SUPERVISOR S WORKSHOP. The Ultimate. Two full days of intensive training on the critical skills you need to succeed as a supervisor!

Transcription

1 Join Our SUPERVISOR BOOT CAMP and Become a More Effective Supervisor IN JUST TWO DAYS! The Ultimate SUPERVISOR S WORKSHOP Two full days of intensive training on the critical skills you need to succeed as a supervisor! Whether you ve been a supervisor for years or are just starting out this workshop is packed with a wealth of fresh ideas and tools to make your tough job easier... and you more successful! We ve packed two powerful days with cutting-edge strategies, realworld solutions and hot new ideas. You ll learn to... Master the secrets of today s most successful leaders Communicate with clarity, authority and power Handle performance problems and deliver criticism with tact and skill Guide your people through changes large and small Build and keep a staff of enthusiastic go-getters Organise your department to boost efficiency and effectiveness Tap into your creative side for innovative solutions to ongoing problems And that s just for starters! See pages 4-5 for your complete workshop agenda Finally! A one-of-a-kind workshop that gives you hands-on, interactive training in the skills you need most to succeed as a supervisor! ENROL TODAY ONLINE AT OR CALL Presented by NATIONAL SEMINARS GROUP A Division of Rockhurst College Continuing Education Center, Inc.

2 Gain Fresh Ideas and New Solutions in Two Highly Interactive, Incredibly Powerful Days of Learning Why a Two-Day Workshop? Our information-rich two-day format allows participants to explore a variety of issues indepth, brainstorm new ideas in a supervisory think tank along with other supervisors from their area, and practise dozens of skills and exercises designed to drive home new concepts and strategies. Who ll Be There? Managers, supervisors, team leaders, directors all types of people who supervise others will be participating in this workshop. From innovative problem-solving approaches to powerful new solutions for a variety of supervisory challenges, this workshop is packed with the knowledge you need to perform your job better, no matter how much (or how little) supervisory experience you have. It s a Truly Unique Workshop You Won t Want to Miss! Two energy-packed days of highimpact training, hands-on exercises, discussion, activities and one-on-one instructor attention adds up to an extraordinary one-of-a-kind workshop. Don t miss this chance to boost your supervisory effectiveness and improve your people s productivity! Dear Colleague, No one ever said supervising others was easy. In fact, I ve known many a seasoned supervisor who has felt overwhelmed, over-stressed and frustrated by the extraordinary responsibilities that go hand in hand with being an effective supervisor. And with the race-the-clock pace of today s organization, the supervisor s job isn t about to get any easier. Whether you ve been a supervisor for a while now, or are just starting out, you NEED new ideas... fresh approaches for dealing with today s challenges... new solutions for handling your toughest problems. And that s exactly why you NEED to attend this powerful new two-day workshop. The Ultimate Supervisor s Workshop is an intensive two-day workshop where leaders come for fresh ideas and proven strategies for succeeding in their tough role. The workshop covers upto-the-minute information, best practices from today s most successful corporations, hot management issues and the nuts-and-bolts knowledge you need to excel as a supervisor. This isn t a sit-and-listen seminar, where you come away with an idea or two and a few pages of notes. Instead, The Ultimate Supervisor s Workshop is a unique chance to roll up your sleeves, dig in and experience learning that becomes a part of you through one-on-one interaction, exercises, group activities, role plays, in-depth discussion and much more. This workshop will give you an armload of new ideas for: Creating more time for yourself Organising your department to boost efficiency Helping your people prioritise their work Turning around problem employees Becoming a more confident, credible leader Recruiting, hiring and keeping star performers Don t miss this exciting chance to take your supervisory skills to a whole new level of effectiveness. Whether you re a veteran with years of experience under your belt or a recent promotee, I absolutely guarantee that you will find these two days to be a rich gold mine of brilliant new techniques, exhilarating ideas, foolproof strategies, and inspiring new ways to excel at your job. The truth is, you owe it to yourself, your people and your organization to attend this workshop. I hope to see you there! Sincerely, D. Fumanti Senior Workshop Leader P.S. Space is limited to optimise one-on-one interaction so I highly recommend you make plans to attend right now. Don t let an opportunity like this one get away! 2 ENROL TODAY ONLINE AT OR CALL

3 Think of this workshop as a two-day supervision retreat Chances are, if you re taking the time to read this brochure, you re already a good supervisor. Perhaps even a great one. But let s face it, even top performers need an occasional burst of new energy, a chance to explore new ideas, and the opportunity to step back and rethink stale, familiar ways of doing things. This in-the-trenches training will give you two days of total immersion in the very latest supervisory strategies and techniques necessary to succeed in today s volatile business environment. You ll cover the need-to-know key issues that affect your job, your business relationships, your people s performance, your career path and your organization s bottom line. This workshop gives you a chance to leave office pressures behind and focus exclusively on honing your skills as a supervisor. There won t be any phone calls to answer, crises to deal with, fires to put out or employee problems to solve. You ll get a rare opportunity to recharge your batteries and refresh your attitude, as you join other professionals for two days of innovative learning, fresh ideas and exciting discoveries. This workshop focuses on: Out-of-bounds creative thinking You ll participate in stimulating group brainstorming sessions, lively discussions and innovative exercises designed to spark your creativity and enhance your problem-solving skills. You ll be surprised at how easy it is to make sense of some of your thorniest issues and most baffling problems! Intensive skill-building exercises, and loads of hands-on practice We don t just tell you how to solve problems, boost productivity, deal with difficult people and situations we show you through insightful, interactive exercises that really drive home learning and make new skills stick. You ll quickly learn the practical, results-producing actions that will improve both you and your employees productivity and performance. Red hot issues and up-to-the-minute info This workshop reveals the cutting-edge best practices that are working for real-life supervisors right now. You ll leap from one hot topic to the next as you discover new ways to handle today s diverse work force... must-know legal issues... morale boosters and motivators that achieve astonishing results... and much, much more. Ten BIG Reasons to Attend This Workshop 1. You ll enjoy a unique opportunity to spend two full days addressing the supervisory issues and challenges that concern you most. 2. You ll learn to counsel, coach and inspire your people to excel, without driving them too hard or too fast. 3. You ll bring greater peace and harmony to your department, and create an all-for-one mentality among your people. 4. You ll stop procrastinating when it s time to confront or discipline difficult employees. 5. You ll get more accomplished each workday and spend less time catching up at night and on weekends. 6. You ll become a strong, supportive role model for your people. 7. You ll guide your employees successfully through workplace turmoil, chaos and change. 8. You ll command more respect and gain more recognition for your efforts on the job. 9. You ll learn to build and keep a staff of enthusiastic, competent go-getters. 10. You ll discover extraordinary results when you begin to think and act more like a leader, less like a supervisor. Attend Risk-Free Your Satisfaction Is 100% Guaranteed! At National Seminars Group, we stand behind all our seminars and workshops 100%. If you re not satisfied with your training experience for any reason, let us know by the end of the first day, and we ll refund your money in full. No questions asked. We guarantee it! ATTEND WITH YOUR MANAGEMENT TEAM AND SAVE: WHEN 3 PEOPLE ENROL FROM YOUR ORGANIZATION, A 4TH ATTENDS FREE! 3

4 Your Comprehensive Workshop Day One: Registration begins at 8:3 The Changing Role of the Supervisor The most common mistakes supervisors (both newcomers and veterans) make and how to avoid them How to spend more time leading and less time bossing your people From GenX-ers to Sixty-Somethings employees aren t like they used to be! Tips for supervising telecommuters, flex-time, part-time and shared-time employees How to put the power of diversity to work and build a cohesive, collaborative team by celebrating individuality The future of technology: What does it mean to you as a supervisor today? Breaking Through Boundaries Creative Thinking for Supervisors How to solve typical problems through atypical thinking Brainstorming techniques for flushing fresh, original ideas out into the open How to kick-start creativity in your team and yourself and break free from the tried and true How to stop thinking we ve always done it that way and start thinking we can do it differently and better How to foster a work climate where creativity can thrive Use the time-honored principles of Murphy s Law to help you handle problems Communication Essentials for Supervisors How to say no without arousing offence in others, or guilt in yourself Techniques to make sure your people hear you right the first time when you give them direction How to add more power, energy and effectiveness to your spoken words How good a listener are you? Here s how to tell Tips to boost the impact of your and written communication How to offer the right feedback at the right time Learning to Lead So That Others Will Follow Learn ways to offer your people direction without giving them answers How to identify and develop the core competencies all effective leaders share What kind of a leader are you right now? Learn to assess your leadership skills, play up your strengths and minimise your weaknesses Delegation: Your secret weapon for boosting personal productivity Ways to get your people to support your ideas, follow you and believe in you How to develop your skills as a bigpicture thinker Using positive assertiveness to negotiate, influence and build winwin relationships with others Are you everybody s best friend? How to maintain the right amount of distance between your employees and yourself Giving Your People Motivation, Guidance and Direction The #1 employee motivator (hint: it s NOT money!) What your people really want from you (and how to give it to them) Are you unknowingly giving your best workers negative reinforcement? Here s how to tell You CAN get your people to work harder, faster, more efficiently. Here s how! How personality affects performance: Keys to understanding why people act and react the way they do The most effective ways to offer constructive criticism even to your most sensitive people Performance appraisals: New ways to evaluate your people with minimum stress, maximum results How to Handle Difficult People and Situations Proven ways to successfully address problem employee behavior Discover what you can and can t change about the difficult employees you manage How to deal head-on with insubordinates, rule-breakers and other confrontational personalities What to do with the easygoing employees who just don t get much done How to handle delicate employee situations like suspected drug use, alcohol or other personal problems Why the old ways of managing others don t work anymore, and what to do instead 4 WHATEVER YOUR TRAINING NEEDS WE HAVE A SOLUTION. TO REQUEST A FREE CATALOGUE OF EVENTS COMING

5 Agenda 0 a.m. Days One and Two: Workshop hours are 9 a.m. to 4 p.m. How to modify negative behaviours and brighten bad attitudes Building a Positive, Skilled and Enthusiastic Staff The top reasons good employees leave, and what you can do to get them to stay Interviewing techniques for weeding out poor performers, as well as those who won t mesh with your team Recruiting tips for finding the best employees, and convincing them to work for you How to help your employees avoid the grass is greener syndrome and prevent them from jumping ship How to determine when it s best to let someone move on, and when you should fight tooth and nail to keep them on board Tactful, sympathetic, yet effective strategies for letting people go when you ve both done all you could to make it work How to Make Change Work How to help your people understand the whys behind change Learn specific techniques for getting reluctant or resistant employees to accept change Help your people uncover the hidden opportunities change often brings Reasons why organizational change doesn t work and how to make sure YOUR change initiatives are successful How to look at change from your peoples point of view, and understand more of what they re going through Ways to empower your people so they react to change proactively, instead of behaving like victims How to use your communication skills to portray change initiatives in a positive light The Supervisor s Tool Box How creating a process map can help you eliminate unnecessary steps and repetitive actions Learn to eliminate costly supervisory time-wasters from your day Work smarter, not harder, using project-, priority- and timemanagement skills Learn to take advantage of Internet management tools and Web sites How to catch even the sneakiest and Web abusers and put an end to unproductive techno-time Discover what new technological innovations and trends are just around the corner Mapping Out Your Career Learn ways to become more visible, respected and recognised for the work you do How to make sure you ve chosen a career path that s right for you in the long run How to redirect or reinvent a stagnant career Discover cutting-edge tactics and successful manoeuvres savvy managers and supervisors are using right now to drive their careers forward Meet Your Trainer Roy Pons offers unique perspectives that will inspire you with innovative solutions for your supervisory and management challenges. When Roy steps in front of an audience, he brings years of leadership, mentoring and training experience that comes from being a business owner, salesperson and entrepreneur. Always a keen student of life s lessons and a unique problemsolver, he developed his acumen as a team leader when he took on an Ontario-based business near bankruptcy and turned it around to become one of the top five outlets in Canada. Roy knows that the turbo-charged team can achieve goals far beyond the abilities of any individual. As a trainer for National Seminars, Roy brings his remarkable insights into human behaviour, keen business acumen and genuine love of teaching to every program he presents. His presentations help individuals master the business and relationship skills needed to succeed in any corporate environment. (In case of emergency, we reserve the right to substitute an equally qualified trainer.) BRING THIS TRAINING TO YOUR ORGANIZATION ON-SITE TRAINING SERVICES: WORLD CLASS TRAINING. GUARANTEED RESULTS. Our On-Site Training Department can deliver this seminar or more than 100 other cutting-edge training programs directly to you for private, in-house training. Over 20 years of experience allows us to create comprehensive training programs that deliver the skill sets your employees need to succeed in today s volatile business climate. Find out how our guaranteed on-site learning solutions can benefit your organization. Call , us at onsite@natsem.com or visit us on the web at Rockhurst College Continuing Education Center, Inc. On-Site Training & Learning Solutions The Standard in Training Excellence TO YOUR AREA, VISIT US ONLINE AT 5

6 Do These Situations Strike a Familiar Chord? Your department has been experiencing way too much turnover lately, and now, another one of your best and brightest employees has just announced she s leaving to take a position at a rival company. How can you persuade her to stay? How can you prevent any more good people from jumping ship? And how can you hire new employees who will stick by you for the long haul? One of your top performers has become distant, withdrawn and silent at work. You suspect personal problems, but aren t sure how to open the lines of communication. She insists everything s fine, and flatly refuses to talk to you further. Should you drop the subject? Suggest or insist on counselling? Ask one of her peers for help? You ve spoken to a certain employee repeatedly about his long lunches, late arrivals and overuse of , but he never seems to take you seriously. His behaviour drives you crazy, and undermines your authority as well. How can you get him to stop acting like a spoiled child, and start acting like a professional? Once again, you ve given your people what you thought were clear instructions about a project, and once again, it has been completed wrong. How can you communicate more effectively, and make sure that next time they get it right? Attend this powerful workshop and gain practical ways to handle these and the many other tough supervisory situations you face every day! From Our Resource Centre... The Leadership Bonus Series Series includes: Supreme Teams: How to Make Teams Really Work (60-minute video, handbook, participant s guide and facilitator s guide) The Winning Edge (6 audiocassettes) Negaholics : How to Handle Negativity in the Workplace (6 audiocassettes) Motivating and Rewarding Employees (1 video and 3 audiocassettes) Item No. B Retail Price: $596 Your Price: $376 Save over $160! To order, call or see order form on page 7. To Enrol... Register online at Registration Information Our Registration Center is open weekdays from 7 a.m. to 7 p.m. CST. Enrolments taken online 24/7. Group Discount: When 3 enrol from your organization, a 4th may attend for FREE! Check-in begins at 8:30 a.m. The workshop schedule is 9 a.m. to 4 p.m. Lunch is on your own. Cancellation. If you cannot attend, you may send a substitute or receive a credit memo toward a future workshop. If you cancel your registration up to five business days before the workshop, your registration fee will be refunded less a $10 enrolment charge. CEUs: Continuing education credit may be recognised by your professional board. Contact your own board to find out what s required. Call our CEU/CPE specialist at , ext. 3100, if you have any questions. Tax Deduction. The expense of continuing education, when taken to maintain and improve professional skills, may be taxdeductible. Please contact your accountant for complete details. GST #R Call toll-free Fax the completed registration form to or Mail the registration form to: National Seminars Group P.O. Box 4649 STN A Toronto, ON M5W 5E9 6 Visit Us Online at Express online registration is available 24 hours a day 7 days a week. Plus, check out all the exciting events coming to your area... great articles on timely topics... special prices on books, tapes and more... and fabulous FREEBIES you won t find anywhere else!

7 1. Enrolment Fee REGISTRATION FORM Workshop Schedule Group Discount: When 3 enrol from your organization, a 4th can attend FREE! 2. Names of Attendees (Please list additional registrations on a separate sheet and attach.) 1. Mr./Ms. Title Address City/Event # 2. Mr./Ms. Title Address City/Event # 3. Mr./Ms. Title Address City/Event # 4. (FREE!) Mr./Ms. Title Address City/Event # Please send me copies of The Leadership Bonus Series (Item No. B881020) at $376 each. Shipping fees are $10 for first item; $1.50 for each additional item. Add 7% GST to your product payment. Method of payment is indicated in Step Company Information (Please Print) *Phone required in case of last-minute changes. Organization Address Mail Stop *Phone City Province Postal Code Approving Supervisor: Mr./Ms. Address **Fax **Your fax number will be used to send confirmation of your registration as well as to notify you of upcoming events in your area. 4. VIP Privileges Program Join Today! Join our VIP Privileges Program and enjoy exclusive discounts and benefits. We ll fax you first notice of upcoming events in your area, special discounts up to 50% and offers available to members only. Sign here to join By signing, you and your organization are giving permission for RUCEC to use your fax number to notify you and your organization of upcoming seminars in your area and provide you and your organization with special discounts and offers. 5. Method of Payment If you have registered by phone, please record your confirmation number here:. Cheque payable to National Seminars Group is enclosed. Charge to: MasterCard VISA American Express Card No. Exp. Date Signature Bill my organization; Attn: (Note: Full registration fee due and payable prior to start of workshop) Our purchase order is attached (government, educational and health care organizations only) 6. Important: Your VIP Customer Number Fill in your VIP Customer Number as it appears above the name on the mailing label. (Record the number even if the label is addressed to another individual.) If you are tax-exempt, enter your tax-exempt number here: and attach a copy of your tax-exempt certificate. Program hours: 9 a.m. to 4 p.m. Registration begins at 8:30 a.m. 7

8 FINALLY! A one-of-a-kind workshop that gives you hands-on, interactive training in the skills you need most to succeed as a supervisor! The Ultimate SUPERVISOR S WORKSHOP Two full days of intensive training on the critical skills you need to succeed as a supervisor! Master the secrets of today s most successful leaders Communicate with clarity, authority and power Handle performance problems and deliver criticism with tact and skill Guide your people through changes large and small Build and keep a staff of enthusiastic go-getters Tap into your creative side for innovative solutions to ongoing problems And much more See pages 4-5 for your complete workshop agenda ENROL TODAY ONLINE AT OR CALL NATIONAL SEMINARS GROUP PO Box 4649 STN A Toronto, ON M5W 5E9 A Division of Rockhurst College Continuing Education Center, Inc. Need to correct name, title or address? Did you receive duplicate brochures or want to be removed from our list? Please fax the mailing label with corrections to or mail to us at 6901 West 63rd Street, Shawnee Mission, KS , U.S.A., Attention: List. Allow 15 weeks for processing Time-Sensitive Material