Date Category Program Venue Scheme. The C.U.T.E. Principle Of Problem Solving & Decision Making

Transcription

1 JANUARY 4-5 The C.U.T.E. Principle Of Problem Solving & Decision Making KHAS 5-6 Communication Becoming A Powerful Communicator With An Amazing Elevator Pitch 5-6 Communication Business English Work 6-7 Sales & Marketing The Path To Successful Sales Fundamentals 7-8 Customer Service Handling Customer Complaints Positively Finance & Accounting Practical Budgeting & Cost Control Techniques Customer Service Personal Image Empowerment Quality Integrated Internal Audit - ISO 14001/OHSAS Dare To Be Great KHAS Human Resource/Legal Handling Discipline & Domestic Inquiry Safety & Health Basic First Aid & Cardio Pulmonary Resuscitation Personal Anger & Managing Your Stress With Colour Therapy Human Resource/Legal Train The Trainer Bangi-Putrajaya SMETAP Managerial/Supervisory Assertive Supervisory Leadership Competency KHAS How To Manage Subordinates For Higher Productivity

2 JANUARY Effective Warehouse Quality Continuous Improvement With Effective 7QC Tools Personal Clerical Skills Development For Administration Clerks & Assistants Quality Production Planning & Control Towards Productivity Improvement Communication Mastering High Impact Presentation Skills Leadership Leading & Coaching Generation Y & Z Managerial/Supervisory Leadership, Motivation & Supervisory Development Skills Sales & Marketing Effective Sales Negotiation FEBRUARY Managerial/Supervisory Leadership & You Quality Good Manufacturing Practices (GMP) Personal Synergized Problem Solving Using Analytical & Creative Thinking - Swing To Solution Consciousness Communication Effective Communication Skills For Higher Productivity : Communicating For Success

3 FEBRUARY Human Resource/Legal Akta Kerja 1955 Termasuk (Pindaan 2012) Import & Export Documentation & Shipping Procedures Personal Effective Time for Maximum Problem Solving & Decision Making Human Resource/Legal Akta Kerja 1955 Termasuk (Pindaan 2012) Customer Service Professional Telephone Courtesy & Customer Service Communication Effective Communication Interpersonal Skills Quality ISO 9001:2008 Audit Kualiti Dalaman 29-1 Production & Operations MARCH 1-2 Influencing Executives For Peak Performance & Managing Difficult Employees 1-2 Managerial/Supervisory A Leader In Leadership: Ignite The Power Within 3-4 Leadership Achieving Impact As A Leader: Women In

4 MARCH 3-4 Personal Assertiveness Skills for Women in Business 7-8 Achieving Results With Time 7-8 Quality Poka-Yoke Made Practical 7-11 Human Resource/Legal Train The Trainer Bangi-Putrajaya SMETAP 8-9 Customer Service Handling Complains 9-10 Finance & Accounting Forensic Accounting (How To Investigate Financial Fraud) Personal Emotional Intelligence (EQ) & Mind Mapping Skills KHAS Managerial/Supervisory Assertive Supervisory Leadership Competency KHAS Communication Key Traits Of Communication Skills To Make Or Break A Leader Customer Service Professional Image Grooming & Communication Skills Training Human Resource/Legal Pengurusan Disiplin Dan Salahlaku Untuk Penyelia Dan Pegawai Eksekutif Finance & Accounting MPERS (Malaysian Private Entities Reporting Standard) Safety & Health Setting Up A Safety Committee & Implementing OSHA KHAS Human Resource/Legal Certificate in Optimize HR & Efficiency with AQRO 1MGRIP Communication P.O.W.E.R Pack Presentation Skill - Presenting Your Way To Success

5 MARCH The Art Of Delegation: Effective Guidance For Your Direct Reports Quality Total Productive Maintenance (TPM) Communication Non-Negotiator's Negotiation The Analytical Thinker & Problem-Solver Incoterms Implications & Applications Factors In International Trade Communication High Impact Communication Skills - Connect & Engage With Influence Using Effective NLP Skills Sales & Marketing The Customer Mindset Journey APRIL 4-5 Managerial/Supervisory Situational Leadership: The Managerial Essential KHAS 4-5 Communication Intermediate English Communication 5-6 Personal Administrative Enhancement Skill 6-7 Safety & Health Emergency Response Planning 6-7 Sales & Marketing Branding With Social Media

6 APRIL 6-7 Quality FSSC Internal Audit 7-8 Leadership Sun Tzu s Art Of War Winning Strategies In & Leadership For Managers & Executives Human Resource/Legal Employers' Rights Quality Awareness, Understanding, Documenting & Implementation ISO 14001: Managerial/Supervisory Leadership & You Personal Achieving Results With Time Communication Connecting People With Powerful Communication Skills KHAS Corporate Crisis Human Resource/Legal Domestic Inquiry Process & Industrial Relations For Managers KHAS Finance & Accounting Effective Budgeting & Cash Flow Planning KHAS Personal The Psychology Of Excellence & Work Life Balance Quality Understanding & Documenting A Quality System To ISO/TS Managing Import Export, Shipping & Incoterms Applications Safety & Health Basic First Aid & Cardio Pulmonary Resuscitation

7 APRIL Communication Masterclass Presentations Design & Deliver Presentations That Sizzle & Sell Human Resource/Legal HR Practicalities For Non-HR Practitioners Customer Service Developing The High Performance Service Ambassador In The Service Environment Managing Warehouse & Distribution Centres To Achieve Productivity Finance & Accounting Understanding Of Malaysian Business Taxation - Under Self-Assessment System Problem Solving & Decision Making Customer Service Perkhidmatan Pelanggan Yang Cemerlang KHAS Communication Assertive Influencing Communication MAY 3-4 Leadership Managing Performance Through Active Coaching 3-4 Customer Service Incorporating Personal Grooming & Basic Etiquette KHAS 4-5 Sales & Marketing Territorial Account 5-6 Managerial/Supervisory Leadership, Motivation & Supervisory Development Skills

8 MAY 5-6 Communication Speak & Write Functional English At The Workplace 9-10 Human Resource/Legal Performance & Appraisal Technics KHAS 9-10 Finance & Accounting Credit Control & Debt Collection Strategies 9-10 Leading & Coaching Generation Y & Z 9-13 Human Resource/Legal Train The Trainer Bangi-Putrajaya SMETAP Leadership Key Traits Of Communication Skills To Make Or Break A Leader Quality Effective PDCA Training Human Resource/Legal Certificate in Optimize HR & Efficiency with AQRO 1MGRIP Communication Connect! Effectively Building Instant Rapport With NLP Safety & Health Chemical & Scheduled Waste Customer Service Handling Complaints Human Resource/Legal Competency Based Training Needs Analysis Sales & Marketing Negotiation Power Skills: How To Get What You Want Without Being Mad! Effective Purchasing & Supplier Communication Masters Of Negotiation & Influence

9 MAY Customer Service Professional Telephone Courtesy & Customer Service Personal Psychology Of Charismatic Influencing & Persuasion Communication Becoming A Powerful Communicator With An Amazing Elevator Pitch The C.U.T.E. Principle Of Problem Solving & Decision Making KHAS Human Resource/Legal Effective Applications & Implications Of Employment Act Finance & Accounting Internal Auditing & Controls Leadership Leadership & Communication Skills For Managers Managerial/Supervisory Essential Supervisory Skills Personal Bengkel Transformasi Ke Arah Budaya Inovasi JUNE 1-3 Leadership The Intensive Enlightened Leadership Workshop 1-2 Communication Communication & Writing Skills In English 7 Personal Understanding Sleep Deprivation & Stress Response by Clinical Hypnotherapist

10 JUNE 7-8 Customer Service Service Work 9-10 Finance & Accounting Sharpening Your Accounting Skills Human Resource/Legal Managing Difficult Employees & Absenteeism Customer Service Power Phone Image At Front Desk Safety & Health Emergency Response Planning Personal Emotional Intelligence (EQ) & Mind Mapping Skills KHAS Managerial/Supervisory Leading A Strategy-Focused Organization Human Resource/Legal Understanding The Labour Law (The Employment Act 1955) KHAS Quality Practical Kaizen - Continuous Process Improvement Leadership Coaching For Peak Performance Using NLP Personal Sharpening Your Administrative & Office Skills Quality Hazard Analysis Critical Control Point (HACCP) Implementation