Recruitment pack LEWISHAM HOMES TWITTER LINKEDIN ONLINE PHONE. lewishamhomes.org.uk/ careers. bit.

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1 Recruitment pack LEWISHAM HOMES PHONE or ONLINE lewishamhomes.org.uk/ careers hr@lewishamhomes.org.uk TWITTER # lewishamhomes LINKEDIN bit.ly/lhlinked

2 RECRUITMENT PACK Hello Lewisham Homes is an ambitious organisation set up to improve housing in the borough, currently managing 18,000 homes on behalf of Lewisham Council. We are a not-for-profit organisation undertaking a major local investment programme, operating our own maintenance company, and building new homes through a partnership with the local authority. We work in London s third largest borough where diversity is both a defining characteristic and strength. We re committed to delivering great customer service, investing in Lewisham neighbourhoods, and growing our business to shape a bright future. At Lewisham Homes we get things done through collaboration and challenge. We re passionate and proud of what we do; and we have a strong ethos in developing careers and recognising individual contributions to our success. We seek ambitious and dedicated people who share our values and are excited about the opportunity to work in an innovative, challenging and customer focused organisation. We are Lewisham Homes are you? A MESSAGE from the CEO We re here to deliver great housing services for thriving neighbourhoods in Lewisham. From our very first day on the job our mission was set, and it remains as important as ever. While housing management is our core business we also want to make a difference to Lewisham people and housing in the borough. We re proud to be 100% focused on Lewisham and we want to play a part in preparing for future generations through investing time and resources in developing our communities and neighbourhoods. We are ambitious for Lewisham, for our residents and for us. To achieve our goals we employ great people to join us. We want all of our employees to understand their role in our mission and be collaborative, passionate and challenging in their work. We want to see people succeed during their time with us and take up opportunities to be involved and have a say. Whether it s attending our conferences and briefings, social events, taking part in surveys or simply joining in conversation on my blog your views are valued and will make a difference. Andrew Potter CEO, Lewisham Homes

3 RECRUITMENT PACK Our mission To deliver great housing services for thriving neighbourhoods OUR CORPORATE OBJECTIVES ARE: Excellent services Quality Homes Sustainable business Community focus Employer of choice RECOGNITION TRUST We value We recognise and value success, and a diverse range of talents. We take time to praise good work, and value each other and our customers. We do as we say and lead by example. Our managers empower and trust staff, are open and inclusive and as an organisation we are committed to involving staff in decision making.. PASSION We have a positive attitude and take pride in our work. We try to break down barriers and aim to be the best at what we do. COLLABORATION We build good relationships with each other and aim to understand pressures on others. We work together to solve problems and take responsibility for this. CHALLENGE We tackle cynicism and challenge the status quo. We remind each other of our values, are proactive and never give up in pursuit of our goals. EMPATHY We treat people as individuals, show respect to each other and take time to listen. We are customer-focused and think about things from the other person s perspective.

4 Head of Procurement We see the procurement function as playing a key role in enabling us to deliver excellent housing services to thriving neighbourhoods. We are looking for an experienced procurement professional with excellent people skills who can engage with the executive and managers across the business and ensure that procurement plays a key role in delivering our vision. To set a clear strategy for procurement and contract management across the business that supports our business objectives To build a procurement function that adds value to the business through increasing customer satisfaction and driving through efficiencies that allow us to deliver increased investment in our housing stock To embed an effective procurement and contract management culture across the business To develop an excellent procurement service that we can sell to key partners. To lead motivate and develop your team in line with our vision, values and management charter To develop effective business planning and financial and risk management in your service in support of our business objectives We are looking for someone who: Can develop effective strategic approaches that add genuine value Is an effective organiser who can plan and deliver to deadlines Can build productive relationships and collaborate effectively across the business. Displays excellent leadership skills and can motivate and develop their team ensuring and high standards of service delivery Can challenge in a positive way ensuring that we maximise opportunities to improve our services across the business Has a wide knowledge of procurement best practice including OJEU procurement Has extensive experience of managing a procurement function and delivering added value to a business Displays a customer focussed approach

5 Timetable and Application Closing Date: Midnight 28 January 2015 Interviews: Stage 1 - Monday 9 February 2015 and Tuesday 10 February 2015 Stage 2 - Wednesday 18 February 2015 For further information and to apply please contact Linda Todd, recruitment consultant co-ordinating this process, quoting reference Linda.Todd@hays.com Phone: To apply you will be asked to submit your CV and supporting statement. Within your supporting statement please ensure you address the key requirements identified in the recruitment pack and all criteria from the attached person specification, with examples where relevant. All the best with your application. Salary and Benefits Salary: circa 70,000 Annual Leave: 26 Days Hours of work: 36 Hours Family friendly policies and benefits including: Childcare vouchers Career average final salary pension scheme Cycle to work scheme Discounts for local eateries

6 Job Description Job Title: Grade: Reports To: Head of Procurement Senior Management Grade Director of Resources Responsible for: Senior Procurement Officer (PO4) x 1 Procurement Officer (PO1) x 2 Main Purpose of the Job To ensure that the procurement function supports the delivery of the Business objectives and provides a professional service in line with good procurement and business practices. To provide professional advice and guidance on all procurement matters to the Board, the Executive Management Team, the Heads of Service and the wider business, including service delivery options appraisals and the management of procurement risk. To develop and deliver the business s procurement strategy that supports and embeds the delivery of value for money, improved customer service and appropriate performance metrics with associated benchmarking to monitor delivery. To develop and execute appropriate procurement plans to support Lewisham Homes business plan. To engage and collaborate effectively with Board Members, Directors and other Heads of Service across the business to identify, assess and manage procurement risk; review future procurement strategies and plans; and identify potential cost efficiencies and service improvement opportunities within the business. To lead and promote good procurement practice across the business and ensure that appropriate policies, procedures, work instructions and ongoing development support are in place to achieve this. To ensure the business is fully compliant with the EU and UK law and all relevant statutory procurement guidance. To ensure appropriate contract management and supplier engagement arrangements are in place across the business and that these arrangements and key supplier relationships are maintained. To develop the procurement team so it has the capability to provide procurement services to other partner organisations. To put in place appropriate contracts, engagement arrangements and performance management arrangements to ensure the provision of effective procurement support to other partner organisations.

7 To ensure effective customer consultation and engagement on key procurements across the business. To ensure simple and effective arrangements are in place for assessing and promoting social value through the procurement process. Leadership To engage and collaborate effectively with Board Members, Directors and other Heads of Service across the business to deliver the business objectives. To lead and motivate your team ensuring effective communication and delivery of the Lewisham Homes vision and business objectives. To provide effective performance management of your team ensuring you communicate clear goals and expectations and provide effective performance and development feedback. To develop your staff to maximise their potential and contribution to the business. To identify clear succession planning arrangements for your team. To act as an agent for managing business change. Business Planning, Financial Management and Risk Management To contribute to the development of the Business Plan ensuring your objectives support the wider business corporate vision and objectives. To ensure that the work of your team is effectively planned for optimal delivery of your teams work. To ensure the effective financial management of your service in line with corporate financial and budgetary standards in accordance with your delegated financial authorities. To ensure you promote value for money within your team in line with our business planning guidance. Vision, Values and Framework for Success To support our business vision of having customer care at the heart of everything we do in providing quality homes and services for residents in Lewisham in thriving neighbourhoods. Our vision is underpinned by the following strategic objectives to deliver Excellent Services; Quality Homes; a Sustainable Business; Community Focus and to be the Employer of Choice. To uphold our business values which determine how we operate as a business. Our values are Passion; Trust; Recognition; Empathy; Collaboration and Challenge. General

8 Provide, interpret and present as required, timely, regular management information Actively participate and contribute to the continuous review, development and implementation of the People Strategy. Take responsibility for own learning and development to ensure an effective value added contribution to the Service and Organisation s objectives are maintained. Complete work in accordance with agreed targets and timescales. Ensure all work reflects Lewisham Homes corporate objectives and values. Participate fully and effectively in team working and contribute to a culture of continuous performance improvement Comply with the requirements of the PDR process and undertake such development activities as are required to improve performance and ensure that service objectives are met, undertake specific projects as part of individual development Comply with all Lewisham Homes policies, including contractual standing orders, financial regulations and all HR policies and procedures in particular Health & Safety and Equality & Diversity This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in the light of the changing needs of the organisation. Consideration will be made to restructuring the job to meet the needs of a disabled candidate.

9 Person Specification Job Title: Grade: Reports To: Head of Procurement Senior Management Grade Director of Resources Where a tick (essential criteria) is indicated in the box, this is used for the purpose of short listing and/or assessment. Only those applicants who meet these requirements will be short listed. You should therefore address these areas fully in your application. Where desirable criteria are indicated, these will be taken into the account, but are not a requirement for the purpose of short listing. If you are a disabled person, but are unable to meet some of the job requirements specifically because of your disability, please address this in your application. If you meet all the other criteria you will be shortlisted and we will explore jointly with you if there are ways in which the job can be changed to enable you to meet the requirements. Personal Qualities Leadership E D Strong leadership skills with the ability to lead by example and to inspire and motivate your team and others. The ability to develop a strategic vision and translate this into practical achievable plans. The ability to embed a commercially aware culture across the organisation focused on value for money and efficiency. Collaboration E D Liaising and networking: Proactively building positive relationships with others inside and outside the organisation to improve knowledge, share information benchmark against others and ensure adoption of effective business practice. Challenge E D The ability to question, challenge and innovate and identify clear and deliverable business improvements. Demonstrates a commitment to Continuous Professional Development Knowledge E D Detailed knowledge of contract forms, procurement options, contracting processes, including procurement routes, specification design, contract documentation,

10 tendering procedure, tender evaluation models and methodology and contract management techniques to support the delivery of complex procurements A good understanding of the EU Directives and the Public Procurement Regulations as a regulatory framework An understanding of Leasehold Legislation and the impact on procurement options. Experience E D Experience of developing a corporate procurement strategy, policies, procedures, local work instructions, local guidance and associated training plans Experience of the successful delivery of complex procurements of either major services and/or infrastructure Experience of managing strategic supplier relationships and contract management Communication E D Ability to communicate effectively at all levels including at Board, Executive, Head of Service meetings, Resident meetings, in Board Member reports. To have excellent interpersonal skills to enable the maintenance of effective and productive working relationships with contractors, customers and a wide range of other senior stakeholders both within and outside the organisations. Planning E D The ability to effectively plan prioritise and deliver a complex workload. Experience of developing and implementing short, medium and long term procurement plans Circumstances E D Must possess a valid full driving licence Flexibility to work away from the base location (Catford) to facilitate the development of procurement support to other partner organisations. Ability to attend occasional evening meetings. Qualifications E D Relevant Professional Qualification (e.g. RICS, CIPS) to Level 6 is desirable but with a minimum to Level 5 Education to degree level is desirable but with a Minimum qualification to HND/NVQ Level 5 or equivalent

11 Framework for Success Our Framework for Success applies to all staff in all departments of Lewisham Homes. It emphasises that people at all levels in the organisation should think about the behaviours they need for their current role and for their future development in a structured way. The behaviours aim to cover all the different types of roles our people have, and managers and individuals need to use them alongside relevant professional skills and department - specific / technical skills and knowledge. There are 8 behaviours which are described in further detail in this guide, together with examples of indicators typical of each job level in the organisation. This guide also provides guidance on how to develop your capability across each behaviour. Behaviours Leadership Planning, Organising and Achieving Equality and Diversity Managing Resources Indicators Sets and communicates clear direction Understands in depth what motivates and encourages team members and colleagues. Gives timely and specific feedback on what has been done well and where there is room for improvement. Plans team and team member s development systematically Secures necessary resources and support for the team Provides a supportive environment, and removes blocks to effective working and well being Encourages work / life balance Recognises staging posts and celebrates achievements Engages with own team to plan work. Identifies priority tasks for self and team, and is prepared for contingencies. Ensures operational, business & project plans are achievable through effective planning (objectives, benefits, resources, deliverables, timelines, costs), utilising LH formal project management processes & techniques for projects Identifies and assesses different options for tackling workloads Ensures that team members plan and organise their work effectively Focuses on enhancing and maintaining customer service at all times Demonstrates an active interest in different experiences and backgrounds Seeks out, recognises and uses what people from different backgrounds and experiences have to offer Understands the impact of unlawful discrimination, hate crime and other harassment Demonstrates integrity and consistency in decision making Ensures that team members value the diversity of all they work with, and integrates people of different backgrounds and experiences into teams effectively Contributes to resource planning processes as they apply to own role Ensures that self and own team use resources (time, finance, staff, equipment, facilities) efficiently and responsibly in order to achieve business objectives Draws up detailed and accurate specifications for procuring supplies in accordance with the Lewisham Homes procurement manual Ensures that team members can access and use the tools they need to do their job Ensures that team members follows the policies, procedures and regulations that apply to them Assesses relevant projects using the VFM principles economy, efficiency and

12 effectiveness Taking Initiative, Solving Problems, Managing Risk Goes beyond information presented and gets to the bottom of an issue / risk Identifies and analyses trends, patterns and inconsistencies Considers alternatives, anticipates consequences, plans solutions Develops innovative ideas, thinks out of the box Coaches / encourages effective problem analysis and solving by team members Delivers decisions on time and takes ownership for them Customer Focus Managing Change Communicating With Influence Ensures that the team are aware of and comply with health and safety policies Takes appropriate action, including training of staff, to manage and reduce risks Acts within the limits of authority Consistently makes decisions focused on customer needs Analyses delivery of services and provides solutions to problems Finds different ways to satisfy customer needs Constantly questions how will this benefit the customer? Seeks customer feedback to investigate ways to improve customer experience Goes beyond their day-to day work to assist customers in a positive manner Contributes positively to the change process, and sees change as an opportunity to improve performance Recognises the impact of change on others and supports them through it Uses an awareness of the bigger picture along with common sense to interpret and implement policy. Overcomes resistance to change Works with other teams to get the best result for Lewisham Homes Works positively in ambiguous situations Summarises information to check understanding Is persuasive and can change minds Considers in advance the differing needs of others, and adapts style accordingly Actively initiates communication with others regularly Explains and justifies point of view and objectively discusses options Communicates clearly and influences well under pressure Uses a range of methods to influence others, e.g. explaining benefits and giving background information.

13 Contact Us for technical queries

14 Recruitment pack PHONE or ONLINE lewishamhomes.org.uk/ careers hr@lewishamhomes.org.uk TWITTER # lewishamhomes LINKEDIN bit.ly/lhlinked