to make me more comfortable in front of an audience, and it worked. I don t know how many speeches I gave in my forty-six years in the auto industry, but it was easily more than a thousand.

33 TESTIMONIALS contd The feedback from our senior managers for "High Impact PresentaJons" & "Advanced CommunicaJon Skills" by Dale Carnegie has been excellent. The parjcipants found it very useful and I have received requests across the organizajon to hold more sessions and to ensure that we cover the senior managers. In today's context the program of this type is very much required for the senior managers to make an impact in their day to day work - Shiv Shanker - Head of Organisa8on Learning,India,Nepal & South Asia., Standard Chartered Bank The two- day program on "Developing the Leader in You" was quite informajve. The program focused on one fundamental aspect "To be a good human being in order to be a good leader". It also dealt in detail the importance of team building in a manner that each member of the team has a sense of belonging for each other. The concepts of Dale Carnegie were highlighted in a very simple and lucid manner for the parjcipants to understand and pracjce in their daily lives. It was fun and learning while interacjng with the faculty members as well as other parjcipants from various industries. Alok KheHry - Head Oncology, Aven8s Pharma Ltd.

34 TESTIMONIALS contd I never imagined that any two days training program could have so much of impact on you. I have now ever- lasjng impression of high quality training program from Dale Carnegie Training. Every small lesson that I have learnt from this program is useful for my day- to- day job and now awer a week, I can see benefits. I am able to express my views in a much bezer and controlled way. The Train the Trainer Program of Dale Carnegie has brought a great difference to my thinking. I have now begun to admire training as a passion. This is the first program where I have come back and referred to my notes again. Many of these have been implemented and applied in one way or the other in my role, the most prominent of them being HR InducJon. I have learnt some great ways of training in your session. Bhavesh Parikh Manager Commercial Gujarat Gas Company Ltd Vaibhav Modi, Dy. Manager HR Eicher motors.

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36 YES WE CAN Come experience things the Carnegie Way and we assure you that You can and You Will

37 THANK YOU Your Global Engagement Partner For Enquires Please Call us: Between Mon- Fri(9:30 am to 5:30 pm) us: Website: