Human Resources Outsourcing (HRO) Market Update: March 2009 Preview Deck Topic: Global HRO Supplier Landscape Supplier Profile Compendium

Transcription

1 Human Resources Outsourcing (HRO) Market Update: March 2009 Preview Deck Topic: Global HRO Supplier Landscape Supplier Profile Compendium

2 Overview The Global HRO Supplier Landscape-Supplier Profile Compendium provides accurate,comprehensive, fact-based snapshots of 17 HRO suppliers. This report also provides insights into the HRO supplier landscape and identifies key implications for buyers and suppliers This compendium profiles 17 suppliers including: Each supplier profile provides the following multi-process HRO details: Company overview Multi-process HRO experience Number of clients signed to date (July 2008) Annual Contract Value (ACV) as of July 2008 Total number of buyer employees served as of July 2008 Major publicly announced clients Market segment focus and technology platforms supported Recent HRO-related developments/announcements Key HRO delivery locations Revenue (ACV) share distribution by vertical and geography Number of multi-process HRO FTEs in key regions Multi-process HRO service suite Note: Refer to the Global HRO Supplier Landscape 2008 (ERI R-0309a) for a comprehensive analysis of the HRO supplier landscape 2

3 Table of contents Topic Page no. Summary of key messages 5 Section I: HRO market and supplier landscape snapshot 8 HRO market size and growth 9 Changing supplier landscape 10 Section II: Supplier profiles 13 Accenture 14 ACS 15 ADP 16 Caliber Point 17 Capita 18 Ceridian 19 Convergys 20 ExcellerateHRO 21 Fidelity 22 Hewitt 23 IBM 24 Logica 25 NorthgateArinso 26 Steria 27 TCS 28 Wipro 29 Xchanging 30 3

4 Table of contents Topic Page no. Section III: Implications for key stakeholders 31 Implication for buyers 32 Implication for suppliers 34 Appendix: Additional HRO research recommendations 36 4

5 HRO supplier profile ABC Company profile: ABC provides consulting, technology services, and outsourcing services. Its service offerings include business process outsourcing (BPO), application outsourcing, infrastructure outsourcing, technology solutions, and business consulting. It also offers software packages for specific business functions, such as applications for electronic banking, insurance billing, customer relationship management and hospital management Web site: Multi-process HRO experience: Total multi-process HRO clients signed to date (July 2008): 12 Annual contract value (ACV) as of July 2008 (US$ million): 123 Total number of buyer employees served as of July 2008 ( 000): 450 Major publicly announced clients: buyer 1, buyer 2,buyer 3, and buyer 4 Market segment focus and technology platforms supported: Targets the mid-market (3K-15K employees) as well as the large market segment (>15K employees) and typically offers 3K-15K employees segment: proprietary platform >15K employees: ERP-based platforms augmented with best-of-breed point solutions Revenue (ACV as of July 2008) share distribution Vertical mix Business services 3% 4% Others Retail Healthcare 6% 7% Financial 44% Manufacturing services 13% Telecom 23% Geography mix 1 Asia Pacific 5% South America North America 5% 10% 80% Europe Recent HRO-related developments/announcements: Jul 2008: ABC opens a BPO center in Mumbai, India Apr 2008: buyer 1 renews contract with ABC Key HRO delivery locations: Argentina, India, Italy, Philippines, Poland, Romania, Spain, Sweden, UK, and USA Service capability Employee relations Performance management Regulatory & compliance Global mobility Training & development Recruitment & selection Multi-process HRO FTEs Offshore (India + China + South East Asia) Compensation Nearshore (Eastern Europe + South America) ~800 ~900 ~750 Onshore (U.S. + Canada + Western Europe) Direct offering Delivery partnership No offering Benefits Payroll HRIS Contact center ABC is a key player in the HRO market and a leader in the European HRO market. It leverages its blended delivery model with substantial presence in offshore, nearshore, and onshore locations to deliver transformational HRO services. 1 We apportioned the revenues of global deals based on the number of employees served in each geography 5

6 Additional HRO research recommendations The following documents are recommended for additional insight on the topic covered in this Research Report. The recommended documents either provide additional details on the topic or complementary content which may be of interest 1. Global HRO supplier Landscape (ERI R-0309a); This research analyzes global 2008 HRO supplier landscape, investigates the emerging supplier trends, and assesses supplier delivery capability across scale, scope, technology, and delivery footprint 2. HRO Annual Report 2008 (ERI R-0308a); This report examines the global 2008 HRO market and provides insights, detailed analyses and implications for stakeholders along three key dimensions: market size and buyer adoption; transaction characteristics and value proposition; and supplier landscape. Each dimension is discussed in detail (and illustrated with supporting data and analysis) to provide the reader information in easy-to-apply, bite-size pieces 3. Learning Services Outsourcing (LSO) Supplier Profile Compendium (ERI R-0282); The compendium provides an accurate, comprehensive, fact-based snapshots of 11 suppliers in the LSO market. Further, it provides key findings of the research on the LSO market and identifies the key implications for stakeholders 4. Global HRO Supplier Landscape (ERI R-0221); This research analyzes global 2007 HRO supplier landscape, investigates the emerging supplier trends, and assesses supplier delivery capability across scale, scope, technology, and delivery footprint. The report also profiles key HRO suppliers For more information on this and other research published by the Everest Research Institute, please contact us: Monica Barron, Vice President: Rajesh Ranjan, Research Director: Sudhanshu Saxena, Research Analyst: HRO Team: Everest Research Institute Two Galleria Tower Noel Road, Suite 2100 Dallas, TX Phone:

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