BUSINESS PROCESS ENGINEERING. Devi Pratami Industrial Engineering Faculty

Transcription

1 BUSINESS PROCESS ENGINEERING Devi Pratami Industrial Engineering Faculty

2 PROCESS CLASSIFICATION

3 PROCESS CLASSIFICATION Historically identified by their association with function or departments One technique to identify process is to first identify the functions that exist within an organizations 3

4 PROCESS CLASSIFICATION Classified Relative to Organization Boundaries Functional : contained within boundaries Cross-Functional : Extend beyond boundaries Classified Relative to Importance Core : Crucial to business success Supporting : Subordinate importance 4

5 PROCESS CLASSIFICATION (EXAMPLE) Accounting Distribution Engineering Finance Human Resources Information Systems Marketing Product Design Production Purchasing Research & Development 5

6 PROCESS LEVEL Organization Cross-Functional Process (extend beyond boundaries) Functional Process (contain within boundaries) Subprocess Activity : L0 : L1 : L2 : L3 : L4 6

7 EXAMPLE : Organization: BANK ABC Cross-Functional Process : Finance Functional Process: AP, AR, Invoicing, Payroll and Credit/Loan Sub-process of Payroll :updating employee records, time reporting, job reporting, Electronic transfer processing, etc Activity Task 7

8 EXAMPLE : Cross-Functional Process teaching process Functional Process : Determining course Determining lecturer Determining schedule and classroom requirement Evaluation process: mid test/final test Estimating student score 8

9 PROCESS LEVEL (2) STRATEGIC Strategic Planning, business planning, financial oversight TACTICAL Technical Support, Recruitment OPERATIONAL Purchasing, Manufacturing, Sales & Marketing 9

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11 PROCESS CATEGORIES : One technique for identifying process according to the type of work being performed as opposed to the function in which it is performed Design And Development : The process of determining the needs, requirements, and customer expectations, the process of developing products and services to fulfil customer needs o Marketing & Sales : Promotion, pricing, packaging; Looking for new customers, serving customers, selling process. Purchasing : purchasing process 11

12 PROCESS CATEGORIES : Production : The process of transforming the input into output, the services provided to the customer Service : after-sale activities (maintain, repair) Distribution : Transportation, delivery product to customer Control : Strategic Planning, business Planning, and financial oversight. Support : legal guidance, health and safety, training. 12

13 PROCESS DOCUMENTATION Objective: Business process documentation Facilitate business process understanding Standardization: Process & time Facilitate evaluation, as initiation of process improvement 13

14 PROCESS DOCUMENTATION BASED ON PROCESS LEVEL Organization Cross-Functional Process Flowchart Functional Process Sub-process Activity : L0 --- conceptual model : L1 --- Functional : L2 --- Flowchart : L3 : L4 14

15 DOCUMENTATION TYPE Block Diagram Standard Flowchart Functional Flowchart Functional Time Line Flowchart 15

16 BLOCK DIAGRAM 16

17 STANDARD FLOW CHART 17

18 SYMBOL 18

19 FUNCTIONAL FLOW CHART ORDER PROCESSING 19

20 CROSS FUNCTIONAL FLOWCHART 20

21 CROSS - FUNCTIONAL FLOW CHART 21

22 CROSS - FUNCTIONAL FLOW CHART 22

23 FUNCTIONAL TIME LINE - FLOW CHART 23

24 GEOGRAPHIC - FLOW CHART Document the physical layout of the area or areas where the process is completed Place labels on the layout to describe the various areas Identify each input or output, identify all movement of the resources (i.e. where it originates, any interim storage, where it is placed or routed at the end of the process) Add each movement of resources to the flowchart. Use broken lines to represent the movement of resources throughout the process Label each line to identify the resource 24

25 GEOGRAPHIC - FLOW CHART 25