ROLE PROFILE ROLE SUMMARY KEY WORK OUTPUT AND ACCOUNTABILITIES

Transcription

1 ROLE PROFILE Role title Division Location Reporting structure Hospital General Manager Hospital Division Netcare The Bay Hospital Regional Director Coastal Region Closing date 06 July 2018 ROLE SUMMARY The Hospital General Manager is accountable for the leadership of the business unit and site EXCO, to ensure the sustainable performance of the site, alignment to the Netcare values and fostering a culture of inclusivity and empowerment. The incumbent is further responsible for the development and implementation of the hospital strategy in line with Netcare s strategic themes. The incumbent will also be responsible for scanning and interpreting macro and micro environments to implement and drive strategies that will capitalize on opportunities and mitigate potential risks to the business. The incumbent will be responsible for building and enhancing the relationships with existing medical doctors and liaise with a complex network of stakeholders to ensure business growth and business unit sustainability. KEY WORK OUTPUT AND ACCOUNTABILITIES Strategic direction Demonstrate leadership by conveying a strong sense of commitment to the Netcare values. Provide strategic direction and implement key performance areas for the business unit. Identify areas for change and new business opportunities for the business unit as potential growth areas. New business development Develop a stakeholder strategy for business growth and new development, specific to new doctors and specialists. Refer potential new business opportunities to the Regional Director for further consideration. Locate or propose potential business opportunities by contacting potential doctors and specialist and discovering and exploring opportunities. Analyse business relationships, determining due diligence requirements and measuring risks.

2 Environmental Scanning Investigate the economic conditions surrounding business activity such as industry trends and competition, including but not limited to legislative and regulatory aspects. Identify marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business and establishing targeted market share. Understand brand strategies and develop and execute targeted initiatives to build brand loyalty and to showcase Netcare s value proposition. Stay abreast of industry related events, publications, and announcements. Stay abreast of on-going projects in the health sector in terms of scope, funding and delivery models. Business plan development Maintain and assist with developing a detailed business plan to ensure effective accomplishment of potential income and market share growth. Understand the financial fundamentals of the healthcare industry in depth. Branding and marketing Be a custodian for the Netcare brand and align products, services, day to day activities and customer interactions with overall brand value propositions to drive the consistent delivery of brand promise through culture, systems, attitudes and external relationships. Understand customer / brand strategies and develop / execute customer specific, joint business plans with strategic initiatives, tactical implementation and KPIs. Financial management Secure and manage sufficient financial resources to facilitate business development or expansion. Conduct opportunity viability assessments. Develop and achieve financial objectives for the business unit, aligned to the Regional and Group targets. Operational delivery Initiate and implement operational activities of the business unit aimed at delivering best patient experience; best outcomes; most cost effective; whilst ensuring that employees remain engaged. Ensure best and safest patient care. Financial and people planning Ensure operational efficiency which includes the management of the financial indicators and drivers of the business.

3 Prepare annual funding estimates, forecasting the demand for services and allocating budgets. Improve and maintain delivery of the health service by planning the services and accounting for the cost of care and the distribution of staff. Build stakeholder relationships Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial. Display a professional attitude when responding to potential business partner s requirements. Maintain customer intimacy through building relationships with doctors and external providers to build patient loyalty. Be a brand ambassador and represent the Hospital by attending networking and industry events. Ensure broad communication to members of the community, local interest groups, local politicians, industrial associations and the media in relation to promote the business unit and the services provided. Act as liaison officer between the Hospital Board and health authorities. Maintain active participation and membership in networking with organizations. Transformation and people management Champion the Leading the Netcare Way, and strategically lead through a culture of inclusivity. Create and maintain a positive environment where the differences of others are recognized, understood, and valued, so that all can reach their full potential and maximize their contributions. Ensure achievement of transformation goals as set out by the Board of Social Ethics. Provide timely guidance and feedback to direct report to help strengthen skill areas and leverage potential. Provide training and development opportunities for the respective teams aligned to the team s core function. Establish the business unit to be an employer of choice to attract and retain the best talent to achieve group objectives. Manage the performance and delivery of all direct reports. Recognise and reward performance appropriately.

4 SKILLS PROFILE EDUCATION A relevant 3 year Bachelor s Degree or related qualification equivalent to NQF level 7. A Post Graduate degree or related NQF level 8 qualification will be advantageous. WORK EXPERIENCE Minimum 5 years experience in a Senior Managerial position, preferably in a hospital environment and /or service related environment. Demonstrated ability to build senior strategic partnerships. Ability to grow market share and / or meet business targets. Ability to present business proposals to senior executives and stakeholders. Proficiency in stakeholder relationship management. Strong and persuasive negotiating skills. Resilience within a complex and challenging environment. KNOWLEDGE Sound financial knowledge is essential. A detailed understanding of financial and business management principles. Good knowledge of the healthcare industry. Research and trend analysis. Excellent verbal and written communication skills. Understanding of government and private partnerships essential. Proficient understanding of legislative and business climate pertaining to healthcare. LEADERSHIP SKILLS Visioning Empowering Energising Designing and aligning The ability to provide direction in terms of action towards certain future outcomes. Creating conditions of willingness and participation amongst teams by providing sufficient, encouragement, information, resources and authority to make the necessary decisions to accomplish tasks. Having the capacity to motivate and mobilise, impart strength, vitality and enthusiasm to teams to actualise the organisation s vision of the future. Ensuring the optimal alignment of employee behaviour with the organisation s vision and values.

5 Rewarding and feedback Team building Outside orientation Global mindset Tenacity Emotional intelligence Life balance Resilience to stress Fostering a performance culture by creating a framework of appropriate incentives and rewards to direct and motivate the achievement of desired performance behaviours and goals. Creating team players and team effectiveness by using appropriate methods and a flexible interpersonal style to instil a cooperative atmosphere conductive to building a cohesive team. Awareness of outside constituencies, emphasizing particularly the need to respond to the requirements of customers, suppliers, partners, shareholders and other interest groups, such as local communities affected by the organisation. Possessing a global frame of reference that enables one to scan the external world environment for different perspectives and to adopt successful practices. The capacity to inculcate a global mentality in others by instilling shared values and cross cultural sensitivity. The capacity and courage to persevere with one s purpose in a persistent and determined manner despite opposition or setbacks, until the desired objective is obtained or it becomes clear that the objective is no longer attainable. Inspiring others, through active example, to have the courage of their convictions. The capacity to foster trust and create an emotionally intelligent workforce whose members know themselves and know how to deal respectfully and understandingly with others. The ability to regulate and manage one s emotions in a healthy and productive manner. Articulating and modelling the importance of the need for life balance for the long term welfare of oneself and one s employees. Appropriately balancing these various pressures to maintain stable performance.

6 VALUES AND BEHAVIOURS Netcare Values The Netcare Way At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence. Care - The basis of our business. The professional, ethical patient care and services we offer at every level of the organisation. Truth - The crucial element in building relationships that work. Open communication with honesty and integrity is essential. Dignity - An acknowledgement of the uniqueness of individuals. A commitment to care with the qualities of respect and understanding. Passion - The creative, passionate and innovative drive to do things better than before. To develop and implement successful healthcare solutions for all. Participation - The willingness and desire to work in productive and creative partnerships with others and the commitment to communicate. Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold: I always greet everyone to show my respect. I always wear my name badge to show my identity. I am always well groomed to show my dignity. I always practise proper hand hygiene to show my care. I always seek consent to show my compassion. I always say thank you to show my appreciation. I always embrace diversity to show I am not a racist.

7 APPLICATION PROCESS NETCARE IS AN EQUAL OPPORTUNITY EMPLOYER The Company's approved Employment Equity plan and targets will be considered as part of the recruitment process aligned to the Group s Employment Equity strategy. Netcare actively supports the recruitment of people with disabilities. Interested candidates who meet the above criteria are requested to a detailed CV to Joelene.Gomez@netcare.co.za Please note: Please note that reference checks for internal applicants will be conducted with the current and past Netcare direct line managers of the applicant and the relevant Netcare HR Managers. Employees are therefore encouraged to discuss internal job applications with their direct line manager to ensure that the line manager is aware of the application. The terms and conditions of employment relating to the function which you have applied for will be based on those that exist in the Division within which you will be employed. In the event of a candidate having any disability that may impair the individual s ability to perform the job function, the candidate must kindly inform the employer so that an assessment for reasonable accommodation can be made. By applying for this position and providing us with your CV and other personal information, you are consenting to the information being used for the specific purpose for which it was provided, which is recruitment purposes and possible appointment purposes (should you be successful). Please note that your information will be processed for recruitment purposes only or for such purposes relating to assessing the establishment of an employment relationship with yourself, and this will be done in accordance with the applicable data protection and privacy legislation. We confirm that such information will not be used for any other purpose without obtaining your prior consent. If your application is not successful, we retain your CV and other information provided on our electronic system. If you object to your information being used in accordance with the aforementioned clauses, please indicate your objection and we will immediately destroy your personal information in a secure manner.