Developing a Global Workforce January 26, 2012

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1 Developing a Global Workforce January 26, 2012 Steve Spires Managing Director, Southeast Regional and CT Solutions Kathy Allen Senior Consultant, Learning (c) U.S. BPI Partners, Inc. [32, Q5 FRAMEWORK, BPI GROUP, EAS, Second Act or relevant service marks] are registered service marks of U.S. BPI Partners, Inc. All rights reserved. This presentation, including but not limited to any images, graphics, trademarks or service marks contained therein, may not be reproduced, in part or in whole, without the express written authorization of U.S. BPI Partners, Inc.

2 A leading global Management & HR Consulting firm Norway Sweden Finland Denmark Estonia Latvia Russia The Netherlands Lithuania United Kingdom Poland Canada United States of America Mexico Martinique Guadeloupe Aruba Ireland Belgium France Germany Switzerland Spain Portugal Morocco Italy Tunisia Algeria Czech Republic Austria Ukraine Hungary Romania Greece Turkey Lebanon Israel India China Japan South Korea Taiwan Hong Kong Singapore Brazil Chile Uruguay 2 BPI group Argentina 2,000 employees La Réunion in 40 countries. South Africa Indonesia Australia

3 Today s Program Perspective of the World Today Expectations of Leadership in a Global Workforce Impact of Cultural Diversity on the Workplace Defining Cultural Competence 3 BPI group

4 Poll Do you have a passport? Do you have more than one stamp in your passport? The numbers tell the story: Of the 308 million-plus citizens in the United States, 30% have passports 4 BPI group

5 The World of Today: The Most Typical Person National Geographic recently did a study to find the world s most typical person This is what he looks like. 5 BPI group

6 The World of Today: The Most Typical Person He is Male. Han Chinese. 28 Years Old. Right-handed. 6 BPI group

7 The World of Today: The Most Typical Person He likely Makes less than $12,000/yr. Has a cell phone But not a bank account. 7 BPI group

8 The World of Today: The Most Typical Person He represents 9 million individuals, of the global population of 7 billion. Are you working with him yet? 8 BPI group

9 The Workforce Today: Forces of Globalization Immigration Technology Outsourcing Foreign Direct Investment Global Workforce 9 BPI group

10 The Workforce Today: Global & Culturally Diverse # of Global Fortune 500 companies headquartered in: U.S. 133 Japan 68 China 55 France 36 Germany 34 In 2010, U.S. companies added: 1.4 M jobs overseas < 1 M jobs in U.S. 39% of companies to increase Expatriate staff levels over the next 5 years. 10 BPI group

11 Expatriate Statistics Most Expatriates come from Western Europe North America Other Asia Japan Latin America 11 BPI group

12 Expatriate Statistics Organizations send Managers/Staff Overseas to: Specific aim to train up local staff Emerging markets where skills are lacking Fill skill gaps where rather than run foreign operations 12 BPI group

13 1500 CEO s Globally were surveyed believe creativity is the most essential skill leaders must possess More than 60 percent of CEOs believe industry transformation is the top factor contributing to uncertainty, and the finding indicates a need to discover innovative ways of managing an organization s structure, finances, people and strategy. 13 BPI group

14 14 BPI group How does cultural diversity impact business performance?

15 How does cultural diversity impact business performance? 83% of European respondents confirm the positive impact of cultural diversity initiatives on business. Benefits of cultural diversity: Access to new labor pool Enhance the company s reputation Innovation and creativity Improved motivation and efficiency Competitive advantage Marketing opportunity Enhanced customer satisfaction 15 BPI group

16 How does cultural diversity impact team performance? Initially, diverse teams have lower performance than homogenous teams. Over time, performance equalizes, and diverse teams exhibit more creativity and innovation. 16 BPI group

17 Study by INSEAD on creativity Supplies: Candle Matches Box of pins Objective: Attach the candle to the wall so that no wax would drip on the floor when lit Image attributed to Alex Garcia 17 BPI group

18 18 BPI group Study by INSEAD on creativity

19 How does cultural diversity impact team performance? What happens to organizations that don t manage diversity? Different individuals are driven out. Business is negatively impacted. Context matters. What happens to organizations that do manage diversity? Fewer problems with integration. Profitability increases. 19 BPI group

20 How do we build cross-cultural team performance? Cultural Competence. The ability to interact effectively with people from different cultures. 20 BPI group

21 Components of cultural competence Cultural Competence Cognitive Motivational Behavioral Metacognitive 21 BPI group

22 How can individuals build cultural competence? Be open minded Learn languages Study / travel abroad Join international organizations / clubs Participate in cultural activities Image Attributed to Jeff Bauche._. ) 80% of executives believe overseas experience improves chances of career progression. 22 BPI group

23 How can organizations develop a culturally competent workforce? Be aware of needs Accept various ways of thinking and behaving Provide multicultural training for managers Develop global talents Communicate importance of diversity Build an inclusive culture Cultural Competence = Success in a Global Workforce 23 BPI group

24 How Does This Impact HR Strategy? Human Resources needs to be more Business Driven in: Talent Acquisition High-Potential/Leadership Development Learning and Development Benefits and Rewards Engagement and Retention 24 BPI group

25 Summary We work in a global economy. Culturally diverse teams are the reality. A global workforce poses challenges, but also offers great benefits, like increased creativity and innovation. Individuals must acquire a cultural competence to succeed in a global workforce. Organizations must learn how to manage diversity to optimize the performance of their global workforce. 25 BPI group

26 The World of Today Remember our most typical person in the world today? 26 BPI group

27 The World of Tomorrow By 2030, he will be from India. 27 BPI group

28 28 BPI group Thank You

29 Contact Information Kathy Allen Senior Consultant Learning Steve Spires Managing Director, Southeast Regional and CT Solutions BPI group