KEY RESPONSIBILITY AREAS

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1 POSITION DESCRIPTION Title: Business Unit: Location: Employment Type: Reports to: Project Manager Reconciliation and Lived Experience GM Advocacy and Citizen Engagement Melbourne CBD Full time - 38 hours per week Manager of Lived Experience and Co-Design ABOUT UNITING Uniting is a merger of 21 founding Uniting Care community services agencies operating in Victoria and Tasmania and Wesley Mission Victoria, the Share Appeal and Synod led early childhood services. Once the merger is completed in mid-2017, Uniting will be one of the largest community service providers within Victoria and Tasmania. Uniting represents a significant commitment by the Uniting Church to continue its ministry of compassion and care. Our services are in the areas of aged care, disability, children youth and family, mental health community services, and chaplaincy and we get involved in social justice and advocacy issues that impact the people we serve. Our purpose: Our values: To inspire people, enliven communities and confront injustice. We are imaginative, respectful, compassionate and bold. POSITION PURPOSE Aboriginal and Torres Strait Islander applicants strongly encouraged to apply. The Project Manager, Reconciliation and Lived Experience works with the Manager of Lived Experience and Co-Design to progress Uniting s inaugural Reconciliation Action Plan and support the development of a Lived Experience/Consumer Co-Design Framework. This role is key to Uniting demonstrating its values as a respectful, compassionate, imaginative and bold organisation through an authentic reconciliation process that will deliver tangible outcomes. This role will also support the embedding of client voice and the wisdom of lived experience in all organisational and service design and decision making. This position is a key enabler to provide a clear line of sight from the Board to the client. SCOPE Driving the development of Uniting s inaugural Reconciliation Action Plan Building relationships with internal Aboriginal and Torres Strait Islander staff and volunteers and fostering their leadership/participation in Uniting s reconciliation journey. Contributing to the design and delivery of a high quality lived experience and co-design framework in collaboration with internal stakeholders and consumer participants. Support the research, development and deployment of strategic projects (reconciliation and lived experience) that deliver benefits to clients and communities across Victoria and Tasmania Approval: CEO Page 1 of 5 Position Description: General Manager Programs and Services

2 Enhance the impact of the Reconciliation Action Plan and Lived Experience/Co-Design projects through cross collaboration with internal divisions and service streams. Support the Managers of Strategy, Lived Experience and Co-Design and Advocacy and Campaigns to embed the voice of the client in all team projects. Assist in the development and deployment of the tools and methodology for engaging critical external project partners including Aboriginal and Torres Strait Islander organisations, community representatives, consumer advocacy peak bodies and multiple client/consumer groups. Budget: TBA People: TBA Key Relationships: Internal: Aboriginal and Torres Strait Islander staff and volunteers Non-Indigenous staff and volunteers People with the lived experience of Uniting services Executive Leadership team Stream and Divisional Managers Executive Officers/Regional Managers External: Aboriginal Controlled Community Organisations Consumer and community movements, including Consumer Advocacy peak bodies Church and local communities Government Departments Other key partners in service delivery, research, public policy and advocacy KEY RESPONSIBILITY AREAS Frameworks and Strategy Support the Manager Lived Experience & Co-design in development, documentation and delivery of two key strategic priorities o Reconciliation Action Plan o Lived Experience and Co-Design framework. Support establishment and conduct of key governance structures to support the delivery of the Reconciliation Action Plan and Lived Experience Co-Design Framework. Contribute to embedding methodologies to understand and respond to the experience of the client and privilege the consumer s voice in the design and delivery of services Assist in researching and synthesizing data to inform critical analyses of the client s experience that challenges the organization to think differently about delivery of services. Supporting the reporting of progress on the key strategic projects. Project Management and Business Partnership Ensure collaborative and participative approaches that drive stakeholder and consumer engagement in the development and deployment of key strategy projects. Build strong, respectful relationships with Aboriginal and Torres Strait Islander partners, including church, ACCO s, community representative groups and Elders in support of reconciliation Approval: CEO Page 2 of 5 Position Description: General Manager Programs and Services

3 Foster the engagement and leadership of Aboriginal and Torres Strait Islander staff and volunteers in the organisational reconciliation journey, in conjunction with engagement of non-indigenous staff and volunteers. Ensuring partnerships with ACCO s, key consumer groups, industry, research bodies and think tanks are effectively leveraged. Assist in developing evidence to challenge organisational paradigms and models of care. Supporting engagement with and leveraging of reconciliation and lived experience capability in founding agencies Work with the Manager Lived Experience & Co-design to connect with and embed the strategic objectives of Reconciliation and Lived Experience and Co-Design Framework with the wider organisational KPI. Supports the design and delivery of tools and systems for Indigenous and non-indigenous consumers to participate in co-design of services and organisational capability Supports the delivery of accurate and timely reporting of key projects Works in partnership with key internal stakeholders to ensure creation of consistency of methodology which leads to a platform for continuous improvement and capability build Personal accountability Compliance with Uniting s values, code of conduct, policies and procedures and relevant government legislation and standards where relevant. High levels of cultural competency, knowledge and understanding of Aboriginal and Torres Strait Islander cultures and peoples. Ensure appropriate use of resources. Work collaboratively with Uniting (Victoria Tasmania) clients, communities, employees, and external stakeholders in accordance with Uniting s values and professional standards of behavior. Actively participate in initiatives to maintain, build upon and promote a positive and collaborative workplace. Identify opportunities to integrate and work collaboratively across teams. Take reasonable care for your own health and safety, and for the health and safety of others. Promote a positive safety culture by contributing to health and safety consultation and communication. Promptly respond to and report health and safety hazards, incidents and near misses to supervisor. Attend mandatory training sessions (i.e. equal employment opportunity, health and safety) and mandatory training specific to position. PERFORMANCE INDICATORS February July 2018 Support the Manager of Lived Experience and Co-Design to meet established project plan deliverables and timelines to: o initiate the Reconciliation process at Uniting and develop a Reconciliation Action Plan o develop and deliver the Lived Experience Framework emerging from the strategic planning Demonstrate Uniting values in the process of carrying out duties and expectations of the role. PERSON SPECIFICATION Qualifications Approval: CEO Page 3 of 5 Position Description: General Manager Programs and Services

4 High levels of cultural competency, knowledge and understanding of Aboriginal and Torres Strait Islander cultures and peoples. Persons identifying as Aboriginal and Torres Stait Islander strongly encouraged to apply. Lived Experience of one or more of Uniting s service streams Degree level education Experience Experience in working and collaborating with Australia s First Peoples in a range of contexts. Experience in working with people with a lived experience of the community services system (consumers/clients). Experience in leading, working in a collaborative way with a wide range of stakeholders, and delivering results within set timelines in a multi stakeholder & contested environment Experience leading and managing multi stakeholder projects Approval: CEO Page 4 of 5 Position Description: General Manager Programs and Services

5 Core selection criteria Other Values alignment: ability to demonstrate and authentically promote Uniting s values Leadership High level management skills, ability to align teams with the organisational values and goals, providing effective people management and role modelling expected behaviours. Evidence of sound knowledge and skill in people management within a complex service delivery model Change Management Strong Knowledge of contemporary change management models and demonstrated experience in leading successful change programs at scale Communication High level written and oral communication skills, including the ability to conduct presentations and prepare business cases Stakeholder Relationships Strong negotiation and influencing skills to engage, build strong relationships and develop mutually beneficial alliances and partnerships with stakeholders, supported by a track record of being able to form relationships and establish credibility with staff Service Development Significant experience in the leadership and development of a human service delivery system in a complex environment. Executive Contribution team oriented, collaborative approach, with the ability to support and contribute to the executive management team at a strategic level Current Victorian driver s license A satisfactory national police records check is a condition of this position and repeated every three years Current employee Working with Children Check Card (Victoria & Tasmania) Compliance and understanding/familiarity with Organisational policies, procedures relevant legislation (Quality management system, Equal Opportunity, Health & Safety etc) This position description is subject to review and may change in accordance with Uniting s operational, service and customer requirements. Employee Name: Date: Signature: Manager Name: Title: Date: Approval: CEO Page 5 of 5 Position Description: General Manager Programs and Services