Operations Manager Adult Mental Health Services

Transcription

1 Date: Job Title : Operations Manager Department : Specialist Mental Health and Addiction Services (SMHAS) Location : Main site location Waimarire (Taharoto Road Takapuna) or Waimarino (Paramount Drive - Henderson) Reporting To : General Manager Specialist Mental Health and Addiction Services Director Specialist Mental Health and Addiction Services Direct Reports : Team Managers x 6 In-Patient Unit Managers x 2 Psychology, Occupational Therapy, Social Work Seniors x 3 Senior Admin Officer x 2 Senior Medical Officers with SCD Dotted line Clinical Nurse Leader (HoD Nursing) Clinical Educator ( Quality, Experience and Improvement Lead)) Locality Service Coordinators (Service Coordination-Clinical Team Leader) Functional Relationships with : Consumer Advisors x3 (Consumer Consultant) Internal Adult Service Clinical Director Quality, Experience and Improvement Lead))Operational Managers and Service Clinical Directors of Child and Adolescent; Addictions; and Cultural Services SMHAS Head of Division Nursing SMHAS Clinical Governance Group SMHAS HR Team, DSG SMHAS Finance & IS team Sen. AO SMHAS Planning and Funding team Medicine and Older people leadership especially SSOA Mental Health Service Older people Emergency Department WDHB Provider Arm Services (including Director of Hospital Services, Clinical Nurse Director (patient care and access), Facilities, HR, Provider Service groups, Quality) External Regional MH and addiction providers (ADHB, CMDHB, Northland) WSN (Waitemata Stakeholder Network) and NGO providers Primary Care providers/gps (Pro-Care, Waitemata PHO) Whanau Ora providers Other providers as appropriate ( Police, Corrections, Probation service etc) Iwi Waitemata District Health Board -JOB DESCRIPTION - Page 1

2 Our Purpose, Values and Standards Operations Manager At the heart of Waitemata DHB is our promise of best care for everyone. This promise statement is the articulation of our three-fold purpose to: 1. promote wellness, 2. prevent, cure and ameliorate ill health and 3. relieve the suffering of those entrusted to our care. At the heart of our values is the need for all of us to reflect on the intrinsic dignity of every single person that enters our care. It is a privilege to be able to care for patients, whānau and our community, a privilege that is sometimes overlooked in our day to day work. Our standards and behaviours serve as a reminder to us all about how we are with our patients and with each other. Waitemata District Health Board -JOB DESCRIPTION - Page 2

3 Purpose 1. Provides effective leadership and management in close partnership with Service Clinical Director/s (SCD). Contribute to a clinical and organisational environment that fosters the resilience & recovery of service users and their families/whanau. 2. Ensures delivery of financial, contractual and service strategies that meet stakeholder needs within allocated resources. 3. Ensures continuing service improvement, growth and innovation within the adult portfolio 4. Develop, deliver and regularly review, in partnership with the SCD, a service Health Quality and Safety plan. 5. Ensuring service meets quality assurance requirements and complies with legislative requirements, including proactive attention to occupational health and safety matters. Service Scope West Auckland, North Shore and Rodney community locality teams Waiatarau In-patient unit He Puna Waiora In-Patient unit Psychiatric Liaison & ECT Key relationships: Quality, Experience and Improvement Lead Locality service co-ordination Out of hours & on call service Staff: fte Budget $50 to 60 million Sites: Multiple locations across the district Service Planning As an active member of the SMHAS Clinical Governance and SMT, contribute to the development and implementation of mental health and addiction services that meet WDHB consumer s needs, promote best practice and foster innovation by contributing to: Strategic development. WSN Planning & Regional planning as appropriate Annual Service Planning & DAP Annual Governance & Quality Plan Participation is evident in strategic & business planning processes for the service group and SMHAS. Work in very close partnership with Quality, Experience and Improvement Lead Service Users, Family/Whanau, staff and teams have active opportunities to inform planning. Service annual plans are implemented with relevant, achievable and measurable outcomes. Evaluation is built in and evident All Teams have annual plans in place & and implementation is evident: relevant data is utilised to inform service implementation & evaluation. Implementing Innovation & Excellence Work in close partnership with Service Clinical Director (SCD), Quality, Experience and Improvement Lead, & Adult services Governance team in: promoting a MDT team based culture of excellence and ongoing service improvement evidence based clinical practice, innovation, Reflective practice and team learning. Close collaboration with Quality, Experience and Improvement Lead is evident and delivers: i. Service plans and operational activity are informed by best clinical evidence available (clinical models and interventions), and use of key performance indicators to achieve best possible outcomes. ii. Variation in service delivery, where there is no clear evidence to support it, is minimised. Waitemata District Health Board -JOB DESCRIPTION - Page 3

4 iii. iv. Service group and team culture supports innovation, excellence in professional practice and team learning. Clinical teams achieve implementation of national health standards, national and international evidence on best practice. Leadership Demonstrate leadership in building a high performance service culture that is sustainable, proactive, resilient & efficient. Lead in partnership, building a skilled and motivated team able to deliver on strategic and annual plans. Be a proactive member of SMHAS Senior Management team & Clinical Governance Group. Demonstrates leadership with clear values aligned to Real Skills. Operations Management Operational management and co-ordination of clinical services in partnership with SCD and Adult Services Governance/Management Team. Effective and efficient management of the capacity of the service as a whole, ensuring efficient use of resources Ensure that strong, resilient partnerships exist and are maintained with local NGOs, other DHB teams and community groups. Work in partnership with other services across SMHAS &WDHB to ensure overall integration and effective utilisation of resources (other MH and Addiction service groups, DSG, Cultural Services, DHB) Organisational values are known, and modeled Consumer rights and responsibilities are actively supported and promoted Clinical governance fora, innovation and service improvements are evident. Clinical teams feel supported, informed, encouraged, are clear on their purpose and function. Leadership and management capability and capacity in the portfolio is nurtured. There is leadership in projects on the implementation of change using relevant tools. Regular attendance at SMT meetings, contributing proactively, leading & following through on designated projects/tasks. Demonstrates Real Skills competencies. Recognises and attends to cultural awareness & competency in the Portfolio. Conduct in the workplace is ethical and professional. Professional relationships are fostered and maintained, with conflict resolved as appropriate. Teams and services work collaboratively to ensure timely access, delivery of comprehensive assessment & treatment /care, timely discharge occurs. Service delivery KPIs & targets where relevant are met and improved on. Teams work collaboratively with service users/consumers and their family/whanau in the provision of services that foster resilience & promote recovery. Access to a comprehensive range of skills and interventions are available through clinical workforce. Informed performance management of the service is undertaken through use of a range of KPIs and information sources with Targets met. Service developments are supported and change management strategies reinforced. Monthly reporting to General Manager occurs. Effective communication channels exist with staff, across teams and with other services. Waitemata District Health Board -JOB DESCRIPTION - Page 4

5 There is co-ordination of facility utilisation. Contracts with internal and external providers for resource requirements are selected and managed in conjunction with WDHB Procurement On call and delegated authority requirements are undertaken Operational activity complies with WDHB policies, procedures and legislative requirements Human Resource Management Provide effective leadership and management strategies to address the human resource and workforce development needs of Adult MH Service. Work in partnership with professional leads/seniors in addressing professional issues. Promotes positive partnership with Unions & their representatives. Quality Assurance & Service Improvement Work in partnership with Quality, Experience and Improvement Lead and Quality & Safety Team to ensure that quality assurance systems & processes are in place that support clinicians and service meet Quality, Occupational Health and Safety expectations, plans and standards. HR requirements of the portfolio are met including recruitment, retention and performance management in partnership with HR advisor and HR Manager. The workforce, recruitment & development plan for Adult services is implemented and a Team focus on retention is reinforced. Orientation and induction processes for new staff are reinforced. (Delivered by Educators) Professional development reviews (PDR) occur annually and are recorded. Performance management processes are in place. Positive working relationships with relevant union groups and associations are developed and maintained. Regular contributions to JCCs and other relevant forums for staff representatives are evident. Professional support networks are in place and regular liaison occurs with Professional advisors and or deputies. Adult Services Governance/Management team and clinical teams develop, implement & review Annual Quality & Safety assurance objectives and service improvement goals. Quality systems and processes are functioning, meeting audit requirements. Regular clinical and quality assurance audits are occurring. Complaints & SIRP processes are consolidated and operate effectively with timely, sensitive and robust responses. Senior Clinical, Professional staff and Consumer Advisors active in this process. There is consultation with key stakeholdersparticularly consumers, families. Evidence of feedback processes for service users and family/whanau and that this is acted upon. Provision of relevant, robust and accurate information to young people and their families. Cultural partnerships and responsiveness is evident. Promote health, wellbeing and minimisation of risk Promote the development of strategies that foster a healthy, positive workplace & clinical environment. A culture of positive and proactive risk management is supported in clinical teams. Waitemata District Health Board -JOB DESCRIPTION - Page 5

6 Support the consolidation of processes and systems at service level that: appropriately manage and minimise risk, facilitate organisational learning and respond appropriately and in a timely manner to consumer, Whanau/family and staff concerns. Initiatives to promote the wellbeing of staff and reduce workplace injury are in place. Complaints and SIRP processes: As above. Risk management processes in place and supported in local teams. Emergency plans are in place. Business Management 1) Financial, Contract & Asset Management To manage and co-ordinate the financial activity of the responsibility centre s ensuring financial resources are managed efficiently and effectively. Work in partnership with DSG Finance Manager in the development of business case proposals for the service, development of business improvement strategies and most effective utilisation of resource. 2) Information management Establish culture informed practice and performance management through informed use of data, information and benchmarking. 3) Facilities management Oversee the efficient ulitisation of facilities in the portfolio, resolving issues as they arise. Ensure where possible facilities are fit for purpose. Responsibility centre's meet budget and financial performance targets. Variance reporting and action plans to resolve budget issues occur in partnership Finance manager & GM. Service budgets are set & business planning processes are supported. Price Volume schedule is understood and contractual obligations met: variances are alerted and managed. Financial training, coaching and support is given to Team Managers (and other staff as appropriate) Service developments are supported by relevant business case/ contracts. Systems for effective ulitisation of assets, equipment etc. is in place (i.e. cars, phones, PCs etc.). Required data is entered in a timely fashion by teams. KPIs are identified, reported and utilized to inform service improvement & met targets. Implementation of IS plans / developments are supported (PRIMHD, Outcome information, KPIs, HCC, E-technology to support clinical practice) Annual CAPEX process is in place and projects are implemented. Active liaison with relevant facilities personnel and processes. Health and safety, maintenance and environmental improvement issues are resolved in a timely fashion. On-going facilities requirements for the portfolio are included in annual & strategic planning. Statutory & Treaty of Waitangi obligations Ensures the professional and political integrity of WDHB by carrying out all functions in compliance of the Treaty of Waitangi and by demonstrating a serious commitment to keeping the treaty alive. To recognise individual responsibility for workplace Shows sensitivity to cultural complexity in the workforce and patient population Contribute to a safe and healthy workplace at WDHB Waitemata District Health Board -JOB DESCRIPTION - Page 6

7 Health & Safety under the Health and Safety at Work Act 2015 by: All Level Managers Following, implementing, monitoring & ensuring compliance with all H&S policies & processes Timely escalation of issues to Risk Register as required Planning, organising & managing H&S activities directed at preventing harm & promoting wellbeing in the workplace Ensuring a safe working environment & safe working practices through the Safe Way of Working H&S system Early and accurate reporting of incidents at work and raising issues of concern when identified. Waitemata District Health Board -JOB DESCRIPTION - Page 7

8 PERSON SPECIFICATION POSITION TITLE: Minimum Qualification Relevant Tertiary Qualification (e.g. Management, Health) Preferred Health professional/ Consumer or Cultural Advisor background Management/ Leadership / Supervisory postgraduate qualification or certificate Experience A minimum of 7-9 years relevant experience in health sector A minimum of 3 years demonstrated experience in leading and managing people in teams Demonstrated operational management experience Experience in mental health Demonstrated success in planning, implementation and monitoring of clinical services Experience of inter sectorial partnership working. Evidence of effective business management (budgets, facilities, IS) Skills/Knowledge/Behaviour Knowledge of effective Mental Health and Alcohol and Drug service provision: Knowledge of principals of recovery and Consumer/Service User involvement. Understanding of the Treaty of Waitangi & bi-cultural issues in health service delivery. Knowledge of National Quality Standards. Knowledge of key National Mental Health Policy documents (e.g. MHC Experience in the implementation of service improvements and quality initiatives. Experience of Adult Mental Health service provision. Experience of managing more than one team and or unit of 20 people. Experience of effective working with unions. Legislation pertaining to Employee relations. Legislation pertaining to the Health Environment. Principals of effective management and leadership. Project management Service planning Waitemata District Health Board -JOB DESCRIPTION - Page 8

9 Blueprint, Rising to the Challenge). Influencing and negotiating, Managing conflict Managing change, Systems orientation Continuous improvement of services Working with ambiguity Relationship management & managing performance Analysis and judgment Computer skills, Excel & Microsoft Word Ability to manage complex and conflicting priorities Excellent communication skills, written and verbal Flexible, adaptable, organised Current Driver s License essential and ability to drive a manual car Waitemata District Health Board -JOB DESCRIPTION - Page 9